Reflective Journal: Exploring Emotional Intelligence in Business

This assignment is a reflective journal exploring the student's emotional intelligence, based on a self-assessment test. The student analyzes their scores in self-awareness, self-management, social awareness, and relationship management, agreeing with the results and providing insights into their strengths and weaknesses. The student references Goleman's emotional intelligence model, highlighting the importance of identifying, assessing, and controlling emotions. The reflection includes learning from the assessment, discussing how to improve self-management, social awareness, and relationship management skills, and how these insights can improve professional practice, particularly in a service-providing organization. The student aims to become more emotionally intelligent and capable of effective decision-making, conflict resolution, and enhanced customer service. The assignment is a response to the BIZ102 module on Understanding People and Organizations, focusing on self-awareness and reflective learning.