Emotional Intelligence in the Workplace: A Comprehensive Report

This report delves into the multifaceted concept of emotional intelligence, beginning with a self-assessment based on personality test results. It analyzes individual strengths, weaknesses, and emotional states within a work environment, identifying personal stressors and potential actions for improvement. The report further explores the impact of emotional intelligence on team dynamics, offering strategies for managing team emotions during increased workloads. It also provides a comprehensive overview of emotional intelligence, emphasizing its importance, highlighting expectations for leaders and managers, and offering practical tips for developing emotional intelligence at various levels. The report covers topics such as self-awareness, assertive communication, active listening, and motivation, with a focus on practical applications within a workplace context. Finally, it presents a conclusion summarizing the key findings and recommendations for fostering positive emotional intelligence.

Emotional
Intelligence

Contents
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
ASSESSMENT 1.............................................................................................................................4
1. Document your ratings for each of the five factors as identified in the personality test
results. Include your score for each of the factors and how you rated on each factor, as well as
your strongest personality trait as shown by your highest score............................................5
2. Reflecting on the results, identify what stood out for you in terms of what it tells that
yourself a person....................................................................................................................9
3. Identify your emotional Strength and weakness..............................................................10
4. Identify your personal stressors within your work environment (use the table provided
below to answer)...................................................................................................................11
5. Identify your emotional states affected by your workplace.............................................11
6. Identify and describe the actions you can take to improve your emotional intelligence. 11
PART B..........................................................................................................................................12
8. . Write down each need you have chosen and why this need is important to you at work.
Also give an outline of the emotions triggered in you when you don’t get these needs met and
ways that you can control your emotions in the face of not having your needs met............12
ASSESSMENT-2...........................................................................................................................13
What impact is the increased workload having on your team?............................................13
What actions would you take in relation to managing the emotional intelligence of your team
during this time?...................................................................................................................13
ASSESSMENT-3...........................................................................................................................15
Explanation of what is actual meaning of emotional intelligence........................................15
An overview of the importance of recognising and promoting positive emotional intelligence.
..............................................................................................................................................16
Expectations on how your leaders/managers are to behave, promoting positive emotional
intelligence throughout their teams......................................................................................16
Tips on how your managers can develop their own emotional intelligence levels..............17
Tips and prompts on how to identify emotional issues with the staff..................................17
Meeting Plan Context...........................................................................................................17
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ASSESSMENT 4...........................................................................................................................18
CONCLUSION..............................................................................................................................29
REFERENCES..............................................................................................................................30
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INTRODUCTION
Emotional intelligence is known as emotional quotient which is states about ability that
perform to understand and use to manage positive aspect that release the stress and effective
communicate (Gentina and et. al., 2018). The main helps which conduct by emotional
intelligence is to build stronger relationships, succeeds at school and accomplish to work that
define personal goal effectiveness. Further it also helps to connect with person’s feeling that turn
to influence actions and make informed decision about what matters to individual person. In this
following report, there are four assessment are elaborates which outline about the emotional
intelligence, in Assessment 2 is depicts about case study basis that creates following question
answers. Assessment three is reflecting about student information business environment that
would explain on manger emotional intelligence basis. At last Assessment 4 is on written in
which some of question is highlight on the basis of how to develop emotional intelligence.
Further all assessment is conducts through skills and further attributes to covers about individual
person emotional intelligence perspective that depicts how they deal to compete their task
effective manner
.
MAIN BODY.
ASSESSMENT 1
Emotional Strength is emphasis to as ability to respond where open and vulnerable way to
facing off more intense emotional experience in which feeling to allow access to implicit
functional process driving. The emotional weakness is depicts about the weakness which occurs
about to generate depression, high level of stress towards physical activity efficienct reduces.
As per my emotional strength are that I am very clam and persistence level of personality
even though I have scrutinise my self through personality test that I think before to act which is
one of positive aspect to control my emotions. Therefore my emotional weakness that I am ber
introvert type of personality, not to stabilize with one aspect this behaviour raise many
challenges that reduce my inner strength such as persistence. To assess my emotional strength
and weakness I got many feedbacks through my lectures and expertise that due to lack of
confidence.
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On the basis of personality Test I have gain knowledge about information related within
emotional strength and weakness. Personality test is a method of measuring personality
constructs (Giménez‐Espert and Prado‐Gascó,., 2018). As most of the personality assessment
instruments where the introspects self report questionnaire measure to rating scale.
My Personality Test Report:
1. Document your ratings for each of the five factors as identified in the personality test results.
Include your score for each of the factors and how you rated on each factor, as well as your
strongest personality trait as shown by your highest score.
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6

7

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In above my personality test is reflecting score card is:
 Openness to experience: 30
 Conscientiousness: 29
 Extraversion: 55
 Agreeableness: 31
 Natural Decision 45.
 On the basis of these five factor I have examine that my highest score in Extraversion in
which I like to be reserved, formal, serious, quite, prefer to work alone etc. These traits
can create both positive and negative aspect in perspective of emotional strength and
weakness.
 The Openness criteria I have not much score well that 30 that depict low in range in
particular criteria I have gained score Imaginative, open minded, experimental, prefer
creative and problem solving.
 Conscientiousness factor is examine about my work ethics personality in which I score
29 which predict in low range percentile.
 Others traits like Extraversion, Agreeableness and Natural Decision come in the range of
Middle with satisfactory percentile (Hou, Li, and Yuan., 2018). In which i scored highest
in Extraversion, in this trait my personal strength is evaluate on the basis of reserved,
work enhance to be alone personality.
2. Reflecting on the results, identify what stood out for you in terms of what it tells that yourself
a person.
As per my personality trait report it describe my overall personality in term =s of what kind
of person I am and what I usually carry behaviour which makes my personality more
introvert or extrovert. My high score which I gained in Extraversion that describe on the
basis of graphical personality trait I actually stand in Middle range where I m very
Extrovert, work with full dedication, prefer more competition, I am not easily make myself
depressed, relaxed or resilient etc (Huynh, Oakes and Grossmann, 2018). Although my score
is comes in the range of Extraversion is Reserved personality which make my personality
more into independent kind of person. Further more, I did not do trust with anyone and like
to talk people who are intellectual and having some sort of positivity. But on the basis of
result I am both extrovert and introvert a type of person because on some situation I like to
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talk people more and other phase I like being reserved, so this changing personality can
change my emotional strength and weakness. Similarly, in Neutral Decision my personality
consider either in emotionless or having full of anxiety, worries etc. These fluctuation traits
in my behaviour depends on situations differently.
And other Top personality Openness and Conscientiousness is derived that I scored in
low range where people are more thoughtful, like to face only technical problem but I am
not very much open mind (Jain and Duggal , 2018). I have many dislikes, I prefer to work as
per my suitability on mu personality and little bit disorganised.
3. Identify your emotional Strength and weakness.
My Emotional strengths:
 I am very clam and persistence nature.
 On some situations I work without emotionless where I prefer to move on from some
critical situations.
 I am very passionate with my professional and personal work as well as like to work in
challenging aspect that makes my confidence increase.
 To focus on one task at a particular time this makes my coordination improves from
complex situation.
 One thing is that I introvert as well as extrovert too, this changing of personality traits
happen on the basis of situations.
My emotional Weakness:
 I am not a multitasker and only focus on traditional outlooks as well as deals with
technical problems. As I am not much open minded and having less interest in work
experimental.
 I like to work on flexible working plans at some period of time, although I like
challenging work aspect but in suitable situation.
 I am not into making friends in workplace this is can be reason of my lack of social
engagement.
 On certain situation aspect might be I have some negative trait such as emotional
reaction, getting upset where this only depends on situation aspect.
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4. Identify your personal stressors within your work environment (use the table provided below
to answer)
Personal stressor What is your stress
response
Actions to address
Loss of Job
As per my for response would be
negative if I have to face loss of
job. Because it is the only aspect
which makes my personal and
professional goal accomplish.
If I have face this situation of
personal stressor I have to
scrutinise jobs as per my skills
and field region that is
important to reduce my further
personal stress uncertainty
(Jiménez., 2018). And another
that I have to make some
connection with some
professional colleagues that
would help me out for job
recommendation.
Having heavy workload
or too much pressure of
work from manger
On the basis of this situation I
would have to manage my
personal as well as professional
work. But if the work load
increase I need to clam and
handle the situation in
persistence manner.
My action would be to address
heavy workload that either I
must stay balance my personal
and professional work
persistently or find another
relevant jobs
5. Identify your emotional states affected by your workplace.
The emotional stats that affected through workplace when manager or work pressure arises
and enhance challenges to creates challenges within employees. It is having emotions and
having overall disposition where it having impact on job performance, team work and
negotiation towards leadership.
6. Identify and describe the actions you can take to improve your emotional intelligence.
Some of actions which suggest to improve emotional intelligence are:
 Utilise assertive style of communication: Assertive communication goes in long
perspective towards attaining respect without coming across as to aggressive or passive.
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Emotionally intelligent people to know communicate their opinion need in direct way
while respecting others.
 Assorting Active listening skills: During conversation, emotionally intelligent people are
listen as having clarity instead of just waiting towards their turn speak (Khasawneh.,
2018). For that employees or staff need to make their active presence at the time of
discussion or conversation. Due to little bit disturbance it creates misunderstanding where
they need to show some respect to that person who is speaking.
 Being Motivated: Through the emotional intelligence people are self motivated and their
attitude motivates other. They set to be goals and are resilient in face of challenging.
 Enhance practise self awareness: Though emotional intelligent people ae self aware and
implement. They are aware of their own emotions and how they can affect those around
them. They can pick up others emotion and body language ad use to information to
enhance their communication skills.
PART B
8. . Write down each need you have chosen and why this need is important to you at work. Also
give an outline of the emotions triggered in you when you don’t get these needs met and
ways that you can control your emotions in the face of not having your needs met.
Need and why this need is
important to you at work
What is your emotional response
when this need is not met?
Emotional control mechanism
Be in control
At this moment when I deal with
complex situation in personal and
professional and could not able to
handle or control I usually loose my
clam and patience level.
For making this better I need to work
on my patience or persistence traits
and need to learn about to deal
complex situation within open
minded way.
Comfort As I am person work on flexible
situation and I prefer to work alone
not in team (Koc, E. ed., 2019).
To working in team I believe my
personal gaols not get fulfilled.
This is one of most negative
behaviour which I carry to work in
independent as I know to working in
organisation I need to control my
behaviour until it will raise negative
outcomes (Lee, 2019).
Consistency I used to change my working style as For this issues not having proper
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