Scenario Analysis: Emotional Intelligence and Communication

This report presents a scenario analysis focused on an accounting firm, addressing issues related to a junior accountant's performance and interpersonal skills. The analysis centers on applying emotional intelligence principles, specifically self-awareness and empathy, to improve the workplace environment. The report explores how self-awareness can help the junior accountant understand and manage his emotions, behaviors, and interactions with colleagues, while empathy enables him to recognize and respond to others' feelings effectively. Furthermore, the report examines the application of five elements of non-verbal communication, including eye contact, posture, power of touch, facial expressions, and gestures, to create a more positive and effective work environment. The report uses the scenario to illustrate how these elements can be employed to improve communication and build stronger relationships within the team, ultimately enhancing overall workplace dynamics and productivity.

Running head: SCENARIO ANALYSIS
Scenario Analysis
Name of the Student
Name of the University
Author Note

1SCENARIO ANALYSIS
Principles of Emotional Intelligence
By applying the emotional intelligence, the environment of that workplace can be
improved. The two principles of emotional intelligence is described respect the scenario of the
Accounting Firm.
Self-awareness
Self-awareness is understand and identify own emotions. It is very essential for any
employee and it is the key point of the emotional intelligence. Except identifying own emotions,
it is essential for being aware of own action, emotions of other employee and mood ( Giorgi
2013). For becoming self-aware the junior Accountant Arthur must have to be able to monitor his
own feelings and identify the various reaction of emotions. Self-aware will help in identifying the
relation among the things he feels and in which way he behaves with others. He will also be able
to identify his strengths and weaknesses. If Arthur can adapt the self-awareness, he can be
enough abilities, confident with a good sense of humor and he can be aware how the other
employees perceive him.
Empathy
Empathy is to understand the feelings of others. It also plays a vital role in the principle of
emotional intelligence. Empathy is more than understanding or identifying the feelings of others.
Empathy is to response the others and recognize others feelings when they are sad or happy or
feeling hopeless (Serrat 2017). This principle can influence Arthur to respond to the other
employees. He will be able to treat the other employees with concern and care. It will also make
the employees’ spirit high. Being empathetic will allow Arthur to recognize the social
relationship in the workplace. Arthur needs to be influence by other emotions and behavior and
needs to interpret the situation, which is relying on such power.

2SCENARIO ANALYSIS
Application the five elements of Non-Verbal Communication
For approaching this situation, the five elements of non-verbal communication is
essential making the work environment ideal.
Eye contact
Eye contact with the others in a workplace indicates attention, involvement and
interest of that person. Research implies that people are relying on the visual components for
deciding whether any person is interested or not. Eye contact is very vital for Arthur to
engage with every employee and he needs to maintain the eye contact with every person in
that organization.
Posture
Posture of anyone indicates a powerful message. A positive posture of body indicates
a confident, authority, power and trust (Knapp, Hall and Horgan 2013). During any
communication in the organization, Arthur needs to show a forward lean, which will indicate
the positive sentiment of him.
Power of touch
There is power in a touch in office environment as if it can be the touch on elbow, pat
on the back, high five or handshake with other employees. Arthur needs to adapt this
behavior, as it will build a positive impact for him.
Facial expression
The employees who always smile and laugh often they make their brain left the
tension and stress (Eaves and Leathers 2017). When anyone laughs, every organ of the body

3SCENARIO ANALYSIS
works in a positive way. Arthur should change the facial expression of his in order to attract
the other employees and it will help in the work.
Gestures
Gesture is a non-facial movement of body that expresses the meaning. Gestures can
be enunciated with arms, hands, head, eyes or any body parts. In this business, it will make a
conclusion about the conviction and passion of any employee like Arthur.

4SCENARIO ANALYSIS
References
Eaves, M. and Leathers, D.G., 2017. Successful nonverbal communication: Principles and
applications. Routledge.
Giorgi, G., 2013. Organizational emotional intelligence: development of a
model. International Journal of Organizational Analysis, 21(1), pp.4-18.
Knapp, M.L., Hall, J.A. and Horgan, T.G., 2013. Nonverbal communication in human
interaction. Cengage Learning.
Serrat, O., 2017. Understanding and developing emotional intelligence. In Knowledge
solutions (pp. 329-339). Springer, Singapore.