BIZ102 - Understanding People and Organisations: Reflective Report

This report, prepared for the BIZ102 Understanding People and Organisations course, explores the critical roles of self-awareness and emotional intelligence in professional contexts. It examines how these elements directly influence professional competencies, emphasizing their importance in effectively performing tasks and duties. The report delves into the functioning of intercultural and diverse teams, highlighting the advantages of varied perspectives and the significance of team unity. It outlines strategies for effective interaction within diverse professional settings, focusing on communication, linguistic composition, and the cultivation of strong interpersonal relationships. Furthermore, the report provides a self-reflection on personal strengths and their application within a business environment, along with an analysis of feedback to identify opportunities for self-improvement and professional development. The report concludes by underscoring the significance of continuous self-improvement and the positive impact of emotional intelligence on professional behavior and success.

Running head: Understanding people and organization
Understanding people and
organization
2018

Understanding people and organization
Executive summary
The main motive of the task is to outline and discuss about the self awareness and emotional
intelligence. It explains how emotional intelligence and self awareness put direct impact on the
professional competencies. It has been studied that emotional intelligence and self awareness are
needed to perform task and duties effectively and efficiently. It also provides a brief information
about the strengths of individuals and their application in the business context. It outlines how
strategies help in interacting with others in a diverse professional context. The functions of
diversify team and intercultural activities also have been discussed in the task.

Understanding people and organization
Table of Contents
Executive summary.....................................................................................................................................2
Introduction.................................................................................................................................................4
How intercultural and diverse teams function............................................................................................4
How you can use this knowledge to help in developing into high performing teams.................................5
Explain the importance of self- awareness and emotional intelligence and its impact...............................5
Integrate strategies to effectively interact with others in a diverse professional........................................6
Identify and reflect on own strengths and their application in the business context..................................6
Reflect on feedback to identify opportunities for self-improvement and professional development.........7
Conclusion...................................................................................................................................................7
References...................................................................................................................................................9

Understanding people and organization
Introduction
The report talks about how an employee can effectively work for the company by focusing on his
improvement and identifying the opportunities. It describes how intercultural and diverse teams
function to attain success and how their knowledge be used to help them in developing the
performance of the teams. It also explains the meaning of emotional intelligence and how it helps
an employee in benefiting the culture of business. There are certain strategies that help in
knowing what a company seeks from an employee. More detail of the task has been elucidated
below.
How intercultural and diverse teams function
Intercultural teams are a big advantage for the company. The diverse culture of the employees
helps in taking opinions from different fields. The culture of employees is different so it gives
the company an opportunity to look beyond what they work in. These employees work as a team
and carry out the problems easily. The solutions are given by employees from separate
backgrounds. Intercultural belongings of the workers come together while functioning in a
business. They are treated as one and work in unity. The diverse attitude of the employees helps
the company in accepting the changes brought in the company. They function in unity and help
each other when a problem occurs (Lloyd & Härtel, 2010). Employees focus on different areas
on an individual basis and carry out the results in favor the company’s target. It gives the
company a long term success and growth. Being from different culture these teams find interest
in working on new grounds and new colleagues. It gives employees a chance to know each other
and create different ideas on achieving the target. The functioning of the teams is professional as
they have their own way of doing which helps them in meeting the target goals set by the
organization effectively and efficiently. Each and every employee has the power of giving their
opinion and then one decision is taken keeping in mind all the points raised by them. This helps
in making an effective decision without leaving any point (Halverson & Tirmizi, 2008).

Understanding people and organization
How you can use this knowledge to help in developing into high
performing teams
In order to develop the performance of the team, it is necessary for the company to listen and
understand the problems of their employees. The diversified knowledge of the employees will
help the company to attain success by measuring all the grounds. It will increase the standards of
the business and also can help in developing the employees in professional aspect. Working with
people from different background will open the employees and make them curious in knowing
about their culture (Rico, Sánchez-Manzanares, Gil & Gibson, 2008). This will develop feeling
of loyalty and friendship among each other and hence will make them comfortable in working
under a same ground. It will raise knowledge in the employees and can help them in growing.
The unity in them will become an advantage for the company as the employees will feel good at
the workplace and will work with interest for the welfare of the organization. This is therefore
helpful in attaining effective targets and goals for the company. Functioning of business in such a
manner will increase the profits and revenue of the company. It also helps in adding value to
company’s reputation in the market (Bell, Villado, Lukasik, Belau & Briggs, 2011).
Explain the importance of self- awareness and emotional intelligence
and its impact
Importance of self awareness in considered as a priority in any organization. The employee must
know his capability of doing the work assigned to him effectively and efficiently. It is important
for the workers to possess loyalty and trust towards the company and must be secretive when
needed. The employees must be quick and proactive in working. It tells a person how to behave
and act in front of other people (Bar-On, 2010). If the person is self aware about the particular
thing he is then able to be called as intelligent when it comes to emotions, as he is able to control
and manage himself over the serious issues and challenges. Emotional Intelligence is the
capability of analyzing the emotions of self and others. It focuses on the behavioral aspect of
how one must pursue things without having to make feeling as a barrier in between the
relationships whether private or public. Emotional Intelligence helps in maintaining a balance
between the factors that can lead to wrong decisions. Impact of emotional intelligence is seen
acting strongly on professional competencies and efficiency. Emotional intelligence helps in

Understanding people and organization
managing the task in a professional way without the interference of personal emotions or feelings
of the employee (Goleman, Boyatzis & McKee, 2013).
Integrate strategies to effectively interact with others in a diverse
professional context
In order to interact with the employees and other members of the organization one should show
interest in what they say and must listen to them with interest. This will help make the employees
happy and will boost up confidence and trust among them. Employee must have possess
linguistic composition in such a manner that it can make them understand and know what an
employee wants to say and perform. Knowing and understanding the language of other
employees can be a benefiting factor for an individual as well as employee. One must possess
professionalism while appearing in front of others (Moon, 2013). This will impress them and
make them able to talk to you. They should work on achieving the same goal and targets. It will
bring together the employees and will make them interact with each other in order to achieve the
target. The employee must be humble and polite while talking to others. He must be good at
handling relations. Handling relations is one of the major factors of emotional intelligence. When
a person initiates a talk with others, he develops a relationship with him. In order to maintain that
relationship effectively in the organization, an employee must know how to tackle a relationship
with other employees. This grows trust in the employees and strengthens the bond to work
together in harmony (Edmondson, 2012).
Identify and reflect on own strengths and their application in the
business context
I am hard working and capable doing the task assigned to me with good efforts and effective
results. It is one of the biggest strengths which I posses. I can change my weakness into my
strength by working on it again and again until I attain satisfaction. I have professional approach
of doing the work. Like other employees, I can manage the work and business activities
appropriately. The confident and friendly nature and behavior in me helps me in managing the
team and the business. My nature can help the company to grow and achieve its target as I know
when I work on a certain task I give my 100%. These qualities of me can help the business to
achieve target with a clear and systematic approach. I possess unity and therefore can help

Understanding people and organization
company by working with its employees in unity and harmony. This will not raise conflicts and
issues in the organization and can develop a favorable environment for the company. The
employees will feel comfortable working with me as I am easy to handle. This will also help me
in interacting with the clients in a proper manner. Talking about my appearance, I carry myself
according to what situation demands. My appearance in business is quiet formal and
professional. When any problem occurs in my way I can easily handle it and can effectively
work on it. These qualities help me a lot and can certainly be more helpful for the company
(Shields, 2010).
Reflect on feedback to identify opportunities for self-improvement and
professional development
In order to improve oneself it is necessary to understand where the individual lacks his quality.
The employee in an organization must gain professionalism. Professional way of doing work is
one of the effective ways to stick in a company for a long period (Boud, Keogh & Walker,
2013). Company can conduct personality development classes for its employees where it can
teach the employees about the manner of talking with others while doing business, the idea to
think in a superior manner, the way of maintaining harmony in the company by creating a warm
environment between the employees and teaching the norms and cultures of the business that an
employee must strictly follow (Hamer & Collinson, 2014). This will not only be beneficial for
the company but can also improve the employees by picking them from grounds and grooming
them. This also helps the employee to analyze their attitude which needs to be improved to meet
the company’s requirements and needs. Self- improvement is a good way of identifying the
changes that must be taken care of while working in a company. Increasing self awareness on the
improvement of the employees will also help in gaining ample of good opportunities (Stein &
Book, 2011).
Conclusion
It is concluded from the above analysis that the self improvement of the employees is very
important and unique. The paper shows that how emotional intelligence helps in making the
employee think professionally and effectively. Emotional intelligence helps in controlling the
minds of people and changes the Emotional Intelligence behavior over certain situations and

Understanding people and organization
helps them in becoming a true hero. The importance of self awareness in shown as it helps an
employee to know its capability of doing the task.

Understanding people and organization
References
Bar-On, R. (2010). Emotional intelligence: an integral part of positive psychology. South African
Journal of Psychology, 40(1), 54-62.
Bell, S. T., Villado, A. J., Lukasik, M. A., Belau, L., & Briggs, A. L. (2011). Getting specific
about demographic diversity variable and team performance relationships: A meta-
analysis. Journal of management, 37(3), 709-743.
Boud, D., Keogh, R., & Walker, D. (2013). Reflection: Turning experience into learning.
Routledge.
Edmondson, A. C. (2012). Teaming: How organizations learn, innovate, and compete in the
knowledge economy. John Wiley & Sons.
Goleman, D., Boyatzis, R. E., & McKee, A. (2013). Primal leadership: Unleashing the power of
emotional intelligence. Harvard Business Press.
Halverson, C. B., & Tirmizi, S. A. (Eds.). (2008). Effective multicultural teams: Theory and
practice (Vol. 3). Springer Science & Business Media.
Hamer, S., & Collinson, G. (2014). Achieving Evidence-Based Practice E-Book: A Handbook for
Practitioners. Elsevier Health Sciences.
Lloyd, S., & Härtel, C. (2010). Intercultural competencies for culturally diverse work
teams. Journal of Managerial Psychology, 25(8), 845-875.
Moon, J. A. (2013). Reflection in learning and professional development: Theory and practice.
Routledge.
Rico, R., Sánchez-Manzanares, M., Gil, F., & Gibson, C. (2008). Team implicit coordination
processes: A team knowledge–based approach. Academy of Management Review, 33(1),
163-184.

Understanding people and organization
Shields, C. M. (2010). Transformative leadership: Working for equity in diverse
contexts. Educational administration quarterly, 46(4), 558-589.
Stein, S. J., & Book, H. E. (2011). The EQ edge: Emotional intelligence and your success. John
Wiley & Sons.