Diploma in Management, Semester 1: EQ Test Analysis Report

This report analyzes the results of an emotional intelligence (EQ) test conducted by a student pursuing a Diploma in Management. The introduction defines EQ as the ability to understand and manage emotions, highlighting its impact on decision-making and interpersonal relationships. The analysis section details the student's EQ scores, with a focus on self-awareness, flexibility, empathy, and interpersonal skills, interpreting their significance. The report then explores emotional triggers in the workplace, emphasizing the importance of controlling emotions to maintain a healthy work environment. It also discusses cultural EQ and its influence in diverse workplace settings. The conclusion reinforces the accuracy and usefulness of EQ tests for understanding and improving emotional control within teams, referencing relevant literature and research.

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Diploma in Management
Name:
Course
Professor’s name
University name
City, State
Date of submission

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Introduction
The purpose of this report is to analyze the results when I conducted an emotional
intelligence test and how the E.Q test can be used for human resource purposes. Emotional
intelligence or E.Q is the ability of a person to know his or her emotions, weaknesses, strengths,
goals and values and their impact on other people while also using their gut feelings in order to
guide their decisions( Ang, and Van Dyne, 2015). Emotional intelligence involves redirecting or
controlling one’s impulses and disruptive emotions to changing circumstances. The E.Q test was
done at a physician’s center.
Analysis
The ideal objective for doing E.Q tests is not getting high scores but to find a good
balance. When I conducted the test my score for flexibility was 60 and a normal range is around
40-145. This therefore means that the low score was not necessarily bad. My score for self-
awareness was 121 and that means the score was fundamentally good and can be interpreted to
mean that I am more aware of what was happening around me. It can also mean that I am
focusing more on my own feelings than what is around me (Carson, Carson, and Birkenmeier,
2016).
The scores on my empathy and interpersonal relationships were high which means I
enjoy socializing with people at the work place. A high empathy score means that people tend to
confide more in me and am able to give them solutions. A high emotional self-awareness means
that i pay a lot of attention when my body gives me physical signals that something is not well.

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Emotional triggers in workplaces
Emotional Triggers in workplaces can bring a very stressful environment and bring or
trigger many stressful and negative feelings. It is important for everyone to control their feelings
in workplaces especially the managers to help workers de-escalate emotional situations. Most
emotional triggers are brought about by unhealthy working condition like pressure and stress
(Schutte, and Loi, 2014). Control of emotional triggers in workplaces helps the workers to maintain
the morale of workers and to perform according to their potential which help them contribute to a
healthy work environment. In the workplace I use EQ in controlling excessive feelings that bring
about negative emotions.
Cultural EQ
In a workplace, there are diverse cultures: corporate, national, religious, educational,
gender, sexual orientation and even diverse professional languages. Cultural emotional
intelligence influences us to see the world through the cultural lenses and we learn that how to
adopt to different cultures and different languages. The impact of different cultural behaviors in
workplace have mixed reactions in workplaces due to different ways of doing things (Serrat,
2017).
Workplace EQ
Workplace emotional intelligence helps strengthen the resilience of team members and to
control the in terms of pressure and work related stresses. There is a positive relationship
between emotionally effective people and the attainment of positive business objectives.
Conclusion

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The theory of EQ is very accurate. The EQ evaluation test express the emotional
intelligence of people. It is accurate and useful. It will apply effectively if team members take the
test to know how to control their emotion.

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References
Ang, S. and Van Dyne, L., 2015. Handbook of cultural intelligence. Routledge.
Carson, K.D., Carson, P.P. and Birkenmeier, B.J., 2016. Measuring emotional intelligence: Development
and validation of an instrument. Journal of Behavioral and applied Management, 2(1), p.810.
Schutte, N.S. and Loi, N.M., 2014. Connections between emotional intelligence and workplace
flourishing. Personality and Individual Differences, 66, pp.134-139.
Serrat, O., 2017. Understanding and developing emotional intelligence. In Knowledge Solutions (pp. 329-
339). Springer, Singapore.