Developing Emotional Intelligence in the Workplace

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Emotional Intelligence
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Contents
Assessment Task 1...........................................................................................................................3
Assessment 2...................................................................................................................................7
Assessment 3.................................................................................................................................14
References......................................................................................................................................20
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Assessment Task 1
1. Explain emotional intelligence and the importance of this characteristic at work.
Emotional intelligence is the understanding an individual has about themselves. By using
emotional intelligence, the individual will learn how to do a self-analysis making the individual
realize on how to express and show their emotions. It is seen that in a workplace when there is
too much of a burden of work than by using emotional intelligence one can ease this stress.
Another aspect that can be seen of emotional intelligence at a workplace is that it increases the
motivation of the employees. If an employee can be taught on how to control and express their
feeling then the work which is being done by them will be more efficient and effective. Being an
emotionally intelligent person would allow an individual to work well in teams as they can
understand the other members quickly.
2. Explain each of the five essential principles of emotional intelligence as defined by
Daniel Goleman.
There are 5 components that are related to emotional intelligence:
1. Self-Awareness: in this principle, an individual should be able to know what their
feelings are and what emotions are related to those feelings. It is necessary for a person to
know what their emotions are in a certain situation so that their reaction can be justified.
2. Self-Regulation: when individuals are able to recognize these emotions, they should be
able to express them in an appropriate
3. Motivation: emotionally intelligent people are more focused on their own goals and how
they can be achieved rather than being satisfied with rewards.
4. Social Skills: emotional intelligence will help in making a person interact with others on
a smoother and easier basis.
5. Empathy: emotional intelligence helps a person in understanding the feeling of others
and make them understand how to express those certain emotions and feelings (Verywell
Mind 2019).
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3. Explain the key principles of the Emotional Intelligence Theory developed by
Caruso and Salovey (2004).
There are 6 principles of emotional intelligence:
1. Emotional intelligence can be a motivation factor for the leaders in an organisation. They
can assess what emotion the employees are feeling and solve their problems regarding so
that the employees feel important and also motivated.
2. Another principle says that most people would choose to ignore their emotions thus
leading to stress or depression. They need to properly understand their emotion and then
work accordingly.
3. Trying to hide the emotions that one feels is not good and does not always work because
other people can identify this trait quickly.
4. Discussion is considered to be one of the most important aspects of emotional
intelligence as discussing ones feeling and emotions can help relieve the level of stress.
5. Emotions are based on the situations or experiences that a person goes through.
6. Emotional intelligence is not the same for every person as they would belong to a
different culture from another country.
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4. Explain three strategies that can be used to build emotional intelligence.
One strategy would be to make a better understanding of the emotions on a regular basis. This
would help the individual in analyzing and expressing their emotions better. By doing this the
individual would make sure that their emotional intelligence is being built up.
Another strategy to improve emotional intelligence would be to understand the body language of
a person. Most of the emotions are expressed through body language so if this is learned then it
would be easier to under the emotions which are expressed.
A strategy using empathy can be used in which understanding the feeling of the other person and
talking about them is a big step. This can be used to build emotional intelligence and the
experience shared from the other person will show various feelings in different situations.
5. Explain how a manager with high emotional intelligence can assist in achieve
business objectives. Provide an example to illustrate your answer.
Managers usually are expected to have high emotional intelligence so that they can control the
personnel that is working in the organization. Employees of the organization will express their
emotions in various ways thus resulting in changed or irrelevant behavior. The manager needs to
control this by showing empathy towards them. Empathy plays a vital role that managers should
possess. By using empathy, the managers would be able to discuss the emotions of the
employees which are affecting their behavior (Rezvani et. al. 2016).
6. Explain the importance of recognising cultural differences in emotional intelligence.
Provide two examples of example to illustrate your answer.
There are various cultures that are present in an organisation. Emotional intelligence is presumed
to be different in each culture but this is not true in every situation. Emotions like anger, stress,
and frustration can occur with any person even though they are belonging to a different culture.
For example, if a person is being given a lot of work then they will feel stressed out. Another
example can be that if a team member is not doing their work properly then the other team
members may feel frustrated irrespective of their cultural beliefs.
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7. Explain two ways of communicating effectively with a diverse workforce with
varying cultural expressions of emotions.
One way of communicating within a diverse workforce would be to conduct meetings. In
meeting, every person would be able to discuss what their feelings are toward a given topic.
Meetings would make sure that every employee present would be able to express their emotions.
Another way would be to use social media or one-on-one interactions. Some of the employees in
the organisation would not feel that much comfortable to express their emotions in public places
so the use of social media would be able to help here. Face-to-face communication would help in
comprehending the emotions in a better way.
8. Explain two ways of using emotional intelligence to build effective workplace
relationships.
Using emotional intelligence can help in increasing the relationships between the personnel of an
organisation. Empathy is a common factor of emotional intelligence which can be used in to
build relationships in the workplace. by using empathy, the managers or leaders of the
organisation will be able to understand the emotions of the employees thus creating a
relationship with them (CIPHR 2018).
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Assessment 2
2 b. The most important thing that stood out from the personality test is that I am a work-
oriented person who likes to get their work completed on time with efficiency and productivity.
Another thing that stood out was that I like to gain new experiences.
c. Emotional Strengths
1. Not easily stressed out
2. Empathetic
3. Conscious
4. Serious
5. Helping Nature
d. Emotional Weakness
1. Not good at sharing feelings
2. Anxiety
3. Worry too much
4. Not listening to other opinions
5. Caring too much
e. The emotional strengths can help me as I could work under pressure without it affecting the
quality of my work. I would help the other employees in their tasks and would help them also if
they are feeling down because of something. I make sure to get my work done on a serious note.
f. I would often worry that the work I am doing is not up to the marks thus making me make
changes in it again and again. If there was a problem occurring with me regarding my emotions,
I would not tell anyone about it at work. Another weakness would be that I would not listen to
other people and will make my own decision irrespective of the fact being that their opinion may
be the better one (Serrat, 2017).
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g.
Personal stressor What is your stress response Actions to address
Facing new situations I would feel anxiety and let my
emotions take control over me.
I would have to allow other
people to help in in solving the
situation.
Fear that I am not
performing well.
I would be performing my work
under the factor that it is not
being done at good quality.
I would get feedback on the
work that I am performing so
that I could worry less.
No control over my
emotions
Radom acts of anger or other
emotions can result in bad
behaviour.
Would have to take emotional
intelligence session to control
such outburst of emotions.
Not much of job
satisfaction.
Would make me think to leave
the organisation.
Understand and talk to senior
management on showing the
right career path.
h.
Need and why this need is
important to you at work
What is your emotional
response when this need is not
met?
Emotional control
mechanism
Balance, this is important
as work and life should
have a proper balance for
making the employee
satisfied.
Will fell stressed out and
demotivated hence resulting in
poor quality of work.
The organisation would need
to understand that employees
have a life outside of work.
Respect is important in an
organisation as it helps in
increasing motivation.
Without proper respect being
given to me I would fell that
the management is not
Respect should be given
from both ends to maintain a
healthy relationship.
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behaving in a professional
manner thus resulting in lack of
respect for the management
from my side.
New challenges give
opportunities for growth
and development.
Without new challenges my
work would not be up to my
expectation thus resulting in me
leaving the organisation.
New projects that test the
knowledge and skills.
Freedom in the sense that
discussion with other
employees is allowed
regarding both work and
life.
When freedom is not provided
then the employees will feel
like the organisation is a prison.
i. To identify my own emotional strengths and weaknesses another criterion that could be added
is feedback. Feedback from the employees and the manager could show me what the certain
aspects that I lack in are and what are the job roles I can perform better than the others.
Introvert could have been another factor in the personality test. Some people are introverts who
keep their feelings hidden in and most of the times prefer working alone.
A judge criterion could have been added showing how the individual perceives other people and
their feelings (Forbes, 2018).
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3.
To: Assessor
Subject:
Respected Authority,
I have taken a personality test which has shown my strengths and weaknesses. The result
driven from this personality test can help in getting a better comprehension of the emotions.
The emotions which I exert in the workplace can affect my working quality. The stressful
factors which were identified can be controlled by using various emotional intelligence
techniques. By reviewing the personality stressor, it was identified that there are some aspects
of my personality that I could use for improving my work and there are other aspects that I
would have to improve on.
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4. Meeting
Agenda Discussing Emotional Intelligence
Time 11 AM
Venue Office Boardroom
Agenda Topics
 Personality test results were assessed at it was found out that I was a person who gets
the work done quickly but have a problem expressing my feelings.
 Personal stressors like facing new situations or not being to express my feelings are
and how to counter all of these.
 Balance, freedom and respect were the three parameters important for work as they
increase motivation and increase the value of the employees.
 My emotional strengths like not getting stressed out easily and also helpful nature
would help me in giving in good work in workload situations.
 My weakness would make me show that I cannot control my emotions and would not
know when to express them.
 Feedback would help me realize my strengths and weakness.
Doing a self-analysis would show what skills I lack in emotional intelligence.
Continuous monitoring could help me in seeing what my behavior is regarding various
situations.
Another way would be to join emotional intelligence classes.
Practice of empathy can help in realizing my own as well as others emotions (Chron,
2019).
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5. Emotional Development Plan
Areas Improvement
Hearing other people’s decisions Respecting others decisions may be done so
that their ideas can be collaborated with their
idea. By doing this relationship between the
employees would increase.
Not to worry too much If there is a problem or situation that is
occurring in the organization or the work
which is being done, needs to be done by
knowing that good quality is being given. The
managers should provide feedback on how
the work is being done by the employers so as
they cannot worry too much.
Sharing emotions Emotional intelligence assessment would be
used in this area as sharing my emotions
would make me understand how to share my
emotions with the right people.
Emotional Responses Emotional intelligence method can be used
here as well as it will teach me on how to
understand and express the emotions which I
am feeling instead of having outbursts.
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