Emotional Intelligence in Leadership: Case Study, Analysis, and Plan

This report examines emotional intelligence (EI) in a workplace context. The assignment begins with a case study where a team member struggles with colleagues and considers leaving. The student proposes an EI-based approach to address the situation, focusing on understanding the individual's strengths and weaknesses, fostering communication, and assigning roles that promote interaction. The report includes a self-assessment using a SWOT analysis to identify personal strengths (calmness, effective communication) and weaknesses (emotional control under pressure). It details an action plan to improve emotional regulation through training and feedback. Furthermore, the report analyzes a workplace conflict scenario involving supervisors and proposes training to manage emotions and improve teamwork during high workloads. The student highlights the importance of EI for effective leadership and conflict resolution within the organization.

Develop and use Emotional
intelligence

TABLE OF CONTENTS
TASK 2............................................................................................................................................3
PART 1............................................................................................................................................3
PART 2............................................................................................................................................3
PART 3............................................................................................................................................4
PART 4 ...........................................................................................................................................4

TASK 2
In given case study it is shown that a team member is not feeling comfortable with his
colleagues. So he decided to leave the organisation to return to Fiji. It is because the other team
members are not friendly to that person. I will handle this situation by finding out the strength
and weakness of that person. After that I will find out what are the reasons that is making him to
remain far away from his friends. By this it will be easy for me to analyse overall situation.
Afterwards I will communicate and interact with that person and share his issues and problems. I
will tell him not to travel daily so that he get some relief from stress. I will help that person by
motivating him to get involved with other while working. Moreover, I will build a strong
relationship with him to understand his behaviour. This will help me to take appropriate
decisions on how team performance can be improved. Furthermore, I will assign role to member
according to their emotional quality. It will be helpful in again getting back on track. I will try to
remain calm in case of critical situations. This will help me to handle team in effective manner.
Besides this, first of all I understand his behaviour so that it becomes easy for me to identify
what problem he is facing. This enables me to know what action can be taken in order to
improve his behaviour. I will handle this situation by spending time with my colleague. In that
time I will try to motivate him and identify needs. I will try to encourage him to get involved
with other team members so that they can work together. I will provide him several offers and
benefits to maintain his interest. Moreover, I will also approach other team members to discuss
the problem. I will tell them to help that member by communicating and motivating with him. I
will try to build strong bond with each one so that it is easy for me to understand individual
behaviour and needs. I will change his role immediately and assign new role where he can
communicate and work with each other. Then I will monitor changes in his attitude and
performance. Accordingly, I will take provide suggestion to him. By this it will be easy for me to
have close supervision on him. Moreover, I will continuously motivate him to keep his interest in
work.
He got isolated with his role as he was not getting time to communicate with co workers.
So for this I can assign a role to him that keeps his interest in work. By this it there will be
constant change in his attitude. Also, I can set goals for him to achieve them. For this I will
motivate him. This will continuously keep me in contact with him. I can also share his feelings.

His problems can be identified and solved. The role that I will assign to him will involve
communicating with others. It will enable in changing his attitude and performance. He will get
involved with others and then his plan of going to fiji will be cancelled. So this all efforts done
by me will help in changing his attitude and performance.
PART 1
I belong to a middle class family that is comes under a minority society. The place from
which in belong is very diversified in culture. It consists of different religion, caste, creed, etc. I
have been a very well educated person and is very polite and simple in nature. I have faced some
major failure and success in my life. During my school time I faced my first failure that I got
was I got failed in one subject in secondary education. This shocked me and I was in very
depressed. I got success in when I got selected in inter state football team. This was my major
success. The traumatic event that occurred with me was I met with an accident during my exams.
This had a great impact on my education. I hope to become successful gentlemen and person.
Also, I want to play football for my country world cup.
PART 2
Self assessment tool – I did this with the help of SWOT analysis. It helped me to identify my
strengths, weakness, threats and opportunities.
Personal competence
In this I analyse my existing knowledge and
skills
Relational competence
in this I evaluated my communication and
relationship with others. This helped me to
know my relations with person.
Self regulation
in this I evaluated how I am able to learn
things and adopt it.
Building relationship
I evaluated how I am able to lead others.
Strengths – my current strength is I remain calm in critical situation and control my emotions.
This helps me to work in effective manner without taking stress. Also, I communicate effectively
with others to share my views and thoughts. This helps me in getting relax.

Weakness – sometimes I am not able to control my emotions due to excessive work load. This
makes me angry and I start getting loud and loud. Moreover, I get nervous when someone I am
not able to solve a problem.
Independent source at workplace- I was able to analyse my 360 feedback by taking reviews
from manager. He showed me that I was lacking in some things that I needed to improve. Also,
manager helped me to identify my weak areas.
At my workplace I am able to manage my work by working freely and independently.
This is the main reason I am always had positive emotions.
PART 3
I need to improve this area so that I am able to work freely and without taking stress
during work load. For this I need to get training from my seniors. This will help me in removing
this weakness. Also, I will be able to handle my work load. For monitoring changes I will take
feedback from colleagues. By this I will identify how much I have controlled my emotions and
what changes are there in my behaviour. This will be done for 30 days and if there is not changes
then I will develop another plan.
PART 4
Description - There occurred an incident at workplace in which there occurred a lot of conflict
between supervisors. It was occurred during work load. So because of this no work was
completed in time and it lead to conflict between manager and supervisors. Supervisors blamed
each other for this. This affected employee as well as organisation performance. It was due to
stress of work load and supervisor were not able to handle that.
Feelings- Everyone in organisation was not comfortable with change in behaviour of supervisor.
Evaluation- It is evaluated that conflict occurred due to not managing the situation in proper
way by supervisors.
Analysis- It is been analysed that due to stress supervisor were not able to control their emotions.
They blamed each other for this situation.
Conclusion – From this incident it is concluded that in work load it is important to have control
on emotions otherwise it will lead to conflicts with other person.

Action plan – For this training must be provided to manage work in such situation. This will
help in controlling emotion and working in freely way.