University Report: Emotional Intelligence Article Summary and Analysis

This report summarizes an article discussing the importance of emotional intelligence (EI) in business settings. The technical summary highlights the article's purpose, which is to emphasize EI's role in enhancing employee performance and creating a positive work environment. The major points discussed include the five components of EI (self-awareness, self-regulation, social awareness, social regulation, and motivation), the link between high EI and increased job satisfaction and higher salaries, and the value of EI in leadership, stress management, and decision-making. The article emphasizes that leaders with high emotional quotients can better understand and manage employee emotions, leading to improved performance. It concludes that EI is essential for employee performance and job satisfaction, urging leaders to cultivate empathy. The summary further details the five components of EI and their impact on employee behavior and business outcomes, stressing the importance of EI in leadership, decision-making, and stress management. The article also mentions the use of EI tests to measure and improve emotional intelligence and overall success. The assignment adheres to the provided memo format, including a technical summary and a comprehensive summary of the article.

Running head: EMOTIONAL INTELLIGENCE
EMOTIONAL INTELLIGENCE
Name of the Student
Name of the University
Author note

1EMOTIONAL INTELLIGENCE
DATE:
TO:
FROM:
SUBJECT: Technical and general summaries of Article over What is Emotional Intelligence and
Why Does It Matter?
Mayer, John D., et al. "What is emotional intelligence and why does it matter?." Cambridge
Handbook of Intelligence (2012).
Technical Summary
Article Purpose
This article describes the importance of emotional intelligence in the business setting and how it
improves the performance of employees.
Rationale for the Topic
Understanding the emotions of the employees creates a better work environment and the leaders
are able to manage them in an effective way.
Major Points Discussed
 Emotional intelligence is important because it increases the capability of the employee
and gives him an edge over others. It is linked to higher salaries and increase in the job
satisfaction.
 There are five components that make up emotional intelligence. These are self-
awareness, self-regulation, social awareness, social regulation and motivation. It helps in
understanding the emotions of others in a business setting.
 Leaders who have a high EQ or emotional quotient are better able to understand the
problems of his employees and is able to diffuse tense situations. This makes a calm
environment and that aids in enhancing the performance of the employees.
 Having a high emotional intelligence is also linked to higher salaries.
 Emotional intelligence tests can help people to understand their ability to manage
stressful situations, understand the emotions of others and learn to better leaders.
Conclusion
Emotional intelligence is required to enhance the performance of the employees and increase the
levels of job satisfaction. The leaders should have a high emotional quotient and be able to
empathize with the employees to make them feel important part of the organisation.

2EMOTIONAL INTELLIGENCE
Summary of the article
The article talks about the importance of emotional intelligence in a business setting.
Understanding the emotions of others regardless of the industry is extremely important. The
article stresses over the fact that having proper emotional intelligence skills can help people have
an advantage over others and make them capable of working in difficult environments and
people. A study showed that there was a link between emotional intelligence with higher salaries
and increase in job satisfaction (Mayer). The article defines emotional intelligence as the ability
of an individual to manage and control one’s emotions and to be able to empathize with others.
Emotional intelligence plays an important role in any business as a business is made with the
employee in the setting. The way an employee’s mind works is vital for the survival of any
organisation. Emotions are needed in proper decision-making, to increase motivation, focus and
is the ability to detach from emotions when there is a need to focus on the current task.
Therefore, as emotions play such a vital role, managers should be aware of the effect of negative
emotions on the employees in the workplace.
The article then discusses the five components that are involved in emotional
intelligence. These five components are self-awareness, self-regulation, social awareness, social
regulation and motivation (Mayer). The ability to understand one’s own emotions and its effect
on oneself and others is self-awareness. Thinking before acting and removing any kind of
judgments that people may have abut others is self-regulation. Being socially aware is the ability
of the person to be aware of the emotions of others surrounding him. It is the capability of the
person to be aware of how his words and actions have an effect on others. Social regulation
involves the ability of a person to influence others emotions. Lastly, motivation is the desire of
an individual to work that comes from within. These five components make emotional
intelligence of a person and influences the way an employee behaves in a business setting.
Next, the article talks about why it is important to talk about the importance of emotional
intelligence in a business setting. It is important because leaders are the ones who influence and
motivate people of different temperaments and that needs a high level of emotional intelligence.
It is needed for making decisions and managing stress. When the leaders have a high emotional
quotient or EQ then it becomes easier for them to handle stressful situations and maintain a
positive work environment (Mayer). The ways in which emotional intelligence can be increased
is by observing others and getting to know other people on a personal level. Being empathetic is
vital. Emotional intelligence can be used to progress in life too as studies have shown that people
who have high emotional intelligence have higher salaries as they are more successful. They tend
to get more work done than others do. An example highlights the importance of emotional
intelligence in business. It is vital to know when not to fire a person, it should be done after self-
regulation and being aware of the whole situation. Lastly, the article talks about measuring EQ
through tests that can help people to manage stress in a better way, to communicate and
empathize with others effectively and help in becoming a strong leader.