Developing and Using Emotional Intelligence for Effective Management

This report delves into the development and application of emotional intelligence within a management context. It includes a self-assessment questionnaire designed to evaluate empathy, self-regulation, positivity, and adaptability. The report documents findings, identifies emotional strengths and weaknesses, and proposes activities for improvement based on self-reflection and feedback. It also addresses personal stressors in the workplace, exploring their impact and outlining strategies for stress management. Furthermore, the report examines the role of unmet needs in triggering emotions and suggests ways to address them. The overall goal is to enhance emotional intelligence for improved workplace performance and relationships, emphasizing the importance of self-awareness and emotional regulation. This assignment is available on Desklib, where students can find a wide range of study tools and resources.

Develop and Use
Emotional Intelligence

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
CONCLUSION..............................................................................................................................21

INTRODUCTION
Emotional Intelligence refers to the ability to perceive, use, understand and manage the
different types of emotions. It is needed in a particular individual so that the individual is able to
make sure that the self-development can be done in a right manner. This will therefore help in
ensuring that the proper way of management can be used which will thus help a lot in ensuring
that the attainment of the personal goals and objectives can be done in a proper way. Therefore,
in this way it is essential that the right skills and competencies are developed which will be quite
helpful in the future so that the management of the various types of own needs and requirements
can be done in a proper way. In this report, a specific focus will be made on the development of
the various types of portfolios which can help in enhancing the own knowledge in the future.
MAIN BODY
Scenario- I am a manager working in a company. Being a manager I have to make sure
that I make the use of Emotional Intelligence in a right way so that I am able to ensure that I can
make the use of my skills and abilities in a proper manner which will help me a lot to attain my
goals and objectives in the future in a right way. Thus, in this way I can state that this will be
quite helpful for me in ensuring that the enhancement in the skills and abilities can be done in a
right way for managing the different types of needs and requirements in the future.
Task 1a-
It is quite necessary that the development of a Questionnaire can be done which will be
quite helpful in ensuring that the necessary answers can be recorded and therefore own
evaluation can be done. The set of questions which can be used for this particular purpose are as
follows-
Question 1- Are you able to control your emotions as a manger in the different types of
situations and circumstances?
(a) True
(b) False
Answer- True
Question 2- Can you identify the actions which can be taken in the various types of
situations and circumstances?
(a) True
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(b) False
Answer- True
Question 3- Can you control you state of mind in different situations and circumstances
for determining the action to be taken?
(a) True
(b) False
Answer- True
Question 4- Do you understand the emotions of other people in the organization?
(a) True
(b) False
Answer- True
Question 5- Are you able to control your emotions?
(a) True
(b) False
Answer- True
Question 6- Is it important for a person to keep control on emotions in different
situations and circumstances?
(a) True
(b) False
Answer- True
Question 7- Is it crucial for you to manage the emotional needs and requirements so that
the correct decisions can be made in a particular situation as a manager?
(a) True
(b) False
Answer- True
Question 8- Should you be able to identify the actions which can be taken by you for the
particular purpose of attainment of goals and objectives?
(a) True
(b) False
Answer- True
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Question 9- According to you is it necessary for a person to keep a control on the
emotions?
(a) True
(b) False
Answer- True
Question 10- Is the use of Emotional Intelligence recommended so that the enhancement
in the skills and competencies can be done?
(a) True
(b) False
Answer-True
Section 1-
What is the format you
have developed your
evaluation criteria in?
True/False Format
Which question numbers
cover an evaluation of a
person’s empathy?
Question Number 4
Which question numbers
cover an evaluation of a
person’s ability to self-
regulate their emotions?
1,3,5,6,7,9
Which question numbers
cover an evaluation of a
person’s positivity?
4,7
Which question numbers
cover an evaluation of a
person’s adaptability?
2,6,7
How will you measure the
results? Explain how your
rating or measurement for
a person’s emotional
intelligence will be
The answers to all the questions are True. Therefore, I can state
that I will be able to make sure that I will be able to take the right
decisions quite effectively and efficiently in a right way in the
future so that I am able to ensure that I attain higher-level of
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determined. efficiency and effectiveness in a proper manner.
☐ A copy (or the link) to your evaluation to your portfolio.
☐ Your completed evaluation and results
Task 1b-
Section 2-
Answer all of the questions below using the results of the evaluation in section 1 to guide your answers,
and feedback from your classmates/friends/family for parts c and d.
a) Document your findings on yourself in the four areas focused on in your evaluation in section 1 as
discuss your strongest area.
I can state that own development is essential in Empathy, Positivity, Emotions and
Adaptability so that the identification of the strong points can be done which will therefore be
quite helpful for the purpose of own development in a right way. I think that Positivity is my
strongest area because I am able to remain positive in different types of situations and
circumstances.
a) Reflecting on the results, identify what stood out for you in terms of what it tells you about yourself
as a person.
Reflecting on my results, I can state that I have sufficient level of emotional intelligence
which will therefore help me a lot in ensuring that I am able to develop my own skills and
competencies in such a manner so that the management of the needs and requirements can be
done in a proper way.
a) Thinking about the questions asked as part of the evaluation and your learning as part of this unit,
identify five of your emotional strengths.
Agreeable, Authentic, Calm, Cheerful and Confident.
a) Thinking about the questions asked as part of the evaluation and your learning as part of this unit,
identify five of your emotional weaknesses.
Impatient, Delegating Tasks, Stubborn, Multitasking and Unorganized.
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Task 2a-
5

Meeting
minutes
Attendees
Facilitator
HR Manager
Participants
Andrew, William, John,
Jack, Bill
Apologies
Agenda items
Agenda item
#1
Discussion
To identify
the need of
emotional
development
Emotional Development
needs are required to be
identified.
Action items Next steps Responsibility
Action to be taken on these
needs.
Identification of the
appropriate steps to be
taken to be done.
Andrew
Agenda item
#2
Discussion
To make sure
that the
control on
the emotions
can be kept.
Emotional Stability is
required to be discussed.
Action items Next steps Responsibility
Identification of the right
way of keeping an
emotional control to be
done.
The techniques for doing
so are required to be
discussed.
William
Agenda item
#3
Discussion
To identify Benefits of emotional
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the benefits
of
maintaining
emotional
stability
stability are required to be
discussed.
Action items Next steps Responsibility
Assessment of the ways in
which emotional stability
can be maintained should
be done.
The techniques through
which emotional stability
is required to be
maintained should be
discussed.
John
Agenda item
#4
Discussion
To analyse
the skills and
competencies
for the
purpose of
maintaining
emotional
stability
Discussion on the skills and
competencies should be
made.
Action items Next steps Responsibility
To make sure that the
emotional stability can be
maintained.
The methods and
techniques through which
it can be done should be
discussed.
Jack, Bill
Task 2b-
Section 3-
Based on the identified areas for improvement and/or gaps, list at least five activities that should improve
your ability to identify and respond appropriately to a range of emotional expression through self-reflection
and feedback from others.
Enter the activities in order of priority.
Identified area of
emotional intelligence
development
Briefly describe why
you have identified
this as a priority
Actions to improve area of emotional intelligence
development
I need to bring an
improvement in my
patience so that I
remain patient in
different types of
This has been kept
as a priority
because through
remaining patient I
will be able to
I need to be calm which will help in improving
my patience and therefore will lead towards
proper management of my needs and
requirements effectively and efficiently.
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situations and
circumstances and
accordingly take the
right and appropriate
action.
make sure that I
can enhance my
own skills and
competencies in a
better manner.
I have to practice
keeping a control on
m y emotions so that I
can manage myself in
a better way.
This has been kept
on priority because
this will be helpful
in ensuring that a
proper and
appropriate way of
managing
emotions can be
identified.
I have to practice the management of my
emotions in such a way so that the
development of my own skills and
competencies can be kept.
I need to make sure
that I can improve
myself in the terms of
emotional stability.
This has been kept
as a priority
because this will
help in maintaining
the emotions in a
proper way.
I have to practice this so that I am able to make
sure that I can become emotionally stable in
the different types of situations and
circumstances effectively and efficiently.
I have to manage
myself by practising
the management of
my emotional needs
and requirements.
This has been kept
as a priority
because this will
be useful in
managing these
needs and
requirements.
I have to make sure that this can be done so
that I can appropriately make sure that the
management of these needs and requirements
can be done.
I have to development
of stability.
This has been kept
as a priority
because this will
lead towards better
I need to ensure that I can identify the ways in
which emotional stability can be enhanced.
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performance.
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a) Explain how you
believe the emotional
strengths you have
identified above help
your workplace
performance and
relationships.
They are helpful as they
help in ensuring that I
am able to manage my
work in the workplace
quite appropriately and
also maintain cordial
relationship in the
workplace.
a) Discuss how you
believe your
emotional
weaknesses hinder
your workplace
performance and
relationships.
These weaknesses
affect me because they
can create an impact on
the overall level of
performance and
relationships because
because of them I am
not able to take certain
decisions which create
an impact on my
overall level of
performance in the
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