Emotional Intelligence in the Workplace: An Argumentative Essay

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Argumentative Essay

Introduction
Being emotionally intelligent means to have a better understanding of one’s own emotions, the
ability to recognize these emotions and how to handle them in an appropriate way. Emotional
intelligence has main five essentials which are as follows:
 Self-awareness
 Self-regulation
 Motivation
 Empathy
 Relationship management
 Effective communication
People with more EQ are not only aware of their own feelings and emotions but also have a great
understanding of emotions of people around them. So, they deal with them accordingly and thus
the chances of personal and professional growth increases when the leader as well as the workers
are emotionally intelligent. A leader can manage its team in a more effective way if he is
emotionally intelligent. He or she can inspire, lead, motivate and influence the workers more
effectively. Emotionally intelligent leaders are more likely to be empathetic which plays a vital
role in maintaining a good employee-employer relationship. Being empathetic means to
understand and feel what others are feeling and going through. This work ethical behavior from
both sides become the key stone in creating a peaceful and productive workplace setting. They
will cooperate with each other, thus creating a great organizational structure. Researches have
shown that emotional intelligence (EQ) can lead to better and effective business decisions.

Key qualities of emotionally intelligent Employees:
Workers with higher sense of emotional intelligence possess following characteristics
 They tend to keep their cool when under pressure:
Workers who are emotionally intelligent can work under pressure without losing their
temperament. They possess the ability to solve critical problems even in the conditions of
work pressure. They are more likely to turn their stress into energy and excitement. There are
more chances of making mistakes under pressure but staying composed and focused is all
about one’s own mentality and people with high degree of emotional intelligence are very
good at being focused, composed and calm. They don’t take anything on their nerves rather
they engage with logic and tackle the problem with a rational and quite a positive approach.
Once they have figured out the situation, they tend to act rather than getting things on nerves.
 Better communication
Emotionally intelligent employees perceive their coworkers more intelligently and rationally.
So, they will now devour the tone of the area or cluster and afterward speak with morality,
uprightness and sincerity to match that tone or alleviate unsettled pressure. They process their
thoughts quickly in an effective manner and their words will align with the situation
prevailing. In this many of the problems arising in the company can be settled down calmly.
 Can resolve conflicts
Those with higher EQ tend to be better at resolving conflict that might occur at workplace.
They respond rather than react. People with a high degree of EQ listen without judgment and
then respond with calm approach and patiently (Barling, 2000). They remain positive during
tough conversations which pays off in the long run. They become able to see both sides of an
issue and hence choose a different and better outcome which is in the benefit of the
organization and the workers.
 Self-awareness
Making great decisions at the workplace are very crucial and a person who has a better
understanding of his own self can do it effectively. Self-awareness is not about eradicating
sentiments from choices, however slightly permitting them to figure with rationality so that
they do not have an effect on judgment. Self-awareness is something learned overtime which

assist you be a lot of talented, calmer, and targeted throughout times of from top to toe
anxiety. It's an essential emotional aptitude that pays off in the long run.
 They think before they leap
This trait saves them from a lot of trouble. Sometimes a heated exchange occurs in the
workspace and if the workers can hiatus for a moment, the overflow of substances being
made in the brain decelerates. After you are pissed off or upset, before you say one thing
severe, this prized pause supports you to swiftly evaluate the prices and advantages of your
movements and create a lot of vigilant selections.
 Have better relationship with teammates
Team members need to manage their reactions to have a better interaction with other people
in the team so, possessing smart emotional intelligence skills can increase a person's self-
awareness as well as awareness about them emotions of colleagues and a robust emotional
foundation that helps grow upright relationships. Possessing the talent of emotional
intelligence in relationships guarantees a extended lasting bond with the individuals you are
working with and as a result a more productive and dynamic team will be formed (Saini,
2018).
There was a time when analytical skills, experience, qualification and vision were the only traits
being considered during hiring processes and the foremost critical trait remained unnoticed i.e.
emotional intelligence. But now organizations are inserting a high value on hiring workers with
emotional intelligence for the reasons mentioned above.
Several specialists within the field reported that emotional intelligence has become a crucial
forecaster of job triumph for approximately 20 years, even exceeding technical and practical
ability. In a survey it was found out that 59% of the employers do not hire people with higher
intelligence quotient but lower emotional quotient. As a matter of fact, 75% of the survey’s
respondents say that they tend to promote people with more emotional intelligence rather than
those having greater IQ. This is because the workers who are emotionally intelligent manage and
handle their emotions calmly which has direct link to their performance at the workplace. A
research has been conducted with more than a million people and it was conclusion that 90% of
highest performers are expert at handling their emotions in times of pressure and anxiety to
remain peaceful or calm. Moreover, emotionally intelligent workers handle critical situation

better. For instance, a tough to handle customer or a grumpy coworker comes up, an emotionally
intelligent employee would deal with this situation in a positive and most appropriate way by
using his logic and will show up with determination and margins to set bounds on people during
escalating discrepancies and insalubrious skirmish (Pastor, 2014). This will definitely cause good
impact on the whole organizational structure.
Advantages to the organization:
 Better performance driven results
 Improved organizational culture
 Better team engagement
 Productive workplace
 Collaborative and less stressful environment
Studies have revealed that workers with advanced notches on trials of Emotional Quotient are
more likely to be sophisticated on dealings of interactive working, headship aptitudes, and
anxiety supervision. Employers have linked emotional intelligence to greater job satisfaction and
overall betterment in job performance. Those who are successful at workspace aren’t just smart
rather they have a sting sense of emotional understanding (Clarke, 2010).
Comparison between workers with higher EQ and Lower EQ:
Higher EQ in workspace Lower EQ in workspace
 Making great decisions
 Resolving conflicts
 Having greater empathy
 Listening to constructive criticism
 Remain calm under pressure
 Positive outlook
 Don’t make decisions of greater impact
 Act as a victim and promote conflict
 Show zero empathy towards others
 Don’t take opinions with a broad mind
 Panicky under pressure environment
 Negative approach to deal with things
However emotional intelligence isn’t something that is merely associated with bosses, CEOs and
higher authorized people. It is a trait that is vital and needed at each stage of one’s profession.
Whether you are a student who is looking forward to pursuing summer internship or an

experienced worker who is looking up to seize a management role, emotional intelligence is
something crucial to guarantee your success (Fox, 2013).
If you would like to reach the top-notch point in your career and are interested in building and
moving up the professional ranking, emotional intelligence is the key factor that will make this
journey worth it and pays you off in the long run.

Conclusion
One can say that emotional intelligence is a powerful tool crucial for exceeding goals, improving
workplace relationships, growing professionally and creating more productive and healthier
workspace.
Emotionally-intelligent employee comes up with truthfulness and his/her finest and most reliable
self. He or she will deal with the troublesome individuals and things with unshackled, emotional
uprightness and transparency.
Employees with a high level of emotional intelligence characteristically have a more contented
viewpoint on life and more optimistic defiance than those with a lesser emotional intelligence.
They are also improved at recognizing and understanding with other people's points of view
which is an indispensable trait to avoid and resolving skirmishes at work. If a person is not self-
aware, he /she doesn’t know how to manage their upsetting emotions, if he or she can’t be
empathetic with people around them, if they cannot have balanced relationships in the society
then no matter how smart or intelligent they are, they are going to fail at some point in their
practical life and will not get very far.

References
Clarke, N., 2010. Emotional intelligence and learning in teams. Journal of Workplace
Learning, 22(3), pp.125-145.
Fox, M., 2013. Putting emotional intelligence to work. Journal of the Academy of Nutrition and
Dietetics, 113(9), pp.1140-1141.
Pastor, I., 2014. Leadership and emotional intelligence: the effect on performance and
attitude. Procedia Economics and Finance, 15, pp.985-992.
Saini, S., 2018. Emotional Intelligence at Workplace-A Conceptual Study. International Journal
of Management Studies, 5(3), pp.53-56.
Barling, J., Slater, F. and Kevin Kelloway, E., 2000. Transformational leadership and emotional
intelligence: An exploratory study. Leadership & Organization Development Journal, 21(3),
pp.157-161.