Emotional Intelligence: Improving Workplace Relations & Performance

This essay examines the significance of emotional intelligence in the workplace, highlighting its impact on job performance, employee health, motivation, and interpersonal relationships. It discusses how emotional intelligence can mitigate stress, improve communication, and enhance conflict resolution skills among employees and managers. The essay further explores the detrimental effects of lacking emotional intelligence, such as insensitivity, arrogance, selfishness, and volatility, which can disrupt career progression. The conclusion emphasizes the importance of nurturing emotional intelligence for career success and effective workplace interactions. Desklib offers a variety of resources, including similar essays and solved assignments, to aid students in their studies.

Running head: EMOTIONAL INTELLIGENCE
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EMOTIONAL INTELLIGENCE 2
Introduction
The workplace can be defined as the exact location where individual works, either self-
employed or working for his or her employer. On the other hand, Emotional intelligence is a
virtue at work concerned with people at work relate. The relationship can be grouped into two
groups. They include the relationship between colleagues, directors and the staff and the other
group is the relationship between an organization and its stakeholders who in this case are the
customers, competitors, suppliers, creditors and any other relevant persons or group of individual
they partner in different ways or transact. According to (Marchant 2015) emotional leadership “It
is about leadership, teamwork, management skills and partnership. Founded on excellent practice
and understanding of communication, the emotionally intelligent business consistently excels in
all these areas and has insight into how this happens”. Emotional intelligence is a virtue that is
applicable in every life perspective and of more important is its application in business and
workplace. Moreover according to (Barry 2016) is the ability for one to be able to know and
manage individual emotions as well as managing other people emotions. He states that
workplace emotional workplace intelligence is the ability to control emotions and at workplace
or career and daily task.
Importance of emotional intelligence
Emotional intelligence and job performance
Higgs (2004) found solid linkages between emotional intelligence t and execution. In an
examination in a call focus condition indicated passionate knowledge is identified with work
execution and self-administration bunch demonstrated the most grounded association with work
execution and furthermore straightforwardly identified with the execution in a call focus
condition (Nel and De Villiers, 2004). Notwithstanding, Gryn (2010) showed there is no the
factually noteworthy connection between general passionate insight and employment execution.
Nevertheless, the connection between passionate knowledge and employment execution
appeared to be legitimate as a result of expanding pattern of businesses considering passionate
knowledge of the candidates amid enrollment and choice process additionally in representative
improvement programs (Chaudry and Usman, 2011)
Emotional intelligence in workplace helps to keep healthy for duties
Expert has conducted some studies and associated workplace emotional intelligence with
one health. In the workplace, an individual ranging from manager to the junior stuff is exposed to
a lot of issues and scenes that are can create room for stress. If an individual has not been trained
or is not aware on he or she can handle matters raised by other people in the job area, his or her
emotions towards some of these factors can lead to stress. Stress can lead to a poor health.
Emotional intelligence in the workplace can help us manage stress gained in a workplace
environment and maintain good overall health.

EMOTIONAL INTELLIGENCE 3
Emotional intelligence affects one look and attitude towards job or career life.
Just as stated above, workplace environment can expose us to lots of stress. This can lead
to mood swings and depression. This, therefore, leads to less performance in the workplace. This
can even contribute to even loss of a job. A person with a strong workplace emotional
intelligence will not be a victim of such consequences since they can manage any stress and
depression gained in course of their job or career. Moreover, when an individual has a good
knowledge on their emotions and also their colleague emotions, they are in a position to
communicate them in a positive and clear way and avoid being the reason why others may feel
stressed rather be victims too. This helps us in understanding and relating to our colleagues.
These help a person with a strong emotional intelligence build and strengthen the better working
relationship. In addition to that, when one has a strong emotional intelligence, they can be able to
discern other people intentions and emotions and this virtue helps managers resolve conflicts in
the workplace. It also helps an individual with better emotional intelligence have better-
negotiating skills since they can understand the desire of other people in the workplace within
shorter periods and therefore they can provide for them what they require sooner that people with
lesser emotional intelligence. (Bisk 2014)
Emotional intelligence is workplace motivational tool
Employees and people of better emotional intelligence have less procrastination. They
possess self-confidence and therefore handle their daily job task and face a lot of desire to
acquire the best of output. Better emotional intelligence also helps us in focusing on set goals
and objective. Moreover, when we have a better emotional intelligence, we can be a position to
understand other and know what can motivate them. This, therefore, is a very important virtue
for a manager in the workplace since workers have to be motivated so as to give their best. This
also helps in building a strong bond amongst employee/ colleagues and improves positive
relations amongst them. A good leader in an organization should have better emotional
intelligence. A good leader should be able to know the needs of the group of people he or she is
leading even without necessarily them reporting to him or her. Motivation comes in when one
need is attended or met and this in a workplace scene leads to better performance. A leader or an
individual can use emotional diversity in the development of strong team work.
An organization comprising of employees that a are emotional intelligent benefits since
the they are self-motivated and this makes the organization productive since they are goal
oriented. These employees are also happy and confident with their tasks. This organization
portrays better results due to team works since workers are able to work together. (Deleon 2010)
.
How lack of emotional intelligence can disrupt one career.

EMOTIONAL INTELLIGENCE 4
1. Insensitivity: people with this virtue are in most cases perceived as very uncaring. No one
wants to work or be associated with an insensitive and uncaring person, therefore, lack
emotional intelligence can distance someone away in the workplace.
2. Arrogance: this is a negative virtue where these types of people seem to know it all.
People with less emotional intelligence are always victims of this knowingly or
unknowingly. Arrogance is not and can never be an employer seeking quality.
3. Selfishness: one is termed as a selfish person when they only want to be listened to and
their agendas considered.
4. Volatility: these are people who don’t consider impacts and consequences of acting out
of anger. This can even to death and loss of job.
Conclusion
It’s very crucial for every individual seeking for work or already practicing their career to learn
to have a better emotional intelligence since that what employers are looking for in the
candidates. One should know how to listen, understand and communicate with colleagues in a
work situation. It is very crucial for any person to nurture their emotional intelligence as a way of
learning and managing as well as mastering one's emotions and others emotions in a workplace
environment.

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Works Cited
Barry 2016, emotional intelligence, viewed 29 November 2017, <http://www.ciphr.com/blog/emotional-
intelligence/>.
Bisk 2014, Emotional Intelligence in the Workplace: What It Is and Why it Matters, viewed 29 Nov 2017,
<https://essentialsofbusiness.ufexec.ufl.edu/resources/leadership/emotional-intelligence-in-the-
workplace-what-it-is-and-why-it-matters/#.Wh60SUqWbIV>.
Deleon, M 2010, The Importance of Emotional Intelligence at Work, viewed 29 November 2017,
<https://www.entrepreneur.com/article/245755>.
Marchant, 2015, emotional intelligence at work, viewed 29 November 2017,
<http://www.emotionalintelligenceatwork.com/resources/why-emotional-intelligence-is-important-in-
the-workplace/>.