Exploring Empathy's Impact within the Design Thinking Framework

This assignment explores the crucial role of empathy in design thinking. It defines empathy, differentiates between cognitive empathy, social empathy, and emphatic concern, and emphasizes its importance in understanding customer needs and creating effective solutions. The project highlights the necessity of considering customer opinions and developing creative solutions based on their feelings. References from various academic sources, including journals and books, are included to support the concepts discussed. The assignment emphasizes the design thinking process, which focuses on people and guides designers to satisfy customer needs. It underlines the relationship between empathy and design thinking, emphasizing the importance of understanding customer perspectives and developing solutions that address their issues. The assignment provides a comprehensive understanding of how empathy enhances the design thinking process, enabling designers to create user-centered solutions.

“Empathy in Design
Thinking”
References
.Dym, C. L., Agogino, A. M., Eris, O., Frey, D. D., & Leifer, L. J. (2005). Engineering design
thinking, teaching, and learning. Journal of engineering education, 94(1),
103-120.
Cruickshank, L. (2016). Open Design and Innovation: facilitating creativity in everyone. Routledge.
• Van Der Pijl, P., Lokitz, J., & Solomon, L. K. (2016). Design a better
business: New tools, skills, and mindset for strategy and
innovation. John Wiley & Sons.
• Dorst, K. (2011). The core of ‘design thinking’and its application. Design
studies, 32(6), 521-532.
• Kimbell, L. (2011). Rethinking design thinking: Part I . Design and Culture, 3(3), 285-
306
The world university ranking. (2019). There is no such thing as ‘critical thinking’. Retrieved
from: https://www.timeshighereducation.com/opinion/there-
no-such-thing-critical-thinking
Whizible .(2019). Design thinking process. Retrieved from: https://whizible.com/how-
to-ensure-project- success-with-design-thinking/
What is
empathy?
Empathy is the term that is used
to sense other feelings and
emotions. It is important to have
in-depth understanding about the
feelings of the others (Van Der
Pijl, Lokitz & Solomon,
2016). There are three types of
empathy.
•Cognitive empathy
•Social empathy
•Emphatic concern
(Kimbell, 2011).
•The process of design
thinking emphasizes on the
necessity of the people
(Dorst,2011).
• Give guidance to the
designers to satisfy the needs
of the customers.
Empathy important in
design thinking?
RELATION BETWEEN EMPATHY
AND DESIGN THINKING
1.Consider the different opinions of
customers (Dym, Agogino, Eris, Frey &
Leifer, 2005)
2.Creative solutions for the issues faced
in relation to the feelings of the
consumers (Cruickshank, 2016).
Source: Whizible , 2019).
Source: The world university ranking. (2019).

•.Dym, C. L., Agogino, A. M., Eris, O., Frey, D. D., & Leifer,
L. J. (2005). Engineering design thinking, teaching, and
learning. Journal of engineering education, 94(1), 103-
120.
•Cruickshank, L. (2016). Open Design and Innovation:
facilitating creativity in everyone. Routledge.
•Van Der Pijl, P., Lokitz, J., & Solomon, L. K.
(2016). Design a better business: New tools, skills, and
mindset for strategy and innovation. John Wiley &
Sons.
•Dorst, K. (2011). The core of ‘design thinking’and its
application. Design studies, 32(6), 521-532.
•Kimbell, L. (2011). Rethinking design thinking: Part I
. Design and Culture, 3(3), 285-306
•The world university ranking. (2019). There is no such
thing as ‘critical thinking’. Retrieved from:
https://www.timeshighereducation.com/opinion/there- no-
such-thing-critical-thinking
•Whizible .(2019). Design thinking process. Retrieved from:
https://whizible.com/how-to-ensure-project- success-
with-design-thinking/