Empathy Map Assignment: Analyzing Rosie's Case Study in Healthcare

This assignment provides an empathy map analysis of a case study involving Rosie and her family, focusing on the challenges faced due to her son Sam's deteriorating health condition. The empathy map explores Rosie's perspective, examining what she said, thought, did, and felt throughout the ordeal. The analysis highlights her isolation, emotional distress, and the impact of the situation on her decision-making. It emphasizes the need for multidisciplinary support, effective communication from healthcare providers, and the importance of including Rosie in all decisions. The assignment also references key literature to support the analysis, underscoring the significance of empathy and holistic care in healthcare settings. The solution aims to provide insights into the importance of empathy and family support in healthcare.

Empathy map
according to attach
case study
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TABLE OF CONTENTS
Empathy map...............................................................................................................................3
REFERENCES................................................................................................................................5
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Empathy map
SAID
I would say that Rosie has been going through
a very tough situation. She has experienced a
very tough childhood which has made her
completely isolated from family and love. The
deteriorating health condition of her 6-year-old
child Sam is affecting Rosie greatly. From the
case study it can be said that during the entire
duration of Sam’s treatment she stood strong
but when treatment does not seem well she
made a quick decision.
Rosie does not want any further treatment or
trial because she is not able to see her son in
great pain. The declining health of Sam and his
inability to even live his normal life without
pain has made Rosie devastated and she has
lost all her hopes. The lack of emotional
support in this critical situation has made her
very weak and along (Culha, 2019).
THOUGHT
I think that miserable condition of Sam and
Rosie must be analysed and treated with more
holistic approach. Sam is minor thus all his
decisions are taken by his mother on his behalf.
Hence Rosie must be provided with
appropriate support so that at home also she
can provide care to Sam without any difficulty.
Support from multidisciplinary teams or care
home nurses will be of great help for Rosie
(Gholamzadeh and et.al.2018). It will allow her
to make decisions in more structured way
instead of taking panic or emotional base
decisions (Yang and et.al. 2018). In my
opinion she has not be fully conveyed about
available support services for her as well as for
Sam which can make their lives easier and
comfortable.
DID
The service providers must have informed
about multidisciplinary teams and additional
support services for Rosie and her child. It
would have her helped emotionally and
financially as well. In addition to this doctors
must have also informed properly about the
implications of new drug trial so that she can
herself analyse and can make correct decision.
I also think that Rosie must have tried to
communicate or share her feelings with her
FELT
I feel that along with the treatment of Sam;
Rosie must also be included in decision
making. It seems that she is not aware about
the reasons of deteriorating condition of her
son or about the possibilities of new drug trial
(Zuber and Moody, 2018). This is the reason
that she is declining for further treatment and
does not want her son to bear any pain further.
I also feel that health care service providing
team must also communicate all important
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family or any professional so that she can
overcome her trauma and can seek support
from family members as well (Peixoto and
Moura, 2020).
information with her so that she can also take
decisions with more accuracy. Suitable
communication from the service providers will
make her believe in health services (Wu and
Wu, 2020). I strongly feel that if she would
have support from Sam’s father or other family
member then it will become less challenging
for her to struggle with everyday care needs of
Sam. It will encourage her further to seek
support for all possible treatment options
instead of giving up in this situation.
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REFERENCES
Books and Journals
Culha, I., 2019. Active learning methods used in nursing education. Journal of Pedagogical
Research. 3(2). p.74.
Gholamzadeh, S. and et.al.2018. The effects of empathy skills training on nursing students’
empathy and attitudes toward elderly people. BMC Medical Education. 18(1). pp.1-7.
Peixoto, J.M. and Moura, E.P., 2020. Health Empathy Map: Creation of an Instrument for
Empathy Development. Revista Brasileira de Educação Médica. 44(1).
Wu, H.Z. and Wu, Q.T., 2020. Impact of mind mapping on the critical thinking ability of clinical
nursing students and teaching application. Journal of International Medical
Research. 48(3). p.0300060519893225.
Yang, N., and et.al. 2018., Effects of doctors’ empathy abilities on the cellular immunity of
patients with advanced prostate cancer treated by orchiectomy: the mediating role of
patients’ stigma, self-efficacy, and anxiety. Patient preference and adherence. 12.
p.1305.
Zuber, C.D. and Moody, L., 2018. Creativity and innovation in health care. Nursing
administration quarterly. 42(1), pp.62-75.
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