London Churchill College - Employability Skills: Care Home Management

This assignment, developed for London Churchill College, focuses on honing employability skills essential for the health and social care sector. The scenario centers on a care home manager's role in fostering a supportive and compliant work environment, particularly concerning an employee with learning disabilities. The assignment requires the development of a leaflet addressing interpersonal and transferable skills, time management strategies, and team dynamics. The manager must address staff resistance to new changes and promote equality and diversity. The assessment criteria include demonstrating effective communication, applying appropriate methods, and critically evaluating findings, all while adhering to relevant legislation and health and safety standards. The assignment emphasizes practical application, requiring the student to consider leadership, team building, and problem-solving within a real-world context. The provided solution offers insights into meeting the learning outcomes and assessment criteria, including merit and distinction descriptors, to achieve a high grade.

Page 1April 2019HND/Health and Social CareLONDON CHURCHILL COLLEGE
This unit provides learners with the opportunity to acquire honed employability skills required for
effective employment. All learners, regardless of their level of education or experience, require
honed employability skills to successfully enter the health and social care sector. This unit gives
learners an opportunity to assess and develop an understanding of their own responsibilities and
performance in or when entering the workplace. It covers the skills required for general
employment such as interpersonal and transferable skills, and the dynamics of working with
others in teams or groups including leadership and communication skills. It also deals with the
everyday working requirement of problem solving which includes the identification or specification
of the ‘problem’, strategies for its solution and then evaluation of the results of the solution
through reflective practices

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LO2 Be able to develop interpersonal and transferable skills To achieve a pass, learners must
demonstrate the ability to deal with each of the following outcomes:
Outcomes Assessment Criteria for pass
LO2 Be able to develop
interpersonal and
transferable skills
2.1 Develop solutions to work-based problems
2.2 Communicate in a variety of styles and appropriate manner
at various levels
2.3 Identify effective time-management strategies
Learning Outcomes

Scenario/Case Study(s)
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The Orchardville company is a limited company by guarantee with social status. It is under the
umbrella of the Orchardville Society, a charity that assists young people and adults with learning
disabilities and autistic spectrum disorder prepare for and secure employment. At present 25% of
the work force have a learning disability including Mark who started a part time job earlier this
year through the support from the society. Mark applied for the position of domestic assistant in a
care home and several reasonable adjustments were made to enable Mark to accept the vacant
position. Firstly, Mark completed a six-week work trial which gave him the opportunity to decide if
he liked the job and what supportive requirements he would need. At the end of the work trial a
meeting was held involving Mark, his employment officer and the manager of the home to discuss
the outcome of the work trial and what were the reasonable adjustments that would be required
which included the following:
 The purchase of different mops as Mark found it very difficult to use the industrial
mops. This was minor adjustment enabled Mark to carry out this aspect of the job to the
same standard of cleanliness and at a minimal cost to the employer.
 Mark also found it difficult to complete all the tasks in the required scheduled time limit of
three hours per day. The employee agreed to increase Mark’s hours by 30 minutes to
enable him to comfortably complete all the tasks and not feel under pressure.Mark
continues to work at the Care Home but is still under the support of the Orchardville
Society Employment and skills service.
(Source:https://www.equalityni.org/ECNI/Publications/Employers%20service%Providers/employa
bilitycasestudies.pdf)
VOCATIONAL CONTEXT:

Specification of Assessment
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Imagine yourself as the Manager of the care home dealing with Mark’s case. As the Manager
your first duties are to ensure that the home is responding to all current legislation and health and
safety laws to enable Mark to work in a safe environment. Part of your role in managing and
leading your workforce will be to set up targets that each department must achieve in respect to
Mark and his abilities.
From an earlier meeting with the employment officer from Orchardville Society you both
discussed what support Mark would need and how this would be implemented. As the Manager
of the Care home you have conducted an Assessment, of the home and have found that there
are quite a few things that have been left and not kept up to date. These need to be investigated
and implemented as soon as possible. You have also found that the staff have been working
there for many years and have a certain way of working and you with your new ideas and
systems they will see as a threat to the way that they work as new ideas mean changes to their
current working conditions. Show how the staff need to develop good interaction skills as well as
developing transferable skills and how they are so relevant in today’s working environment. In
helping Mark to achieve a good working balance he will also need to be able to understand the
relevance of good time keeping skills. Staff do not like to embrace the new changes and you
must find ways to engage the staff to accept the new ways of working to maintain equality and
diversity within the care home and to ensure that the home is working to the current legislation
and standards of Health and Social Care. You are the Manager and you need to be able to show
how you will produce the plans for staff to work collectively as a team. As part of this process you
need to develop the processes to work in harmony as a cohesive and interactive team working to
achieve the set targets and objectives of the organisation. You need to be able to be able to show
what methods you would use to motivate the staff and how you would deal with any issues
arising from the new methods and ideas that you want to implement.
Assignment title Assessment Method Criteria covered
(see LO table)
Final
submission
dates

Learning Outcome and Assessment Criteria
LONDON CHURCHILL COLLEGEPage 5April 2019HND/Health and Social Care
Task Two (LO2): Be able to
develop interpersonal and
transferable skills
Develop a Leaflet
(Use the Case Study)
2.2, 2.3
Note on Criteria Mapping: Unit 23 (3.2) mapped with Unit 13 (2.1)
Unit 23 (3.2): Analyse team dynamics Unit 13 (2.1): explain theories of how individuals interact
in groups in relation to the types of teams that work in
health and social care
Pass Merit Distinction
Task 2: Be able to develop interpersonal and transferable skills (LO 2)
2.2 Communicate in a variety
of styles and appropriate
manner at various levels
M2: Select / design and apply
appropriate methods /
techniques
D1: Use critical reflection to
evaluate own work and justify
valid conclusions
2.3 Identify effective time-
management strategies M3: Present and communicate
D2: Take responsibility for
managing and organising

MERIT AND DISTINCTION DESCRIPTORS
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appropriate findings Activities
D3: Demonstrate
convergent/lateral/creative
thinking
In addition to the Pass criteria, this assignment gives you the opportunity to submit evidence in order to
achieve the higher Grades of MERIT and DISTINCTION
M1: Identify and apply
strategies to find
appropriate
solutions
Effective judgments have
been made
To achieve M1 you must demonstrate
effective judgments that you have looked at
different types of factors and communication
in promoting the rights of users (Task 1 & 3)
M2: Select / design and
apply appropriate methods
/ techniques
A range of sources of
information has been used
To achieve M2 you must select appropriate
methods for participation and a range of
sources of information has been used. The
bibliography/reference must be presented in
an appropriate format (Task 1, 2, 3)

Recommended Resources
LONDON CHURCHILL COLLEGEPage 7April 2019HND/Health and Social Care
M3: Present and
communicate appropriate
findings
An appropriate structure
and approach have been
used in the presentation
and communication of your
findings
To achieve M3 you have presented the
findings of the research and communicated to
readers in an appropriate format/language
(Task 1, 2, 3)
D1: Use critical reflection
to evaluate own work and
justify valid conclusions
The validity of results has
been evaluated using
defined criteria
To achieve D1 you must critically evaluate
your findings and draw conclusions. You
must be critical of ideas put forward and offer
justification on how the conclusions have
been developed (Task 1, 2, 3)
D2: Take responsibility for
managing and organising
activities
Autonomy/independence
has been demonstrated
To achieve D2 you should take an effective
approach to independent research and study
and will have met the deadline to submit the
tasks and achieve the unit assessment
criteria (Task 1, 2, 3)
D3: Demonstrate
convergent/lateral/creative
thinking
Innovation and creative
thought have been applied
To achieve D3 you should evaluate the
presentation and put forward ideas for any
changes. This should include content,
presentation skills and research that have
been undertaken (Task 1, 2, 3)
Role Play & Leaflet Structure:
Kindly consult your unit lecturer for the templates &
check Expected Answer Guideline (EAG)
Report Structure:
● Cover
● Title Page
● Contents page.
● Main Body (Tasks)
● Conclusion, evaluation and
recommendation
● References
(following Harvard Reference Style)
 Appendices (if any)
Assignment Submission Guidelines:
▪ Preferred writing styles Arial, Verdana, and Times New Roman
▪ Line spacing 1.5, Font Size 12
▪ Consistency in heading scheme, bullets, and numbering
▪ Consistency in top, bottom and left, right margins
▪ Alphabetical Harvard Referencing/ bibliography
Essential Reading
 Belbin, R. M. Team Roles at Work (Second Edition, Butterworth Heinemann, 2010)
 Bolton, G. E. J. Reflective Practice, Writing and Development (Second Edition, Sage
Publications Ltd, 2005)

Assignment Submission Instructions
LONDON CHURCHILL COLLEGE
Page 8April 2019HND/Health and Social Care
Journals
 Community Care
 Nursing and Residential Care
 Nursing Standard
 Nursing Times
 British Journal of Community Care
 British Journal of Social Work
Websites
Websites that support the development of this unit include those of health and social care
associations and employers. The following may be particularly useful:
 www.communitycare.org.uk Website for Community Care
magazine
 www.scie.org.uk Social Care Institute for Excellence
 www.skillsforhealth.org.uk Sector Skills Council for Health
Learners are also asked to consult a wide range of commercial websites to support the
evidence they develop for this unit.
Web pages provide access to a further range of internet information sources. Learners
must use this resource with care, justifying the use of information gathered
To submit Assignment, please follow the instructions below -
1. Go to the following website: http://www.turnitinuk.com/
2. Start by clicking on the class name you would like to submit to after logging in to
Turnitin
3. You will see a two links, one for your Draft Submission and one for the Final Submission.
Click on the Submit button to the right of the assignment you wish to submit. Please
remember that you will only be able to submit to each folder once.

LONDON CHURCHILL COLLEGE
Page 9April 2019HND/Health and Social Care
4. Select single file upload from the Submit: pull down menu
5. Enter a title for the submission
6. Once the requirements for single file upload have been reviewed, students have a
choice to upload a file from:
 the computer
 Dropbox
 or Google Drive
Click one of the submission buttons and then select the file you would like to upload
7. Click Upload to upload the file
8. Review the preview panel. Click the Confirm button to upload the file to the assignment
If you still have any questions or need any help, please contact with your Personal Tutor.

Page 10April 2019HND/Health and Social Care
Academic Misconduct
Achievement of a merit or distinction grade
Achievement of a pass grade
LONDON CHURCHILL COLLEGE
Learners must submit their assignments via Turnitin. Turnitin is an originality checking and
plagiarism prevention service that is used by the College to assess assignments.
The College has a cap on the number of times that an assignment can be submitted through
Turnitin. Students will now only be able to obtain one similarity report prior to their final
submission.
Students wishing to generate a similarity report before their final submission should submit their
assignment in the Drafts Folder on Turnitin. Only one submission can be made to this folder and
no submissions to this folder will be assessed.
The Final assignment must be submitted in the Final Submission Folder or the Learner will be
considered absent for the submission, even if they have submitted in the Drafts Folder.
For the final submission, Learners must add the feedback front sheet to declare the authenticity
of their assignment.
A pass grade is achieved by meeting all the requirements defined in the assessment criteria for
each individual unit.
All the assessment criteria and merit grade descriptors need to be completed within a unit to
achieve a merit grade. All the assessment criteria merit and distinction grade descriptors must be
completed within a unit to achieve a distinction grade.
Academic Misconduct is an act of gaining an unfair academic advantage in relation to formal or
informal academic exercises. Examples of academic misconduct are- Cheating in an
examination; Impersonation; Fabrication; Collusion; Plagiarism; Submission of work produced by
someone else.
Assignment Submission Limit

Referencing Guide
Mitigating Circumstances
LONDON CHURCHILL COLLEGE
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The College consider all academic misconduct seriously. For reference, learners are
recommended to read the following documents and to consult with their Personal Tutors -
 LCC Harvard Referencing Guide (Located in VLE)
 Academic Discipline Policy (Located in VLE)
Mitigating circumstances can be defined as circumstances that are unexpected, significantly
disruptive and beyond the control of the student, which could not be reasonably predicted or
accommodated by the student and which affects student’s ability to meet assessment deadlines
or impairs the performance of the student in assessment.
If you wish to apply for mitigating circumstances, you can obtain the form from E-Learning, your
personal tutor or reception. The completed form must be accompanied by evidence such as a
medical certificate in the event of you being sick.
Please note that the lecturers do not have the authority to extend the coursework deadlines and
therefore do not ask them to award a coursework extension. For further information please
consider reading the following policy-
 Mitigating Circumstances Policy (Located in E-learning)
Harvard Referencing System
We expect students to use the alphabetical or name-date method known as the HARVARD
system. There are two parts in this system:
A. Citation within text or body of the report:
In this the author's surname and year of publication are cited in the text, e.g. (Bond, 2004).
Examples of citation within text or body of the report:
 Cormack (1994, p.32-33) states that................
 ............. This view has been supported in the work of Cormack (1994, p.32-33).

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 Jones (1946) and Smith (1948) have both shown……
 Corporate Author: 1st citation: Royal College of Nursing (RCN), 2007 2nd citation: RCN,
2007
B. Reference List:
A reference list (of these citations) is included at the end of the assignment, in alphabetical order
by author. The reference list also includes additional details such as the title and publisher.
A bibliography lists relevant items that you have used in the preparation of the assignment but not
cited in your text. A bibliography should also be in the Harvard style and the inclusion of such a
list shows that you have read widely beyond the items you have cited.
Examples of listings in reference list:
1. Books with one author:
Redman, P., 2006. Good essay writing: a social sciences guide. 3rd ed. London: Open University
in assoc. with Sage.
2. Books with two, three or four authors:
The required elements for a reference are: Authors, Initials, Year. Title of book. Edition. Place:
Publisher
Kirk, J. & Munday, R.J., 1988.Narrative analysis. 3rd ed. Bloomington: Indiana University Press.
Page 11 of 12 BTEC HND in Business/ Managing Human Resources/May 2013
3. Books with more than four authors:
For books where there are more than four authors, use the first author only with surname and
initials followed by ―et al□. The required elements for a reference are:
Author, Initials. Year. Title of book. Edition. (Only include this if not the first edition) Place:
Publisher
Grace, B. et al., 1988. A history of the world. Princeton, NJ: Princeton University Press.
4. E-books
For e-books the required elements for a reference are:
Author, Year, title of book. [type of medium] Place of publication: Publisher
Fishman, R., 2005.The rise and fall of suburbia. [E-book]. Chester: Castle Press.
If available at website: Fishman, R., 2005. The rise and fall of suburbia. [E-book]. Chester:
Castle Press.

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Available at: libweb.anglia.ac.uk / E-books [accessed 5 June 2005].
5. Journal articles
Author, Initials. Year. Title of article. Full Title of Journal, Volume number (Issue/Part number),
Page numbers.
Perry, C., 2001. What health care assistants know about clean hands? Nursing Times, 97(22), p.63-
64.
6. Newspaper articles
Author, Initials. Year. Title of article. Full Title of Newspaper Day and month before page numbers
of article.
Slapper, G., 2005. Corporate manslaughter: new issues for lawyers. The Times, 3 Sep. p.4-5.
7. Journal articles from an electronic source
Boughton, J.M., 2002. The Bretton Woods proposal: an in-depth look. Political Science Quarterly,
[online]. 42 (6), Available at: http://www.pol.upenn/articles (Blackwell Science Synergy) [accessed
12 June 2005].
8. Internet
National electronic Library for Health. 2003. Can walking make you slimmer and healthier?
(Hitting the headlines article) [Online]. (Updated 16 Jan 2005) Available at:
http://www.nhs.uk.hth.walking [accessed 10 April 2005].
The title of a web page is normally the main heading on the page.
9. E-version of annual reports
National Health Service (NHS) 2018. Annual report 2017-2018. [Online]. Available at:
https://www.england.nhs.uk/wp-content/uploads/2018/07/Annual-Report-Full-201718.pdf
[accessed 9 Aug 2018].