Employability Skills in Healthcare: A Performance-Based Analysis

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EMPLOYABILITY SKILLS
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Table of Contents
Introduction......................................................................................................................................3
1. Developing a set of performance objectives and responsibilities at work [P1.1, M1] [LO1].....3
2. Evaluating the effectiveness against defined objectives of performance [P1.2, D1] [LO1].......4
3. Using the weaknesses that are identified in performance, make proper recommendations for
improving [P1.3] [LO1]...................................................................................................................7
4. Reviewing the way motivational techniques can be used for improving performance quality
[P1.4] [LO1]....................................................................................................................................8
5. Identifying effective strategies of time management that are used for aiding the performance
[P2.3] [LO2]....................................................................................................................................9
6. Explaining people’s role in the team and the way people can work together for achieving goals
[P3.1] [LO3]..................................................................................................................................10
7. Analyzing team dynamics at the social & healthcare workplace [P3.2, M2] [LO3].................11
8. Alternate ways for completing the task for achieving goals in the sector of health care [P3.3]
[LO3].............................................................................................................................................12
9. Developing solutions to resolve problem that are work-based [P2.1] [LO2]............................14
10. Developing an appropriate strategy for solving the problems related to work [P4.2] [LO4]..14
11. Communication style and appropriate ways for solving problems [P2.2, M3] [LO2]............14
12. Appropriate methods and tools for developing proper solutions for work-based problems in
the sector of health and care [P4.1, D3] [LO4]..............................................................................14
13. Evaluating the potential impact on business implementing chosen strategy in the settings of
health and care [P4.3, D2] [LO4]..................................................................................................14
Conclusion.....................................................................................................................................16
Reference List................................................................................................................................17
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Introduction
Employability skills are important to be developed in an individual as it helps one to easily get
employment. The labour market is highly competitive, and employers simply look for candidates
who have employability skills for undertaking a variety of work in various environment. In the
current context, different employability skills are highlighted, besides emphasizing professional
and personnel management. The present study also sheds light on different work-based problems
along with different solutions for meeting organizational goals.
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1. Developing a set of performance objectives and responsibilities at work [P1.1, M1] [LO1]
Name: Xyy
Role: Team leader of Healthcare professional
Social and Health care organization: Bupa Healthcare
Employees have the responsibility of completing the tasks that are provided to them in an
effective and efficient manner. Based on the viewpoint of Grant (2016), the performance of the
employees is measured by the organization based on different parameters; such as speed,
accuracy. In the personal case, I am working in Bupa Healthcare as a healthcare professional
(team leader). My performance and responsibility as a healthcare professional are gradually
developing by simply involving in different practices; for example:
Problem Solving: I have developed my problem-solving skill in Bupa Healthcare for reducing
the risk in any critical situation. Campbell and Wiernik (2015) mentioned that problem-solving
skill is essential in the workplace as it enables an individual to reduce critical situation in the
organization. Collaborative efforts of every team members in solving work problems helped me
to enhance my problem-solving skills.
Teamwork: In Bupa healthcare, I have developed my ability to adjust with other team members
and work collaboratively in a team. According to Jones et al. (2016), team performances help in
gaining much better result than individual performance within an organization. My teamwork
practice is developed based on some properties; like equal involvement of every team members
in taking decisions, regarding the safety of the patient. Furthermore, I even noticed that
supportive mentality of my team members has made them enjoy in the team and give their best
performance.
Communication: Healthy communication is essential in health and social settings as it helps in
increasing understanding among the employees. Morrison et al. (2019) commented that good
communication among the employees of the organization helps in enhancing the performance of
the team, besides reducing work risk. My communication level has developed in Bupa healthcare
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while working with my team members. It is also helping to easily develop a therapeutic
relationship with my patients.
Leadership: The quality of leadership is beneficial for improving the bonding of the team for
fulfilling the objective of the organization. Latino et al. (2016) mentioned that leadership skill
stands as the important employability skill that makes the leaders bring unity within the time,
besides developing creativity. In my own context, my leadership skill is developed, which aids
me to meet the goals of Bupa Healthcare.
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2. Evaluating the effectiveness against defined objectives of performance [P1.2, D1] [LO1]
My responsibility as the team leader in Bupa Healthcare is to check whether my team is able to
meet the organizational objectives or not. Different procedures that I implemented for making
my team effective towards objectives of the organization include:
Figure 1: Different procedures for making effective team
(Source: self-developed)
Increasing responsibility of team members
Increasing the responsibility of the employees makes them highly responsible for the goals or
objectives of the organization. As opined by Kearney (2018), increasing responsibility within the
team helps in improving the efficiency of the team, thereby promoting success in the workplace.
As a team leader, I divided the responsibilities within my team members, which helped me to
handle every small part of the job. It also helped my team members to fulfil their job
responsibility easily, besides increasing their efficiency.
Policies and Terms
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Increasing responsibility of team members
Policies and Terms
Developing knowledge

The policies, as well as terms of Bupa Healthcare, emphasize employment and health of all the
employee's working in the mentioned settings. Greene (2018) noted that policies and terms of
organization help in maintaining a healthy workplace environment, besides avoiding conflicts. In
Bupa Healthcare, I made my team members focus on the terms and policies of the company,
which helped them to become highly motivated and give their best performance.
Developing knowledge
Knowledge development is important for improving the performances of the individual in any
sector. Patanakul et al. (2016) opined that proper training and development session help in
developing knowledge of an individual. I have arranged a training program in Bupa Healthcare
for developing the knowledge of my team members; regarding patient's health, safety and their
rights. I found that knowledge development helped them to develop their performances, making
them satisfied and happy with their job roles.
The above-mentioned procedure had helped me to analyse the external and internal effect in
Bupa Healthcare. It includes:
Internal Effects
Strength The strategy of developing knowledge helped in improving team members
efficiency and even made them hard working for achieving organizational
goals. Furthermore, policies and terms are presently helping in motivating
employees, which have a positive impact on their work performances.
Weakness Division of responsibility stood as a burden for some of my team members
and they felt trouble in maintaining their full efficiency in work. Moreover,
my team members also face trouble in attending training session after their
long duty hours. The shortage of proper budget for providing required
resources in training session has made training process ineffective.
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External Effects
Opportunitie
s
Knowledge development procedure increases employee's performances in
Bupa Healthcare. I found that knowledge development is helping in
developing the quality of the workforce, which is thereby motivating them to
improve their performances. Knowledge development is serving as the
motivational factors for making employees easily take challenges, adjust in
changed place or management style. Therefore, my implementation strategy
can aid Bupa Healthcare to improve its productivity, thereby gaining a
competitive advantage.
Threats The time-frame and limited budget stand as the threat of gaining a successful
outcome. Bupa Healthcare has to wait more 6-7 months for winning
advantage over its competitors. Market competition is also standing as threat
for present organisation to improve its productivity level.
Table 1: Internal and External effects of different procedures
(Source: Self-developed)
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3. Using the weaknesses that are identified in performance, make proper recommendations
for improving [P1.3] [LO1]
Weaknesses along with recommendations
 Employees’ poor work performance can be resolved by bringing flexibility in
workplace
Flexibility needs to be provided to my team members as it can help in motivating them to feel
comfortable in the workplace. Flexible time of working can make employees give their best
performance. In my case, I can improve the poor performance of employees by making a flexible
workplace.
 Meeting the needs of the team members can help in properly motivating them
towards organizational goals
The importance needs to be provided to the needs of employees as it helps in making them work
harder, thereby promoting organizational goals. I need to help the manager of Bupa Healthcare to
aware of the requirements of team members; such as improving compensation packages,
improving salaries or other perks.
 Proper allocation of budget can help in overcoming hindrances that arise in
conducting effective training session
The weakness that I faced while providing training session is the shortage of budget for
allocating proper resources. Proper technology is required for improving the technical skills of
employees so that they can easily handle any critical condition.
4. Reviewing the way motivational techniques can be used for improving performance
quality [P1.4] [LO1]
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Figure 2: Motivational Technique
(Source: Dizaji et al. 2018)
Theory of Maslow’s Hierarchical Needs
In order to motivate the needs of the employees, the leaders need to focus on meeting their needs
in the organization. Dizaji et al. (2018) stated that theory of Maslow Hierarchical Needs is aimed
towards meeting every possible requirement of individual in an organisation. I would use the
Maslow Hierarchical theory for meeting health, safety, remuneration, job security needs of the
employees. The process of Recognition, Rewards, and Incentives can aid employees to become
motivated towards Bupa Healthcare.
Employee participation
The participation of employees in taking any decision helps in making employees feel valued.
Bryson (2018) noted that employee participation stands as the motivational techniques that can
be applied for motivating staffs. In Bupa Healthcare, I would make use of employee participation
technique for making the employees participate in the decision-making process of the company.
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Theory of
Maslow’s
Hierarchical Needs Employee
participation

The valuable feeling in the workplace can help in motivating them, which hereby have a positive
impact on their performances.
5. Identifying effective strategies of time management that are used for aiding the
performance [P2.3] [LO2]
Having dynamic list of tasks
I have focused on capturing activities and tasks on the list and updating it regularly for managing
time properly. It helped me to get the quick overview of all the tasks that are already completed
or that needs to be done.
Focusing on the highly-valued activities
I even focused on highly valued activities as it helped me to give my full attention to activities
that are important for the benefit of the team or patient. It further helped me to assess the needs
of my patient and team members, besides making me deal smartly with any problematic
situation; such as conflict in team.
Limiting multitasking and reviewing regularly
I limited the multi-tasking responsibilities of my team member and divided the responsibilities
based on their capacity. Furthermore, reviewing task strategy is aiding me to properly monitor
the activities of team member, thereby improving organisational performances.
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