Pearson BTEC Level 5 HND Employability Skills Report

This report analyzes employability skills within the hospitality sector, specifically focusing on the context of Hilton Hotel. The report delves into the roles colleagues play in a team to achieve organizational goals, emphasizing the importance of a skilled and efficient workforce. It addresses communication gaps stemming from diverse employee backgrounds and highlights the impact of employee perception on work outcomes. The analysis includes strategies to improve team dynamics, such as redesigning organizational structures and fostering effective communication, aiming to boost profitability, staff retention, and overall company reputation. The report underscores the significance of leadership and communication in achieving team goals, with references to relevant academic sources.

EMPLOYABILITY SKILLS
IN
HOSPITALITY

Roles colleagues play in a team to
achieve goals
In hospitality sector, success of organization depend on skilled
and efficient workforce. Hilton having a brand image whole
over the globe, which is been developed with the help of
potential employees. I along with one more assistant, looks
for all the things which organization lacks of. We together
make job description and job specification statement in order
to recruit talented employees. For selecting an employee
who possess all necessary skills, I act as a decision maker
who select the employee in order to improve organization
performance as well as productivity. Further, I allot different
work to different department so that Hilton goals are clearly
and timely achieved.

Cotd...
Further, communication gap exist within mentioned company
as employees comes from different background and they
have their own native language. Further, perception of
employees make all the difference as they have been asked
to do something and they have done something of their own
choice. Further, this generally arises conflicts between
superiors and subordinates. I along with my colleague
focusing on the same situation to derive best of the result for
hospitality. Further, in need to overcome this I majorly
consider employees to give relevant suggestion for the same.
By doing this employee's motivation gets high and they feel
like their approach are also considered for the betterment of
cited company.

Analysing team dynamics
Team dynamics are psychological force which impacts
and influences the direction of team behavior and
performance within Hilton Hotel. Team dynamics
constitutes different employees who belong from
various traits and backgrounds. Organizational
structure of a team can also be redesigned which will
help Hilton hotel in building better team dynamics.
As a HR manager of cited company, I will make a
team of qualified individual who will help me in
getting suitable candidate for required position. In
order to fulfill this, job specification and description
statement have to be prepared.

Cotd...
Further, I will act as a motivator in order to guide teams
to work with best for their efficiency and capability to
achieve their individuals and corporate goals. These
team dynamics plays a crucial role within hospitality
and they can really have a big impact on :
Profitability of hospitality
Staff retention rates
Individual and team performances
Reputation of company

Recommendations to complete task and
achieve team goals
Cited hospitality can achieve their team goals and
objectives when employees in a team have a strong
and proper coordination with their team members and
also with their team leaders. Proper commitment for
each decision is developed when all the team
members get satisfied on a particular objective of
Hilton. Further, if the whole team shares success of a
particular project or task then it will be clearly visible
that Hilton team has become more responsible,
reliable and accountable for each and every situations.

Cotd...
Moreover, effective leadership and communication
strategies will assist me in developing an impelling
team as with them I will be able to achieve goals and
objectives of Hilton. With effective communication
strategies, I have allotted different task and
responsibilities for all the members of team. With
this, particular individual will have his own work and
he will be responsible for the same. Along with it,
clients will be receiving best of the possible services
from talented staff of aforesaid hospitality.

References
McGurk, P., 2010. Outcomes of management and leadership
development. Journal of Management Development. 29(5). pp.457–
470.
Spence, S. and Hyams-Ssekasi, D., 2014. Developing business students'
employability skills though working in partnership with a local business
to deliver an undergraduate mentoring programme. Higher Education,
Skills and Work Based Learning.
Hacklin, F. and Wallnöfer, M., 2012. The business model in the practice
of strategic decision making: insights from a case study. Management
Decision. 50(2). pp. 166-188.
Bojeun, M. C., 2013. Program Management Leadership: Creating
Successful Team Dynamics. CRC Press.
Tymon, A., 2013. The student perspective on employability. Studies in
higher education. 38(6). pp. 841-856.

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