Report on Employability Skills for HR Management in Business

This report delves into the crucial aspects of employability skills within an organizational context, specifically targeting the role of an HR manager. It examines the importance of defining and achieving performance objectives, emphasizing the role of employment legislation and training programs. The report discusses strategies for improving employee performance through motivational techniques, such as rewards and goal setting. It also explores problem-solving approaches, highlighting the significance of communication, both verbal and non-verbal, and responsiveness in the workplace. Furthermore, the report analyzes communication at various levels, including verbal and non-verbal methods, and discusses the importance of team dynamics and alternative approaches to task completion. The report concludes by emphasizing the application of tools and methods for problem-solving and the potential impact of implemented strategies on business outcomes, using Mark and Spencer as a case study to illustrate these concepts.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Own responsibilities and performance objectives................................................................3
1.2 Effectiveness against defined objectives...............................................................................4
1.3 Recommendations and improvement....................................................................................5
1.4 Motivational techniques can help to improve quality of performance.................................5
TASK 2............................................................................................................................................6
2.1 Solution to work based problems..........................................................................................6
2.2 Communication at various level...........................................................................................7
2.3 Effective time management strategy.....................................................................................8
3.1 Role play in a team and how they can work together to achieve shared goals.....................9
3.2 Analysis team dynamics........................................................................................................9
3.3 Alternative ways to complete task and achieve team goals................................................10
TASK 4..........................................................................................................................................10
4.1 Tools and methods for developing solution to problem.....................................................10
4.2 Appropriate strategy for resolving a particular problem.....................................................11
4.3 Potential impact on the business of implementing the strategy..........................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
Employability skills are effective process to achieve organizational goals and objectives.
The potential skills can able to grow the organizational development that is ensure the ability
employee to get effective goals and objectives. Employability skills can determine the efficiency
of the business to evaluate the problems regarding the work of the employees. It is based on the
ability and effective knowledge of the individual person to work effectively. In organization the
employees have effective skills to their successful job it can help to make appropriate strategy to
evaluate the business in effective manner (Rao, 2014). This report us based on the employability
skills which can define the different roles and responsibility of the employee as well as HR
manager which are performing the task of the organization to achieve goals and objectives in
appropriate manner to develop the growth of the enterprise as well as organization. This report
based on the Mark and Spencer which are describe the duties and responsibility of the HR
manager. It can help to resolve every hurdle in organization and between employees ans well as
manger . The main objective of the HR manager to develop the employees skills and ability to
attain the goals to enhance the performance of the company. In the below mentioned report had
been discuss about the all responsibility of the worker as well as manager.
TASK 1
1.1 Own responsibilities and performance objectives
As a HR manager I have to ensure to develop the personal appraisal of the employee in
organization. The performance of the employees can be effective for the organization program as
well work they have to identify their interest to done work effectively that can help to achieve
organizational goals and objective to develop the performance of the business to improve the
performance of the business entity (Rao, 2010). Employment legislation is a low full process
which can show the relationship between employer and employees. The important factor of the
em,employee legislation to improve the relation as well as rights of the employer in the
organization. In organization my responsibility to make sure the maintain performance of the
employee and give better an effective training program to enhance the knowledge regarding the
job. Employability skills have to effective to solve the problem regarding the job profile and
management process. In organization I have to make the effective process to influence the
worker to work in appropriate manner and disciplined manner to achieve the organizational

objectives and goals. The effective process of the organization can help to making effective
decision regarding the organizational process which is done by the employees. The main
objective of the company is enhance the profit and goodwill and fulfil customers needs and
wants to get appropriate goals in organization. In origination the motivational factor should be
included motivational of their employee to define efficiency regarding the works and task which
can help to establishment appropriate goals and objective to improve organizational performance
as well as goodwill in the market to attract the customers to increase the selling process.
Employability skills is more important in the process of attracting their customer in the company
buy the product and increase the profitability.
1.2 Effectiveness against defined objectives
In the organization to achieve the appropriate objective in a better process with the help
to roles and responsibility of the organization as well as manager of the company. The main
objective of the organization to attain objective and goals to develop the performance of the
enterprise. As a HR manager I have to provide tanning and motivation process to the employee
so that they can done their work effectively (Poon, 2012). In organization the important object is
enhance the performance as well as goodwill of the enterprise to evaluate the success and attract
the customers in the business. Effective goals and objective can help to develop the company
performance and employees work efficiency. effectiveness of the objectives can change the
process of the business to achieve the appropriate target. The goodwill of the organization is
more important to get success in the market so that the objective can be achieve easily. Profit
maximization have to improve the quality of the product as well as service which are provide to
the customers to full fill their needs and wants effectively. Better decision making process have
to able to improving the quality of the product in organization as well as marketplace. I have t
required to better and good knowledge of the employment law can help to maintain employee
relation that can improve performance appraisal to reach the target of the organization. It can
enhance the employee performance in organization to attained the objectives and improve
quality of the work which is done by the workers. Effectiveness of the objectives can determine
the efficiency of the organization process to develop customers needs and wants regarding the
particular process so that the business as well as organization get customers satisfaction
regarding the product to improve the image and quality of the goods and service in the market as
well as business enterprise.

1.3 Recommendations and improvement
In the organisation according to my own experience I have to involve effective skills and
knowledge which can improve the performance of the employee to get appropriate result in
business enterprise. I have to involve some techniques to improve the employees performance of
the worker as well as employee to develop their skills and activity regarding the job and work to
attain effective goals and objectives. Good communication skills of the employee can help to
determine the effective objective in the organization which is improve the employees
performance regarding the job (Panagiotakopoulos, 2012). Organization have to established the
target which is evaluate by the employees to get sustain result with the help to effective training
and development process that is provide to the employees to done their work effectively.
Organization should be involve some motivational classes and event to motivate their employees
in time to time that can help to get effective goals and objective that can help to improve the
performance of the business entity.
1.4 Motivational techniques can help to improve quality of performance
In the organization there are some effective techniques help to improving the
performance of the employees as well as it can show the effective product quality to enhance the
productivity and profitability of the organization:
Reward and incentives- reward and incentive process in most important factor to motivate their
employees in effective manner to achieve the target of the company. The organization can be
increase motivation with the help to incentive and reward system to evaluate the employees work
effectively so that they can achieve predetermine target and enhance the performance in positive
way. Incentive can be included the cash price, gift voucher and reward system to improve the
work of the employees. The motivation process in important in every organization which can
help to to motivate employees as well as worker to done their work effectively and enhance the
efficiency in the business entity (Padmini, 2012).
Set goals- set effective and professional goals in organization is also motivate the employee to
attain the objectives. Effective goals can help to motivate to the worker of the company to
increase their working quality to get more success in the market and business process.
Recognize achievements- in the organization the motivation factor is important to improve the
performance of the employee and also motivate regarding the work. Recognized achievement is
define the award system to motive their employee in effective manner with the help to declare

the employee of the month so that the employees have to motivate regarding the work an
performance it can help to achieve the appropriate goals to improve organization performance
(Nilsson, 2010).
TASK 2
2.1 Solution to work based problems
In the organization the important process of problem solving which can hep to identify
the various problem regarding the employees and organization. The problem solving is more
important to every business entity regarding the performance, working process and production
process which is evaluate the demand of the materials. The effective process of problem solving
activity identify the positive environment of the work as well as workplace. There are some
elements to solve the problem in appropriate manner:
Verbal and non verbal communication- it is a most important process to solve the problem. It is a
process to increase the awareness of the organization system which can help to maintain the
positive relation with the manager ans employee to improve their performance and increase the
quality of the services which is provide to the customers to fulfil their needs and wants.
Communication is a essential part of the every organization to convey the effective and
important information to one person to another so that it can show the process to how to behave
with other employees and customers.
Body structure- body structure is a important part of the solving the problem. The human body
language have to be effective to express the the information to resolve their problem which can
create hurdle in attaining the target of the company. Employees have to do their work in effective
manner in a work place to evaluate the target of the business and also attract the customers to use
the service in effective way (Lerman, 2013).
Responsiveness of work- responsiveness of work is also effective process to solve the problem
in work place that can help to increase the productivity and profitability in company. In
organization problems are affect on the work process. In work place responsiveness of the work
is very effective to solve the problem regarding the work of the employee and get effectiveness
in the business.
Feedback- in organization the feedback in more important to define the problem as well as
solving the problem. Feedback is a process to resolve the whole problem of the organization as

well as employees work process. Feedback is a process to define the solution of the problem in
effective manner to improve the performance of the company as well as employees.
2.2 Communication at various level
Communication is a very important of the organization as well as business entity. It is a
effective factor to get success in the organization. The employees skills and knowledge is related
to the communication level to improve the performance of the company (Jarvis, Dickerson and
Stockwell, 2013). In the organization the most define the effective process of job practice which
can help to improve the quality of the product as well as performance of the organization. It
communication process there are four issue of the job practices which are to read, to write, to
speak and to listen. In the organization there are some various level of communication:
Verbal communication- verbal communication is oral communication which is convey the
information in verbally to one person to another. It is a effective communication to convey the
information by the spoken which is effective process to get specific information without any
confusing.
Non verbal communication- non verbal communication through the written process which is
used by the top level of management to define the effective policy of the business to attain the
objectives.
Intra personal communication- it is a process to communicate with himself. In organization
every person evaluate the plan for the personal lives. It is a communication with mind of
individuals that can help to improving their performance in appropriate manner.
Public communication- Mark and Spencer is communicate with other people as well as
customers regarding the new product of the company and also evaluate the effective service
which is provided ton the customers (Gravells, 2010).
Interpersonal communication- it can be define the how person can communicate with other
person it known as interpersonal communication.
In Mark and Spencer the communication process is effectively used to develop the plan
to achieve the objectives of the company. The communication process is used in every level of
management to convey the message and information regarding the organization. It can hep to get
effective information without any confusing. The verbal communication show the formal as
compare to non verbal communication. In another hand the intra personal and interpersonal
communication is related to the public which is effective part of the business to provide specific

information in markets well as customers mind to attract in company to product and use
according to their wants (Durrani and Tariq, 2012).
2.3 Effective time management strategy
Time managements a important factor to the Mark and Spencer. This report is based on
the employability skills which is involve the tome management to develop the terget of the
company and evaluate the planing process with the help to time management which can help to
achieve the appropriate target in specific time limit. Effective time management process can help
to identify the specific process to improve the quality of the products as well as performance of
the business. Time is essential part of the every person as well as every organization to get
effective process to evaluate the plan in organization effectively so that they can achieve their
target in short time period. There are some time management strategy to imporove the work
performance in the business:
Prioritisation of task- Mark and Spencer can have to manage the time if effective manner to
achieve the appropriate target of the company to improve their performance in positive manner.
Prioritisation of tasks major and important step to manage the time of a enterprise. The manager
have to divide the task in employees to get the effective as well as appropriate objectives of the
organization to improve the productivity (Crossman and Clarke, 2010).
Effective planning tool- effective planning tools can be help tin time management of the wiork
as well as employees to define the effective process to develop the quality of the performance of
the business enterprise. The tools of the planning is determine the task in time to time process
which is help to achieve the target of the company in set of time period. Effective planing tools
is very important of the enterprise to get better result.
Manage external time wasters- external time wasters of the enterprise take lot of time to
complete the work so that the manager have to manage the time of the business to evaluate the
business activity in effective manner which can help to reach the target of the company.
Avoid multi tasking- in the organization the manager have to avoid the multi tasking because if it
can take more time of the business. In one time the single task will be evaluate in the business to
get appropriate result and enhance the effective performance (Buarki, Hepworth and Murray,
2011).

3.1 Role play in a team and how they can work together to achieve shared goals
In a team of the Mark and Spencer they have to great role play and work together which
can help to achieve the appropriate goals and objectives:
Job requirements- in the organization the first and important level is job requirement. It is deliver
in the employee which is unemployed to get effective performance regarding the work and get
better result in encourage the employees to done work effectively. It is based on the education of
the candidates as well as employees.
Resource allocation- it is a effective plan to use the resources in appropriate manner. It can
manage tangible assets in organization to determine the optimum use of the resources in
effective way to increase the profitability in business entity (Boden and Nedeva, 2010).
Group communication- Group communication is a essential part of the organization to achieve
the goals and objective in systematic manner. In this level the top level management have to
evaluate the task in less time of period. It is a process to interaction with the groups of member
that can help to take effective decision making process.
Fulfil job requirements- job requirement can be fulfil by the human resources it can based on the
level of education. It is a systematic program to evaluate the job of the employee to done the
work effectively to get appropriate result to develop the performance of the Mark and Spencer.
Training and job performance- in the team work the important factor is training and job
performance. In the organization the training process is important process to evaluate the work
by the employees to get appropriate result and target.
3.2 Analysis team dynamics
Team dynamic is a important and effective part of the Mark and Spencer it can define the
impact on the profitability of the organization. It can be affect on the performance of the team in
the working process. Team dynamics is positive and negative for the organization. It can be
define the relationship between group members. Team dynamics can be effect on the
performance of the organization it can define the performance of the business and is is a process
to show the staff retention rates (Avramenko, 2012). Team dynamics involve the leadership of
the business to coordinate the team member in effective manner which is work from the
organization to get the appropriate result and enhance the productivity of the organization.
Basically it is a process to influence the personal behaviour of the member of the team. It is a
coordination between employee and organization to improve the quality of the better

performance so that they can established the mission and objective of the company to define the
image and goodwill of the Mark ans Spencer (Essential Employability Skills. 2017). Effective
team dynamics can help to achieving the goals and objectives of the business enterprise to
evaluate the positive impact on the organization which show the flexibility and also motivate
their employees regarding the work. In a group dynamics have to involve the better
understanding regarding the company target and objective to get the effective result.
3.3 Alternative ways to complete task and achieve team goals
Effective objectives is a process of achieving the goals of the team as well as group.
There are some alternatives way to complete task and achieving the effective goals:
Establish guidelines and goals- the important as well as essential factor is established the
guidelines and goals to complete the work in better process that can help to set the mission and
vision of the organization which is help in achieving the team goals with proper coordination.
Clear roles- the roles of the manager should be clear in organization because the manager can
develop the plan effectively without any concision. It can help to comp0lete the task in
appropriate manner to define the better work and achieve the team goals of the organization.
Prepare employee for success- the organizational task is assigned to the employee after the
evaluate the strength and weakness of the employee so that they can effectively done own work
and get effective result.
Giving regular feedback to improve the performance- In the team management the regular
feedback can help to improve the work of the employee so that they can done their work
effectively to achieve the target of the company and also complete the task which is divide to the
employee.
TASK 4
4.1 Tools and methods for developing solution to problem
The problem is a harmful in the organization it is related to the person, situation and
needs of the attention (Employability Skills. 2017). The effective solution of the problem define
the causes, possible solution and implementation of the strategy to resolve the problem in the
organization to achieve the effective objectives and goals in a less time of period. The important
factor to resolve the problem of team management that is bug problem in every organization. It

is a set of the effective solution to define the cause of the hurdle. There are some elements to
developing the solution to problem:
Survey- the survey of the problem in more important for the resolve the team management in the
Mark and Spencer. The survey process have to determine the structure of the organizational
hurdle which is team management that is impact on the whole organizational process so that they
have to include the survey process to resolve the team management problem.
Complaints- in the organization to determine the innovative and better idea to solve the team
management problem in effective manner it can involve summary of the whole process to show
the problem (Sewell and Dacre, 2010). It can be established the appropriate solution to resolve
the problem in Mark and Spencer. Team management is a big issue of the organization to
coordinate with each and every people to attain the tasty in effective manner so that the
complaints can help to define the effective process to resolve the problem.
4.2 Appropriate strategy for resolving a particular problem
In the Mark and Spencer have to involved the appropriate strategy for resolving a
particular problem that can help to achieving the objective of the organization:
Identify the problem- the first step of the problem solving is define the team management
problem which is a big hurdle in Mark and Spencer. The main purpose of the identify the
problem to evaluate the appropriate solution to resolve it (Trought, 2012).
Determine the main cause- after the identify the problem they have to define the main cause of
the problem in business entity.
Identify alternatives- after the identify the determine the main cause next step of the problem
solving is identify the alternatives of the team management problem to evaluate the effective
solution regarding it and established the main target of the organization.
Select the best possible alternatives- in the problem of team management it can select the best
possible alternatives solution of the problem to resolve it in effective manner.
Implementation- the last step of the solving the problem is implementation that can show the
effective solution of the team management problem which can help to achieving the objective of
the Mark and Spencer.
4.3 Potential impact on the business of implementing the strategy
By implementing the appropriate strategy or policies they are become successful in
resolving the problems which are generating in the firm that is team management. The

employees of Mark and Spencer have to provide the better and qualitative services to their
consumers which will help them in generating more revenue (Verran, 2010). The manager of the
firm have to put more efforts so that they can manage all the work and complete the task in a
deadline. If the employees of M&S facing any problem in the company then the manager of the
company having a duty and responsibility that they have to resolve the problems which they are
facing by using the appropriate tools and techniques. They can conduct the training to them
which helps in providing the proper guidance this will help the employees in delivering the
better products and services to their consumers which increase the sales as well as assist in
generating more revenue. By resolving the problems and issues they can attain the appropriate
results and outcomes so that they can earn more revenue. This will help in attaining the success
in the market when they are facing the high competition among their rivalries (Wang, 2012.).
CONCLUSION
From the above mention report is based n the Mark and Spencer which is conclude the
efficiency and effectiveness of the business entity which is define the roles and responsibility of
the manager of the organization. It can be evolute the motivation factor to motivate their
employees in effective manner to achieve the target of the Mark and Spencer. It can define the
different types of communication level to increase the profitability and performance of the
enterprise. Employability skills have to determine the useful and appropriate result to develop
the effective strategy to motivate their employees to done work effectively and it can enhance the
productivity of the product so that they can attract the customers t use their service in appropriate
manner. It can define the decision ,taking process which is taken by the manger to increase
efficiency in the business.