Employability Skills Report: Evaluating Performance and Strategies

This report, prepared for High Society Events Inc., examines various aspects of employability skills essential for the hospitality industry. The report begins by outlining responsibilities and performance objectives, evaluating individual effectiveness against set goals, and suggesting improvements. It then explores motivational techniques for enhancing quality performance. Furthermore, the report delves into work-based problem-solving, time management strategies, and team dynamics, including alternative approaches to task completion and achieving team goals. The document concludes with a skills portfolio, identifying current skills, areas needing improvement, and plans for skill enhancement, providing a comprehensive overview of the skills required to succeed in the field.

EMPLOYABILITY SKILLS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Set of responsibilities and performance objectives..........................................................1
1.2 Evaluating own effectiveness against defined goals........................................................2
1.3 Recommendations for improvement................................................................................2
1.4 Ways in which motivational techniques can be used to improve quality performance.. .3
TASK 2............................................................................................................................................4
2.1 Covered in PPT.................................................................................................................4
2.2 Covered in PPT.................................................................................................................4
2.3 Time management strategies............................................................................................4
TASK 3............................................................................................................................................4
3.1 Covered in PPT.................................................................................................................4
3.2 Team dynamics.................................................................................................................4
3.3 Alternative ways to complete tasks and achieve team goals............................................5
TASK 4............................................................................................................................................5
4.1 Covered in PPT.................................................................................................................5
4.2 Covered in PPT.................................................................................................................5
4.3 Covered in PPT.................................................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
High society events Inc is operating in a hospitality industry and by considering this firm
report on employability skills is prepared. In first part of the report, set of responsibilities and
performance objectives are presented in systematic manner. After that own effectiveness is
compared with predetermined goals. Further, recommendation is also made that will help in
improving performance. In second part of the report, solutions to work based problems are
discussed in detail. Along with this, time management strategies are also discussed in detail in
this report. Further, team dynamics is also discussed and its impact on an organization is also
discussed in detail. Apart from this, information about tools are also presented that can be used in
order to solve business problems. At the end of the report, strategy to solve a problem is
presented and its impact on an organization is also discussed in detail.
TASK 1
1.1 Set of responsibilities and performance objectives
High society events Inc is been contacted for conducting high quality dinner and
entertainment event. Thus, it is going to conduct high quality event in which dinner will be
organized for its clients on occasion of distribution of awards through “Top companies’ award
ceremony”. In order to perform such kind of ceremony in legitimate manner for celebrities
operating in the hospitality industry it is necessary to fix and communicate responsibility of each
and every team member. The main thing on which High society events Inc will focus is that
before organizing an event it will prepare a plan. In this plan the way in which event will be
organized is determined. Along with this resources required for conducting training program will
also be determined by the top management. In order to conduct a program in proper manner
training will be given to the employees. This will improve their efficiency level. For conducting
program in systematic way and make feel clients comfort a checklist will be distributed by High
society events Inc in which responsibilities of each and every team member will be clearly
defined. In order to ensure that event will be implemented effectively checklists will be given to
the employees in whom they will answer activities they have performed in time specific manner
(Boselie, Dietz and Boon, 2005). This will assure that team member is working in right
direction. If in checklist something wrong is done then management will be in position to take an
action in order to bring efforts on right direction. These checklists will be given time to time to
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the employees and immediately they will be checked in order to monitor performance of the
employees time to time. In order to organize an event successfully a team will be formed and for
this goal setting approach will be followed. Under this approach there will be single goal for a
team and all team members will make an effort to achieve that objective. For each group set of
responsibilities will be determined and manager will be made responsible for mistakes that team
members will made in performance of the task. These responsibilities will be performed in
sequence and timing of performance of these tasks will be predefined. In this way team manager
will ensure that that everything is performed in a proper manner. Along with this, for future
events it will be ensure that all team members are performing their task in proper manner. Hence,
clients’ satisfaction level with High society events Inc will be increased.
Set of responsibilities
Manager - To coordinate activities of team members.
Servers –
 To provide service on time.
 To provide supplementary services immediately. Performing self duty at own level instead of allotting it to another person.
Performance objectives
Manager- To maintain consistency in services.
Servers-
 Determining a time when server must initiate delivery his service and end the service by
providing it to end users (Li, Zhao and Liu, 2006).
 Number of times when a person service is performed by another entity.
By following these objectives firm can align performance of its employees to expected
outcomes.
1.2 Evaluating own effectiveness against defined goals
Measurement of effectiveness is very difficult task without employing objectives. During,
party I makes sure that there is consistency in service which was also my objective. In respect to
this, I time to time send my team members to respective clients for identifying their requirements
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at the time of diner. I also make sure that their requirements or demand fulfill on time. As I
mentioned above that timing for initiation and end of service will be determined clearly. I follow
this thing very strictly and ensure that all activities completed on time and demands of customers
fulfilled as soon as possible. When employees deliver their task to any other person, many times
coordination among them get broken and they failed to deliver quality service to their customers.
So, it was my objective to ensure that employees perform their task at own level. Hence, I ensure
that all team members are performing their task on their own level and on time. In this way, I
perform effective by strictly sticking to predetermined objectives.
1.3 Covered in PPT
1.4 Ways in which motivational techniques can be used to improve quality performance
There are many ways in which motivational techniques can be used to improve quality
performance of an employee. In respect to this, financial and non financial incentives can be
used by the company. Financial incentives are those in which cash amount is given to the
employees when they deliver performance above predetermined standards. Whereas, non
financial incentives are those in which instead of giving a money non cash item or gifts are given
to the employees (Subramony, 2009). In respect to this, promotions can also be given to the
employees under career planning function of human resource management. If High society
events Inc will declare financial incentives the employees will get motivated and they will give
their best in delivering service to the clients. Hence, clients will get satisfied and organization
will grow. Under, non financial motivation techniques specific number of employees can be
promoted to the higher posts in an organization. Due to promotion employees responsibility will
get increased and their salary will also enhance (Paauwe and Boselie, 2005). Thus, employees
will certainly give their hundred percent in order to get them promoted to higher post at High
society events Inc. In this way, motivational techniques will certainly helps in improving quality
performance of the employees in an organization.
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TASK 2
2.1 Covered in PPT
2.2 Covered in PPT
2.3 Time management strategies
Time management is integral part of today management practice. By adopting time
management practices employees perform huge amount of work in short span of time. There are
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many strategies that an employee can use to follow time management practice without any
problem. Giving priority to activity- Employee has to perform many activities in specific time
period and it is difficult to do so. By giving priority ranking to each and every activity of
a day manager can allocate duration for initiation and completion of an activity (Datta,
Guthrie and Wright, 2005). In this way, all activities will get completed on time. Flexibility- Under this manage will determine start and end time of each and every
activity. He will try to complete activity in determined duration. But if work gets
completed before time he will use remaining portion for performance of next activity. In
this way, by adjusting time an employee will complete his task on time.
 Extra time- Many times work does not get completed on time and remaining work are
passed on next day schedule. Hence, performance of next day activity will get delayed
(Dowling, Festing and Engle, 2008). Thus, activity must be completed on same day,
which was decided to complete an activity. Manager, even if needed must give extra time
to complete activity on predetermined day.
TASK 3
3.1 Covered in PPT
3.2 Team dynamics
Team dynamics refers to psychological forces that affect team behavior at the workplace.
Hence, team leader must have good knowledge of his team members’ behavior. If there is any
employee that is very angry in nature and if someone makes a mistake working under him, he
will be certainly offensive towards that employee (Wall and Wood, 2005). This scenario will
happen even employee working under him make a little bit mistake in performance of task. Such
an event will certainly affects team behavior and may broke unity among the team members.
Thus, understanding of team behavior plays a key role in maintaining unity among team
members. Personality and perception are two factors that to large extent affect members’
behavior in a team. Perception refers to a way in which a person understands a specific situation.
Many times, an individual makes a wrong perception about a surrounding situation. On basis of
such a wrong perception he will certainly treat his other team members (Definition of team
dynamics, 2015). Hence, group solidarity will come in danger. Thus, team leader is required to
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play a very crucial role in unifying its team members by understanding personality and
perception of the team members.
3.3 Alternative ways to complete tasks and achieve team goals
There is a buzzing word “Smart' among management professionals on which discussion
is carried out in meetings with their subordinates. In order to complete activity on time
employees cannot fully depend on time management strategies. They need to smartly perform
activities, so that task gets completed on or before time. In other words, employees are required
to identify alternative ways for completing task on time (Grobler, 2005). There cannot be a
specific alternative way to perform any task. This is because each and every activity is different
from each other because they are performed in different departments. For identifying alternative
ways manager and subordinates requires to identify steps that are performed to complete any task
that is taking too much time in execution. After that, one needs to identify factors that are
responsible for such a longer time in execution of an activity. Finally, in last step one will
identify a way or alternative method that can be adopted in order to complete activity in shorter
time period (Chelladurai, 2006). By performing task in short time period organization goals can
be achieved on time.
TASK 4
4.1 Covered in PPT
4.2 Covered in PPT
4.3 Covered in PPT
Table 1: Skills portfolio
Skills Current skills Areas of
improvement
Plan to introduce
improvement
Communication Communication skills
are good
Not required
Finance Lack of finance
knowledge. As a
result, I am not able to
understand financial
required For bringing
improvement I will
start reading books
and journals. Along
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news properly. with this I will also
makes an attempt to
understand practical
applications of finance
concepts.
Multitasking Can do one work in
small time frame. I
face a lot of problems
in doing two or more
tasks in single time
period.
required I will try to talk with
my friends while
doing any sort of work
at home. During this I
will make an attempt
to focus on
conversation and my
work equally.
Industry understanding Lack of knowledge of
industry.
required I will start reading
industry specific
magazines and
journals. Through this
I will get a deep
insight about current
trends in industry.
IT Limited knowledge of
IT or software.
required I will visit websites in
order to understand
functions of software
like MS word and
excel in proper
manner. In this way I
will develop my
strong command in
this software.
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CONCLUSION
On the basis of report it is concluded that companies must try to make their relationship
better with their employees. Team play a vital role in achievement of an organization objective
and team leader must makes an attempt to unify a team. In respect to this, he needs to understand
personality and perception of those working under him. Such kind of effort will help him in
giving good leadership to his team members. Problems frequently occur in an organization.
Thus, manager is required to formulate strategy in order to solve such kind of problems on time.
Hence, tasks will be performed in efficient and effective manner in an organization.
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REFERENCES
Books & journals
Boselie, P., Dietz, G and Boon, C., 2005. Commonalities and contradictions in HRM and
performance research. Human Resource Management Journal. 15(3). pp. 67-94.
Chelladurai, P., 2006. Human resource management in sport and recreation. Human Kinetics.
Datta, D. K., Guthrie, J. P and Wright, P. M., 2005. Human resource management and labor
productivity: does industry matter?. Academy of management Journal. 48(1). pp. 135-
145.
Dowling, P., Festing, M and Engle, A. D., 2008. International human resource management:
Managing people in a multinational context. Cengage Learning.
Grobler, P. A., 2005. Human resource management in South Africa. Cengage Learning EMEA.
Lajoie, S. P and Derry, S. J., 2013. Computers as cognitive tools. Routledge.
Li, Y., Zhao, Y and Liu, Y., 2006. The relationship between HRM, technology innovation and
performance in China. International journal of manpower. 27(7). pp. 679-697.
Paauwe, J and Boselie, P., 2005. HRM and performance: what next?. Human Resource
Management Journal. 15(4). pp. 68-83.
Online
Definition of team dynamics, 2015. [Online]. Available through: <
http://www.teamtechnology.co.uk/team/dynamics/definition/>. [Accessed on 17th
October 2015].
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