Employability Skills Report: Travelodge Hotel Performance Analysis

This report analyzes employability skills within the context of Travelodge Hotel, focusing on self-management, setting performance objectives, and motivational techniques to improve employee performance. It covers topics such as effective time management, roles within a team, and strategies for problem-solving, including labor turnover. The report provides recommendations for skill development in areas like communication, leadership, and technology proficiency. It also explores motivational theories, such as McGregor's Theory X and Y, and Maslow's Hierarchy of Needs, to enhance employee motivation and productivity. The report emphasizes the importance of training and development, effective communication, and the use of technology to improve organizational efficiency and achieve business objectives.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................2
TASK 1............................................................................................................................................3
1.1 Set own responsibilities and performance objectives.......................................................3
1.2 Own effectiveness against defined objectives..................................................................4
1.3 Recommendations for improvement................................................................................5
1.4 Motivational techniques to improve quality of performance...........................................7
TASK 2............................................................................................................................................8
2.1 Solution to work-based problems.....................................................................................8
2.2 Communicate in a variety of styles and appropriate manner at various levels................9
2.3 Effective time-management strategies...........................................................................11
TASK 3 .........................................................................................................................................11
3.1 Roles people play in a team and how they can work together to achieve shared goals. 11
3.2 Team Dynamics..............................................................................................................12
3.3 Alternative ways to complete task and achieve team goals...........................................13
TASK 4..........................................................................................................................................13
4.1 Tools and methods for developing solutions to problems..............................................13
4.2 Appropriate strategy for resolving a particular problem of labour turnover..................14
4.3 Evaluation of potential impact on business on implementing strategy..........................15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

INTRODUCTION
Employability skills is a capability to gain skills, attributes and knowledge in order to get
employment. All these skills are transferable that are required by a person to make themself
employable. In an organisation it is essential for an individual to have good communication,
teamwork, problem solving skills and self management to work in an effective manner (Benson
and Filippaios, 2014). By having such kind of skills employee can take advantage of increase
their career performance and success. Present study has been conducted on, Travelodge Hotel
which is a private limited company engaging in hospitality services. This company was founded
in the year 1985 with headquarter in Thame, England and UK. In this report discussions have
been made on, developing self responsibilities and performance objectives, motivational
techniques that can be used to improve performance quality. In addition to this, Effective time
management and roles play by team are also include in this project. Lastly, tools and methods in
order to develop solutions and strategy to resolve problem of labour turnover has also been
include in this report.
TASK 1
P1 Able to determine own responsibilities and performance
1.1 Set own responsibilities and performance objectives
Own responsibilities and performance are mainly related to self-management. Every
individual have different set of skills. It is necessary for them to identify their own personal
capabilities in order to generate best possible outcome. Individual skills are important for an
organisation to bring more competitive advantage for their company (Deeley, 2014). It is
essential for an employee to take responsibilities in order to prove their potential in a workplace.
Being employed as a manager in Travelodge hotel. For my personal assessment I choose
SMART tool technique in order to identify my roles and responsibilities. According to SMART
there are some roles and responsibility mentioned below that are accomplished by me:
 Evaluate my learning skills that is required in current project or task that is assigned in a
particular period.
 Identify various opportunities available in current business surrounding.
 Make responsible choices and communicate in effective manner with co-workers.
 Complete assigned work in proper time frame.

 Have positive work attitude and seek information in order to improve skills and
knowledge.
Performance Objectives: It is a bit complicated process to set and achieve objectives in
a effective time frame. In order to set and achieve objectives it is important for me to thoroughly
asses my own strength and weaknesses (Jackson, 2014). Objectives that are going to benefit me
in the course of my job performance are stated below:
Application of different system through which performance can be raised of
employees: Motivation is a remarkable technique through which quality of performance can be
raised. In addition to this individual appraisal method and modification in reward system also
help benefits in increasing performance of employees. Increase in pay base and provide bonus
and raise in incentives is a best technique to extract best out of workers.
Time management: Time management is a effective skills which helps in increasing
effectiveness and efficiency of performance (Rao, 2014). It is a ability to utilize time in effective
way to increase job performance. As a manager it is essential for me to focus on my skills of
time management in relation to make appropriate plans and exercise conscious control.
All these above mentioned objectives and responsibilities benefits me to identify and
examine my strength and weaknesses. In addition to this, other measures like ethical and legal
responsibilities, problem solving and critical thinking and interpersonal communication skills
can also provide benefit to generate best outcomes.
1.2 Own effectiveness against defined objectives
In order to gain employee loyalty it is not just enough to pay them well. In a competitive
market, it is essential to retain effective and experienced employees in order to increase
organisational productivity. So, I have implemented various motivational techniques to increase
motivation level of my workers. I continuously keeps on determining and fulfilling their
psychological and personal need and lead them in effective way. This will benefits in high staff
retention and decrease labour turnover which helps in reduction of recruitment cost. With
motivation, modification in reward system and increase in pay base I can able to enhance
process of quality of production. All these techniques adopted by me not only benefits
organisation but it also helps employees to increase their job performance and make more career
development opportunities. As hospitality is one of the fastest and leading sector in United

Kingdom it is essential to provide training and development to employees to raise their job
quality. This will results in increase in effective productivity of an organisation.
My current skills X No – I really need
to work on this
X Not entirely sure
–I could still
improve.
X Yes – I’m
really confident I
can do this
Problem solving skills ✔
Communication ✔
Leadership skills ✔
Technical know how ✔
Time management ✔
1.3 Recommendations for improvement
Professional Skills Current level of
development
Examples Ways of improving
Communication Average Communication
bridge in Travelodge
is appropriate and
calm. In company
proper effective follow
up direction is
followed which results
in expressing self
ideas clearly.
In order to make
proper communication
flow in company
various seminars and
programmes are
require to conduct
(Parasuraman and
Prasad, 2015). In
addition to this
employees are advised
to meet their
subordinates face to
face and discuss their
problems freely to

make effective channel
of communication.
Leadership Average Leadership in
Travelodge comprised
of effective ability to
guide entire
organisation in flexible
way (Rao, 2014). I
have Innovative
leadership skills which
results in leading
employees towards
clear vision of goals
and objectives.
To enhance my
leadership skills it is
essential for me to
adopt taking regular
feedback strategies
form staff members.
Time Management Below Average Inadequate time
management results in
increase in stress level
and dissatisfaction
among employees.
Decrease in time
management abilities
can lead to regular late
in appointments and
completing of task
which creates
impatiences and poor
performance.
To make effective time
management it is
required for me to
schedule my work and
improve organisational
skills. This skills is
also can be improved
by prioritizing work
and set deadlines to
avoid procrastination
and stress.
Technology Skills Poor It is a age of
technology and
computers. In order to
It is important to
provide and conduct
formative seminars

make effective and
fast workflow use of
emails and various
other form of
commination is
necessary in
organisation. It is little
challenging for some
employees to learn
proficiency in
computers and save
and share files and
data properly.
and lectures in
organisation. Which
will provide benefits to
employees to increase
their technical skills
and enhance their job
performance (Deeley,
2014) . Practical
training is required to
increase worker
capability in order to
use machines.
There are some important skills which is required to be developed. By developing those
skills organisation can able to reduce their cost in so many process and improve their goodwill. It
is essential for managers of Travelodge to offer best quality services to their clients to get best
outcomes for their organisation.
1.4 Motivational techniques to improve quality of performance
Motivation improve overall efficiency of employees which results in reduction of
company cost and increase in production. If employees are firmly motivated then it results in
utilizing organisation resource in efficient manner. Both employees and company itself can
achieve high level of success with the help of motivation. So, it is essential for Travelodge to
motivate their employees in best possible manner as if their worker are motivate then they seek
to find so many better ways to accomplish their task and targets (Collet, 2015). Managers of
Travelodge can implement some of the below mentioned motivation techniques to enhance
motivation level of their employees:
Theory X: According to this theory by McGregor, people get easily demotivated and
they dislike their responsibilities. Managers of Travelodge adopt this theory to examine
motivation level and behaviour of their employees (Riley, 2014). After examining the real issues,
managers have implemented various motivational techniques to motivate employees to increase
their performance an productivity. By adopting this theory it is stated that managers of

Travelodge will be able to assess performance of their employees thereby checking if there are
any variances or not. Also they will be able to motivate their employees on timely basis.
Theory Y: McGregor theory of Y outlines, that an individual in this category are capable
to direct their behaviour and they seek independence while doing their work. Managers in
Travelodge adopt this theory when their employees are self sufficient and are appropriately
capable to handle situations. This theory can be beneficial only when employees have well
develpoed skills and are able to motivate their employees on a timely basis.
Maslow's Need Hierarchy Theory: This theory is mainly based to human needs.
Maslow believed that it is important to fulfil individual basic and lower level need to motivate
them in next higher level. According to this theory lower level need take first most priority. It is
essential for Travelodge to adopt this technique to accomplish goals and objectives ineffective
way. This theory particularly categorised needs in a pyramid form which includes self
actualization need, safety need, social, esteem and physiological need. Mentioned below there
are some points which helps in clarifying needs and essential for every stage of this theory:
Physiological Needs: It include basic human needs like food, shelter, clothing, air and
basic necessities of life.
Safety Needs: Individual seeks to get safe and secure work environment. According to
this need, an individual want a safe and steady employment and they desire to have economic
security and protect form any kind of danger.
Social Needs:Individual working in a organisation is a social being they seek
companionship and belongingness (Mishra, 2014). It is important to create a healthy social
interacting environment which results in effective work and group performance.
Esteem Needs: Every individual want to get respected and honoured. According to this
need, humans want to be valued and appreciated by others. By fulfilling this need organisation
can able to create stable and better working environment.
Self-Actualisation Needs: This need reflects, individual wants to grow and develop their
skill in fullest potential. They desire to accomplish everything they can.
Maslow's need hierarchy theory is a quite important theory and plays an important role in
enhancing effectiveness and efficiency of employees. By applying this theory managers will able
to timely motivate their employees further leading to timely achievement of goals and objectives.

TASK 2
P2 Develop interpersonal and transferable skills
2.1 Solution to work-based problems
For this task, selected organisation is Travelodge hotel that operates their business as
second largest budget hotel and third largest hotel in United Kingdom. This hotel have gained so
much of reputation through their services served to their clients. By in the process of serving and
satisfying needs to consumer and employees certain issues and problems are faced by them. That
leads towards high complex working and day to day conflicts in their business environment. All
issues and problems are generated because people have different set of prospectives and
knowledge:
Problems: There are two major problems in Travelodge Hotel, that is communication
and employee retention. Ineffective communication flow and employee retention results in
reduction in hampering growth of organisation and decrease in job performance of employees.
Problem Analysis: It is the first step in resolving issues and problems. In this main
reason behind any particular problem are examined that lead towards effective decision making
process in analysing problem.
Finding Solutions: As a manager of Travelodge, it is my utmost responsibility to assess
every problem prevailing in hotel and then find effective measures to solve them to increase
employee and organisation productivity. I have evaluated certain problems and adopted effective
techniques that are stated below:
 Adopt effective communication strategies related to listening skills and gestures to
generate effective flow of information in various level of organisation (Barker, 2014).
 Conduct various sessions in which employees can interact with each other and share their
knowledge and skills.
 Travelodge is a vast body so it can conduct regular training sessions where their staff get
familiar to their roles and responsibilities in effective way and develop their overall
growth.
Therefore all these measures, will benefit in maintaining proper work decorum and
healthy work culture where employees can increase their area of capabilities and knowledge.

2.2 Communicate in a variety of styles and appropriate manner at various levels
Proper and effective communication in an organisation leads to higher stability and
growth. Communication is vital aspect of every company as its supports them in their day-to-
day business activities. It is essential for Travelodge hotel managers to adopt formative
techniques related to communication to develop proper communication of bridge in their
workplace (Ito and Kawazoe, 2015). It plays essential role in any company to share knowledge
and information in effective way. Proper flow of communication generated new and innovative
ideas in an organisation. Therefore, it is required for managers in Travelodge to implement
proper channel of communication in their company to ensure firm flow of information in their
workplace. There are various form of communication mentioned below at different level of
organisation:
Verbal: This type of communication include oral methods with the help of words and
writings. In verbal communication information are shared through speech, emails, video, letters,
telephonic conversation and memo.
Non-Verbal: Non verbal communication include body gestures in this information get
exchanged with the help of facial expressions body movements, voice and touch.
Formal and Informal Feedbacks: Feedbacks are obtained from consumers and are present to
employees. This process can be in both manner formal and informal.
LETTER
To,
Senior Manager
Travelodge Hotel, London
12 January, 2019
Respected Sir,
As a manager of Travelodge Hotel I have analysed that, hotel is facing so many issues that are
related to communication and employee retention. Deficit in manpower results in increase in
conflicts and high stress level in organisation workplace. All these problems results in creating
obstacles in the path of employee performance which leads to decrease in market share of
company. So, in order to overcome this situation it is required to adopt proper seminars and
training secessions for employees to increase their skills and knowledge. In addition to this,
performance of employees are also required to evaluated on continuous basis. It is necessary to

implement effective communication strategies in organisation to generate smooth of ideas and
information in a workplace culture.
Yours sincerely
Smith Lewis
Travelodge Hotel
To: All Staff Members
From: Manager
Date: 10 January,2019
subject: Issue faced by hotel
In past days it has been observed that Travelodge is going through so many issues which
results in decrease in productivity and profitability of employees in great extent. This memo
indicated issues state of employee. As being a manager, I have analysed and decided that it is
required to provide proper communication training and various other secession to employees. In
addition to this, various monetary and non monetary benefits are also subjected to employees in
order increase motivation level in workplace.
2.3 Effective time-management strategies
Effective time management is a very disciplined approach. It is essential for an
organisation to adopt various strategies in time-management specially in employability skills. It
is necessary to maintain appropriate time balance in day to day business activities. This strategy
can be examined by taking advantage of some tools that are mentioned below:
Prioritizing of task: Prioritizing of task helps in identifying important task at a particular
moment and give first attention, energy and time to that task or project. This will allow
employees and managers to spend their time on right things and increase productivity. Managers
of Travelodge by prioritizing their task can complete their urgent and important project on time.
Setting Objectives: Travelodge managers can use various tools and techniques in order to
improve their business operations. By setting objectives in effective way managers can measure

success of their goals and objectives. It will also helps employees to know their exact task related
to their work. Goal setting benefits in providing clear and formative direction of business
objectives.
Making and setting appointments: Timely management of appointments aid managers to
rushing into work project to complete it on time. By making and setting appointments manager
of Travelodge can minimize their time on unnecessary scheduling of work. Managers can create
their To-Do-Lists on daily basis which helps them in improving their work performance in
organised manner.
TASK 3
3.1 Roles people play in a team and how they can work together to achieve shared goals
Teamwork is an important aspect of an organisation. As individual talent get more
magnified when they perform their task or project in a collective group of people. It not only
enhance individual skills but also benefits in improving relations and create bond. Travelodge
managers take advantage of Belbin theory in order to understand roles and responsibilities and
guide employees in an effective direction. Theory is firmly summarised below into three
categories:
People oriented role: People oriented role are classified into three role coordinator, team worker,
resource investigator. Coordinator is a person who guide their team as a traditional team leader
and are referred as chairman (Jackling and Natoli, 2015). Team worker are the person who
provide their immense support and ensure that their team are working together. Whereas,
resource investigators are a innovative person who identify work and explore various available
options in order to develop contacts and search resources on the behalf of team.
Action oriented role: In this individuals are characterised as a sharper who take various
challenges to improve team, implementer who put appropriate idea into action and a complete
finisher who make sure that allotted task are completed in effective time frame.
Thought oriented role: In thought oriented role, new and innovative ideas are planted, after that
individual analyse various option and monitor them with a specialist who provide their
specialised skills into that process.
With the help of Belbin Team role theory Travelodge managers can identify their
potential strength and weaknesses and motivate them in order to work in effective manner. They