Employability Skills Report: Performance and Problem Solving

This report delves into the employability skills of an HR manager at Satigo, a UK-based recruitment firm, addressing personal responsibilities, performance objectives, and strategies for improvement. The report evaluates the HR manager's effectiveness through self-assessment, identifying strengths like communication and time management, and weaknesses such as problem-solving and leadership skills. Recommendations for performance enhancement include coaching, training, and the use of rating scales and checklists. The report also explores motivational techniques, such as implementing motivational theories, rewards systems, and the use of technologies to improve employee performance. Furthermore, the report identifies time management as a key problem within Satigo, proposing solutions through training, development programs, and the implementation of various management styles at different organizational levels. Finally, the report outlines effective time management strategies including setting priorities, using to-do lists, and delegating tasks to enhance overall productivity and efficiency. The report concludes with an analysis of the potential impact of these strategies on the firm.

Employability Skills
1

Table of Contents
INTRODUCTION................................................................................................................................3
TASK 1 ................................................................................................................................................3
1.1 Determinate own responsibilities and performance...................................................................3
1.2Evaluate own effectiveness against defined objectives..............................................................4
1.3 Recommendations for performance improvement ...................................................................4
1.4 Use of motivational techniques to improve quality of performance.........................................5
TASK 2 ................................................................................................................................................5
2.1 Development of solution to a work based problem of Satigo....................................................6
2.2 Use of variety of styles at various levels...................................................................................6
2.3 Identification of effective time management strategies.............................................................7
TASK 3 ................................................................................................................................................8
3.1 Various roles played in a team...................................................................................................8
3.2 Analyze team dynamics ............................................................................................................8
3.3 Alternative ways to complete tasks and achieve team goals ....................................................9
TASK 4.................................................................................................................................................9
4.1 Evaluation of tools and methods for developing solution to ineffective communication
problem of Satigo.............................................................................................................................9
4.2 Appropriate Strategy for resolving problem of ineffective communication in Satigo.............10
4.3 Potential impact on the Satigo of implementing the strategy..................................................11
CONCLUSION..................................................................................................................................12
References..........................................................................................................................................13
2

INTRODUCTION
Employability skills are the general abilities that are necessary for attaining success in the
competitive environment in all the sectors. It relates to the creative working environment that
provides opportunities for personal development and professional growth. It is important for the
employees to develop and improve various skills such as communication, relationship management,
team management, problem solving, etc for growing their career and enhancing their performance
(Hardoy, Mitlin and Satterthwaite, 2013).
For the present study, Satigo, a recruitment firm of UK is taken into the consideration. This
report focuses on own responsibilities and performance objectives at the workplace, Along with this
it consists of implementation of strategy for resolving issue and its impact within the working
environment.
TASK 1
1.1 Determinate own responsibilities and performance
I am working as a HR manager in Satigo and as per the post I have many responsibilities.
Increase in skills, abilities and knowledge results to enhance the chances of career development and
performance improvement. Every person should know their capabilities and abilities for
performing any kind of task. Following are my responsibilities and duties as per my post in the
firm: Personal responsibility: For developing my responsibilities, I like to manage the
relationships with my family, friends and the co-workers. My ability to adopt things in the
environment makes me flexible or versatile in the competitive situation. Practice self discipline: If I want to become responsible for any task, then I need to practice
on self discipline. This can be done through setting of goals and their achievement without
any distraction. Stay motivated: I tried to evaluate the things which make me motivate. For keeping myself
motivated and confident I used to self evaluate my work. This aware me about my
strengthens and weaknesses. As per evaluation I keep positive attitude and improve my
weaknesses for performing well. Multitasking: I need to multiple tasks for managing and maintaining the work and
performance of the employees. I develop HR policies and practices, ensures that every
employee is following them, handles the issue occur during the formation of policies and
many more. All these activities makes me multi tasking.
3

 Setting of performance objectives: I set the objectives for improving and enhancing my
performance. I tried to work for meeting the objectives. For improving the performance and
achieving the set objectives, I develop new skills, abilities and knowledge with respect to
my work and responsibilities.
1.2Evaluate own effectiveness against defined objectives
For evaluation of the effectiveness, I measure myself with the help of self evaluation
method. This makes me aware about various cofactors such as how can I handle a new situation,
ways for developing new skills and abilities for the particular task. This evaluation helps me in
informing about my strong factors and weak factors. I come to know that I do not posses problem
solving skills, stress management skills, leadership skills and technical skills. Along with this I
come to know about my strong factors i.e. communication, time management, team management,
work management, relationship management, dispute management and grievances handling skills.
I need to improve my weaknesses for increasing my performance and work efficiency with respect
to my work in Satigo. For improving leadership skills, I have to monitor the work of my leaders and
read articles of great leaders like Steve Jobs On the other hand, for developing problem solving
skills I have to take risks and challenges. This will make me to handle them and select appropriate
solution. Along with this, I have to listen issue of both the parties for resolving their problem. In
addition, for stress management skills I have to increase communication and interaction with my
co-workers. I have to join some meditation or yoga camps for reducing my work stress. Along with
this, I also need to organise my work properly. All these factors and strategies will help me in
improving my weaknesses and developing my career.
On the other hand, I use my strengths such as communication skills for doing my work
properly. At the time of recruitment and selection process I communicate properly with the
candidates. In addition, I use my relationship management skills in developing good relations with
the collogues and cooperating them in their work. All theses skills and abilities helps me in
achieving the objectives of the Satigo and increasing my career opportunities.
1.3 Recommendations for performance improvement
For improving my performance, I need to use some methods or techniques which are as
follows: Coaching/ training: By using this method, I can observe the weakness and improve it by
the counselling of the experts. They can guide me properly by explaining and resolving each
4

and every query of mine. Rating scale: For improvement, the rating is used for comparison of the performed result to
the actual or measured standard fixed for the task. I can use this for grading myself that
guide me to meet the expected score.
 Checklist: In this system, the company used to ask the tailor -made questions to the
employee. It is a method that I can use for evaluating those areas which need to improve
and strong area which makes me succeed in the workplace.
1.4 Use of motivational techniques to improve quality of performance
I am working as an HR manager in Satigo Firm. The company provides various services to
the clients such as boarding, CV critique, market mapping and many more. There are various kinds
of motivational techniques which organisation can use for improving the performance of their
employees. These are as follows: Implementation of motivational theories: Satigo needs to implement different motivational
theories into its working environment for enhancing quality of performance of the workers.
By using Maslow's Need for Hierarchy theory, company can motivate its workers to
improve their performance for meeting all the basic needs. On the other hand, organisation
can also use Herzberg's two factor theory for enhancing the satisfaction level of its staff
members. With the help of good salary, employees of the firm will able to live a standard
and quality life (Rossiter, 2011). Rewards: Satigo can use reward system for improving performance of its workers. With the
help of both extrinsic and intrinsic reward, firm can motivate staff members to perform well
and improve their work efficiency (Yang, 2012). Recognition, incentives, salary increment,
promotion, etc results to enhance the motivation and confidence level of the workers and
due to this, they like to give their best for achieving the objectives of the Satigo. Extrinsic
reward helps in increasing satisfaction level of the employees whereas intrinsic reward leads
to enhance trust, empowerment, self esteem, etc of the staff members. So both kinds of
reward systems are important for the firm to improve the quality of performance (Hewitt and
Forte, 2006).
 Use of technologies: With the help of the latest techniques, Satigo can improve the
performance of its staff members. It can implement new techniques like Enterprise Resource
System, Customer Relationship Model, System, Application and products, etc. With the help
of these systems, employees will able to manage their work and time properly. Along with
this, they will able to achieve the objectives of the firm in more effective and appropriate
5

manner (Trought, 2012).
TASK 2
2.1 Development of solution to a work based problem of Satigo
Satigo is a recruitment firm and it is facing a problem of Time management in its working
environment. Due to the inappropriate time management, employees are unable to accomplish
objective of the firm in proper and timely manner. Workers are facing issues in handling and
managing their personal and professional life effectively (Dickes and Caines, 2002). Along with
this, delay in time is creating wrong and inappropriate image of the firm in front of its clients. Lack
of time management is leading to the customer dissatisfaction. It is somewhere affecting the sales
and profitability of the firm which is not good for its progress and success. On the other hand,
inappropriate time management is tending to create stress and tension among the staff members due
to which they are facing conflicts. So, the single issue of improper time management in the firm is
resulting to affect various internal and external factors (Biggart and Newton, 2013).
For resolving this issue, I take feedbacks from the staff members for identifying the reason
behind improper time management. In this, I personally ask questions to each and every worker for
determining their problems and reasons behind this issue. This strategy helps me in selecting
appropriate method for improving the current situation and making it effective. From the results of
feedbacks, I suggest higher authorities to conduct training and development programmes. I advised
them to develop time management skills and abilities among the employees so that they can manage
and maintain their work and time properly. Active participation of the workers can help them in
understanding the importance of time in their personal and professional life as well. I also advice
supervisors to monitor the work of subordinates and to guide them time to time whenever required.
This helps employees in managing their time and work properly.
2.2 Use of variety of styles at various levels
For improving the time management problem, Satigo needs to use different styles at
different levels. These various levels with the appropriate method is as follows: Low Level: For improving the time management of the employees working at low level
management, Satigo needs to use strategy of training and development programmes. By
providing effective training regardi9ng the time management skills, firm will able to inform
workers about the importance of time. With the help of effective time management skills,
low level staff will able to manage their tasks properly. For the training, firm needs to select
talented and experienced professional who can explain each and everything properly to the
trainees (McArdle and et.al., 2007).
6

 Middle Level: In Satigo, workers of HR department works at middle level management. For
improving their time management skills, company needs to use face to face interview. With
the help of this, firm will able to identify the reason behind their inappropriate time
management and delay in providing services to the clients. Along with this, organisation will
able to know the requirements or expectations of the employees if they have any for
managing and maintaining their time properly and effectively (Hartley, 2008).
 Top Level: Top level management of the Satigo includes higher authorities, chairman, senior
managers, etc. For improving their skills and abilities regarding time management, firm
needs to implement ERP system within its working environment. With the help of this,
senior employees will able to manage their work properly by storing them in databases.
They will also able to evaluate the performance of workers of each level properly. Use of
mails will help higher authorities in communicating with other employees in effective time
without leaving their place (Janahi and Weir, 2005).
2.3 Identification of effective time management strategies
Satigo is facing the issue of ineffective time management which is affecting its work and
market reputation among the customers. For resolving this issue, company can use following
explained effective time management strategies: Setting Priorities: Company needs to advice its employees to set priorities before starting
their work. This strategy will help them in managing the work as per its importance. While
using this method, staff members need to keep high priority or most important work at the
top and lowest at the bottom. This will make employees to finish their important work at
time and in effective manner. This approach will also improve the work efficiency and
performance of the employees (Friedman and Shepeard, 2007). Working in organised manner: For effective time management, it is important to complete
tasks in organised way. Before starting the work, first thing workers need to do is to organise
their all the activities, files, work properly. In this strategy, staff members of the Satigo
needs to keep three boxes named “Important”, “Less Important” and “Useless”. Those files
which are important need to be place in box named important, similarly for other boxes.
With the help of this, employees will able to manage and maintain their work and time
effectively (Biggart and Newton, 2013).
 Work-list: One of the effective manner of managing time is to create work list. In this,
employees need to make list of all those activities they are going to do whole day. This will
make workers to divide time accordingly. Along with this, by keeping the record of all work,
7

problems occurred during the work, solutions used, etc will help in improving performance
of the staff members. So, along with the time management skills, employees will able to
develop management, communication, problem solving, etc skills as well (Wilton, 2011).
TASK 3
3.1 Various roles played in a team
In satigo individuals working in the organization plays different role and they are assigned
duties as per their capabilities. Further, in a team different roles are being played by individuals for
the accomplishment of organizational aims and objectives. Moreover, different roles played
involves shaper, implementer, finisher, coordinator, resource investigator etc (Zuzel, 2010). By
playing all these roles efficiency of the organization increases and in turn it acts as development
tool for the entire business. All the roles are totally different and crucial too. Individual playing role
of shaper maintains positive mental attitude and they take initiative so that team can easily face
challenges being faced at the time of carrying out operations (Trought, 2012).
The role of implementer is also crucial where individual is assigned responsibility to
implement all the crucial tasks in appropriate manner as per plan developed. Individuals working in
satigo plays role of monitor and evaluate through which it is ensured that all the tasks are carried
out in proper sequence and as per the strategies developed (Adra and Fleming, 2011). Employee
play role of specialist where unique knowledge along with skill is applied in the business operation
with the motive to boost organizational productivity. Therefore, in this way the roles played by
different type of individuals in satigo are crucial and linked with organizational success (Omar and
Mustapha, 2010).
Further, all the employees working in the enterprise works together with each other where
they coordination with one another leads to accomplishment of desired goals and objectives. Efforts
are taken in a team with the motive to enhance organizational productivity and this directly
becomes success of business in the market where operations are being carried out. By performing
all the operations in a team it is possible to strengthen internal operations of the enterprise (Nayan,
2010).
3.2 Analyse team dynamics
Team dynamics is regarded as the relationship between members of groups which are linked
with the operations carried out within the business enterprise. In organization like satigo all the staff
members are encouraged to work in a team and different responsibilities are assigned to them as per
their capabilities (Zuzel, 2010). Further, proper training is provided to them so that they can become
capable enough to carry out business operations and this in turn enhances organizational
8

performance in the market. Moreover, teams are only developed in satigo after considering the
individual capabilities and they are allowed to apply higher efforts so that it may become possible to
accomplish organizational goals and objectives. Through development of effective teams satigo is
able to enhance its overall performance in the market and the range of challenges present in the
environment are tackled easily (Lewin, 2011).
Moreover, every individual prefers to take initiative for the welfare of company and
their contribution leads to organizational success. Satigo is indulged into practices of delivering
effective services to its customers as the overall teams developed within the workplace are
appropriate and brings favorable results (Yang, 2012). Moreover, every team member is allowed to
work through adoption of own style and there are no such limitations present. Overall outcomes
derived through team dynamics are favorable for the company. Every individual in the workplace is
allowed to work with others and sharing of information among one another has become culture of
the enterprise. Therefore, on analyzing the team dynamics of the business it has been found that
teams developed with Satigo are effective where overall contribution of every member has lead to
accomplishment of desired goals and objectives (Nazzaro and Strazzabosco, 2009).
3.3 Alternative ways to complete tasks and achieve team goals
Different ways are present through which staff members working in Satigo can easily
accomplish tasks and this can directly support in accomplishment of desired aims and objectives.
Sharing responsibilities among all the team members of the organization is considered to be the
most effective way to accomplish the tasks in appropriate manner (Haasler, 2013). Further, it is
necessary to identify well in advance what are the capabilities of the individual on the basis of
which it is possible to share responsibilities among one another for the betterment of company.
Development of appropriate team plans within Satigo is also one of the most appropriate way where
every operation can be carried out as per plan and this supports in enhancing organizational
productivity. Considering appropriate communication channel is also considered as one of the most
effective way to accomplish team goals (Ju, Zhang and Pacha, 2011).
Further, it is the duty of top management to ensure that each and every employee is
communicating properly with others and lines of communication are kept open. This can build trust
and confidence towards the company and in turn all the desired goals and objectives can be
accomplished easily and in effective manner. Therefore, all these alternative ways can be considered
for accomplishment of all the goals being set within Satigo and it can directly bring favorable
results for business in the market where operations are being carried out (Hardoy, Mitlin and
Satterthwaite, 2013).
9

TASK 4
4.1 Evaluation of tools and methods for developing solution to ineffective communication problem
of Satigo
Along with the time management problem, Satigo is facing the issue of ineffective
communication. It is essential for the firm to resolve this issue for creating effective organisational
culture and working environment. The tools and methods, Satigo can use for improving
communication problem are as follows: Information and Communication Technology (ICT): For resolving the issue of
communication, firm needs to implement ICT into its working environment. With the help
of this technique, employees will able to communicate regarding the work and its progress
with the help of mails, notices, etc. This will help the firm in keeping all the workers in
touch with each other. Along with this, employees will able to develop presentations,
spreadsheets, etc for their meetings. These packages will help higher authorities in
conveying important information to the workers (Dhiman, 2012). Formal and Informal Meetings: By conducting formal and informal meetings, employees
of the Satigo will able to share their knowledge, skills and abilities to each other. In formal
meetings, staff members will able to communicate on their work which will lead to improve
cooperation and coordination among the team members (Trought, 2012). On the other hand,
in informal meetings, employees of the firm will able to know each other which will lead to
enhance communication among them. Informal meetings can be in the form of team lunch,
parties, picnics, sports, etc. for promoting effective interaction and communication among
the staff members (Martín Alcázar and et.al., 2013.).
 Training and development programmes: With the help of effective training and
development programmes, Satigo can improve the communication and interpersonal skills
of the employees. This will lead to enhance cooperation and relationship between the
workers. Along with the communication skills, staff members will able to develop their
personality, body language, presentation skills, etc. This will also help in reducing the
disputes among the employees which used to arise due to lack of communication (Rossiter,
2011).
4.2 Appropriate Strategy for resolving problem of ineffective communication in Satigo
For resolving the issue of ineffective communication in the working environment of Satigo,
company needs to develop a strategy. This appropriate strategy is as follows: Define the problem: In this, company needs to identify the problem which is lack of proper
10

communication among the employees. After this, Satigo needs to define the issue properly
to the workers who are facing it. The explanation of the issue should be in appropriate
manner so that staff members can understand the importance of communication and
opportunities behind it (Work based solutions, 2010). Analysis of the problem: In this step, firm needs to evaluate the reason behind lack of
proper communication among the staff members. For this, company has to conduct face to
face interview with the employees. Along with this, firm need to analyse the impact of
problem on work, time and other factors (Baker and Henson, 2010). Development of opportunities: In this, company needs to determine the various
opportunities for resolving the issue of communication. Firm has to identify all those
options with the help of which it can improve the problem properly and can develop
appropriate solution. These options can be ICT, conducting meetings, organising training
programmes, role plays, etc (Cunningham, 2010). Selection of the best solution: From the various opportunities, company should have to
select one of the best solution. The decision has to be taken as per the current situation,
financial status, requirement of the condition, etc. Selection of appropriate solution will help
in handling the problem of communication in the firm (Guzman and Choi, 2013).
 Implementation: In the final stage, Satigo needs to implement selected best solution into its
working environment for improving communication among the staff members. This will
help in managing disputes, developing open and friendly environment, cooperation and
coordination in work, management of relationships, etc (Employability skills, 2016).
4.3 Potential impact on the Satigo of implementing the strategy
Potential impact on the Satigo after implementing the above explained strategy will be as
follows: Relationship Management: The strategy will help in understanding the views, opinions,
perception, etc of the employees which will result to create effective relationship between
them. This positive impact will reduce the cases of conflicts due to misunderstandings. The
formal and informal meetings will help staff members to change their negative thoughts
regarding the particular person into the positive ones (Olsen and Martins, 2012). Team management: Implementation of strategy will result to increase cooperation and
coordination among the team members. Employees will start to share their views and
knowledge for accomplishing the organisational objectives effectively and efficiently
(Hatley and Pirbhai, 2013).
11

 Effective organisational Culture: Increase in communication skills, development of
effective relationships, management of team, etc will result to improve the organisational
culture of the Satigo. All these factors will create open and friendly environment within the
workplace. Along with this, employee will start following values, ethics and morales which
will lead to improve the culture and environment of the firm (Salmon and Young, 2011). Diversity Management: Proper communication will result to increase understanding among
the employees. This will help in managing the diversities regarding nationality, language,
beliefs, religion, etc. This management will tend to decrease conflicts and enhances proper
work management. Increase in interaction will lead to sharing of information about each
other which will minimise the chances of grievances as well (Adra and Fleming, 2011).
 Work Management: Effective development of strategy will lead to enhance communication
skills among the staff members which will help them in managing their work properly.
Regular communication will tend to keep workers updated regarding their work which will
make them to manage and maintain their work accordingly (Arnold, Ducate and Kost,
2012).
CONCLUSION
From the above study, it is concluded that employability skills are essential for an individual
to develop and grow his/her career. With the help of various methods such as self evaluation,
checklist method, etc employees can improve their skills, abilities and knowledge. Along with this,
firms can also use motivational techniques such as reward system, etc for enhancing the quality of
performance. On the other hand, with the help of effective strategies and methods Satigo can
resolve its issue of ineffective time management and communication. Implementation of the right
strategy will help firm in improving its situation and developing effective working environment.
12