Employability Skills Report: Improving Performance at Tesco

This report comprehensively examines the importance of employability skills within an organizational context, specifically focusing on the role of a manager at Tesco. It begins by defining employability skills and outlining the performance objectives and responsibilities of a Tesco manager, including time management, communication, and decision-making. The report then evaluates the manager's effectiveness against these objectives, identifying areas for improvement and recommending strategies such as joining seminars and conferences. Furthermore, it addresses a work-based problem related to time management faced by staff members and proposes solutions, including training sessions and role-playing exercises. The report also explores motivational techniques, such as Maslow's Hierarchy of Needs, and suggests performance-based incentives and job promotions to improve employee performance. Finally, the report identifies a work-based problem and solution to resolve it, discusses communication methods, and analyzes team dynamics and alternative task completion methods to achieve organizational goals. The report provides a detailed analysis of employability skills and their application in a real-world business scenario.

EMPLOYABILITY SKILLS
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TABLE OF CONTENTS
INTRODUCTION..............................................................................................................3
TASK 1.............................................................................................................................3
1.1 Performance objective and set of responsibilities ..................................................3
1.2 Evaluation of own effectiveness against defined performance objectives .............4
1.3 Recommendations for making improvements in a specific business situation ......4
1.4 Use of motivational techniques for improving the quality of performance ..............5
TASK 2 ............................................................................................................................ 6
2.1 Identification of a work based problem and solution to resolving the problem .......6
2.2 Method of communicating the work based problem to the staff members..............6
2.3 Time management strategies that are used iun the organization ..........................7
TASK 3 ........................................................................................................................... 8
3.1 Roles played by staff members at work place........................................................8
3.2 Analysis of team dynamics at work place ..............................................................9
3.3 Alternative ways for completing a task for achieving the goals of entity ..............10
TASK 4........................................................................................................................... 10
4.1 Evaluation of a work based problem faced in Tesco ...........................................10
4.2 Appropriate strategy for resolving the problem ....................................................11
CONCLUSION ............................................................................................................. 12
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INTRODUCTION
Employability skills are defined as set of capabilities and competence that are
required in a person for completing the assigned task in effective way. It is vital that staff
members in organization should posses required knowledge and technical competence
so that they can support for growth and success of the company (Benson, Morgan and
Filippaios, 2014). Present report describes about significance of employability skills for
an organization. In addition to that evaluation of own effectiveness and performance
objectives has been done in the report. Moreover, techniques of using motivational
methods for improving quality of performance of employees in the enterprise has been
mentioned.
TASK 1
1.1 Performance objective and set of responsibilities
To work as a manager in Tesco organization I need to fulfil some responsibilities
so that my job should be accomplished properly. Employability skills are most significant
assets that supports staff members of an enterprise to accomplish their desired task in
effective and effectual manner. It is critical that performance objectives should be set so
that on the basis of that required work should be completed (Rao, 2014). To work as
manager of Tesco organization I have developed various performance objectives. It
supports me in completing my work in effective and productive way. My responsibilities
are as described :-
 I am accountable for assigning task and daily work to the staff members. I
properly make a work schedule and on the basis of that I assign specific work
and job responsibility to the staff members.
 I am responsible for making effective communication with my staff members and
seniors.
 I am also responsible for making improvement in my own performing areas and
motivate my subordinates so that they can complete their assigned task
effectively.
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 In addition to that I am responsible for reporting to the top management and
describing them regarding all the operational activities that are performed in the
enterprise.
 I am also responsible for monitoring and reviewing work performed by staff
members.
 I am also accountable for motivating my subordinates so that their morale
enhances and they should complete their assigned task in more effectual way.
 I am responsible for being aware of code of conduct, policies and procedures
that are needed to be followed in the entity. For example I need to know about
policies that are related to mission statement of organization, occupational safety
and equal employment opportunities.
 I need to be aware about the employment rights and responsibilities and main
components that are needed to be included in contract of employment.
 I require understanding guidelines that are mentioned in Employment Rights Act
1999 so that I can provide better working conditions for employees.
I will develop my responsibilities by engaging in self learning and it will help me in
acquiring new knowledge that is needed for accomplishing the responsibilities that are
associated with my job.
Performance objectives for me are as mentioned :
PERFORMANCE OBJECTIVE – SPECIFIC
 I need to learn better time management skills so that I can complete my work on
proper time and all the operational activities of entity gets completed on due
time.
 I need to acquire good listening skills so that I can listen to the problems and
issue faced by my subordinates.
 I need to make significant improvements in my existing communication skills so
that I can make proper interaction with my seniors and subordinates.
 I need to learn good decision making skills so that I can handle complex and
critical business situations in effective way.
 MEASURABLE - I will prepare a check list and measure daily improvements in
my existing performances.
 Attainable- I will daily review objectives that are set by me and I will also set
daily timeline for accomplishing the desired work which I need to perform. All the
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objectives which have been set are easily attainable.
 Timely manner- I will make significant developments in my weak performing
areas and try to achieve my goals in a time period of one month.
Activities adopted for meeting the performance objectives is as follows :- For
making improvements in my existing communication skills I will watch television shows
and radio programs daily for one hour. In addition to that for making improvements in
my listening skills I will try to make interaction with staff members so that I can learn
ways for listening them. I will join seminars and conferences for making improvement in
my time management skills. I will read books and journals for learning about new
methods that can be adopted for taking effective decisions for the entity.
1.2 Evaluation of own effectiveness against defined performance objectives
Working as a manager in Tesco organization I need to accomplish various tasks
and responsibilities. I set performance objectives and on the basis of that I need to
measure my own effectiveness against the set targets. I set performance targets and
according to them I need to assign task and job responsibilities to all the staff members.
I prepared a time schedule and work sheet in which I mentioned daily work which is
needed to be performed by all the employees. It supported me in assigning daily work
and job responsibilities to the staff members. I have prepared a set of goals which I
need to achieve in a timely bound manner. I have become successful in allotting work to
staff members and I also became successful in measuring work performance of staff
members by making use of check list method.
I have realized that I am weak in time management skills and decision making
skills. I have not taken proper initiates for making improvements in my time
management skills and activities adopted by me for managing my time were not
completed by me properly. I need to make improvements in my listening skills also so
that I can listen to problems and issues that are faced by staff members. I have tried to
make improvements in my existing listening skills and for that I started to listen radio
programs, television shows so that my listening skills should improve. I need more
improvements in my listening skills and I need to take part in some more activeness
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have set many performance objectives for myself and due to that it has become difficult
for me to complete all my objectives effectively. It is needed that I should spare more
time for meeting the performance objectives set by me. There are many ways through
which I can make significant improvements in my existing job performances. I will join
seminars and conferences for learning better and effective time management skills. In
addition to that I need to learn better decision making skills and for that I will take
assistance from my seniors and learn effective decision making capabilities. I also need
to acquire some more effective and advanced methods for measuring work
performance of employees. I have gained success in assessing weak performing areas
of staff members and on the basis of that I have arranged training sessions so that
significant improvements can be made in their competence and capabilities.
1.3 Recommendations for making improvements in a specific business situation
It is vital that working manager of Tesco organization I should take effective
decisions for handling critical and complex situations that occur in the company.
Specific situation :- Staff members in my company were facing time management
related issues. It was difficult for completing the work on required time and due to that
efficiency of organization was affecting. Human resource are most significant resource
of organization that supports for achieving the objectives of enterprise in successful way
(Spence and Hyams-Ssekasi, 2015). The situation is related to my performance
objective that was set for making improvement in my time management skills and
communication skills.
Solutions for resolving the problem :-
 I need to make proper interaction with staff member and tell them about various
measures that can be taken for making improvement in their time management.
 I decided to resolve the situation by taking some effective measures and for
improving time management skill of employees. I can organize a training session
for making significant improvements in time management capabilities of staff
members.
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 In addition to that I can arrange role playing sessions and management games
so that importance of time management can be learned by workers and they
should complete their assigned work and responsibilities in effectual way.
1.4 Use of motivational techniques for improving the quality of performance
Motivational techniques can be used for improving quality of performance and
enhancing existing skills and capabilities of employees.
Motivational technique :- According to Maslow the important way of motivating
representatives is to satisfy needs (Tsitskari, Goudas and Michalopoulou, 2017).
According to Maslow’s Hierarchy of Needs hypothesis bring down level representatives
are especially eager to satisfy their lower level needs. Five stages of needs that exist in
Maslow's framework includes physiological needs, safety and security needs,
belongingness needs, esteem and self actualization needs.
 Tesco organization can use following methods for improving the
performance :- Physiological needs of staff members can be fulfilled by
providing them proper wages and compensation and it will support for
meeting their basic needs. In addition to this performance based
incentives can also be given to staff members and it will help in completing
their self actualization and esteem needs.
 Top performing staff members can be given appreciation and it will help in
appreciating their performance in front of all the staff members.
 Performance based incentives: - Employees can be provided
performance based incentives and it will motivate them to perform well.
Work sheets can be given to employees and they can be directed for filling
those sheets on daily basis (Nathan and Rajamanoharane, 2015). It will
aid for doing review of work performance of staff members and giving
them incentives on the basis of work performed by them.
 Job promotions: Employees who are performing their work effectively
should be promoted at higher job positions and it will aid in creating
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positive competition among employees for moving towards higher job
positions for career advancements (Trought, 2013).
 Organizing seminars and training sessions: - Morale and enthusiasm
of staff members can be enhanced by arranging seminars and training
sessions for them. External motivational speaker can be invited and all the
staff members should be directed for joining sessions.
 Bring down level need means physical need and requirement for
sanctuary. Here in motivating human assets of an organization Maslow’s
Hierarchy of Needs hypothesis plays a great role. Management tries to
motivate their representatives according to their need (Lawrence 2002).
For example, if the administrators attempt to satisfy the demand and
requirement of staff members than they will become more contend and
complete their work with more efficiency. Some motivational methods that
management of Tesco entity can acquire are as mentioned:
TASK 2
2.1 Identification of a work based problem and solution to resolving the problem
Tesco is a leading retail organization that offers superior quality grocery products
for its consumers.
WORK BASED PROBLEM :- While working as manager and leading a team I faced
some problems due to which effectiveness of group working affected. Employees in my
team were facing in making co-ordination with each other and due to that decision
making process in the team were getting affected.
Overall working of the group was getting affected and required objectives of team
were not getting fulfilled. I have developed some solutions for resolving the issue so that
better cooperation and co-ordination can be formed and team working can be
supported. Brainstorming sessions can be organized and all the team members can be
encouraged for giving their suggestions and recommendations for making improvement
in existing team performance. In addition to that interview of individual team member
can be organized and they should be asked for discussing their team related problems.
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It will support for assessing major causes that created problem in team working
and better solutions for resolving the issues can be identified. A systematic procedure
will be adopted for rectifying the problem and initially basic problem will be identified.
Structuring of the problem will also be done and more facts, figures, data and
information will be collected for resolving the issues. Alternative options for solving the
problem will be assessed and appropriate decisions will be taken for solving the issues.
Chosen decision will be implemented and monitoring of overall decision will be done so
that review of overall procedure can be done and success of group working can be
ensured.
2.2 Method of communicating the work based problem to the staff members
Methods for communicating work based problem to the staff members :- It has
been observed that Team working in Tesco organization is getting affected and it is vital
that better solutions can be identified for resolving the issues in effective way. The
problem which has been identified will be communicated to top level, middle level and
lower level management. I need to communicate problems faced in the entity to the staff
members so that better ways for resolving the problem can be identified. I will use
different methods for informing employees about the work based problem and solutions
adopted for resolving them. The techniques which will be adopted are as described:
Top level management: I will inform Top level management by sending written
documents and in addition to that oral information will also be provided to top
management people (Guzman and Choi, 2013.).
Middle level management: circulars will be sent to employees that are working
at middle level management and it will support for making staff members aware about
the various team related issues that are faced in the enterprise (White, 2016). I will also
send E-mails to staff members for making them aware about the issues that are faced in
the entity.
Lower level management: . Verbal comI will instruct line managers for giving
appropriate information to the staff members. Moreover, E-mails will be sent to staff
members that are working at lower level management and in addition to that Notice will
be published for making them aware about the problem and their identified solutions to
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the top level management (Ragonese, Rees, and Dray, 2014)munication method will be
used for communicating the staff members for the same.
2.3 Time management strategies that are used in the organization
Tesco organization uses various time management strategies for accomplishing
the desired work on proper time. Time management is vary significant and it supports
for allocating the work properly to staff members and completing all the operational
activities on proper time interval. In addition to that time management supports for
reducing the work related stress and anxiety. Time management also supports for
taking better and effective decisions for the entity and eliminating the pressure (Moore
and Morton, 2015). Goals and objectives are achieved with fewer efforts in better
effective way. Some most significant time management strategies that are used in the
company are as described.
Reducing multitasking: When all the tasks and works are started
simultaneously than due to that overall procedure for accomplishing the required work
gets affected. More time is consumed and less efficiency is achieved when various
tasks are started and completed at same time (O’Connor and Bodicoat, 2015). Major
focus is given on avoiding multitasking and due to that time is saved and required work
and task are completed on timely manner. It supports for completing business activities
in synchronised way.
Setting a proper time schedule: All the staff members are asked to prepare a
time schedule and start working on the basis of that (Collet, Hine and du Plessis, 2015).
It supports in completing the important work on proper time and due to that all the
required and important work is completed on appropriate time.
Delegating authority and responsibility: Specific task and accountability are
assigned to staff members and it aids in making them clear regarding the work which
they are needing to perform. Delegation of authority aids for distributing the work among
staff members and due to that is becomes easier for completing the work on proper
time.
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TASK 3
3.1 Roles played by staff members at work place
Work based problem :- Tesco organization is facing problem due to the
decreasing sales and due to that overall profitability and financial revenue was
getting affected. It is vital that effective measures should be taken for resolving
the matter in effective way. Mutual support given by staff members will support in
mitigating the negative impact of the problem. Employees can be encouraged for
working in a team and it will help for mitigating the work based problem that is
being faced in the enterprise.
Importance of team work :-
 Team work supports for finding a better method for resolving a issue that is being
faced in the entity.
 Team work supports for completing the desired task and responsibilities in
mutually co-operative and co-ordinating manner.
 Team working helps in completing a specific set of work by involving support of
various group members (Beaman, Chapman and Bowen-Jones, 2015).
 Mutual cooperation given by staff members aids in resolving the issue that
occurs while working and fewer difficulties are faced in completing a specific
task.
 Overall performance of individual staff members enhances when they perform
their work effectively and transfer of skills and capabilities occur among all the
members.
 Targets are met effectively and personnel success and satisfaction is achieved
by members that it helps in enhancing morale and motivational level of staff
members.
In Tesco organization staff members are given work that they are required to complete
by working as a team and supporting each other. It will help for enhancing the existing
sales and profitability of business and work based problem will be reduced . Employees
in the marketing department will be performing work according to Belbin's nine team
roles which are as described:
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PEOPLE ORIENTED ROLE :-
Resource investigator: Staff member who will be performing as resource
investigator will be accountable for identifying new ideas and implementing them for
developing better advertising and promotional campaign (Proehl, 2013). Concepts will
be developed for enhancing existing sales and innovative ideas will be developed for
attracting consumers for purchasing products offered by the enterprise.
Team worker: Employee working as team worker will be accountable for helping
the team to evaluate various works that are required to be perform in the team. It
supports in dividing the work equally among team members and required work gets
completed on due time with better efficiency (Hammond, 2013). Sales target will be
given and all the employees will be asked for accomplishing the target which are given
to them.
Co-ordinator: Person who is working as co-ordinator needs to concentrate on
overall objective and goal of the team. Delegation of task and authority is also done
appropriately among the team members and better coordination is developed among
team members (Whyte, 2014). All the staff members will be allocated task and
responsibilities and they will be instructed for completing them properly.
CEREBRAL ROLES :-
Plant: Individual working as Plant is accountable for solving critical and complex
problems that comes while generating new ideas and resolving difficult issues that are
faced in the entity. It is critical that person working at this job position should be
imaginative and creative. Innovative ideas and concepts for increasing existing sales
will be developed and it will support for designing better advertisement and promotional
policies for the enterprise.
Monitor Evaluator: Employee working as an evaluator should render logical and
strategic way for identifying various options that are available for the entity. Various
options will be evaluated and the most effective one will be selected for making better
promotional and advertisement strategy for the entity (Benson, Morgan and Filippaios,
2014). Daily sales of the organization will be monitored and on the basis of that
evaluation of objectives will be done.
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Specialist: Deep knowledge is provided and better understanding for each
option is provided by the worker who is working as specialist. Specialist will work for
identifying the root cause due to which sales in the company is decreasing and better
ways will be identified for enhancing the existing sales.
ACTION ORIENTED ROLES
Shaper: A final framework will be designed and on the basis of that decisions will
be taken for making strategies to increase sales of the products. Employees working a
shaper is responsible for rendering final framework for implementing all the decisions
that are formed by team members. Person who works as shaper is challenging,
dynamic, imaginative and creative who provides drive for carrying out desired objectives
of team (Rao, 2014.).
Implementer: Employees who is working as an implementer needs to formulate
effective strategy and implementing the strategy in the best possible manner. Tesco is
facing problem due to Deceases in sales and strategies formed for enhancing sales will
be implemented by person who will be playing the role of implementer.
Complete finisher: All the strategies that are formed in the entity are completed
by finisher and quality are imparted on every task that are completed by mutual co-
operation of all the staff members. Final polishing and completion of work is done and
last monitoring of all the work is done by person who work as a complete finisher (Vig
and Sharma, 2014). It will be ensured that proper implementation of strategies should
be done so that existing sales of enterprise can be enhanced.
All the nine roles that are played by team members of Tesco supports in
achieving the required goals and targets in effective advanced manner.
3.2 Analysis of team dynamics at work place
Tesco organization is facing a work based problem due to decrese in sales and
overall operational activities are getting hampered due to it. It has been found that
mutual support given by sales department will help for resolving the issue and mitigating
the negative impact of the problem. Team dynamics are explained as forces that gives
influence on direction in which a team works. Working relationship that exist among
group members also gives influence on team working and due to that overall
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environment in which a group works gets influenced. Impact of team dynamic can be
observed on the profitability of organization, staff retention rate, reputation and brand
image of the organization and performance of individual team members and overall
team (Spence and Hyams-Ssekasi, 2015).
Productivity of team members gets influenced and roles and responsibilities of
each team member gives influence on the overall performance of team. In addition to
that team dynamics among all the group members supports for enhancing existing work
performances of employees and exhibiting positive behaviour. When group members
strive on positive and effective team dynamics than due to that mutual cooperation
among group member enhances. Invisible forces that operates among various team
member's comes in the category of team dynamics. Some significant forces that gives
influence on team dynamics includes team roles, office layouts, tools and technology
used in various activities of entity, organizational culture and organizational structure
(Nathan and Rajamanoharane, 2015). All the forces play a significant role in
determining team dynamics and due to that productivity and efficiency of team gets
affected.
A team can perform well by using a systematic and organized approach for completing
a specific task that has been assigned. Stages of team development provides a step by
step procedure for carrying out working of a team. In the first step team forming is done
and initial orientation and interpersonal testing is done. In the second stage conflicts
that occur while working are resolved members start supporting each other. In the third
stage of Norming consolidation around task is done and strategies are formed for
carrying out business activities. Performing is next stage where all the group members
focuses upon team working and all the activities are performed effectively.
Adjourning is the last stage where task is accomplished and disengagement of
team is done. Team members can develop shared goals and each member should work
for achieving that goal. In addition to that effective processes can be adopted for conflict
resolution and individual accountability and responsibility of group members can be
determined. Good communication and social skills can be used for making effective
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interaction group members. All the methods will support for making objectives of team
working successful.
3.3 Alternative ways for completing a task for achieving the goals of entity
Tesco organization works for offering superior quality grocery products for its
consumers (TESCO. 2016). sales department of company can work as an team for
enhancing existing sales of products. Team working and team dynamics supports for
accomplishing desired objectives and targets for increasing existing sales of the
company. Some alternative methods for completing the work as an team are as
mentioned:
Delegation and meetings: Meetings can be organized and tasks and work can
be divided among team members in equal way (White, 2016). Delegation of
responsibility and authority among the team members can also be an effective way for
completing the required work in effective and advanced manner. It will support for
enhancing existing sales and more number of buyers can be attracted for selling
products.
Brainstorming sessions: Brainstorming sessions can be organized in which all
the people who are responsible for completing a specific task should sit and decide
about various ways (Collet, Hine and du Plessis, 2015). Different options for completing
a work can be identified and best one can be selected for completing a particular task in
more effective and advanced way. Team members will be encouraged for identifying
root cause due to sales is decreasing and innovative and impelling ways for resolving
the issue will be assessed.
Training and motivational programs: It is critical that for completing a specific
task some particular skills should be learnt. It will support for doing the assigned work in
more effective and advanced way (Proehl, 2013). Training sessions and motivational
programs will support for acquiring new capabilities and competence for doing a task in
more effective and advanced way. Communication training will be given for staff
members so that they can make effective interaction with staff members and sales large
volume of products.
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Seeking expert advice and specialization: it is a significant way for
accomplishing a specific task that are required to be done in Tesco enterprise. Expert
advice can be taken for evaluating some better ways for doing a task and it will help in
identifying new ways for completing a work in more effective and advanced manner.
Expert advice taken will support for getting better and innovative solutions for increasing
sales of product and enhancing profitability.
TASK 4
4.1 Evaluation of a work based problem faced in Tesco
Human resource are most significant and crucial assets that supports in
achieving desired objectives of entity in effective and productive way.
Work based problem :- One work based related problem that was faced in entity is
related to skills and capabilities of staff members. Employees are lacking specific set of
skills that are required by them for completing their required task. It is creating problem
in achieving desired task and objectives of entity in successful way (Whyte,2014). It is
vital that necessary educational qualification, knowledge, technical capabilities and
should be posses by staff members. Some methods that can be adopted for evaluating
the problem in effective way includes
1. Brainstorming sessions: Under this staff members sit together
and discuss on the chosen topic. Various reasons due to which a
particular problem arises are identified. And discussions are made for
assessing various ways to resolve a specific problem (Ragonese, Rees
and Dray, 2014). These sessions support for assessing the root cause of
problem and finding alternative methods for resolving the critical issue that
is faced in the entity. This method has some advantages and by making
use of this innovative ideas and concepts can be generated for resolving a
issue that is being faced in entity. However, there is weakness of this
method and it is a time consuming process.
2. Bench marking: It is an effective method for comparing business
processes against a set standard and assessing weak performing areas.
Best practices that are running in the industry are identified and existing
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processes are compared with that. It aids in assessing gaps and on the
basis of that strategies can be formulated for filling the gap that were
assessed in the skills and capabilities of staff members (Trought, 2013.). it
is an effective method and it supports in comparing existing processes of
entity with the standard procedures that are running in the industry.
However, it is costly and time consuming method as data, figures and
numbers are required for assessing actual standards that are running in
an specific industry.
4.2 Appropriate strategy for resolving the problem
It is critical that problems faced in entity should be resolved in appropriate way so
that all the goals and targets of entity can be resolved effectively. Fish bone analysis is
an effective way that will help in resolving the issue in more effective and advanced way
(Rao,2014). It is also known as cause and effect diagram and it supports for taking
effective decisions for resolving a problem in effective way. Tesco organization is facing
some issues related to lack of sufficient skills and capabilities in staff members. The
procedures which are adopted in this method are as described:
 At initial level problems are identified and various data, information, facts
and figures related to the problem are assessed. Issues that are creating trouble
in smooth functioning of enterprise.
 Root cause that are creating problems are assessed and use of flow charts,
histogram, scatter diagrams and other analytical tools is taken for evaluating the
major causes that lead towards creating the problem. Major causes that are
creating the problem are identified and influence of these elements on specific
problem faced by entity are identified.
 Brainstorming sessions are organized for identifying an alternative solution
for resolving the matter effectively. A group is created and potential causes are
discussed so that better solutions can be generated for rectifying the problem.
Each group member provide suggestions for resolving the issue and it supports
in identifying alternative methods for solving work based problem (Systematic
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problem solving strategies: Improving customer satisfaction and
efficiency. 2106).
 Most appropriate solution is selected from the alternative options that are
discussed and analysed in brainstorming sessions.
 Solutions are implemented and monitoring of implementation process is
done so that effective measures can be taken for filling the gap that occur while
implementing the solution.
 Fish bone diagram :- It is also known as cause and effect diagram that can be
used for identifying root cause of problem that is being faced in the enterprise. It
supports in identifying solutions that can be implemented for resolving the issue
in effective way. Tesco organization is facing problem due to lack of proper skills
in the staff members and due to that overall performance of the enterprise is
getting affected.
 Force field analysis: It is a technique that is used for evaluating root
cause of a problem and assessing various ways for resolving the problem in
effective way. The forces that are against the change are assessed and on the
basis of that decisions are taken in the entity. List is prepared for all the forces
that are causing a specific problem and it supports in taking effective decisions
for the entity. In the present context business problem that is faced in Tesco is
lack of skills and capabilities in the staff members (Nathan and Rajamanoharane,
2015). This technique will support for identifying the forces that lead towards
creating this issue in the enterprise. This method is advantageous as it provides
medium for assessing various forces that can create problem in effective and
smooth functioning of entity. On the other hand there are some weaknesses in
this method and it is difficult task for collecting facts and figures that aids in
identifying changes that affect the working of enterprise.
4.3 Potential impact of implementing the strategy.
Strategy implemented in Tesco organization has become successful in
accomplishing desired objectives and goals of entity.
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WORK BASED PROBLEM :- Organization was facing problem due to lack of skills and
capabilities in staff members and due to that overall performance of entity was getting
affected. Systematic procedure was adopted in corporation for resolving the issue in
effective way. Initially problem was identified by collecting data, facts, figures and it
supports in providing required knowledge that is needed for resolving the issue in
effective way. Root cause of problem was identified by making use of analytical tools
such as flow chart, scattered diagram and quantitative tools.
Brainstorming sessions was organized and members were encouraged for
giving their valuable suggestions and recommendations and it supported in identifying
alternative solutions that can be used for resolving the issue that was faced by
company.
Solution identified for resolving the problem :- Moreover, the most important solution
which was selected is to organize a training session for staff members so that required
skills can be imparted to them. This solution has supported in enhancing competence
and capabilities of employees and due to that it became easier for carrying out
operational activities of entity in effective way.
Impact of implementing the solution on performance of the organization - Profitability
and financial revenues of Tesco have increased and large market share have been
achieved by the entity. Sales of grocery products have been enhanced and training
program have supported in making significant improvements in existing skills and
capabilities of employees. In addition to that customer satisfaction level have been
increased and customer retention rate have been enhanced.
CONCLUSION
Summing up the present report it can be concluded that Employability skills are
most significant for achieving the desired goals of the entity in effective way. It is vital
that performance objectives should be set and on the basis of that monitoring of overall
performance should be done. In addition to that responsibility and accountability of team
members needs to be decided so that better group working can be achieved. Team
dynamics and team working provides effective ways for solving a problem. Moreover,
brainstorming sessions, seeking expert advice, organizing training and motivational
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program are some significant ways that can be used in the entity for completing the
desired task effectively. In addition to that force field analysis, benchmarking and
process mapping are some techniques that can be used in enterprise for identifying root
cause of problem and fish bone diagram can be used for resolving the problem.
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REFERENCES
Books and journals
Beaman, C., Chapman, V. and Bowen-Jones, W., 2015. 'Usemyability’(UMA). An
Investigation Into Whether an Online Employability Skills Audit Can Enhance
Students Understanding of the Term Employability. Worcester Journal of Learning
and Teaching, 10, pp.33-40.
Benson, V., Morgan, S. and Filippaios, F., 2014. Social career management: Social
media and employability skills gap. Computers in Human Behavior. 30. pp.519-525.
Collet, C., Hine, D. and du Plessis, K., 2015. Employability skills: perspectives from a
knowledge-intensive industry. Education+ Training. 57(5). pp.532-559.
Guzman, A.B. and Choi, K.O., 2013. The relations of employability skills to career
adaptability among technical school students. Journal of Vocational Behavior. 82(3).
pp.199-207.
Hammond, S.A., 2013. The thin book of appreciative inquiry. Thin Book Publishing.
Moore, T. and Morton, J., 2015. The myth of job readiness? Written communication,
employability, and the ‘skills gap’in higher education. Studies in Higher Education,
pp.1-19.
Nathan, S.K. and Rajamanoharane, S., 2015. A STUDY ON THE VARIOUS
EMPLOYABILITY SKILLS REQUIRED FOR DIFFERENT LEVELS OF
EMPLOYEES. International Journal of Economic Research. 12(2).
O’Connor, H. and Bodicoat, M., 2015. Exploitation or opportunity? Student perceptions
of internships in enhancing employability skills. British Journal of Sociology of
Education, pp.1-12.
Proehl, R.A., 2013. Enhancing the effectiveness of cross‐functional teams. Team
Performance Management: An International Journal.
Proehl, R.A., 2013. Enhancing the effectiveness of cross‐functional teams. Team
Performance Management: An International Journal.
Proehl, R.A., 2013. Enhancing the effectiveness of cross‐functional teams. Team
Performance Management: An International Journal.
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Ragonese, E., Rees, A. and Dray, T., 2014. The Routledge guide to working in criminal
justice: employability skills and careers in the criminal justice sector. Routledge.
Rao, M.S., 2014. Enhancing employability in engineering and management students
through soft skills. Industrial and Commercial Training. 46(1). pp.42-48.
Spence, S. and Hyams-Ssekasi, D., 2015. Developing business students’ employability
skills through working in partnership with a local business to deliver an
undergraduate mentoring programme. Higher Education, Skills and Work-Based
Learning. 5(3). pp.299-314.
Trought, F., 2013. Brilliant employability skills: how to stand out from the crowd in the
graduate job market.
Tsitskari, E., Goudas, M. and Michalopoulou, M., 2017. Employers’ expectations of the
employability skills needed in the sport and recreation environment. Journal of
Hospitality, Leisure, Sport & Tourism Education. 20. pp.1-9.
Vig, P. and Sharma, K., 2014. Humane characteristics of teachers in relation to
employability skills: A research study. International Journal of Education and
Management Studies. 4(2). p.80.
White, L.M., 2016. An Applied International Equine Experience Benefits Employability
Skills in Undergraduate Students 1. NACTA Journal. 60(1a). p.7.
Whyte, M., 2014. Lone working, self-efficacy and burnout: the potential moderating
effects of reflecting team working in counselling settings.
Online
TESCO. 2106. [Online]. Available through: <http://www.tesco.com/groceries/>.
[Accessed on 7th January 2017].
Systematic problem solving strategies: Improving customer satisfaction and
efficiency:. 2106. [Online]. Available through: <http://www.educational-
business-articles.com/problem-solving-strategies/>. [Accessed on 10th January
2017].
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