Employability Skills Report: Travelodge and Self-Assessment

This report analyzes employability skills within Travelodge, a UK-based hotel chain. It begins with a self-assessment of responsibilities and performance objectives, followed by an evaluation of effectiveness and recommendations for improvement, including motivational techniques. The report then addresses problem-solving strategies, communication styles, and time management. It further explores team dynamics and alternative task completion methods. Finally, it outlines tools for problem resolution, a strategy to address labor turnover, and the potential business impacts of implemented strategies. The report covers various aspects such as personal and professional development, ethical considerations, and practical applications within the workplace setting of Travelodge.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK1.............................................................................................................................................3
1.1 Set of own responsibilities and performance objectives.......................................................3
1.2 Evaluation of own effectiveness against defined objectives.................................................4
1.3 Recommendation...................................................................................................................5
1.4 Motivational techniques which will be used to improve quality of performance.................6
TASK2.............................................................................................................................................7
2.1 Solution to work based problems..........................................................................................7
2.2 Communicate in a variety of styles and appropriate manner................................................9
2.3 Time management strategies.................................................................................................9
TASK3...........................................................................................................................................10
3.1 Role of people in team........................................................................................................10
3.2 Team dynamics...................................................................................................................11
3.3 Alternative ways to complete tasks.....................................................................................12
TASK4...........................................................................................................................................12
4.1 Tools and methods for developing solutions to the problems.............................................12
4.2 Strategy for resolving the problem of labour turnover. ......................................................12
4.3 Potential impact on businesses of implementing strategies. ..............................................13
CONCLUSION..............................................................................................................................14
REFERENCE.................................................................................................................................15

INTRODUCTION
The Employability skill is obsessed with conveyable skill and it is important for personal
attributes. As this employee's skill are more valuable and essential for the company to perform an
effective decision at workplace. This type of behaviours which are necessary for performing a
job. The organisation chosen for this report is Travelodge which was founded in 1985 in UK and
deals in travel and tourism industry which serves accommodation or hotel facility to the
customers (Asonitou, 2015). Under this report various types of roles and responsibilities are
match with performance objective. It will concentrate on interpersonal skills of the employees as
well as their transferable skill are also mentioned. This will further explain the dynamic style of a
team working that how behave with others. And subsequent part of the report will develop
various trouble resolution strategies for the company.
TASK1
1.1
In Travelodge, employees have different types of responsibilities and its objective. The
set of its own rules, policy and responsibilities that are concerned with assessment of the self.
Being in the hotel industry,I will have to deal with ample number of responsibilities and they are
discussed below :
 Personal responsibility : These responsibilities are concerned with the set of own
responsibilities. In this, being the employee of the Travelodge, I will be able to work in
accordance of attainment of business goals and objectives (Barker, 2014). They will be
responsible for satisfying customer needs and wants which is the primary purpose of the
organisation.
 Direct and indirect relationship : As an employer of Travelodge, I am responsible for
establishing relationship with the customers so that they will feel happy and will
definitely return. This can be done by meeting their demands. For this, the organisation
will focus on enhancing various services and products and allowing customisation.
 Decision making process : Business environment is highly dynamic, so employer or
employee must have the necessary decision making skills which will help in growth and
productivity of the operations.

 Employment legislations : As Travelodge is a hotel industry, it becomes very crucial to
follow employment legislations (Benson, Morgan and Filippaios, 2014). There are
several legal laws and regulations which must be adopted by the company to protect the
rights and interest of the organisation. Employer will be responsible to adopt laws like,
minimum wage act, equality act 2010, working hours act, etc.
 Ethics : It is the set of questions, discoveries and defending the values, purposes and
principles. It is based on the well grounded regulations of fair and unfair where it applies
to any principles or moral values. Being in a hotel industry, Travelodge must follow
several ethical principles which will maintain harmony and proper direction in the
organisation.
Apart from this, performance objectives are the targets, which is set by the individuals
and are often carried out on the basis of SMART objectives. It tends to be the most difficult
criteria. For this, Travelodge will develop various strategies that will aim loyalty card members
which is accepted by stakeholders (Clokie and Fourie, 2016). They are the milestone on the path
to accomplish the company target and objectives. It enable the employee for development of
plan and organise the work in accordance with the accomplished results and outcomes. It will
help in developing knowledge base and skills which will thrive in their work and also
collaborates with their colleagues that have greater transparency and mutual understanding.
1.2
Individuals will measure their personal effectivity with the objectives which are allotted by
the Travelodge. For accomplish business objectives special kind of training will be considered
which will consider all the conception of different positions in an organisations. Therefore, the
following are the terms which will improve efficiency against defined objectives :
 Communication : A person has effective communication skills, which helps inividual in
communicating various policies and programs with various group or individual which are
employed in the organisation (Collet, Hine and Du Plessis, 2015). It helps in making
clearing the people about the vision and mission which is set by the organisation.
 Leadership skills : Leaders are the people who are responsible for influencing people to
work towards the attainment of business objectives and goals. I sometimes lack in leading
people and this affects the final results and outcomes of the organisation.

 Problem solving : These skills are important so that problems of the people can be
solved effectively and efficiently and they will contribute to accomplish business goals
and objectives. I lack this skills as well because many times I am unable to take decisions
which will provide win win solutions to the conflicting parties.
 Team working : It is concerned with ability of the people to work in team. I am able to
develop a good team which works collectively for the attainment of business objectives.
It helps in making them understand that when people work together, than they can
generate more productive results.
 Terms and policies : For this report I critically determined various rule and regulation
which are implement by the organisation. It cover the wellness and occupation of the
human workforce. (Ismail and Mohammed, 2015). It also encrouage my group members
to speak their full skillfulness in the work place.
It is always considered to be necessary to evaluate the own performance because it helps in
learning the internal strength and weakness that I have and helps in conducting various activities
of the business. I will evaluate my performance by doing SWOT analyses which will help me in
using my strength with full potential and will take measures to over come the weaknesses.
Strength
 Strong communication skills which
helps me in clearly communicating the
people in the organisation.
 I have strong leadership skills which
helps in in making healthy working
atmosphere and people feel motivated
to work with me.
Weakness
 I am very poor at risk taking which
restrict me to generate higher return for
my business.
 I lack research and analytical skills
which some times has led to the poor
identification of required resources.
Opportunity
 I have the strong opportunity to
develop my risk taking ability with the
help of evaluating various types of risk
and properly examining their impact in
the organisation.
 I also own the
Threat
 I have a strong threat from my
competitors which makes me
demotivated and also stops me from
moving in a forward direction.

1.3
It is highly recommended that there are various skills which are needed to be improved
and are necessary while working in a Travelodge and they are discussed below :
 Communication : My communication skills are not poor but they are also not that much
strong. I need to improve these skills because communication is a vital part of every day
activities and operations. For this, it is recommended that taking parts in debates, reading
novels, attending group discussions and presenting personal views on this, will become
necessity to improve communication skills.
 Leadership skills : For improving leadership skills which is very crucial in the business
structure of an organisation, it is essential to adopt different methods like providing group
directing and leading duty for short time period like one day and study the occurrence
and experience inside group or team meeting (Ito and Kawazoe, 2015).
 Problem solving : These skills are very important as it helps in maintaining harmony in
the business atmosphere. For this, it is important to have a patient and calm nature of
employee which help them in thinking critically and developing solutions which will be
advantageous for every one and not only for the single team or individual.
 Team work : It is essential for people to realize the benefit of working in team because
when people work in team then they can generate better results. This can be improved by
considering human resources which will have motivating staff to take part while at the
time of discussion it is important to improve the working practice for employee's. Along
with this the human resource management will utilise team effort and strategy to increase
the participation of team members in the organisation.
1.4
Motivation is process of stimulating people and their desires this will help company to
achieve the goal and objective of the company and its employee's. (Jackling and Natoli, 2015). It
is an important element as it encourages and promotes the person to give their best performances
and is accommodating in reaching goals and target of the enterprise. It determines that an
individual feels lack of certain needs which are required to be satisfied. In Travelodge, the
company will motivate people in two forms that is financially and non financially. The financial

motivation will motivate individual be considering various bonuses, incentives, etc. while non
financial motivation will motivate individual by considering respect, recognition, appraisal, etc.
Maslow need hierarchy theory
Maslow need hierarchy is determined in the form of pyramid (The Five Levels of
Maslow's Hierarchy of Needs, 2019). It was developed by Abraham Maslow and suggests that
people are motivated to fulfil basic human needs. Travelodge will adopt this theory in order to
analyse the impact of different needs and they are discussed below :
 Physiological needs : These needs are concerned with the basic human needs like air,
water, shelter, etc. Therefore, Travelodge is a hotel industry and the basic human needs
or customer needs in this is concerned with the provision of bed, clean wash rooms, etc.
 Safety needs : These needs are concerned with the safety and security and involves
physical, emotional and environmental protection and safety (Jackson, 2014). In
travelodge, employees expects job safety while customer expects luggage safety and
security of their health.
 Social needs : After fulfilment of the above two needs, the next need which customer
expects to be fulfilled is love, affection, care, friendship, etc. In travelodge, the customer
will expect politeness and calmness. It will also expect customisation of services which
will build relation between the organisation and customer.
 Esteem needs : These needs are concerned with the self respect, confidence,
achievement, recognition, power, status, etc. Customer of travelodge will expect,
services like pool facility, restaurant, cab facilities, etc.
 Self actualisation needs : This is the highest level of human needs in which it involves
growth and self contentment, gains knowledge, social services, etc. Customer of
Travelodge will expect highest level of services like music events, pubs, meditation
centre, spa facilities, etc.

Source : Maslow's Hierarchy of Needs. 2019
There are various factors which further motivates the employees and it is related to the
career advancement opportunities, job security, accommodation facilities, etc. In the
organisation, when person is appraised and is transferred or promoted to next higher level than
this also motivates them to perform will with full potential.
TASK2
2.1
Business place or work place is an atmosphere where individuals with different
personalities and communication styles, interact with each other (Jackson, 2015). When different
persons of different thoughts and background interact with one another then it can create a
problems and this is referred to as product supported problems. There are different problems that
are faced by Travelodge and needs effective solutions. They are discussed below :
 Training : It is the act of learning and teaching employees who are working in a
Travelodge. It is a useful tool which helps an individual in acquiring knowledge, skills,
abilities and attitudes. This is important so that more and more employees can become
Illustration 1: Maslow's Hierarchy of Needs

educated and efficient enough. It helps in making employees flexible so that they can
deal with the changes in business environment. This will help in reducing the problem of
unskilled or uneducated workforce and business target and objectives will be achieved
effectively & efficiently (Jollands and. et. al., 2015).
 Motivation : It is the act of influencing people to work towards accomplish of business
goals. Motivation is very important in the present business world so that people can be
motivated by several financial and non financial motives like incentives, respect,
appraisal, etc. This will help in reducing the labour absenteeism and also minimises the
labour turnover rate.
 Safety and security : It is crucial that the organisation aims to maintain the safety and
security in the premises which will enhance the employees to work in the organisation
(Kalfa and Taksa, 2015). These safety and security is concerned in relation to the job
security, safety which will provide an assurance to the employees that their job is secure
and safe.
Apart from this, there are several other communications forms which will help in
providing solutions to the work based problems in Travelodge and they are discussed below :
 Verbal communication : It is concerned with the language which involves both speaking
and writing. It refers to the use of words in delivering the relevant message. Written form
involves pen and paper, types electronic document, e-mail, SMS, etc.
 Non verbal communication : It is concerned with delivering message without the use of
words. It involves body structure, gesture, poster, tone of voice, etc. It helps receiver in
interpreting the messages received (Messum, Wilkes and Jackson, 2015).
Body structure : Understanding the body language is important in the Travelodge
because it helps in revealing that whether the individual is genuinely interested in
communicating or not. For instance, different types of facial expressions like sadness, anger,
happiness, surprise, confusion, excitement, helps in knowing the mood of the person. The
expression on a face of a person is helpful in determining the interest of the person. Body
language further involves eyes signals like gazing of eyes, blinking, size of pupil, etc. It helps in
knowing a great deal about what a person must be thinking. Mouth expressions and movements
are also crucial because if persons lips are pursed then this indicates the disapproval or distrust,
if lips are biting then it means that they are worried, stressed, etc. When people are covering their

mouth then it means that they are hiding their emotional reactions (Mishra, 2014). Gestures are
related to the most direct and obvious body language signals which involves, waving, pointing,
using fingers, etc.
Work based problem are those problems or obstacles which restricts the individual from
working within the organisation. The following are the work based problems :
 Communication problem : Communication plays a very crucial role in the organisation.
But if there is poor communication then employees may not be aware about the manner
in which the work is to be performed and this can lead to poor performance. This
problem can be solved by effective and regularly communicating with them at that
workplace so that they will be attentive and aware of what work they are needed to
perform.
 Rising rate of employee turnover : When employees do not get full attention or they may
feel unsafe then they tends to leave the organisation. They need regular motivation and
lack of proper training and motivation can led to the labour absenteeism. This can be
solved by providing safety and security to the employees with regular motivation in form
of financial or non financial so that they will be encouraged for working with the
company. Furthermore, there must be some flexibility for the employees in the
organisation.
Letter
To Senior Management
123 ABC,
London, UK.
Subject : Solution to work based problems
Date : 17.05.2019
Respect sir,
Work based problems are very common now a days, and there are various problems like,
communication problem, labour turnover, interpersonal skills insufficiency, etc. They are
required to be treated with due care. The ultimate solution for all the problem is comply the
organisation with employment laws which will protect the rights and interest of employee like
using flexible working hours, delegation of work, communicating workers regularly, motivating

employees on regular basis, etc.
Yours’s sincerely
PQR.
2.2
Communication is very crucial part in the business organisation. It is necesaary to have
good understanding about different method of communication styles because it will help the
people in behaving when they will be confronting with a difficult person. Good communication
styles will need higher level of self awareness. An individual communicates in a variety of styles
in Travelodge and they are discussed below :
 Assertive : This style of communication is concerned with high esteem. It is one of the
healthiest and most effective style (Paadi, 2014). When a person is assertive in nature
then they are the most confident ones.
 Aggressive : This style is concerned with placing the view point of individual and make
them win. The behaviour of the person in this is concerned with treating their needs as
the most important one.
 Submissive : This communication style is concerned with pleasing and enjoying with
other people and avoiding struggle within the organisation. It is opposite of aggressive
and gives importance to the needs of the other people.
 Manipulative : The manipulative style is concerned with scheming, shrewd and
calculating. These communicators are more skilled with influencing and monitoring or
directing other people for their own advantages.
2.3
Time management is concerned with the activity of planning and controlling so that time
can be spend on specific and useful activities. It enables an individual to complete the task on a
given time duration (Pârvu, Ipate and Mitran, 2014). It is complusory to manage time effectively
and efficiently. This helps in making best use of available time and resources. It is the manner
which is decided to utilise the time in order to maximise the productivity in accomplishing
certain long term goals and objectives. Under this various time management scheme which will
be adopted by the employees of the Travelodge and they are discussed below :

 Prioritising workload : It is very important to prioritise the work. This helps in giving
more attention to the most essential work while low priority to the less urgent work. It
helps in giving attention and time to the work which is very crucial for the success of the
organisation. The company focus more on the important activities and enable them. This
help management to control the process time activities. Along with this most of the
important activities are concerned with priority to complete its work.
 Avoid multi tasking : One must avoid doing multiple tasks at a single time because this
distracts their concentration and focus from work (Rao, 2014). By doing multiple work,
they are not be able to carry out the goals and objectives of a single task which will create
burden, pressure and hectic for the individual to work.
 Making and keeping appointments : One must maintain regular appointment book in
which they will be keeping and maintaining different appointments such that they will be
able to meet people and manages proper time.
 Reliable estimates of task time : It is important to make the adequate estimates of time.
By doing this, they will be able to set the deadlines for their task within which it must be
completed and this helps in accomplishing overall business goals on time.
 Avoid Procrastinating : It is important to always divide the tasks into smaller portions
which will help in assigning those smaller portions to different people according to their
skills and abilities (Riebe and Jackson, 2014). By doing this, the task will not only be
completed on time but it will also generate effective results due to increased in efficiency.
TASK3
3.1
The various roles which will be played by the individual in team in accomplishing the
goals and objectives of the Travelodge are discussed below with the help of Belbin team role
model which was designed for the intention of utilising the talents and personalities of team
members.
 Implementer : It is the practical organiser within the team who is responsible for
converting ideas into definite plan of actions. They are disciplined and task oriented and
puts plans such that the task is easily executable.

 Resource investigator : In this role, an individual will be cheerful and extrovert person
with lot of contacts within and outside the team. They are good while maintaining
contacts but at the same time can become careless.
 Plant : In this role, an individual while working in team will be creative thinker of the
team. They are helpful in solving critical and complex problems which may arise within
the organisation.
 Monitor : This individual working in team is sensible, thoughtful and critical. This helps
in analysing, accurately judging, understanding and comprehending.
 Shaper : They are driven, passionate and will full, while working in team, they have a
strong urge to perform and overlooks the challenges (Simatele, 2015). They move the
teams in forward direction, solves problems and generates adequate and appropriate
results.
 Coordinator : They are responsible for looking after the procedures, helps in clarifying
the intentions of the team members and summarises what everyone wishes to have. They
trust on other people very easily and some times their intention is to leave too much work
to others.
The Belbin team roles will have strong contribution on the success of the organisation. It
will the company in determining the talent of the people through effective training
management programs. This will be useful for the leadership development plans because
they are able to adopt different leadership style for different teams. It is very crucial in
recruitment and development department because the team communicate jointly about the
employees regarding whom to select and whom to not.
3.2
Team dynamic are the psychological, unconscious forces which determine the path of a
team behaviour and performances. This activities are created by the nature of the team work, the
personalities within the team, working relations with other members of the organisation. A team
is a combination of two or more person and the management combine them together to match
their efforts with the goal of the company.
The positive team member of the organisation belong to a different background but their
positiveness help them to trust each other. As this trust help the members to work together.
Along with this it also company to combine its collective decision so the management are

responsible and accountable for the outcome result of the company. Teams which help good
dynamic in its group they are more productive in nature. This will expose mutual understanding
and self corrective behaviour. This is important because it enhances the creativity, productivity
and effectiveness. There are various strategies which will boost the team dynamics in Travelodge
and they are discussed below :
 Objectives of the businesses : The long term or short term or corporate business
objectives will motivate the team members to contribute with their full potential for
accomplishing business goals and objectives.
 Enhance team culture : This will enhance the supportive culture of the team which will
promote stronger relationship between individual team members. It creates a workplace
such that it assists well being of the employees, success and enthusiasm.
The team dynamic changes over time because of the different organisational culture and
objectives which are required to accomplish business goals and objectives.
The Tuckman Team theory can be taken into account which demonstrates the
development and maturity of teams and establishes relationship. There are four stages under this
theory. The first one is forming, where the organisation and employees are highly dependent on
the leader for guidance and training. The second one is storming, and in this the team is needed
to focus on the goals. The third one is norming where the team is involved in making
commitments and have strong unity among team members. The last one is performing where the
team is aware of its actions and the reasons for which they are taking those actions.
3.3
The alternative way to accomplish the task in Travelodge is discussed below :
 Selection of team members : The team members must be selected on the basis of
specialisation, specific skills and mixture of styles. This will help the team members in
keeping the members with different skills and specialisations so that goals can be
accomplished.
 Stages in team development : There are various stages involved in developing a team
and this involves identity of the people who is a part of team, loyalty so that people will
have faith on the group members, commitment to shared belief so that the employees
remain committed towards the goals and objectives.

 Leadership skills : This skill is concerned with influencing people to work towards the
accomplishment of business goals and objectives. Leader will help in getting direction,
setting standards, motivating, innovative, responsive, reliability, consistency.
TASK4
4.1
In Travelodge, the employees have faced various problems which are needed to be
identified and analysed in detail so that effective and proper solutions to the problems can be
made. The various tools and methods for developing solutions to the problems faced by the
employees (Suleman, 2016). The problem faced by the Travelodge of employee retention is
increasing. So they will be focussing and identifying the reason behind this. It is the appropriate
method that without deliberating the intention of problem none of the organization can deal with
the issue or challenge within the group. And this will help in developing the best suitable
strategy for eliminating and minimising the problem. The another major solution is identifying
problem in a group discussion which will not only help in eliminating the problem but will also
help in devising best solutions because of the larger number of people participation. The best tool
for this is to provide regular motivation and learning abilities to the people which will enhance
their skills and motivates them to work for the attainment of business goals and objectives.
4.2
The different strategies can be used in the organisation for determining the problem of
employee's turnover. Some of the most important strategies are discussed below-
Training- Employees in the Travelogue can be provided proper training and development
programmes. As through the help of their skills & knowledge will be improved. Training and
development programmes will also directly lead to achievement of the goals in the systematic
manner. So if this is done than the management of the organisation will be successful in
decreasing the chances of employee turnover.
Motivation- The employees of Travelogue can be motivated and guided in the proper
manner. As this will lead to completion of the assigned task in the systematic manner. Various
motivational techniques can be used by the management of the organisation. This may include
some employees can be motivated by monetary method while some may be motivated with non

monetary method. By using this Travelogue will be successful in reducing the chances of
employee turnover.
Promotion- To reduce the chances of employee turnover employee of Travelogue can be
promoted or they can be given various kinds of incentives. Promotion of the employee will lead
to increase of roles and responsibilities and will also lead to increase in the sense of
belongingness among the employees. Doing this will automatically reduce the chances of
employee turnover in the organisation. If this is done in the systematic manner than the
individual and organisational goals will also be achieved.
The motivation is a very useful technique in the organisation. When people will be
motivated to work in accordance of the business goals then they will be able to provide most
appropriate and reliable results. This will be useful in reducing labour turnover as well because
with the means of financial and non financial motives the employee can satisfy their various
needs and will remain loyal towards the organisational objectives.
4.3
 One of the biggest impact of the strategy is that the employees will be able to increase the
satisfaction level of their potential customer's. As better services will be provided to them
and their needs and demand will also be taken into consideration. This will directly lead
to increase in sale and profitability of Travelogue. Satisfied guest and customer's will
directly lead to increase in the motivation level of the employees. This will also help in
reducing the chances of duplication of work in the organisation.
 Another positive impact of the strategies is that if proper training and development is
given to the employees than they will be able to solve the problems of the organization
in the best manageable manner. Employees will also have the idea regarding each and
every activity of the organisation. This result that the productivity of employees and
organisation is increased.
 Promotion of desirable candidates in Travelogue will lead to increase in the morale and
motivation level. As it will increase the loyalty of the employees because employees will
work in a systematic and coordinated manner. This will help in achieving the competitive
advantage in the best possible manner. As motivated and promoted employees will
directly help in giving better solutions to the problems and will also give new and
innovative ideas for attracting more and more customer's in the organisation.

 At the same time, apart from various positive impact there are several negative impact
also which are prevailing in the market. When employees are promoted to the higher
level than this can create conflict or bad feeling between those people who are working at
the same level and their interest may be hurt. This will affect the relation between the
people.
CONCLUSION
From the above report it has been concluded that employability skills are very important
for the success of the businesses. Every successful organisation has different sets of skills which
make their employees happier and motivated to work towards the business goals and objectives.

It has explained own responsibilities and performances with the help of various factors like
legislations, ethics, etc. It has explained the importance of communication styles and verbal and
non verbal communication methods are explained for the purpose of demonstrating that not only
words but body structure also matters while communicating.

REFERENCE
Books and Journals