Employability Skills Report: Travelodge, Skills, and Problem Solving

This report comprehensively examines employability skills within the context of Travelodge, a hospitality firm. It begins by defining employability skills and their importance, followed by a detailed analysis of personal responsibilities and performance objectives for a manager within the organization. The report evaluates the manager's effectiveness against defined objectives and offers recommendations for improvement, focusing on enhancing communication and self-confidence. It further explores motivational techniques, including Maslow's theory and various financial and non-financial tools. The report then addresses work-based problems such as communication barriers and ineffective teamwork, proposing solutions to improve business performance. It covers strategies for time management, team dynamics, and problem-solving, including the development of a strategy to resolve labor turnover. Finally, the report evaluates the potential impact of implementing the proposed strategy on the business.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Develop a set of own responsibility and performance objectives ...................................1
1.2 Evaluate own effectiveness against defined objectives ...................................................2
1.3 Make recommendations for improvement .......................................................................3
1.4 Review how motivational techniques can be used to improve quality of performance...4
TASK 2............................................................................................................................................5
2.1 Develop solutions to work-based problems ....................................................................5
2.2 Communicate in a variety of styles and appropriate manner at various levels ...............6
2.3 Identify effective time-management strategies ...............................................................7
TASK 3............................................................................................................................................8
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals .......................................................................................................................................8
3.2 Analyses team dynamics .................................................................................................9
3.3 Suggest alternative ways to complete tasks and achieve team goals ............................10
TASK 4 ........................................................................................................................................10
4.1 Evaluate tools and methods for developing solutions to problems ...............................10
4.2 Develop an appropriate strategy for resolving the problem of labour turnover in an
organisation .........................................................................................................................11
4.3 Evaluate the Potential impact on the business of implementing the strategy ................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
.......................................................................................................................................................14

INTRODUCTION
Employability skills are additional competency of person which enhance his performance
and productivity in enterprise (EMPLOYABILITY SKILLS. 2016). It cover special attitudes and
skills that enables workers to take effective decisions, develop respect, solve problems and
become better personality of business entity. These skills support workforce in professional and
personal development. In today's high competitive globe, employers have better amount of
choice in order to promote and hire employees (Andrews and Russell, 2012). They have different
skills for making, sustaining and acquiring job successfully. In this report, given organisation is
Travelodge, it is a private firm operating in the hospitality sector throughout the UK. It was
established in 1985 by Keith Hamil. This assignment divided into certain parts which includes
own responsibilities and performance, development of transferable and interpersonal skills.
Further, understanding the dynamics of working and different kind of strategies for problem
solving also included in this assignment.
TASK 1
1.1 Develop a set of own responsibility and performance objectives
In the Travelodge, I lead the overall running and functions of hotel as well as inspiring
and motivating entire workforce. As a manager I have different role in order to maximise profits
and sales and meeting agreed targets in an effective manner. In the hotel my job role in a
manager. In this I has different responsibility and duty to achieve long term goals and objectives
easily. I am responsible for motivating entire employees by providing financial and non-financial
motivation tool to the employees. So all these are support me to do entire activities and functions
of company in smooth manner. There are some roles and responsibilities which are play by me
in the organisation are determined as below:
Personal responsibility: In organisation, being manger I have various personal duties which I
have to perform in order to accomplish set targets. It will support me to achieve long term goals
and objectives of company (Baker and Henson, 2010). It will also also help them to maintain
string and direct or indirect relationship with employees and customers. Some personal roles on
my in the enterprise are:
 To monitor and ensure smooth functioning of selection and recruitment process.
 Maintaining online pall roll system, performance system and monthly reporting.
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 Managing employee relation in retailing industry to extract good performance from the
workforce.
 To support and resolve the problems and queries related to group members and
administration.
 As a hotel manager, I am responsible for providing training to subordinate in team or
development.
 As a manager, I am liable to invite all employees in the decision making process related
to the development of procedures and policies in the organisation.
 Another role of my in the business organisation is identify different legislations, ethics
work role related to the employment. I am responsible for providing accurate rights and responsibility to the entire employees
as per its skills and attributes.
Performance objectives: These are identify as a targets that a person set on a semi-
annual, yearly and quarterly base. In order to achieve performance objectives I have various roles
which are given as below:
Individual appraisal systems: Being manager, I am responsible to measure performance
and productivity of employees. This will support to find out deviation in workforce performance
in relation to standards. This give by way of maximise performance of workers (Benson, Morgan
and Filippaios, 2014). This is main duty of me to ascertain remuneration or basic pay of staff
members on basis of its work and activity.
Training needs: Training is one of the main and essential part for the employees to
increase their knowledge and skill on particular matter of company. In this I am thinking to plan
training and learning program for betterment of workforce. Beside this, I am select on the job
and off the job training program which support the business to gain competitive advantages
easily.
Communication: I has effective and strong communication quality which helps me to
easily allot duties and responsibilities to workforce as per its work and performance in the
organisation. I am able to communicate all information about business structure, environment,
products, process to the all employees which help them to maintain strong relationship for long
duration (De Guzman and Choi, 2013).
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1.2 Evaluate own effectiveness against defined objectives
I have mentioned above my different management duties and set performance objectives
and goals for the Travelodge. Now, it is essential for me to analyse my effectiveness or potency
against the wanted objectives or targets, first of all, it is more effective and significant for me to
involve and assist in the business procedures and policies. I accomplish such objectives by
innovating the framework of policy for actual and new workers of the organisation.
Secondly, my other objectives is to hire right candidates at accurate place within precise
time period. In this I will use different kind of internal and external channels of recruitment
which help me to select best one from pool of candidates. I will control and peruse entire
proceedings of the selection and recruitment process. The new representatives will be analysed
on the basis of different interviews and tests. Accurate channel of communication will be
implanted to make them alert regarding their hiring process.
From the above discussed information it can be concluded, I require to identify them
regulation and legislations of the Travelodge which support them to know the work culture of
business. I will assist them to perform in an effective and efficient manner (Dhiman, 2012,).
Also, I need excellent understanding and knowledge of employees relation and employment
legislations.
Another objective of my is to retain knowledgeable and skilled workforce for the
enterprise. I will make apply of different motivation techniques and concepts to perform the
needed set standards. All these roles will need my acute effectiveness and involvement to
achieve my job duties as contrast to my performance.
1.3 Make recommendations for improvement
There are different business activities or functions considering in and out of organisation.
Some activities are easy and favourable to deal with and some needs knowledge and experience
in order to make accurate decisions. I have been performing and working in Travelodge from
quiet long duration. During my trial period, I lacked better communication quality with my peers
and administrators. State a engaged nature person, I follow to delay while communicating or
transferring in my own workplace. There was poor self-confidence in showing my ideas and
thoughts for a specific task or project. My verbal and written communication quality were
confined to sufficient plans and lack understandability in explanation.
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Later I was guided and motivated by my managers and I too defined to create and
enhance my communication quality. I took different measures in order to change and get
effective skills related to communication. I shared writing reports and assignments on the regular
basis to make confident that bid over language are implemented. I even started working and
performing team assignments or work rather than functioning individually (Jones and Iredale,
2010). Present, the organisation helped me by giving additional training and development
programs. There are leader guide focuses on both kind of presentation such as written and oral in
equal manner. Gradually, I started developing these lessons or work in my workstation. I also
visited websites and blogs of various motivators, authors, consultancy provider and economists.
All these evaluate contributed in making an effective communicator in me.
1.4 Review how motivational techniques can be used to improve quality of performance
Motivation is identify as an effective and beneficial factor which is used by the manager
in order to motivate their entire workforce by providing fair salary, remuneration and many other
benefits.
A manager is an individual that are accountable for directing and planning the work of a
team of persons, monitoring their activity and taking corrective action when required or
necessary. They are also responsible for supervising entire resources to accomplish goals and
objectives measuring managerial performance. As a hotel manager, they are liable and
responsible for motivating and encouraging their employees towards achievement of better
outcomes. Thus, in this they used different types of benefits such as financial and non financial
motivational tool, incentives, fair remuneration and many other.
There are different types of motivational theories and tools which are used by Travelodge
manager are determined as below:
Motivational Theory: Maslow is one of the best and important theory which is used by
the Travelodge to motivate their each and every staff members. Such model includes some need
which are needed by the employees such as physiological, safety, belongingness, esteem and
self-actualisation. All these are help the business to enhance quality performance of employees.
In order to fulfil all needs company provide training which help in the growth and development
of their success (Keller, Parker and Chan, 2011). They also give fair remuneration job security,
health insurance, work safety and many other which benefited to the business to maintain strong
relation with employees.
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Motivational tools: It is divided into two parts which are beneficial for the employees to
maximise their performance level. These types are described as below:
Financial motivational techniques: This includes to give the additional remuneration
and advantages to workforce on the basis of their work and performance in the organisation. This
motivates or encourage them to add unique skills and enhance their productivity. It will supports
the workers of enterprise is to earn maximum and accomplish better outcomes in firm by rising
their performance level.
Non-Financial motivational techniques: This covers such tools which acknowledge and
force the worker to work effectively in business entity (Koen, Klehe and Van Vianen, 2013).
Different tactics are followed by Human resource manager of Travelodge to encourage the
workers in non-financial manner covers competition participation, recognition etc.
Rewards and incentives: It is another important factor which is used by the business
manger to motivate their employees by providing rewards and incentives. In this administrator of
the organisation give performance appraisal, extra earning and many other benefits to the
workforce which help to maintain
TASK 2
2.1 Develop solutions to work-based problems
In Travelodge, there are different issue which are faced by the business manager during
communicating all information and building a effective team. Both issue are highly effects on the
business performance and productivity in a direct or indirect manner. These issues are
determined as below:
Lack of Communication: In the hotel, there are various department which are working
to achieve better outcomes but in which they are not clearly provide information to the upper
level management. Thus it highly effects on the business performance and goodwill. In hotel,
there are may workers having different geographic background, so this creates communication
barriers because of language, culture differences. It is a main issue which decrease productivity
and profitability of business. In this, hotel manager not easily communicate all information to its
other staff members so that they are unaware about business process and activities (Messum,
Wilkes and Jackson, 2011). It highly effects on business goodwill and image in marketplace.
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High employees turnover: Due to improver strategy and polices large number of the
employees are left. Another reasons about arriving this issue in the hotel is improper training and
development that highly effects on the company goodwill and image in a negative manner. It is
another issue which re faced by the hotel. Due to existence of various factors and knowledge of
the employees this problem generates. The workforce are either not happy with the present
working culture or environment of the Travelodge or they are pull in other effective changes.
Solution of this problem is regular suggestion and feedbacks from the workers is seized
in consideration. There are different motivational techniques which is also used by business such
as financial and non-financial advantages support to retain the workers in the Hotel. Therefore,
business mainly faces these type of work-based issue but with the follow of certain techniques
and theories can be enhanced and implemented (Poon, 2012). There are some other solutions
which are determined as below:
Interacting an effective communication: In order to solve such issue in the organisation
hotel manager require to install portal because it support the business to easily communicate all
information effectively. It is a situation in which sender provide useful data to the receiver. Thus,
it support the hotel to easily reduce communication problem easily.
Providing training and development class: It is another important tool which is used by
hotel to overcome another issue i.e. unskilled workforce. In this hotel manager provide accurate
training to their entire staff members which benefited to them to increase their knowledge and
skills.
2.2 Communicate in a variety of styles and appropriate manner at various levels
The Travelodge needs a strong and effective communication medium or channel at
different levels of organisation in order to monitor and guide its work in proper manner. At lower
level of hierarchy, the administrator gives instructions and guidelines to the workforce through
informal communication way such as face-to-face communication. Subordinates are
communicated and instructed via formal document of written communication in the way of
reports, letters, spreadsheet and memos (Rosenberg, Heimler and Morote, 2012). The process is
applied mainly in written way to make sure that the instructions are interpreted in clear manner
and implemented efficiently by the workforce of hotel. Now, for the higher executives or the top
level and official the different systems of communication applied in the way of annual reports
and meetings. The opportunities or the threats of Travelodge is followed to the high officials via
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even newsletters, blogs, video conferencing, telephonic conversations and mails. Thus, the
process of communication which plays essential role in the functioning and working of an
enterprise.
Letter
Address:
Date: July 7, 2018
The Senior management
Travelodge Hotel, London
Respected Sir
We have understand about different issue which are arise in the hotel. It is highly effects on our
productivity and profitability in direct manner. There is requirement of training and
development class because with the help of this as a manager of the hotel I will increase my
knowledge criteria. Also there is requirement of effective communication of channel including
equipments of software package. The Travelodge hotel use different ways to sole all problems
effectively which help them to maximise their performance and profitability. Please Kindly
aspect into this matter.
Sincerely
Name
Memo
Travelodge Hotel
To: All staff members
From: Superior
Date: 7th July 2018
Subject : Difficulty in the organisation
Main motive for preparing memo is to aware you about all issues and problems which is
presently addressed by the Travelodge hotel. There is some workers has lack of knowledge
about digital technology, process and many other which highly influence on the business
performance ( Zuzel, 2010). In this highly requirement of accurate training programs which is
provided by the manger which help them to deal with difficult situation easily. It will take some
time to addressed such issue in a proper manner. Beside this you are coordinate all team
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members easily.
Thank You
Best Regards
Name
2.3 Identify effective time-management strategies
Time management: It is about organising their competing priorities or precedence in the
limited time period. It is more essential and significant to accomplish their better outcomes,
reduce stress, make better decision and many other. All these are highly essential for the
development and growth of company within predetermined period of time. Effective time
management includes five steps such as Plan, Assess, Organize, Prioritize and schedule. All
these are assist in setting personal goals and objectives easily. It includes some parts which are
important for the business to deals with difficult situation and achieve long term goals and
objectives easily (Ryan, 2012). There are some aspects which are includes in the time
management are as below: Prioritising workload, Setting work objectives, Making and keeping
appointment:, Working steadily rather than erratically, Time for learning and Reliable estimate
of task time.
Different types of time management strategies:1. Pre planning and scheduling: In the Hotel, it is require by the manager in order to plan
an effective strategy which support the company to achieve their better outcomes.2. Remove distraction: It is highly needed to decrease distraction and accomplish long term
goals and objectives in an effective manner.3. Prioritization of task: It is also needed in order to fix into a precedence list. So it is
important task or activity which is accomplished by administrator.4. Work sequencing: In the hotel, it is extremely required in developing accurate sequence,
so with the support of this, each and every employees are work in proper manner.5. Authority decentralisation: Providing certain type of roles and duties to workforce that
will assist in fulfilling entire task and activities in effective manner.
6. Measurement: It is identify as last level, which is essential and required in order to create
modification. It is also support the business to achieve better results and gain competitive
advantages (Saunders and Zuzel, 2010).
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TASK 3
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals
Team: It is identify as an employees group who have at lease certain collective tasks and
where the group members are authorised to set mutually the performance of these collective
tasks. Group is work is identified by a common tasks necessitate interdependent and integrative
or successive action. Team role is a tendency to contribute, interrelate and behave with others in
a particular way (Terrell, Richardson and Hamilton, 2011). Main purpose of team is to solve
issue, achieve better outcomes and many other. In this Belbin team role is more important which
has 9 elements are determined as below:
Resources investigator: It is main role which is play by the hotel manager is order to
analysis appropriate resources of training which help the employees to maximise their
knowledge criteria.
As a role of team workers: As per this role manager prepare an employee induction pack
which help the business to make an effective team. It benefited to the organisation to maintain
employees turnover.
Role of co-ordinator: As per this role Travelodge Hotel manger provide roles and
responsibilities to the entire workforce as per its work and performance. It help the business to
attain their goals within predetermined period of time (Torres-Machí and et. al., 2012).
Plant: In this manager has creativity, free-thinking, imaginative, solves difficult issue and
generates ideas which support the business manager to increase their sales.
Monitor Evaluator: This role support the manager to monitor all activities and functions
of company in limited time period. Main strength of this role are strategic, discerning and Sober.
It sees entire options and judges in an accurate manner.
Specialist: It brings in depth and detailed knowledge of a main area to the group.
Strength of this in the hotel is it gives specialist skills and knowledge.
Shaper: It gives the necessary and important drive to see that the group keeps turning and
doest not lose emphasis or momentum.
Implementer: It required to deign a workable strategy and executed it out as an efficient
manner as possible. Main strength of this is it is reliable, practical, efficient. It moves plans into
actions as well as organise work that require to be finished (Wibrow, 2011).
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