Improving Employability: Communication Strategies in Healthcare

This report addresses communication problems within a healthcare setting, specifically focusing on Cromwell Hospital. It highlights the importance of effective communication among staff and with patients, proposing solutions such as improving listening skills, implementing feedback mechanisms like an open-door policy, and developing writing skills. The report further details strategies to resolve communication issues, emphasizing the impact of motivation and clarity. Ultimately, the successful implementation of these strategies is expected to increase profitability, enhance customer satisfaction, and provide clear direction for employees, contributing to a more effective and productive work environment. This document is available on Desklib, a platform offering a variety of study tools and resources for students.

Employability Skills
in
Health & Social Care Organization

4.1 Methods for developing solutions for work based problem
Being a staff nurse at Cromwell hospital I faced communication problem
in our work structure. Communication issues occur when the message is
not communicated properly to the person. In hospital it is very important
to communicate properly with employees as well as patients (Mott, Noor
and Aziz, 2006). Thereby, Management has to resolve these
communication issues immediately by implementing the strategies for
diagnosing, analyzing the situations, communicating the messages in
appropriate ways. Following are the solutions to resolve the
communication issues at workplace are as follows,

Continued...
 Improvement in listening skills: Listening is one of the most important aspect
of communication. The management of Cromwell can design training and
development program for their employees to develop their listening skills.
Listening skills directly impact on employee’s job effectiveness and quality of
work.
 Feedback and upward communication: Furthermore, feedback and upward
communication always reduce the chances of misunderstanding. In Cromwell
hospital management takes care of feedback by using open door policy.
According to this all the employees and patients can provide their suggestions
and feedback for improving services (Zaharim, Omar and et. al. 2010). This
policy helps the organization to establish effective communication with
employees and patients.

Continued...
 Developing writing skills: Written messages can be helpful in avoiding the
chances of communication gap and perception. By developing writing skills in
employees the organization can sort out the issue of communication gape. It is
important to keep the words simple and specific while writing a message.

4.2 Strategies to resolve the communication problems
To resolve the communication problems at Cromwell Hospital, the firm can use
following strategies,
 Improvement in listening skills: To resolve the issues regarding communication
at Cromwell hospital. The management has to focus on improving the listening
skills of employees and patients. Management has to stress on the importance
and benefits of listening.
 Feedback and open door policy: However, open door policy in Cromwell
hospital provide open platform to all the employees and patients to provide their
suggestion and feedback directly to the concerned person (Raybould and Sheedy,
2005). Thereby, to establish a effective communication management can arrange
meetings with patients and group discussion for employees.
 Increasing motivation at workplace: Moreover, Motivation in employees also
increases their confidence level to communicate easily. Thereby, it is very
important to motivate the workforce time to time.

4.3 Impact of implementing the strategies
The impact of implementing the strategies for effective communication at Cromwell
hospital is as follows,
 Provides clarity: The proper and effective communication provides clarity and
direction to employees to understand the needs and demands of workplace. This
clarity leads them to work effectively.
 Increase profitability and sales: Further, Effective communication always
creates better understanding of work which can result in increased profitability
of Cromwell hospital and high class customer services of organization.
 Increase in customer satisfaction: Good communication with customers can
benefit them in services and support. Employees can support customers
efficiently with their communication skills (Watts, 2006). This support and
better service creates satisfaction in patient.
Thereby, effective communication is essential in organization to increase profitability
and customer satisfaction. Communication involves being confident while speaking and
writing well to make people understood the message.

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Thank you...