Employability Skills Report: Roles, Skills, and Problem Solving

This report analyzes the employability skills required for an HR manager at Marks and Spencer. It begins by outlining the essential skills, including organization, planning, recruitment, and technological proficiency, alongside performance objectives related to communication, time management, and problem-solving. The report then evaluates the effectiveness of these skills and addresses a specific organizational challenge: lack of coordination between employees and management, impacting productivity. Proposed solutions include improved communication, training and development, and team-based work environments. Furthermore, the report explores motivational tools such as clear expectations, bonus systems, and continuous feedback. The second part of the report focuses on problem-solving methodologies, detailing steps such as identifying, structuring, and solving problems, alongside communication strategies. Finally, the report examines team member roles based on Belbin's model, highlighting the importance of various roles in achieving team goals.

Employability skill

Table of Contents
Introduction......................................................................................................................................3
1.1 ................................................................................................................................................3
1.2................................................................................................................................................3
1.3.................................................................................................................................................4
1.4.................................................................................................................................................4
Task 2...............................................................................................................................................5
2.1.................................................................................................................................................5
2.2.................................................................................................................................................6
2.3.................................................................................................................................................7
Task 3...............................................................................................................................................7
3.1.................................................................................................................................................7
3.2.................................................................................................................................................8
3.3.................................................................................................................................................9
Task 4...............................................................................................................................................9
4.1.................................................................................................................................................9
4.2...............................................................................................................................................10
4.3...............................................................................................................................................10
Conclusion.....................................................................................................................................10
reference.........................................................................................................................................12

INTRODUCTION
Employability skill are those skill which are required for working any organization that is
problem solving skill, time management skill etc. this skill are very important so that any type of
issues on workplace can be handle easily. The present report is based on Marks and Spencer
company, it is specializes in selling a cloth, luxury food product and home product. It also have a
strong online presence and various retail store in different countries. The present report covers
various roles a team member played in the organization and achieved shared goals and objective
is explained. Along with this, the effectiveness of time management strategies is identified. Apart
from that tools and method for developing a solution for work based problem is evaluated.
1.1
I am working in a Marks and Spencer as a HR manager. For getting success in this
company I need to have employability skill. There is some of my responsibility toward the
organization which I need to be adopted. Firstly I need to organized and planned whole work in
the organization. Further I need to recruit best employee for the Marks and Spencer so that they
can help in achieving a goal and objectives. It is necessary for me to learn a new technological
skill which helps in Handel my whole work on PC and I can also kept employee information
safely in the organization.
Performance objective are as follow
 I want to improve my communication skill so that I can communicate with employee
effectively and efficiently.
 I need to work on time management skill so that I can manage my whole work on time.
 I also need to my technical skill, so that I can work on any software and handle any type
of software.
 I will also improve my problem solving skill, so that solve employee problem easily and
handle the conflict situation
1.2
My own effectiveness against defined performance objective are as follow that is I had
given a best effort and manage all my work in the organization on time. I made a list of my work
so that I can easily handle the work in organization. Further I attend seminar and conference so

that my communication skill also improved. It is necessary for me to communicate effectively
with the employee. I developed my problem solving skill so that I can easily solve any type of
conflict between employees. Moreover it also motivates the employee by appreciating them or
by providing them a reward. It makes feel employee satisfy and they work with full efforts.
Further I also give training and development facility to employee so that they feel work as a
burden and understand it.
1.3
A specific situation which I encountered in the organization is that lack of coordination
between employees and between manager and employee. Due to this problem company is
suffering because productivity is decreasing and workers are unable to give quality work. It
affects the profitability of Marks and Spencer. This is the problem which required to be solved.
For this I recommended that there should be a proper coordination between employee and
manager. It can be done through a proper communication. There should be meeting conducted
once in a month in which employee problem should be listened by manager. Secondly I
recommended that employee need to give a proper training and development facility. so that
their work quality improved and new and existing employee get more knowledge about the
work. Further I recommended that work should be done in a team under the guidance of team
leader so that employee can understand each other nature and by working together company
productivity can also increase. Employee should understand and respect the ideas and views of
each employee. Further environment in which employee are working should be friendly for them
so that workers not get frustrated with work.
1.4
There are various motivational tools which help organization in improving quality
performances that are as follow
Make expectation clear: All the employee working in an organization should clearly
understand that what company is expecting form them (Jackson, 2013). Workers should know
the company goals and strategy so that they can give their best effort for achieving the goal. If
employee clearly know the purpose of the organization then it becomes easy for them to
accomplish objective on time.

Reward a bonus system: employee is needed to provide a bonus on any festival and
when company earn profit. It will motivate the employee to work more hard. When in the
company employee get bonus if company earn profit, then employee will try to give more effort
to their company so that in future they will get more bonuses (Rasul, Rauf, Mansor and
Puvanasvarans 2012). It is a best for motivating a employee at the Marks and Spencer.
Provide a continuous feedback: Manager need to provide a feedback to employee so
that they can make improvement in their work .it a another way of improving a performance of
the company (Prasad and Parasuraman, 2014). When employee came to know about their weak
areas, then they will try to make improvements.
Thus there are also many motivational theory which help employee in improving there
performance of employee. Through Maslow theory and Herzberg theory is very effective in
motivating an employee.
TASK 2
2.1
At the Marks and Spencer it is necessary to identify the work based problem and then
need to analyze a proper solution of the problem then implement it. There are following step
through which company can easily solve the problem that are as follow:
 Identifying the problem: In the organization it is necessary to identify the problem
which is becoming a barrier in the productivity of the organization. The entire problem
can be identified by the manger through a proper communication with employee
(KENNEDY. and JULIET, 2013.). Manager need to communicate with employee and so
that their problem can be identified and action taken according to it. Employee are facing
problem because they don't know the way to use a advance technology.
 Structuring the problem: It is second step in which manage gain the information more
related to issues. Through this it came to know that problem is complex or simple. It can
solved without easily or take time for taking a proper action (Ju, Pacha and Zhang 2014).
In this situation problem is complex new technology are not used properly by the workers
and they are facing an issues work is completing on time.
 Looking for the problem solution: It is a stage in which manager of company take out
various solution of one problem by discussing with employee in meeting. When

discussion done with workers many new ideas get and it will be helpful in solving any
type of problem.
 Making a decision: After analyzing a problem there are various course of action can be
taken. Through a various brain storming session many innovative ideas came out which
can be implemented on problem (Rieb, Roepen and Meakin 2013). Decision is taken out
and one of the best actions is that training session is conducted for employee. In training
session employee are given every week in which they came to know the way of using a
technology.
 Implementation: In this stage solution is implemented with full efforts. Through this
company can take action and which help in taking out employee form this situation. After
implementing a solution various outcomes can be noticed.
 Monitoring or seeking a feedback: It is a last step in which solution which is
implemented is continuously checked, to see that action taken for the problem is
beneficial or not. It can be checked by taking a feedback from the employee who are
provided training. If not changes is recognized then full plan need to be revised.
2.2
The problem which has been discussed can be communicated in a different of style at
organization. There are two type of communication in the company that is formal and informal.
In the formal communication no employee can directly communicate with others. There is
systematic process of communication. There are three level of management that and in each level
communication style is different the information related to problem is passed in top level
management and middle level management through a meeting or email. There is a formal
communication in high level department. While in informal communication employee can easily
communicate and directly shore information with each other. At the lower level all the
information related to work get through a notice and there is informal communication. There I no
2.3
There are various type of management strategy which can be implemented at work place so that
employee work can be manage on time and goal of the organization can be achieved.

Avoid multitasking: Employee in the organization required to avoid multitasking
because it consumes time of employee and work also cannot be managed on time. At one time
only one task should be completed without switching to other task. It also affects the quality of
work because employees not focus one task. So it is necessary that employee avoid multitasking.
Set priority of work: employee should set the priority of work. They need to make list of
work which are important for them, then focus on other work. If employee makes a list of work
they can easily manage whole work on time. Employees are required to first give importance to
that work which is urgent for them.
Divide the complex work: in the origination if employee is working on compels project
then they need to break it in a smaller task. It becomes easy for employee to complete a tough
task on time. Worker can also collect some information related to their tough project so that they
can easily Handel the whole work, it consume less time become easy for employees.
TASK 3
3.1
There is various role team member plays in the team at the time of working together. All
employees have different character and have different roles which can be understand by a
Belbin's model
Action oriented roles
Shaper: Shaper is those people in a team who force other employee for making a improvement
in the work (Benson, Morgan and Filippaios, 2014). They are always tried to take out a best
solution of each problem. Various approach they used to make an improvement in work.
Complete finisher: They play a great role in a team that is error and mistake in a project they
find out. The work done should be accurate and there should be no mistake came out is
seemed by the complete finishers.
Implementer: Implementer are those which see that work is going in a systematic manner or
not. They take idea from the other team members and convert it into a practical way. They
want that all things should be well managed and there is no mismanagement takes place
within the work place.
People oriented roles

Coordinator: In the work place the coordinator make goals and objective clear in front of the
other team member (Dick and Edwards, 2016). They have a interpersonal skill which help
them in handling the team work and solve the problem of workers.
Resources investigator: It a person in a team who always complete a task on time and help
other member in managing their work. They are of simple nature and always ready to help
other team member.
Team worker; A team worker is that who work with effectively and efficiently in organization.
And always work for the best result always. They make a relation with work and support
them in tough work
Though oriented roles:
Monitor elevator: This type of people in a team is though fool and sensible. They take idea and
work on it practically and not emotionally (Walker, 2015). They are not sensitive by nature
and always implement new innovative ideas.
Plant: in this type of employee are always have new ideas and they not work with a team and
work separately because they not like any disturbance in work.
Specialist: They are work for maintaining a skill and abilities and expert in each field. Their
skills always help in achieving goals on time.
At the time of resource investigator, allowable weakness is over optimistic and by that
they can lose their interest so that initial enthusiasm has been passed. At the time or team work
allowable weakness can be indecisive in each and every situation and having a tends in avoiding
the confrontation. At the time of coordinator allowable weakness can be seen as manipulative
and might be offload their own share of the work. They have to spend the time so that they can
do the change in improving the performance at every level in the entity.
3.2
Team dynamic is a physiological force and always direct a team behaviour and
performance. Dynamic team always help in earning profitability. That is they work best for
getting a accurate result. They can easily decide by seeming a work that it can be achieved on
time or not (Aguilar-Martínez, Solé-Sedeñ and Saigí-Rubió 2014). All employees are responsible
for their work and not put a burden of work on other. All team members are expert in their field
and give innovative idea to team. Each member has l role in team and they are always
appreciated for the work. They solve the problem of each member and ca a working environment

in the organization. So the dynamic team help organization in achieving a goals and objective of
the organization.
3.3
There are different ways of completing a task at work place which are discussed below
Team building; it ia best way of achieving a task in the Marks and Spencer. If
employees work in a team they will become stronger and give more efforts in work all the goals
and objective of team is cleared between employee and with a proper guidance of leader they can
easily achieve the goals (Suzana and Ion 2014). Working in a team makes work more easy and
interesting. Further employee’s knowledge also increase and they get new information related ot
work form their experienced team member.
Open communication; open communication is also very effective in completing a task
on time. If any conflict occur in a team at the time of working it can be easily solved by the open
communication, employee feel more stress free because their entire problem is resolved by
leader (Liu, Lu and Chizema 2014.). Further employee can easily ask any query related to work
and employee is given values which make them feel happy. Employee is involved in decision
making process their ideas and views help in increasing the company productivity.
Identify risk and barriers; employee work in a team are high skilled they can easily
identify the problem which come in work and it can be easily solved by them. Employees share
their complex task with other team member (Dick and Edwards 2016). So that no individual feel
burden of work on himself or herself. Workers who are working in a team are highly supportive
and helpful which is very beneficial for the company.
TASK 4
4.1
One work based problem that is due to work load employee performance is getting poor.
They are not giving a quality work to the organization and because of this company productivity
is decreasing and company is not earning profit. This is a main problem which is affecting
overall company. This all problem which company is suffering form that can be solved and 360
degree feedback method (Aguilar-Martínez, Solé-Sedeño and Saigí-Rubió 2014). In this method

company give feedback related to work. Further employee are given chance to share their
problem with employee. Employees are also given reward on their best performance. It helps in
motivating a employee at the time of work load. Employee improves their weak area through a
feedback given by manager.
4.2
The best way to resolve problem of employees is by providing training and development
facility. Workers are given a chance to work in a team it help in improving a relation with
employees. After conducting a interview employee are performing best and their knowledge also
increased. Further workers are working in a team, they learn how to help each other and respect
the views and ideas of each employee (Benson, Morgan and Filippaios 2014). It is a best way to
motivate a employee in the organization so that they can give a best performance and quality
work at the time of working in the work load. Employee is given an incentive on their extra work
which motivates them for working hard in the organization. This all strategy is applied in the
organization on the work based problem. Employee are the part of the organization they are
should be treated well in the organization so that they feel satisfy and give full efforts to the
organization. Employee should be provided job security it help them in retain a longer period of
time in the organization.
4.3
Potential impact of implementing a strategy is those employees are motivated toward
their work. Further they are given a training facility which help in increasing their knowledge
toward their work. Employee are working in a team they understand how to support each other
and share work at the time of work load (Liu, Lu and Chizema 2014). It is the best strategy
which helps in increasing a productivity of organization. Further employees through training and
development program employee work also improved and they are working more efficiently and
effectively. These all have a positive impact on the strategy which is implemented at work place.
CONCLUSION
From the above report it can be concluded that for working in any organization there is so
may skilled and experience needed. There are many motivational tool which is required to be
adopted at work place so that company easily earn a profit and improve the performance of
employee. It is also stated that in company there are many type of problem through which

company is suffering from it can be solved out by adopting a various strategy. Further it can be
concluded that there are different type of member in a team which play various role in team for
achieving goal and objective. With the help of time management strategies, company can easily
manage all the work on time.

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