National Trust Employability Skills: Semester 1 Report

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EMPLOYABILITY SKILLS
NATIONAL TRUST
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Table of Contents
INTRODUCTION.......................................................................................................................................3
TASK1........................................................................................................................................................4
1.1) DEVELOPMENT OF SET OF OWN RESPONSIBILITIES AND PERFORMANCE
OBJECTIVES.........................................................................................................................................4
1.2) EVALUATE EFFECTIVENESS AGAINST DEFINED OBJECTIVE.......................................6
1.3) RECOMMENDATION FOR IMPROVEMENT.........................................................................8
1.4) MOTIVATIONAL TECHNIQUES TO IMPROVE QUALITY OF PERFORMANCE.............8
TASK 2.....................................................................................................................................................12
2.1) DEVELOPMENT OF SOLUTION TO WORK BASED PROBLEM...........................................12
2.2) COMMUNICATION IN VARIOUS STYLES AT VARIOUS LEVELS......................................13
2.3) TIME MANAGEMENT STRATEGIES........................................................................................13
TASK 3.....................................................................................................................................................15
3.1) ROLES OF PEOPLE IN A TEAM AND HOW THEY CAN WORK TOGETHER TO ACHIEVE
GOAL....................................................................................................................................................15
3.2) TEAM DYNAMICS......................................................................................................................16
3.3) WAYS TO COMPLETE TASK AND ACHIEVE TEAM GOALS...............................................16
TASK 4.....................................................................................................................................................18
4.1) TOOLS AND METHODS FOR DEVELOPING SOLUTION......................................................18
4.2) STRATEGY TO RESOLVE PROBLEM OF LABOUR TURNOVER.........................................18
4.3) IMPACT ON BUSINESS OF IMPLEMENTING STRATEGY....................................................19
CONCLUSION.........................................................................................................................................20
REFERENCES..........................................................................................................................................21
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INTRODUCTION
Employability skill refers to a set of an attribute, transferrable skills and knowledge that an
individual should possess to gain initial employment and to maintain the present position in a
job. In other words, it can be said that a group of necessary abilities that include enhancement of
knowledge base, level of mindset and expertise that is very important to achieve success in the
competitive world and workplace (Wolff and Booth, 2017). The report includes my skills and
responsibilities as visitor welcome manager of national trust. National Trust is a non-profit
organization that works to preserve and protect the cultural heritage of a specific geographic
region. The first national trust was founded in 1895 in England that operates as a charitable
organization (National Trust, 2019). This report also includes my capabilities to find out the
solution to work based problem and motivational techniques to improve the quality of
performance in order to achieve the goal of the organization.
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TASK1
It is very important for the visitor welcome manager of national trust to analyze own
responsibilities and skills in order to deliver great services to visitors and satisfy more visitors.
This is very essential for a manager to make sure that the visitor feels welcome and have
inspirational experience.
1.1) DEVELOPMENT OF SET OF OWN RESPONSIBILITIES AND
PERFORMANCE OBJECTIVES
Being the visitor welcome manager of national trust my responsibilities are explained below
Managing budget-Being the visitor welcome manager my responsibility is to manage the
budget in order to train and recruit a team. It is very important for me to control and monitor
resources.
Recruiting, training and supervising staff-This is one of the important responsibility to hire
the right person for the right position and making arrangement providing adequate training to
those people in order to make them able to perform their job effectively. After providing
adequate training, it is also the responsibility of the manager to supervise them to make sure that
are they doing their job correctly or not (National Trust, 2019).
Managing risk-This is one of the most important responsibilities that include managing risk for
the public, contractor and staff.
Developing heritage attraction-It considered as one of the most important responsibilities of
manager of national trust to make efforts to create and develop surroundings of the heritage so
attractive that it attracts visitors and help to increase and enhance visitors access (National Trust,
2019).
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Leading people-Manager of the organization is responsible to lead and manage people in the
organization by setting clear objectives and providing regular reviews in order to drive strong
performance (Abas, and Imam, 2016).
Reputation management and branding-As national trust is the organization that manages and
preserves the historic gardens, houses, painting and sculpture collection so it is very important
for the manager to maintain them properly (National Trust, 2019).
Performance objective
Targets set by an individual on a short term or long-term basis is termed as performance
objectives. It can be defined as the milestone on the path to accomplishing programs goal.
Performance objectives required being specific, measurable, achievable, relevant and time-bound
so to explain performance objective I am using a SMART framework.
Specific-This is the first criteria of SMART goal this refers that goal should be specific. This can
be done by writing a goal on paper and if the organization wants that everyone should notice the
goal of the organization then the organization can display those goals at a public place (Lawlor,
2012).
Measurable-This is the second criteria of a SMART goal. In order to make a goal measurable,
the task can be broken out into smaller parts and these small parts serve as a milestone that helps
to track the progress.
Achievable-The goal should be attainable and realistic because it affects the motivation of
employees.
Relevant-It refers to take the first step at the right time towards the goal in order to accomplish a
task at a time effectively and includes the availability of sources to accomplish goals.
Time bound-It is very important that each goal have some timeline that will help an individual
to stay focus to achieve a goal (Lawlor, 2012).
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1.2) EVALUATE EFFECTIVENESS AGAINST DEFINED OBJECTIVE
OBJECTIVE OF MANAGER OF NATIONAL
TRUST
EFFECTIVENESS AGAINST THESE
OBJECTIVES
Manager of national trust has to communicate
with visitors and staff of the organization in
order to achieve a better result.
I am able to communicate with people and can
pass information to the staff members but to
achieve optimum results it is very important for
me to work on it in order to make it effective.
It is very important for the manager of national
trust to solve problems that may arise among
employees between employees and visitors and
problem-related to the daily activities and
operations to achieve the goals of the
organization.
I analyzed myself in some of the previous
situations that I am able to solve problems but
when it comes to solving a problem in a critical
situation then I am lacking and not able to solve
problems quickly.
It is very essential for the manager to maintain
and built a team because the team is a very
important part of the organization to achieve a
specific task and this result in turn to achieve
the objective of the organization.
I am able to build the team and assign a task to
team members in an appropriate manner and
provide support to them whenever needed I can
say this because I did the related task to this
and I realize that I am good to manage the
team.
Manager of national trust must be able to lead
people in the right direction to achieve a
particular task by boosting their motivation and
encouraging them.
I have the skill to lead people to get work done
in a proper manner and motivate them to
perform best in order to get better results.
Managing time to complete each task on its
given time is very necessary for the Manager.
I am not able to manage time properly and this
will result sometime that a given task not
completed on time. I am working on this to
manage time effectively.
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1.3) RECOMMENDATION FOR IMPROVEMENT
In the above table, I have mentioned my effectiveness against defined objective which helps me
to realize that in which skill I am good enough and in which I have to make improvement in
order to achieve those objectives.
I have to make my problem-solving skill better in order to solve the problem that may arise on
the daily basis as well as crucial problems it is very important for a manager to solve problems
effectively and quickly.
Manager of the organization needs to convey information to various level of the organization in
order to establish coordination with each level and getting work done by people I have to
improve this skill to convey information and objective clearly to people.
I have to improve my time management skills by learning some techniques to manage time
effectively it is very important because there are different activities to be performed at national
trust in order to make visitors experience great.
1.4) MOTIVATIONAL TECHNIQUES TO IMPROVE QUALITY OF
PERFORMANCE
There are many techniques that can be very helpful to improve and enhance the quality of
performance, Maslow’s Hierarchy of need and Herzberg’s two-factor theory is explained below
Maslow’s Hierarchy of need
This theory was propounded by the Abraham Maslow he explained that the needs of employees
exist at a different level and by satisfying those needs the organization can boost the performance
and motivation of employees. According to Maslow Hierarchy of need, there are five needs of
employee that exist at a different level. The first stage of need is fulfilling psychological need
means basic need of an individual such as food, clothes and shelter. The second stage of the
pyramid is satisfying elements of security need like protection, safety and stability. Then the
third stage includes social need this refers to acceptance from friends' and relatives. The fourth
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stage represents self-esteem need at this stage need of employee of the organization is to get
recognition from the company it also includes prestige, self-respect and achievement. The last
stage of the pyramid is self-actualization need at this stage employee want to enhance their skills
and knowledge for personal development and growth (Gorman, 2010).
Herzberg’s two-factor theory
This theory enables the organization to find out the root of motivation. National trust can
leverage this theory to get the best performance from employees and team. Herzberg identifies
two factors are motivating factor and hygiene factor. The structure below explains which factors
a motivating factor and which factors can be can act as a hygiene factor to improve performance
of employees (Alshmemri, et al, 2017).
Motivation factors-These elements can motivate employees to work best and harder to achieve
the best results. These factors produce positive satisfaction of employees and found within the
work. These factors encourage employees to perform superior and referred to as satisfier.
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Hygiene factors-These factors play an important role to yield motivation at the workplace these
are not responsible for the satisfaction but the absence of these factors can result in
dissatisfaction. These factors are helpful to avoid dissatisfaction and explain the environment of
the job (Alshmemri, et al, 2017).
The diagram below explains the impact of both the factors on the performance of employees of
national trust by affecting the satisfaction of employees.
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TASK 2
2.1) DEVELOPMENT OF SOLUTION TO WORK BASED PROBLEM
National Trust is one of the biggest organization that is working to conserve environment and
heritage. There can be a complex problems arises at the workplace that affects the functioning of
the organization such as there can be a problem that employees of the organization feel it
difficult to use new technology that is implemented by the organization to sustain in this
competitive environment. To solve this problem the organization have to make sure that
adequate training is providing to employees so that they can use new technology in order to
perform well and this ensures the flexible functioning of the organization. For example, the
conflicts among the employees of the organization increase day by day and this affects the
productivity of employees and as well as performance and this, in turn, create a bad impression
on visitors because visitors have direct interaction with visitors. To solve this problem
management of the organization has to identify the point of agreement and disagreement and
then help the staff to develop positive work relationship and implement a strong communication
channel.
2.2) COMMUNICATION IN VARIOUS STYLES AT VARIOUS LEVELS
Being the manager of national trust, I have to do effective communication at various levels and
the way of communicating at different level varies. The communication must be according to the
hierarchy of the organization. In national trust firstly I need to communicate at three levels first
one is the top management, the second one is with the frontline staff or lower level employees
and the third one is with visitors. At each level, my way of communication will vary while
communicating with the top management and seniors of the organization I have to follow
professional and formal communication. There should be respect and regards when I
communicating with seniors (Keyton, et al, 2013). The second level of communication with the
subordinate and lower management while communication with subordinates I have to make sure
that my gestures and words show that I am supportive and friendly this enables subordinate to
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share their problems with me and this also allows them to think freely in order to create an
innovative and creative environment at workplace. Third level of communication with visitors at
this level I have to make sure that my communication should be in the way that visitors cannot
get dissatisfies with that for example, sometimes visitors get rude when they face some problem
so in this case, I have to make sure I provide solution to the problem of visitor patiently. I have to
listen to all the issues and problems carefully and then try to resolve the issue in a very calm
manner and sometimes it requires apology (Bonaccio, et al, 2016). Therefore, I have to make
sure that I am baler to make effective and proper communication at each level.
2.3) TIME MANAGEMENT STRATEGIES
Time management is very essential and plays an important role for the manager of the national
trust because inefficient time management affects activities and operation of national trust and
this results to incompletion of task and goal and this directly linked with the satisfaction of
visitors. Some time management strategies explained below to manage time effectively
(Drucker, 2012).
Focus on high-value activities-This refers to identify the activities and task that can have a
positive impact on the working, project and team. Manager of national trust should start with
tasks that are important (Punt, et al, 2016).
Automate workflow- This can be one of the effective time strategies that help the manager of
national trust to manage time effectively by using new technology. There is a number of
application that can be used to manage various task and activities at workplace and help to
simplifies the difficult task and save time (Drucker, 2012).
Reflect on your work-This is the strategy that allows the manager to analyze and assess current
progress of work and formulate strategies according to improve working further. This can be
very helpful to eliminate those activities that take unnecessary time in order to manage time
effectively and in the right direction and activities.
Delegate task- Manager should identify those tasks that can be performed by other subordinates.
This requires the manager should select the person who has appropriate skills, experience and
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