Employability Skills for Membership and Visitor Welcome Manager

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Employability Skills
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Contents
TABLE OF FIGURES.......................................................................................................................................4
INTRODUCTION...........................................................................................................................................5
P 1................................................................................................................................................................6
1.1 ESTABLISHING OWN RESPONSIBILITY PERFORMANCE AND OBJECTIVE............................................6
1.2 EVALUATION OF EFFECTIVENESS.......................................................................................................8
1.3 SUGGESTIONS TO IMPROVE............................................................................................................13
1.4 REVIEW............................................................................................................................................15
P 2..............................................................................................................................................................17
2.1 ESTABLISHING SOLUTIONS FO WORK-RELATED ISSUES...................................................................17
2.2 COMMUNICATION OF STYLES AT VARIOUS LEVELS.........................................................................18
2.3 TIME-MANAGING STRATEGIES........................................................................................................19
P3..............................................................................................................................................................22
3.1 ROLES IN TEAM FORACHIEVMENT OF SHARED OBJECTIVES............................................................22
3.2 UNDERSTANDING THE DYNAMICS OF A TEAM................................................................................22
3.3 ALTERNATIVE METHODS TO FINISH TASKS AND ACHIEVE THE OBJECTIVE......................................22
P4..............................................................................................................................................................23
4.1 TOOLS AND TECHNIQUES TO ESTABLISHING SOLUTIONS................................................................23
4.2 ESTABLISHING STRATEGY FOR ISSUES RELATED TO LABOUR TURNOVER........................................23
4.3 IMPLICATIONS OF THE STRATEGY ON BUSINESS.............................................................................23
CONCLUSION.............................................................................................................................................24
REFERENCES..............................................................................................................................................25
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TABLE OF FIGURES
FIGURE 1: MASLOW'S NEED HIERARCHY...................................................................................................14
Figure 2: STEPHEN COVEY’S TIME MANAGEMENT MATRIX.......................................................................19
Figure 3: BELBIN TEAM ROLES...................................................................................................................21
Figure 4: STAGES OF TEAM DYNAMICS......................................................................................................23
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INTRODUCTION
Employability skills can be explained as the set of transmittable skills and behaviors that are
required by a person to make it “employable”. Employability skills are also known as
interpersonal skills, workplace skills, job-related skills, communication skills, etc. (Bassot, 2017).
It is important for every employee to have employability skills so that they can carry out the
best in them with the achievement of the organizational goals. Employability skills involve a
range of skills that should be inculcated by an employee, like motivation skill, communication
skills, management skills, interpersonal skills, ability to work in a team, etc. (Bassot, 2017).
These skills are important and are valued because these create a link to how the employee is
interacting with its colleagues, clients, etc. (Bassot, 2017). The assignment would emphasize the
roles and responsibilities that the Membership and Visitor Welcome manager at National Trust
has to play. National Trust is an independent charitable trust that has been formed to conserve
the natural beauty of the country. The roles played by the newly appointed manager would be
to enhance its various skills to finish the tasks hence accomplishing the goals of National Trust.
These employability skills are to be followed by the manager to enhance the working of the
National trust. This assignment would also discuss different methods that are required for
establishing solutions for the issues and its related impact on National trust (Bassot, 2017).
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P 1
1.1 ESTABLISHING OWN RESPONSIBILITY PERFORMANCE AND OBJECTIVE
The roles and responsibilities that I have to perform at national Trustas a Membership and
Visitor Welcome manager are to critically analyze the performance of the staff and to make
sure that the experience of all the guests that visit the National Trustfeel enlightened and
delighted. The roles and responsibilities that are to be played to achieve the objective are:
Manage the visitor’s experience
It’s my responsibility to make a delightful experience for the visitor. And for that, I have to
provide extraordinary services to everyone with the support of the team by maintaining service
commitment behavior. Higher performance standard has to be maintained by with visitor
engagement around the whole property (Bassot, 2017). I have to co-operate with other
functional departments for the effective management of the team at the property.
Risk management
I have to manage the risk effectively and strive to minimize it by making sure that both I and the
team follow the predetermined procedures related to the visitors, staff members, and the
contractors. Risk related to inventory management and money handling processes at National
Trust should be identified, analyzed and managed effectively abiding the rules of the legislation
also (Van Aken and Berends, 2018).
Management of financial performance
I would be held responsible for achieving the extended targets with maximization of the
earnings by taking National Trust’s recruitment process into consideration. I am responsible for
training my team to an impeccable knowledge of recruitment and can stimulate the advantages
of Gift aid and direct debit payment (Bassot, 2017). Also, I have to use tools to optimize the
resources with the fulfillment of the targets.
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Relationship management
I have to ensure that the relationship with the visitors is maintained amicably. And for this, it's
my responsibility that my team is conveying important information regarding the conservation
work to the visitors to build relations with our important places. Also, to increase the
generation of the income for the benefit of the conservation because so that amount generated
can be reinvested in the organization (Van Aken and Berends, 2018).
Effectively leading the people
It’s important for me to create a positive work station for my staff members and volunteers. I
have to select and recruit individuals who are talented and ardent to work, provide them with
proper training and development by setting a goal for them to achieve and providing them with
regular reviews about their performance (Van Aken and Berends, 2018).
Business opportunity developer
I have to extract opportunities from the ideas posed by the members of my team and the
feedback that the client gives, this will help in directing income and creativity of National Trust.
I am held responsible for motivating my team positively and make them have amazing product
knowledge about the places at National Trust (Van Aken and Berends, 2018). This will help in
generating higher revenue including the visitor experience.
To have an effective performance by me and achieving the desired objective of National Trust,
it’s important for me to have excellent employability skills and characteristics like:
 Leading skills
 Communication skills
 Inter-personal skills
 Problem resolving skills
 Decision-making skill
 Marketing skills
 Financial skills
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 Organizing skills
 Motivational skills
 Relations management skill
 People management skill
1.2 EVALUATION OF EFFECTIVENESS
Employability
Skills
Elucidation Performance
Exceptiona
l
Can be
worked
upon
Requires
more
improvemen
t
Leading skills
As a Membership and
VisitorWelcome manager at
National Trust, I should have
exceptional leadership skills
because National Trust wants
me to lead a team which should
be a high performing one so that
we can achieve the desired
targets. Also, leadership skills
involve various character traits
like taking initiative,
communication, motivating,
team relations, etc. (Van Aken
and Berends, 2018).

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Communication
skills
As a Membership and Visitor,
Welcome manager at National
TrustI needs to have robust
communication skill because it is
considered to be the most
important skill that is required to
play the part of the manager.
Also, it is important for me to be
fluent in both oral and written
communications that I can
handle communicate the visitors
effectively. (Van Aken and
Berends, 2018).

Inter-personal
skills
As a Membership and Visitor,
Welcome manager at National
TrustI must excellent inter-
personal skills so that I can build
a rapport with my team
members and the visitors
effectively. Inter-personal skills
are also important so that the
employees can convey their
problems to the manager so that
effective solutions can be
developed, for the same.

As a Membership and Visitor,
Welcome manager at National

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Problem-
resolving skills
TrustI must have the ability to
resolve the issues that arise.
Many a time difficult issues are
faced in the organization and to
solve these issues I need to
problem-resolving skills so that
all the issues are managed
effectively which is impacting the
organization in a negative
manner( Wheelen et al., 2017).
Decision-
making skills
As a Membership and Visitor
Welcome manager at National
Trust, I need to have effective
decision-making skills (Wheelen
et al., 2017). Wherein, I should
be able to take effective
decisions for the team and as
well as for the organization.
Decisions should be made after
analyzing the situation critically
as the decisions that are taken
will have an impact on the
organization.

Marketing skills
As a Membership and Visitor
Welcome manager at National
Trust, I need to have effective
marketing skills. As I have been
appointed to present and
promote the property in a way

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that the potential visitors are
attracted towards it. Marketing
of the property should be done
effectively because this would
help in making the visitors aware
of the same (Wheelen et al.,
2017).
Financial skills
As a Membership and Visitor
Welcome manager at National
Trust, I need to have the
excellent financial skill (Wheelen
et al., 2017).As a manager, I have
to make sure that operations are
carried out in the budget. I have
to make sure that the resources
that are required are used
optimally so that the internal
and external cost that is implied
does not go beyond the budget
that is set.

Organizing skills
As a Membership and Visitor
Welcome manager at National
Trust, I should have decent
organizing skill because as a
manager at National Trust it’s
my responsibility to effectively
manage and organize tasks that
are to be undertaken and carry
out the by the team members.

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Therefore, I am required to
personally allocate the tasks to
the team members so that no
sense of ambiguity and over-
lapping of tasks is there.
Motivational
skills
As a Membership and Visitor
Welcome manager at National
Trust, I need to have
motivational skills. As, a manager
it's my responsibility to keep
myself and my team members
highly motivated so that we can
achieve the targets that we have
set (Wheelen et al., 2017).As a
manager, I have many important
tasks to accomplish that can lead
to fatigue but I must be self-
motivated along with motivating
my team.

Relations
management
skill
As a Membership and Visitor
Welcome manager at National
Trust I need to have effective
relationship management skill
because for every organization
the manager is the link between
the clients and the organization
(Wheelen et al., 2017). And for
that, it’s my responsibility to
maintain amicable relations with

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