Employability Skills Report

This report examines employability skills within the context of NEXT PLC, focusing on challenges related to employee retention. It analyzes various aspects, including the roles and responsibilities of managers, effective communication strategies, team dynamics, time management techniques, and problem-solving approaches to improve employee retention. The report utilizes models like Maslow's hierarchy of needs and Herzberg's two-factor theory to understand employee motivation. It also explores different communication styles and tools suitable for various levels of management within the organization. The analysis includes a fishbone diagram illustrating factors contributing to employee turnover and proposes solutions such as flexible working hours, childcare facilities, and improved communication to enhance employee satisfaction and retention.

Employ-ability Skills

Table of Contents
INTRODUCTION............................................................................................................................3
TASK 1............................................................................................................................................3
1.1...........................................................................................................................................3
1.2...........................................................................................................................................4
1.3...........................................................................................................................................5
1.4...........................................................................................................................................5
M1...........................................................................................................................................6
TASK 2............................................................................................................................................6
2.1 ..........................................................................................................................................6
2.2...........................................................................................................................................7
M2...........................................................................................................................................8
2.3...........................................................................................................................................8
TASK 3............................................................................................................................................9
3.1...........................................................................................................................................9
3.2.........................................................................................................................................10
3.3.........................................................................................................................................11
M3.........................................................................................................................................11
TASK 4..........................................................................................................................................12
4.1.........................................................................................................................................12
4.2.........................................................................................................................................13
4.3.........................................................................................................................................13
CONCLUSION..............................................................................................................................14

INTRODUCTION
Employability skills is related to the employees and its focused on their strength.
Societies and organisations are rapidly developing, the competitions between companies are also
increasing. In these conditions each and every employer want that graduates should not have
their major focus on degree but they should also develop their employability skills (Belot.,
Boone. and Van Ours., 2007.). So to win in this bold contest, managers needed skilled and
talented employees to bring changes in the work environment and employees should be multi-
skilled to fulfil various roles. So graduates who coming into the workforce must have the skills
needed by employers. Employability skills are very essential to become more competing in the
future market where jobs are available. Each graduates have the employability skills which is
needed by employer then according to these skills they perform SWOT analysis make
improvement in planning by formulating action plans.
The below present report is based on the NEXT PLC, this is concerning about what are
the employability skills is a basic need of the new joiners in the company and what they have to
learn in their graduation period(Ayres. K. M., Mechling. L. and Sansosti. F. J., 2013.). So the
report is making a contribution for the students and their future and how they make their self
more better for an organisation.
TASK 1
1.1
Objective and responsibility of Next PLC manager:
Improve in communication: a good information flow system help to a manager provide
necessary information to company's employee to perform their role in achievement of business
objectives. A good communication setup help to general manager to eliminate misunderstanding
among organisation's workers it aid increase in productivity(Goos. and Manning., 2007.).
Training and development program: business manager is responsible to arrange
developmental schedule to employee to accomplishment their assigned task with efficiency.
Motivate to worker: high morale of employees is beneficial for business growth it aids in
proper execution of business plans such marketing and operational.
Organising business activities: manager play crucial role in planing business activities likes
allocation of financial resources, maintain relationship between subordinate and top manager in

taking orders from upper to bottom and getting suggestion of employee to higher management of
business.
Review of performances of employee: a good general manager responsible to inspect sub-
ordinate's performance and provide suggestion to low achievement worker to perform better by
using his advice and reward them those fulfil assigned tasks(Killackey., Jackson. and McGorry.,
2008.).
Assist in business decision through leadership: general manager help to making suitable
decision of business to meet organisational objectives through formulating appropriate business
policies and strategies regarding marketing, financial resources allocation, operational and
customer relation.
It is required for the organisation to develop a set of responsibilities for their manager so
their higher management has to give targets for their manager with a particular deadline in
which they have to set these targets any how. It can help to company to identify potentials of the
managers in different working situations.
NEXT PLC can set performance objectives for their managers to improve their
performance, these objectives can be promotions, appraisal in salary, incentives etc. Monetary
motivation is a best to increase performance of employees so it has to be used by organisation to
improve workings of different department managers.
Responsibilities of NEXT PLC are discussed below:
1. Customer Service: One of the core function of sale's assistant job is customer services.
Assistance needs to interact with customer and ask various questions to them regarding
particular product. By interacting with customer, assistant can easily identify their likes
and dislikes.
2. Selling directly to customers: The best way to sell product to consumer is through
personal selling or selling directly to customer. This build great relationship between
sales assistant and customer as they are directly with them. This is considered as an
opportunity for both parties. Also assistant gets the feedback or review from the
customer at the same time.
3. Provide necessary products: The primary role of sales assistant is to meet the requirement
of target audience in an appropriate manner by providing them goods and services
according to their needs and expectation.

Performance Objective:
1. To serve all customers quickly
2. To ensure that customer must get all the products as per their need and requirement.
3. Higher lead generation
4. Satisfy customer in cost-effective and timely manner
1.2
Evaluation of own effectiveness against defined performance subjective: It is importance
for employee his own responsibility to review his effectiveness through accomplishment goals of
company(Kagohara. and et. al., 2013.). Evaluate aid in improving workers performance, their
career growth, boosting in their skills and confidence level of employee and it establish positive
attitude in company's employees. This can be measure systematic ways:
Identify the skills: achievement of employee goals help to evaluate their effective. Skills assist to
measures match subordinate performance to others. When employee find his own capabilities so
he can improve in it through training and development.
Level of acceptance: performance effectiveness can be measure by acceptance level of answer
ability and duties of the organisational employees. Worker approval for task is indicator of his or
her worthiness in their profession(Grugulis. and Vincent.,2009.).
Comparing performance standard: performance parameter assists to evaluate employee
performance by judging his achieved task in specific period of time. High achievement lead
greater efficiency of employee and aid in organisational growth.
Coordination with team: cooperation with team-members is symbol of his or her effectiveness.
Active in teamwork increase in subordinate productivity, unity in performing assigend role and
responsibility in organisation helps to develop leadership skills, effective communication,
motivator, problem solving etc. in employees.
1.3
Due to hiring new employee in Next PLC in marketing department. Company suffering
by arising conflict because of lack of communication and its put negative impact in
organisational growth and its brand image. Manager can resolve the problems through apply
these process:
Identify problems in system: assessment of those factors or workers who is responsible to gap in
communication and making plan for resolution.

Asses tools and techniques to fill the gap of communication: manager should be identify those
methods which help to improve in company information system(Crino., 2010.). For example
company provide technical device to workers communicate each other it helps to new employee
get direction from his or her mentor to perform task.
Train employee for communication methods: manager of Next PLC provide training program to
company's worker to successfully adopt modern methods of information transformation
programs , it is require proper strategic planning, design and apply on organisational functions.
Follow up: after implementation of communication programs, manager should get feedback from
new and old employee on regular basis and if find any difficulties and add others aspect to
eliminate it(Harvey., Velligan. and Bellack.,2007.). This system company should apply in others
business departments to achieve organisational objectives.
1.4
Use of motivational techniques to improve Next PLC's employee's performance:
Provide positive work environment: organisational climate role is very crucial in
improving workers performance favourable working situation create interest in employee to
contribute his or her maximum level to accomplish their task in business. Positive work
environment stimulate teamwork and coordination among subordinate.
Set goals: it assist to employee in enhance motivation and confidence level to perform
their role in Next PLC, determination objectives encourage company workers to personal and
professional development(Thijssen., Van der Heijden. and Rocco., 2008.). Setting achievable
goals inspire them to reach their assigned role in organisation.
Provide incentives: minatory development motivate employee to give their highest contribution.
It include financial rewards such as holiday trip etc.
Provide professional enrichment: continuous learning of employee helps them sharp their
skills through industry visit programs. This trip provide how to use new technology in their tasks.
Its increase their professional knowledge and technical skills.
Recognise employee achievement: regularly celebrate worker success through best
employee program or best team of company its assist to motivate them towards their work, it aids
in creation healthy competition among employees and they contribute their best in business and
help in meet predetermined organisational objectives.

Delegate authority: division of work authority and responsibility motivate employee
toward company's objectives segregation of power inspire worker through realise their worth for
organisation it lead in effective performance of them(Kahn., 2007.).
Theories of Motivation:
1.Maslow's hierarchy of Needs: The theory was given by Abraham Maslow in 1943. He states
that human being have a hierarchy of needs and they act in such manner that will lead to address
those basic needs in an effective manner and then the desire for other need arises and again they
tries to fulfil those needs. Maslow has represented motivational need into five categories: Physiological Needs: These are the basic needs required by every individual such as
food, water, clothing etc. Such type of needs are referred as basic amenities of person's
life. Safety Needs: These needs are related with environmental, emotional and physical safety
and protection. For instance: Job Security, Family Security, financial security etc. Social Needs: These needs deals with interpersonal and involve feeling of belongingness.
Maslow believes that human wishes to feel sense of acceptance and belongingness among
their peers, social group irrespective of the fact whether these groups large or small. This
include need for affection, love, friendship etc. Esteem Needs: Maslow believes that all human needs to get respected and valued among
others. Esteem is mainly categorise into two parts one is Internal and other is External.
Internal includes confidence, self-respect, sense of achievement whereas External include
status, attention, sense of recognition etc.
 Self-Actualization: This need include the urge to become what person is capable of
becoming or what they possess the potential to become. It covers the need for self-
contentment and growth. It also includes improving existing skills and knowledge in an
effective and efficient manner.
2. Herzberg's Two Factor Model: The theory was given by Frederick Herzberg in 1959.
According to this theory, there are some job factors that leads to result in satisfaction while there
are some other job factors that lead to prevent dissatisfaction. Herzberg categories job factor into
two types which are discussed below:
 Hygiene Factors: These are considered as those job factors that are important for the
existence of motivation at workplace. These factor do not provide satisfaction to

employee for longer term. However if somehow these job factors are absent then it may
lead to dissatisfaction. It mainly includes: Pay, Fringe Benefit, Status, Job Security,
Physical Working Condition etc.
 Motivational Factors: According to Herzberg's, hygiene factors cannot always be
considered as motivators. Motivational factors yield higher & positive satisfaction. Such
type of factors leads to motivate employees for executing superior performance. It mainly
includes Growth and promotional opportunities, sense of recognition, responsibility,
sense of achievement etc.
M1
Target setting is helps and motivate to the employees to move forward a toward the target
and Next Plc has to provide incentive to those who achieves the target, it motivates to others to
work according to their targets. These motivational techniques helps to the employees to
increases the productivity and creativity in their work. Target setting and monetary incentives are
effective to motivate employees, many companies are suing this motivational technique to
motivate employees and increase their work efficiency.
TASK 2
2.1
Identify work based problems: This is the main task to identification of problems in between
employees in a NEXT PLC. This is a need to make solutions for these for issues and to make
productivity better.
Communicational Problems: The company has recruited some new graduates in some
departments. They are new and they does not know about hoe to work in an organisation so they
are hesitating. Departmental managers analyse some of issues related to them;
 Misinterpretation: They are not taking the accurate mean of a conversation and this
creating a conflict situation for them and this affecting on their work.
 Questions and Feedback: A verbal communication requires focused listening skills of
employees and the new joiners have to ask questions with their seniors so this is making a
perfect communication(David. and Dorn., 2013.).

Solutions for these problems: Each and every problems have a solution, some solutions are
here for these situations:
 Effective communication: By making a communicational session with them and give
them suggestions to related problems. Face-to-face meetings with new joiners, a good
practice is to avoid distractions during the communicational session.
 Ask question: Managers have to ask question after communicational session to know
about their queries because sometimes new joiners get hesitation to ask questions.
As organisation is having a problem in communication so it can be resolved by these
communicational mediums which are here;
To communicate with higher level management: Meetings and memos are the best way to make
a communication with the senior management whenever senior management get free they
conduct a meet with employees to resolve their issues.
Medium level management: Telephones and email are best and suitable way to communicate
with middle level employees. It is essential for the organisation to reduce communication gap, e
mails are authentic way to communicate and it can be used as a proof in legal formalities.
Lower level management: To make a conversation and general chat with lower level employees
social media can be used to make a chat with them.
2.2
At various levels in work place the variety of communication tools can be executed by
mangers of NEXT PLC. The size of the firms are given more importance in order to adopt the
best communication style.
The managers are making plans in order to communicate effectively with the board of
directors by organising formal meetings and decisions. It helps in management of activities at
work place so that decisions can be implemented effectually.
The middle levels managers can be communicated with the help of conferences and
seminars. It is most vital technique for ensuring communication at work place. The verbal and
written form of communication can be established at organisation through mailing and actions
verbally.
To staff at the lower level can be communicated by placing the notice on the notice board
or they can be involved in the meetings which are organised at higher levels
Different styles of communication can be used by the NEXT PLC. For the above given situation:

 WEBSITE: This is one of the most important source by which informations can be easily
transmitted among all employees while the help of company website. It results in
ensuring trust among all the employees.(Andrews. and Higson.,2008.).
 INFORMAL: The informal methods of communications are used by the managers in
order to ensure healthy environment at work place. The non verbal form of
communications are examined with the help of having the skills of reading the facial
expression of the person and also the voice tone in which they are communicating the
information. Thus significance of skills which are related with communication can be
transformed effectively.
The firm uses various types of media channels and communication styles in order to develop
awareness among employees at all level.
M2
Higher level: The board members have to formal meetings to resolves problems for future
projects and regarding to management. In which they can use presentation, reports and fact
sheets to measure and convey their informations.
Middle level: At this level managers can use formal communication to make effective decisions
on internal management problems and increase the efficiency of the employees.
Lower level: Mostly managers can use informal way to communicate with the employees to
know their work related problems.
2.3
Effective Time Management Plan of action:
The disciplined and logical approach are included in the effective time management
strategies. Diary management is very required by the employees of NEXT PLC. The dairy
management are valuable factors in order to examine all the task which are important to be
performed. It results in knowing all the important activities and operations in order to achieve
effective and timely results which are most important. If the schedule is very busy then
maintaining diary helps in remembering the task which are of utmost value and importance. All
the task are noticed in the diary according to their priority. On the other hand the time
management strategies are developed in order to avoid procrastination. This is the valuable factor
in order to ensure all activities are completed according to desired time frames. It is argued that if
people avoid procrastination then it results in making people responsible towards their working

and they will perform their operations in disciplined ways. These people focuses on completing
their activities on desired times without any delay. Thus all activities are performed according to
the mentioned time and there is no delay in business operations thus decreasing the work load
and the results will achieved efficiently. The time managing skills includes breaking the task in
sub divisions. The time is assigned to activities according to their priority thus achieving timely
results for different business activities. Diary management is best strategy which is used by
organisation to manage time according to targets which is essential for them to beat competition
and provide a proper service to customers. Most of the managers are using this time management
strategy to prioritize their work in different ranks according to needs.
TASK 3
3.1
Different Role of Employee When They Are Working In A Team:
To understand these different roles of employees in the NEXT PLC to achieving the
goals. The Belbin theory suggests the nine roles of individuals, which are evaluated as:
 SHAPER: The sharper plays an very important role in order to complete business
activities and achieve effective results. These are most valuable persons who always
develop challenging for other employees our departmental managers are one of them.
 IMPLEMENTER: They fulfil all the initiatory executed by the shapers. They always
walk forward in order to achieve goals by executing plans and policies within a team and
our top level managers are playing this role.
 FINISHER: In order to achieve shared values and goals of NEXT PLC., finisher have a
huge role in the NEXT PLC. There major focus is on removing the errors and mistakes
from the project. Lower level managers are playing this role in a perfect manner. Their
main role is linked with executing all business activities in effectual and planned ways.
 PLANTER: The group of people are playing an important role in order to develop
knowledge and ideas to complete business operations in effectual and planned manner. In
the NEXT PLC., middle level managers are playing this perfectly.
As people which are having a several features are working a in a team, shaper, implementer,
finishers and planter are some of the roles which are people are playing in a team. By this teams

are working properly roles are well defined and according to this responsibilities are easily
divided in to team workers.
NEXT PLC has recruited new employee in their organisation who is accountable to act as an
assistant of manager. The role played by new employee will be in the form of Implementer. As
they take the suggestion and ideas from their team and then pass on the best one among the
following to manager. He/she will act as a mediator between manager and employees. They are
self-disciplined and efficient. They are recognise for their loyalty towards the company and its
team members.
My role in NEXT PLC is as Shaper as I believes in attaining company's objective in cost-
effective and timely manner which enables company to gain high competitive advantage over its
rivals. For me, winning is the game so I always tries to frame effective strategies that ultimately
leads to yield higher profitability for the firm.
3.2
TEAM DYNAMICS:
Team dynamics having four stages in the forming, storming, norming and performing in
the NEXT PLC.:
Forming: This is the first stage where all the members of team interact with one another in order
to understand what each other wants to convey (McGurk. and et.al., 2007.) The team members
know one another and they started developing a friendly behaviour in order to achieve their
targets on time.
Storming: This is the second phase, where new joiners carry out discussion with one another.
Employees are sharing their own views with one another in order to complete the whole project.
It is the most important path as team member are given chance in order to understand one
another and judge their capabilities by which they will be completing the business operations.
Norming: This is the third stage where each member is familiar with their roles and
responsibilities thus they achieve their goals in desired time frames. Here new joiners start to
work and making conversation to get the solutions about their problems.
Performing: This is the last stage of performing where all the activities are completed by the
employees according to the storming phase. This is the stage where new joiners start to perform
and gives their best performance.