Employability Skills Report: University Assignment

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University
Employability Skills
By
Student’s name
Lecturer’s name
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Employability Skills
Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
1.1Developing the responsibilities and performances objectives................................................4
1.2 evaluation of the effectiveness............................................................................................6
1.3 Recommendations for improvement......................................................................................8
Task 2...............................................................................................................................................9
2.1 Develop solutions to work-based problems...........................................................................9
2.2 Varieties of styles and appropriate manner at various levels..............................................10
Example.....................................................................................................................................10
2.3 Effective time-management strategies.................................................................................11
Task 3.............................................................................................................................................12
3.1 Explanation of the roles people in team work.....................................................................12
3.2 Dynamics of the team..........................................................................................................12
3.3 Alternative ways to complete tasks and achieve team goals...............................................13
Task 4.............................................................................................................................................13
4.1 Tools and methods for developing solutions to problem.....................................................13
4.2 Strategy for resolving a particular problem of labor turnover.............................................14
4.3 impact on the business of implementing the strategy..........................................................14
Conclusion.....................................................................................................................................15
References......................................................................................................................................16
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Employability Skills
Introduction
The issues behind the employment and the seeking a job are very much confusing in these days.
The qualities and responsibilities as well as the skills that are needed to know for the
employment. The tourism and hospitality management industry is the industry which can be very
much dependent on the skills of the workers who are working in it. The tourism and hospitality
management has to satisfy the needs and the organizations have to give assurance of the
customers rather than the tourists the comfort and security that they deserve (Harris and Small
2013). The tourists seek that kind of places that can provide them the quality of services. The
quality of services that mainly provide food, lodging and other services are mainly the services
that the tourists expect and the tourists are very much attracted to the tourism and hospitality
management organization that are provide them with the quality of cleanliness and other things
so the employees of the organization that are working to serve the best services to the tourists
so, the managers as well as the employees has to acquire some of the qualities and skills that can
assure the tourists to have the hospitality that they expect from that organization. In this report
the qualities, skills, responsibilities are evaluated and the labor turnover of the Travelodge hotel
is also evaluated. The complete assessment of the Travelodge hotel with their future potentiality
and services are elaborately assessed (Yeoman et al, 2016).
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Employability Skills
Task 1
1.1Developing the responsibilities and performances objectives
The responsibilities are the key factors that can put a major impact on the development of the
travelogue tourism and hospitality management system. The responsibilities are going to make
an individual employee to give all their qualities to make the organization better and improved.
The responsibilities and objectives are very much dependent on the strategies of the managers
and the employment of the employees (Marchant 2015). The employees have to acquire some of
the qualities to be recruited and do their work successfully. The objectives are different for the
different designation s in the Travelodge organizations as well as other organizations of the
hospitality management. The hospitality management has many roles to play where the comfort
and security of the company. The responsibilities or rather than the qualities that are also been
needed to provide the quality and efficiency to the tourists. The tourists are very much needed to
have familiar and secure in every aspect of life (Ingram 2013). The responsibilities are discussed
below.
Personal responsibility
As a personal responsibility it can be said that there are many responsibilities that should be
performed by the officials as well as the employees. The responsibilities are very much effective
on developing or to maintaining the brand value or the reputation of the hospitality management
organization (Lawson2015). To operate the proper work process or function, the need of
performing the responsibilities of the hospitality management is very much important. The
personal responsibilities such as
 Maintaining hygiene and cleanliness.
 Be punctual and disciplined.
 The attitude towards the customer should be sober.
 Put a close look on the needs and demands of the customers.
 Provide a positive and energetic atmosphere
 Attend or wait the tourists with an attractive personality
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Employability Skills
These qualities are considered as the personal responsibilities that should be acquired by the
employees of the Travelodge tourism and hospitality management organization (Erbakanova
2016).
Communication skills
The communication skills of the employees should be perfect and the customers should be
properly interpreted the cons and pros in the hospitality management organization. In this case
the Travelodge tourism and hospitality management organization has the employees who are
good in communication skills. The communication skills are very much important for dealing
with the tourists who are come to United Kingdom for work or for vacation. The guests have to
be felt familiar in the hotels rooms and have to provide the comfort and the lack of
communication skills can be the cause of discomfort to the guests and tourists. The tourists are
very much affected by the communication gap between the managers and the guests or the
tourists of the Travelodge hotels (Basak and Khanna 2017).
Adaptability
The employees of the Travelodge tourism and hospitality management organization have to
acquire adaptability to grow in their respective fields. The change of technology and the change
of process should e adapted by all of the workers, managers and all of the employees. The
markets and the demands of the guests or the tourists are changing day by day. This change has
made the employees to change for their survival as well as the survival of the Travelodge hotels
in the market (Yang et al 2015).
Decision making processes
The decisions are made a deep impact on the development or the profit reports of the Travelodge
tourism and hospitality management organization. The decisions regarding the accommodation
and the services around it are very much important for the development of the Travelodge hotels.
The decisions in the crisis moments are very much effective for the crisis management of the
hotels.
Employment rights and legistration
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Employability Skills
The employees should know the rights and the regulations that have been implemented by law of
United Kingdom. The United Kingdom has made many laws to protect the interests and also the
rules that have to follow by the employees when dealing with the customers and also the services
that are mandatory to cater to the customers. The employees should know the rights as they have
to follow and give the proper services to the customers without breaking any of the law.
Performance objectives
The performance objectives are also be defined in the Travelodge tourism and hospitality
management organization as the performances of all the employees are monitored in their work
places. The performances are monitored and if the lack of efficiency is found in the work of any
employee then the managers should motivate him as well as talk to him to improve the work of
the individual employee. The objectives are also set by the managers for every employee in the
Travelodge hotels as the reward system is also organized in the Travelodge hotels. The
objectives can also help to engage the employees into do the work with the full potentiality
(Imam and Abas 2016).
1.2 evaluation of the effectiveness
The effectiveness that has the employees can find in applying the above stated responsibilities
and the skills that have to be acquired by the employees. The skills are very much helpful as the
employees are now improved by the skills and the responsibilities ( Luka 2015). The efficiency
level can be improved and the fluidity of work is also been found for the skills. The effectiveness
is discussed below.
Skills Effectiveness
Communication skills The communication skills should have to be improved by the
language learning workshops. The communication skills need to
be developed for the better interaction with the customers rather
than the guests. The guests feel uncomfortable if the lacks of
communication skills are seen in the staff of the Travelodge
hotel in united kingdom. The development is also seen in the
individual level. The individual development can increase the
efficiency level of the Travelodge hotel (Jackson 2013).
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Employability Skills
Disciplinary skills The disciplinary skills should also be improved because the
customer service in the Travelodge hotels should be up to the
mark. The Travelodge hotels’ staffs have to be efficient as well as
efficient in every aspect. The customers ‘demands are fulfilled by
the employees and the employees have to be quick in their
services. The perfect works should be done with the quickness of
the employees. The disciplinary skills can ensure the job
satisfaction of the guests and tourists and the disciplinary
betterment also please the managers and the shareholder’s that also
affect the organization’s efficiency as well as the proficiency. The
employees’ promotion and demotion are also relied on the
disciplinary skills of the particular employee.
Employment ethics The employment laws of the united kingdom should be known to
the employees as well as the managers as the ethics of the
employees should be dedicatedly practiced. The ethics should be
followed by the employees as well as the organization rules. This
can improve the brand value of the Travelodge hotels as the ethical
aspect can be more attractive to the guests who travel to that
particular place often.
Technical skills The technological skills should be improved for the betterment of
the employees. The employees should be technically sharp and
brilliant. The employees should acquire the technical knowledge
and the knowledge of software is very much important for
developing the business. The development of the technology in the
work process should be achieved for the better outcome of the
business report.
Adaptability The adaptation of the new ideas and work processes are needed to
be accepted with open hands. The adaptability of the employees
and the managers can give an implicit change in the work culture
of the Travelodge hotels. This change can attract the guests and the
tourists whose demands are changing because of changing the
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Employability Skills
situations in the market.
1.3 Recommendations for improvement
The improvement should be done regarding the skill that needs the employability. The
employees should need to improve their skills and the employees should attend some of the
workshops and some training program to improve their own employability skills. The managers
should have to be concerned about improving the certain skills of the employees of the tourism
and hospitality management industries. It should be recommended that the managers have to take
the needful steps to develop the employees in organizational as well as the individual level. The
employees should adapt the changes as well as the improvement of the work force and the work
process. The employees should so some of the things to develop their own self and the efficiency
level of the organization. The recommendation for the improvement has discussed below which
can help the Travelodge hotel to improve to their highest potentiality
Training programs and workshops
The workshops and training programs should have to be participated by the employees of the
Travelodge hotel. The employees of the Travelodge hotel have to be flexible for the training
programs and the workshops which are conducted by the managers and the successful
professional in the same profession. The technical workshops can help the employees to gather
the technical knowledge and skills that can help to increase the efficiency level of the employees
and that can bring the technical assistance in the work culture which can provide the
development in the employees as well as the organization. The training program on the different
language also helps to grow the communication problem and the communication gap between
the employees and the guests of the Travelodge hotel.
Counseling
The psychological and behavioral aspect should be overviewed properly as the counseling of the
employees should be done in regular basis to improve the mental health problems of the
employees. The mental should be resolved as soon as possible as the employees should provide a
sober and better behavior towards the guests and their demands.
1.4 Motivational techniques to improvement
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Employability Skills
The motivational techniques are very much helpful for the employees. The employees should be
provided job satisfaction to have better work efficiency level. The motivational techniques
somehow can give the employees a new zeal in their work and the techniques can be the weapon
for the managers to have growth and improvement for the Travelodge hotel. The promotions
rewards and other factors somehow are very much effective for the work engagement of the
employees. The employees are engaged in doing the works which are to their full potential. The
employees’ financial insecurities can be resolved by the rewards and promotions so they would
work to their full potentiality. The best performer and employee of choice strategies are also
implemented by the managers who have the main motive to increase the proficiency level of the
Travelodge hotel by increasing the efficiency level of the workers (Collins 2016).
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Employability Skills
Task 2
2.1 Develop solutions to work-based problems
The Travelodge hotel is catering quality of services to the guests and tourists all over the United
Kingdom. The Travelodge hotel has many branches and many hotels in the entire United
Kingdom. The Travelodge hotel has many qualities and a good brand name that attract the guests
and the tourists in the United Kingdom. The United Kingdom has a rich tourism aspect. The
tourism aspect has many qualities that have been growing day by day. The development
regarding the tourism and hospitality industries are very much effective for the development of
the Travelodge hotel but the problem that is facing by the managers and the Travelodge hotel
share holders. The shareholders are very much concerned about the number of employee
turnover in the Travelodge hotel. The demands are not being satisfied by the authorities of the
Travelodge hotels. The employees are resigning and sometimes quitting the job in the
Travelodge hotels and joining different hotel chains or in other sectors of the tourism and
hospitality management. The employee turnover should be resolved with the skills of the
management. The employees should have to be provided with the proper resources and proper
atmosphere to work in the Travelodge hotels. The Travelodge hotels should give motivations and
the financial insecurities as well as the insecurities of the work should be resolved by the
managers of the Travelodge hotels. The managers should also talk individually to the employees
who are willing to turn over and the problems regarding the work should be skillfully sorted out
by the managers (Anggreni et al 2018).
2.2 Varieties of styles and appropriate manner at various levels
The turnover ratio of the employees can be fixed by the skills of the employees. The employees
have to be subtle in dealing with this kind of problems in the Travelodge hotels. The Travelodge
hotels have to maintain some decorum and regulation regarding the turnover ratio of the
employees. The employees should be given comfort in the work space of the Travelodge hotels.
The Travelodge hotels are very much popular in keeping their employees. The managers of the
Travelodge hotels should implement some strategies such as
 Communication
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Employability Skills
 Incentives
 Yearly rewards
 Development of individual workers
These strategies are very much effective in holding the employees in the Travelodge hotels. The
Travelodge hotels can provide the job satisfaction of the employees by implementing the
strategies (Mohsin et al 2015).
Example
To:
The Senior Manager
Travelodge Hotel London
DATE: 23/06/2019
SUBJECT: Reasons and solution for High Employee Turnover
The aim of the report is to include a request to show you the affects that is caused by the high
employee turnover. The guests are having difficulties in the Travelodge hotels. The mental
health issues, unorganized working shifts and the financial insecurities are included in the
memos where the topic is covered.
The employee turnover can be decreased by the flexible work shifts and the high financial
incentives with leaves and insurances. The motivation in the working atmosphere should be
provided.
IMPORTANCE
The job satisfaction should be brought back by the mangers in the Travelodge hotels where
employees of the day shifts are showing polite and sober behavior and the employees of the night
shifts are showing rude behavior to the customers.
SOLUTION
The Travelodge hotel management should increase the salary package of the night staffs and
offer those insurances and three casual and one sick leave for increasing job satisfaction in the
employees.
Yours faithfully
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Employability Skills
Assistant Manager
2.3 Effective time-management strategies
The time management strategies should be implemented by the managers as there is lot of things
is in stake in the brand name of the Travelodge hotels. The employees of the Travelodge hotels
should perform their tasks regarding the guests’ demands in right time with the sheer perfection
to ensure the customer satisfaction in the Travelodge hotels. The time management should be
learnt by the employees as the guests are very much pleased by the punctuality in services in a
hotel. The brand name of the Travelodge hotel should be protected by the time management
strategies of the managers and the employees should be provided rewards for the time managing
performances of the employees (Tripathy 2018).
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