Employability Skills: A Report on Travelodge Hotel

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EMPLOYABILITY SKILLS

Table of contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................3
1.1 Develop a set of own responsibilities and performance objectives.......................................3
1.2 Evaluate own effectiveness against defined objectives.........................................................4
1.3 Make recommendations for improvement.............................................................................5
1.4 Review how motivational techniques can be used to improve quality of Performance........5
Task 2...............................................................................................................................................7
2.1 Develop solutions to work-based problems and develop solutions to at least two work-
based problems identified during in work experience or as a role as a manager at Travelodge
Hotel............................................................................................................................................7
2.2 Communicate in a variety of styles and appropriate manner at various levels. Writing a
formal letter to senior management of the hotel to inform them about the problem and a memo
to all staff.....................................................................................................................................8
2.3 Identifying effective time-management strategies in relation to the work-based experience
or in your role as a manager at Travelodge. Presenting evidence as a written report to line
manager........................................................................................................................................9
Task 3.............................................................................................................................................10
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals...........................................................................................................................................10
3.2 Analyse team dynamics.......................................................................................................11
Suggest alternative ways to complete tasks and achieve team goals.........................................11
Task 4.............................................................................................................................................12
4.1 Evaluate tools and methods for developing solutions to problems with reference to
Travelodge Hotel.......................................................................................................................12

4.2 Develop an appropriate strategy for resolving a particular problem of labour turnover with
reference to Travelodge Hotel...................................................................................................13
4.3 Evaluate the potential impact on the business of implementing the strategy. Considering
both financial and non-financial impacts on the business.........................................................14
Conclusion.....................................................................................................................................15
References......................................................................................................................................16

Introduction
Understanding responsibility and performance objectives within an organisation is always
important to ensure that effectiveness within an organisation prevails. Every aspect of operation
will be the organisation selected there will be recommendation provided for improvement and
motivational techniques which could improve the quality of performance. Assignment will also
deal with understanding problems faced by organisation and communicating those problems to
the higher level management. Development of strategy and choosing the exact way of
implementing the strategy will also be considered in the assignment for a better result in
mitigating issues faced by the selected organisation.
Task 1
1.1 Develop a set of own responsibilities and performance objectives
As an service manager in Travelodge hotel the roles of responsibilities which an individual has
within the company are as follows:
1. Service management: One of the most important responsibilities of the service manager
in Travelogue is that to manage services provided to the customer which avail the service
from the company. This includes activity of management, recording and monitoring of
services which are being rendered to the customers of the firm.
2. Customer relationship management: Customer relationship management is also a
responsibility of service manager within this company. The manager is entitled of
creating effective relationship with the customer to ensure that proper establishment of
communication and coordination is done for better service opportunities to the firm.
3. Supporting activities to other departments in the organization: Carrying out supporting
activities to other departments of the firm is also a responsibility of the service manager
this includes creation of communication channel for information sharing, reporting and
directing other departments to render high quality service to the customers. Service
manager plays an important role in monitoring quality of service which is rendered by the
company in three operational activities (Pollitt et al. 2016).
The smart performance objectives of the service manager operations are as follows:
Specific The specific objective of the service management performance will be to
maintain high level of service quality and good relationship with the

customers.
Measureable The following will be measured through measuring the quality of the
service and by looking at the customer base of the firm
Achievable The following is achievable in nature because the service manager has
high management skills and quality development skills
Realistic The following objective is realistic in nature because it can be achieved
through effective quality and Customer relationship management
approaches.
Time The performance of the service manager will be measured on a monthly
basis.
1.2 Evaluate own effectiveness against defined objectives
Performance appraisal is an effective process of performance evaluation which can be used by an
individual to evaluate their performance in comparison to the stated objectives. Performance
appraisal is an efficient process of performance evaluation because it helps in gaining knowledge
over the performance of the individual and the factors which has affected the performance in the
process. There are various criteria and objectives set by an individual and by using all of these
objectives the individual is able to evaluate the performance. This Is done by comparing result to
the stated objective which gives a clear picture of the whole performance. In terms of service
manager the objective which has been set by the following is to achieve quality services and to
increase customer base of the firm. It can be said that performance appraisals help in better
formulation of approaches in which the following performance can be measured in. It has been
seen that in the meantime the performance of the service manager has been good as the following
is able to increase quality of the service and has also been able to increase the customer base of
the firm (Shepherd et al. 2018).
1.3 Make recommendations for improvement
Now there is also space for further improvement this will increase the potential of the manager in
terms of conducting effective activities. It can be said that through the use of effective

recommendation the service manager will be able to improve their performance and will be able
to achieve suitable rate of growth within performance which the following has to offer to
Travelodge. It can be recommended that quality management can be developed if the service
manager focuses on development of possible approaches and methodologies which generate
better value for quality work such TQM process this will help the service manner in following a
better approach for development and maintenance of quality within the organization. On their
hand the same recommendation will be given for the development of better customer relationship
management. It is to be said that the company will try and increase the potential of customer
relation by the service manager following methods prescribed under the CRM model. In this way
there will be better management of customer relationship within the organization to increase the
customer based of the firm (Buytaert et al. 2014).
1.4 Review how motivational techniques can be used to improve quality of Performance
Motivation is a morel process of mentally encouraging individual to help them in achieving a
common or individual goal. It can be said that there are moment in operations of firm when the
energy levels of workforce s down and there is no enough boat given to the workforce
motivation provide a sort if mental boost to a firm, workforce, team or an individual to operate in
an efficient manner. Motivation can be done in many manners. It can be done from performance
appraisals, rewarding and other techniques but all of this motivation substance increase the desire
for the employee within the firm to perform in an more efficient manner to contribute more to
the operations of the firm (Marrone et al. 2014).

Figure 1: Maslow's Hierarchy of Needs
(Source: Marrone et al. 2014)
The above is the Maslow Hierarchy of Needs which is a motivational theory in which Maslow
propagates that there are 5 desires of needs of a individual which can be an employee, fulfillment
of these needs create motivation within them to derive more value out of them. The Need in the
starting are of basics which include food, water, rest, warmth, security and safety then this needs
increase to the psychological phase in which private relationship, friends and feeling of
accomplishment plays an important role of need and at last the hierarchy of need reaches to the
phase of self actualization in which one reaches its full potential. Hence it can be said that
fulfillment of all phases of needs, creates a huge motivation within a individual or a team within
an organization. These techniques of motivation can be used for further development in which
future or further phases of needs are fulfilled by the individual or team to gain higher motivation
and full potential in working for a common objective.

Task 2
2.1 Develop solutions to work-based problems and develop solutions to at least two work-
based problems identified during in work experience or as a role as a manager at
Travelodge Hotel
Operating within an organisation like hospitality industry or hotels certainly has its own
challenges to be faced and mitigated within proper period of time. There is obvious problems
faced by the managers within an organisation like the hospitality industries and those must be
mitigated in a proper manner to ensure that the customer expectations are not hurt. While
working in the organisation primary issues that were discovered the long and irregular working
hours of the employees as well as inability to keep up with latest technology by the organisation
management. That needs to be mitigated and can we meet again it is the long and irregular
working hours. This certainly does make the employees factory and the production level of
organisation minimises which also impacts over the employee turnover rate of organisation
workers. While working as a manager within the organisation streamlining the workflow for the
workers was another challenge that was to be mitigated with proper care. To understand its
solution in work based problems, being a manager evaluation of the requirement of customers as
well as the employees seemed important. Keeping up with the latest technology was to be
mitigated by providing proper knowledge regarding the challenges and the importance of
Technology in the field of hospitality industry (Adeyinka-Ojo, 2018). Proper knowledge and
understanding of the importance of Technology within an organisation any hospitality industry
can flourish by providing services to the customers in both tangible and intangible form.
2.2 Communicate in a variety of styles and appropriate manner at various levels. Writing a
formal letter to senior management of the hotel to inform them about the problem and a
memo to all staff
To Senior manager
Travelodge
Subject: Informing about the problem in the organization
Respected sir,
This letter to you is to serve the objective of letting you know the challenges being faced by the
management of the organization. In the organisation there has been issues related to employee
turnover which have essentially impacted over both financial and non financial constraint of the

organisation. The issues related to employee turnover increment in your organisation have
certainly resulted in the motivation that have impacted water production level of organisation.
Along with employee motivation, issues related to you also come up. The development
opportunities of an organization like the Travelodge are also hindered by the inappropriate
distribution of work hours. Improper distribution of work hours for the organisation and workers
has increased the problem of employee turnover rate. The rise in the fatigue level of the
organisation workers certainly has its negative impact over retention capability of the
organisation.
Hope you would look into the matter and take necessary steps to ensure that these issues do not
find its ground in the organisation more firmly.
Regards
Memo
Dear employees,
This is to notify you that the current situation of employer turnover rate is not unknown to us.
We have understood the grave situation of improper retention capability of the organisation and
are working for its mitigation as soon as possible. Other than the employee turnover rate we have
also identified issues like in capability to cope with upcoming technological advancement and
improper working hours as identified by you. Certainly we will take into consideration new
format of work procedure for work routine that would help you to gather enough opportunity to
minimise the fatigue. To cope with the challenges of understanding the new upcoming
technological advancement we will consider having meeting every order TV to discuss regarding
the changes in advancement of Technologies within hospitality industry.
Your support and care is most welcome
Thank you
2.3 Identifying effective time-management strategies in relation to the work-based
experience or in your role as a manager at Travelodge. Presenting evidence as a written
report to line manager
Considering the time management strategies to be an important aspect for preparing every
organisational development opportunity hospitality industry selected should clear their priority
list to ensure they have a dynamic task operation. Travelodge Must understand the importance of
advertising high value activities that would certainly intensify the operational success of the

organization. Minimising the interruption organisation will certainly help in in saving time to
ensure a work based experience within the organisation (Guchait et al. 2018). To have an
effective time management strategy limiting the multitasking opportunity must be removed so
that the organisational worker can work as per the requirement of your organisation and deal
with challenges faced in daily operational activities.
Task 3
3.1 Explain the roles people play in a team and how they can work together to achieve
shared goals
It is to be said that a group of people working for a common objective are called a team. Now
what differs team to a group of people is that of objective. A team has common set of goal and
objective but a group of people may have different goals and objectives. The prescribed strategy
in which the team operate which cannot be seen in group of people. This differentiates a group of
people from there teams. It be mentioned team is more uniformed way of forming a group of
individual working form an common objevtives0. Now working an a team require a lot of
communication and coordination skills. Working in a team mean that each team member has to
contribute and communicate their operations to other subordinates There are various type of
team such as virtual teams, self managed team, operational terms and project team formation of
each of these team are divided on the purposes. Now the structure of these team differ in an very
evident way as the purpose are different the team formation may also be different. Although
people under this team share objectives workload and knowledge to achieve a common set of
goals which is common is nature (Goetsch and Davis, 2014).
3.2 Analyse team dynamics
Team dynamics are unconscious and psychological forces prescribed by the director of the team
to influence the team behaviour and performance within there operational activities. Team
dynamic cannot be identified as an influence wave which directs the performance of the
employee or team in there operational activities. The elements which contribute to a successful
team dynamics are that of commitment, contribution, communication and cooperation. The
components which add to fruitful group elements are that of responsibility, commitment,
correspondence and collaboration. Strife and change the board procedure also impact the group
elements in as critical way. Through the assistance of group elements an organization can

effectively control groups activity towards a shared objective. Administrator or executive
primarily utilize these dynamic to instigate the group tasks Influence is made by the firm to
increment operational impact of the group and to accomplish the expressed target in a
progressively productive way. Conflict and change management process laos effect the team
dynamics in as significant manner. Through the help of team dynamics a company can
successfully manipulate teams operation towards a common goal. Manager or director mainly
use these dynamic to induce the team operations Influence is created by the firm to increase
operational effect of the team and to achieve the stated objective in a more efficient manner
(Jones and George, 2014).
Suggest alternative ways to complete tasks and achieve team goals
It is to be mentioned that team dynamics and approaches are significant ways through which
team operations are carried out. Although there are various other approaches as well which help
in better operations of team so that the team is collectively achieving a common goal. Team
management process such as functional team management and cross cultural team operations can
also be an evident way through which companies will be able to manage and direct team for
achieving a goal set by them in an evident manner (Ou et al. 2014).
Task 4
4.1 Evaluate tools and methods for developing solutions to problems with reference to
Travelodge Hotel
Mitigating the problems of an organisation seems to be an important aspect that used to be
formulated by every organisation to have a future with proper development opportunity. In case
of the organisation selected as Travelodge Hotel Specifications of the problem needs to be the
primary objective before understanding the ways to mitigate those. In terms of identifying the
specific problem faced by the organisation it is noticed that employee turnover rate is the
primary issue to be mitigated. Improper employee turnover rate within an organisation could
hamper the productivity and also the motivation among other organisational workers creating a
disparity of business success. In order to develop solution the management of the hotel needs to
resolve the option for possible outcomes that could happen when accessing various alternative
option to mitigate the issue. In case of the organisation selected problem solving methods like
core induction and reassessment of requirement presented by the employees can be initiated.

Considering the problem just to be employee turnover rate, the management of the organization
could analyse the problem by going through the feedback form presented to employees every
annual meeting. Identification and defining the problems, analysing the problems and generating
potential solutions are the foremost actions needed to be taken. Analysing solutions and selecting
the best option to help the organisation in order to mitigate or minimise the employee turnover
rate should be discussed and evaluated with proper alternative solution (Rahimi and Kozak,
2017). Implementation of the resolution and evaluating solution to follow back are they ending
steps and needs to be incorporated by the management to have after selected growth and
minimise employee turnover rate.
4.2 Develop an appropriate strategy for resolving a particular problem of labour turnover
with reference to Travelodge Hotel
Employee turnover rate within an organisation is always deciding factor regarding the
productivity that they are maintaining for their current financial production year. Rise in the
employee turnover rate could diminish the production as well as the motivation level of
organization workers (Zervas, Proserpio and Byers, 2017).
Strategies that can be implemented by the organisation to ensure that the labour turnover is
minimised are as follows:
Operating Company pay and benefits realised in organisation can certainly help in maintaining
their heart and motivating them to work better in the present workplace. This also help in hiring
specialist for the organisation making sure that the competitive advantage of organisation remain
strong (Bowie, Buttle, Brookes and Mariussen, 2016).
Showing proper career path to the employees in an organisation also helps in improving the
skills and the Talent present among them. This strategy will help in having workers with realistic
personal goal aligned with organization. This will also support the organisation to have
motivated workers to increase the productivity and minimise the employee turnover rate
(Zaitseva et al. 2016).
Preparation of flexible routine for the organisational worker good also help in minimising the
employee turnover rate. Preparing and allowing flexible work schedules for the employees helps
in creating a harmonious work life that enables one to think out of the box and the innovative
aspects of the employees increases. The proper flexible in time schedule for the organisation as