Employability Skills Development in the National Trust

Desklib provides solved assignments and past papers to help students succeed.

Employability Skills
1

Contents
Introduction.................................................................................................................................................3
Task 1..........................................................................................................................................................4
1.1 Develop a set of own responsibilities and performance objectives....................................................4
1.2 Evaluate own effectiveness against defined objectives......................................................................5
.............................................................................................................................................................6
1.3 Make recommendations for self-improvement..................................................................................6
1.4 Review how motivational techniques can be used to improve quality of performance......................8
Task 2........................................................................................................................................................10
2.1 Develop solutions for work based problems....................................................................................10
2.3 Identify effective time-management strategies................................................................................11
Task 3........................................................................................................................................................12
3.1 Explain the roles people play in a team and how they can work together toachieve shared goals.. .12
3.2 Analyze team dynamics...................................................................................................................13
3.3 Suggest alternative ways to complete tasks and achieve team goals................................................15
Task 4........................................................................................................................................................16
4.1 Evaluate tools and methods for developing solutions to problems...................................................16
4.2 Develop an appropriate strategy for resolving a particular problem................................................17
4.3 Evaluate the potential impact on the business of implementing the strategy...................................18
Conclusion.................................................................................................................................................19
References.................................................................................................................................................20
2

Introduction
Employability refers to a person who maintains the process of employment for an organization
and increases the ability and skills of employees for achieving their goals. Employability skills
are for the workers hired by an organization and it defines the roles and responsibilities for new
joiners. The above assignment is about the working environment of the National Trust. It is an
organization which receives almost 20 million visitors in their property and provides visiting
services at their premises. They develop better services for the workers in their organization.
In the below assignment the development of employability skills in this organization would be
illustrated. The assignment can become helpful for understanding the role of employability skills
in an organization’s context. It will also explain the effect of these skills on the performance of
an individual. The below assignment will analyze the importance of these employability skills in
the environment of the organization “National Trust”.
3

Task 1
1.1 Develop a set of own responsibilities and performance objectives.
My responsibilities and performance of workers were developed in various set of performances
in the organization “national Trust” like:
The team work: I have noticed that better teamwork could become helpful in comparison to
individual performance. Therefore, better teamwork is based upon some important elements like
equal involvement of each employee in the organizational processes. The involvement of each
worker is important in the decision-making process of this organization. There must be an
adequate team size for making an effective team performance.
Process of communication: According to my understanding better communication process
could become helpful for the organizations to improve their working process. The better
communication process makes better understanding between the team members. The better
communication process could become able to reduce the risk involved in a process and it is
helpful in the decision-making process also. Therefore, a better process of decision making can
help the organization for improving their excellence and it provides speed to a process involved
in the organization.
Difficulty resolves process: The member of the team must have the abilities for solving a
problem related to the workplace and process. They need to improve the initial ability to provide
ideas about reducing the risk from a process.
Qualities of leadership: The better quality of leadership improves collaboration between the
team members and it becomes easy for the team to achieve their objectives. I have recognized
that the leaders used various types of information technologies for searching the resolutions for
the issues and for tracking the performance of their workers.
Imagination: This is also an important quality of each team member to resolve different issues
involved in the environment of an organization. It develops a proper way to achieve the team’s
target (Tymon, 2013).
4

1.2 Evaluate own effectiveness against defined objectives.
As I am appointed on the post of visitor welcomes manager in the organization “National trust”.
My responsibilities involve promoting the membership of my organization by using different
promotional strategies and finding ways of increasing the income of our organization. for
achieving these objectives I implemented these procedures in our organization:
Making a better marketing plan: I thought to apply a beneficial marketing plan for promoting
my memberships. It could play a better role in the promotional strategy and the whole marketing
process could be run according to these marketing plans. The development of a marketing plan
could become profitable for the online marketing of memberships. The whole process of
marketing becomes able to track by using effective marketing strategies.
Exposure with influencer program: The online influencer can be helpful for me for making a
way of better marketing of memberships. It works perfectly and provides better results also.
Influencers are the people who have set up a subsequent around their individual online brand
name. Various bloggers like Think bloggers, YouTube bloggers, and users of Instagram are the
example of influencers.
Taking ideas from tourism marketing companies: Marketing companies could provide help
about reaching to the right consumers of the organization. They are expert in the tourism
marketing process and they are able to provide some tips for promoting the membership of this
organization (Jones, 2013).
5

1.3 Make recommendations for self-improvement.
Specialized skills Present level Recent example Ways of
improvement
Communication Average Communication
related to distribution
of job.
Making the process of
group discussion,
arranging a training
program for
communication.
Leadership abilities Average Every person can take
responsibilities but
not trying to
accomplish the
requirements.
Giving the team a
leading role for a
small time to
recognizing the ability
of a person.
Listening Average For recognizing the
job role of a person.
Training and team
meeting, positioning
seminars.
Presentation Unfortunate Members of team are
unable to express their
issues in front of
leaders.
Need to learn about
better presentation
lessons with the help
of managers and
leaders.
Solving problems Average Individually team
members cannot solve
the conflicts but by
the help of
collaboration they can
solve it.
Need to make proper
use of information
technologies. It will
provide them various
ways for resolving an
issue.
Practiced Knowledge Underprivileged They sometimes can
share the process of
work (Thompson, et.
al., 2013).
They can take help
from the employee
development
programs for taking
6

perfect knowledge
related to the process
of work.
Work of team Superior Member of team helps
each other to arrange
the different jobs.
The HR department of
an organization must
try to arrange some
activities for making
the team members
comfortable with each
other.
Technical Skills Average Several workers do
not have the
knowledge about
using a computer.
They don’t know how
to share and save a
file and how to
searching about an
information on the
internet.
The organization
should try to teach
them short time
computer courses. It
will increase their
computer-related
knowledge and will
provide them
knowledge about
sharing and saving a
file (Rasul, et. al.,
2013).
7

1.4 Review how motivational techniques can be used to improve quality of performance.
After analyzing the issues involved in the organization, the visitor manager implemented some
motivational strategies. These strategies could become worthy for them in developing the
motivational environment for maintaining the quality of work and motivating the workers as
well. So, the visitor manager decided to involve Maslow’s hierarchy of needs to increase the
performance level of each employee. There are five different factors involved in this
motivational technique and those are psychological, safety, social, esteem and self-actualization.
Figure 1: Maslow’s need Hierarchy Theory
(Source: yourarticleliabrary.com)
Psychological needs: These are the basic needs of the employees working in the organization.
These could be the need for food, water, air, and clothes. For maintaining these needs the
manager has to recognize that the workers are maintaining their basic needs or not.
Safety-related needs: To maintain the safety factor the managers of an organization need to
analyze about the health-related security, the security of employment, resources security and the
safety related to the properties of the organization.
8

Social (Love or belonging): It could be noticed that a sometimes employee becomes good
friends also and they support each other in their working environment. The managers should try
to recognize their bonds and should try to motivate them as well.
Esteem needs: The managers of an organization must try to evaluate the esteem needs of
workers. Esteem needs include respect, achievements, consideration, and confidence of
workers. This esteem needs can lead the working culture and can motivate the employees in a
better way.
Self-actualization: The state of self-actualization includes morality, problem solving,
impulsiveness, and imagination, a small amount of discrimination and receipts of facts. These
factors are important for improving the motivation level of workers (Datta,2014).
9

Task 2
2.1 Develop solutions for work based problems.
Executive summary: The issues of an organization need to be solved by the management of an
organization in a better way. The above solution can be implemented and positive results could
be found by the use of these solutions. The below explanation would provide some solutions
regarding these issues.
Introduction
It was found that the managers of this organization analyzed several issues like leadership,
planning, work of a team, solving the problems, self-management, and communication-based
problems. The management of this organization should try to implement better sand beneficial
strategies for resolving these issues. The below report would provide some steps that can be
implemented.
Solution for resolving the work based problems
As per the scenario, there are some teams in the organization that is not participating effectively
and not able to take the work pressure in a better way. For resolving the issue the management
can take these steps:
Arranging training facilities: The managers of the organization were planned for arranging a
training facility for the workers who are not performing well in the process of achieving the
objectives of the organization. The better training options can clear the doubts of workers and
they can work on their weak areas. In the training, session employee can ask about their issues
were there not able to work properly and the trainer can provide them effective solutions and
tips.
Instructions: The human resource management of the organization arranged a coaching session
also for increasing knowledge. It would help the employees to bring out their best performances.
In these coaching processes, they can arrange the lessons about the important topics which the
learners must try to learn in a perfect way for improving their level of performance.
10

Mentoring: The human resource management also trying to make the leaders best for their
teams and for this they are providing some knowledge about the leadership qualities. A better
leader can increase the ability of their team and can recognize their plus and minus points also.
By knowing the abilities of individuals the organization can make necessary steps for improving
the performance of the individual (Saad, et. al., 2013).
Conclusion
The above report illustrated the issues that could be seen as an organization while achieving their
performance goals. It was explained that these issues can reflect the level of performance and it
is necessary for an organization to remove them from the environment of their organization. The
necessary steps that can be helpful for removing these issues were explained in the above report.
The solution can be implemented in an organization to achieving better results and improving the
productivity of workers. By using the above solutions an organization can become more effective
towards their goals.
11

2.3 Identify effective time-management strategies.
12
Effective
Time
Management
Strategies
Introduction
It is important to set the time for a
particular process of an
organization. The strategies of
time management play an
effective role in an organization to
manage the time limits for various
operations of an organization. The
process of time management
includes planning, executing and
implementing the needed
resources for achieving the fixed
target.Importance of time
management strategies
 Improves the ability of
decision- making process.
 Fewer efforts for achieving
the targets.
 Make people more
successful in their career.
 Provides opportunities for
learning.
(Source: timemanagementexcercise.com, 2019)
Time management strategies
Effective To-Do-List: It is the most
important time management strategy.
The employees of an organization
must try to make to do list for doing
the work which they need to do in a
particular day. To do list involves the
small routine tasks which an
employee needs to achieve.
Diminish Distractions: It is the most
important factor that the management
should try to reduce from the working
culture. The factors which can
involve the distraction like mobile,
social media, phone calls, etc.
Workers need to ignore them during
their working hours.
Ignore multitasking: The
management of an organization
should try to provide a particular task
for a particular time. They should try
to not provide multitasks to an
employee at a particular time because
it reduces the productivity and
efficiency of work (Cai, 2013).