Employability Skills for the Modern Workplace: A Report

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Employability Skills
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Contents
Introduction......................................................................................................................................3
Conclusion.......................................................................................................................................5
References........................................................................................................................................6
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Introduction
Employment is a very crucial stage in a person’s life and for getting a good position, there is
needed a specific set of skills and some interpersonal skills also. Some skills such as
communication, team management, and leadership, etc. get less preference in comparison of core
skills set. For becoming more competitive in the job market, there should be knowledge of
employability skills for improving themselves. Skills and attitude of the employee help him in
seeking out the queries, making hard decisions and creating a strong professional relationship,
etc. in an organization that refers to skills of employability. Purpose of this assignment is to
describe different skills of employability along with real-life scenario focus as a membership and
visitor welcome manager in the organization “National Trust”. National Trust is conserving the
cultural heritage of a specific geographic region. It is based in England for heritage and
environmental conservation.
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LO1
Introduction
This task describes the “National Trust” organization and it is dependent on the specific duties
and job roles of an employee. An employee’s performance objective at the position of
membership and visitor welcome manager will also be defined in this report. Motivation theories
and techniques will also be discussed for an employee’s motivation.
1.1 Develop a set of own responsibilities and performance objectives
Performance and responsibilities of an employee have been developed in a various set of
practices that have been mentioned as below-
Set of responsibilities-
 To develop team performance efficiency and involvement equally of all the staff and team
members in the process of decision-making.
 Enhancing the good communication system for a better understanding of the staff and for
improving work progress speed and perfection in work (Collet, et.al., 2015).
 To increase the creativity and team bonding for accomplishing the objectives and solving the
issues.
 To bring commercial awareness for marketing management and to understand the
organization’s external conditions.
Performance objectives-
 For improving the decision-making procedure and increasing the team member’s supportive
mentality and confidence of team members.
 Applying the information technology for the problem’s solution and tracking the
performance of members.
 For increasing the problem-solving ability for reducing the risk in a difficult situation.
 For enhancing the creativity level for improving the standardized procedure for employees.
 To get the benefits and better remuneration through performing in the “National Trust”.
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1.2 Evaluate own effectiveness against defined objectives
There is described an evaluation of a job role performance that defines the performance objective
is mentioned below-
 A manager should have proper knowledge about the selection and recruitment methods that
are helpful for the manager for selecting and recruiting.
 The manager should also have efficient skills in salary calculation and the employee’s
benefit. He should also have appropriate knowledge about the techniques and tools that are
used for incentives and salary of the employees.
 He should accomplish his work on time as it increases the performance of the organization.
The manager should also have effective communication, time management, interpersonal
skills, and problem-solving skills (Messum, et.al., 2015).
For self-evaluation tools, there can be used the SWOT (Strength, Weakness, Opportunities,
Threats) analysis-
Strength
-I have good organizing skills, teamwork
and grate mark in affiliative and
humanistic-encouraging.
-I have self-management skills for
managing my work and time well.
-I have technical skills and can use a
package of specialized software.
Weakness
-I don’t have any experience in
employment, also in even part-time job
experience.
-I don’t have problem-solving skills and
can’t give a good solution for them.
-I have weak communication skills and I am
an introvert also.
Opportunity
-A part-time job can be found for enhancing
my CV.
-I have more employability skills and
willing to select graduates with overall
Threats
-when overseas students choose to return
back it will enhance the job competition in
the country.
-if there are no good employees available
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work.
-I have preferential policies variety that is
provided through the government.
then it will affect the organization’s growth.
1.3 Make recommendations for improvement
Here are some areas that need to be improved and some recommendations are also given for the
specific areas -
Training for effective communication-
It is necessary for a manager to have efficient skills in communication with all the employees. A
manager should have proper training in verbal and written communication for increasing
organization performance (Suleman, 2016).
Strategies of time-management-
These are the basic skills that a manager should have for improvement and development. He
should have used and learned the strategies of time-management. It will be helpful for the
manager to increase organizational and his own performance. These can be learned through the
internet also as there are available many time management skills.
Staff encouragement-
It is needed to encourage the employees by bringing out them from their comfort zone and ask
them to use and exceed their achieved knowledge. This can be done through communicating
with them and by providing them the required resources (Asonitou, 2015).
Organizational improvement-
This improvement can be done by creating a development plan that will be created with the
worker’s career development plan. It can be done by enhancing the maintenance level and staff
engagement.
1.4 Review how motivational techniques can be used to improve the quality of
performance
There are different motivational theories for improving organizational growth. Among those
theories, there is applied the theory of Maslow’s Hierarchy of Needs that have five basic needs
of an employee and will benefit the “National Trust” organization. Here it is mentioned below-
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Figure 1: Maslow's Hierarchy of needs
Source: (coachilla, N.D.)
Physiological needs- A team leader has to manage the basic needs like water, food, home
aesthetics, excretion, home, and sleep, etc. so the employees can get involved in their job and can
perform well.
Safety needs- observing and maintaining the basic safety always matters for each person and it
is the responsibility of a team leader. He has to observe critically the issue like employment
security, health security, resources security, employee’s morality, and property’s safety
(Tsitskari, et.al., 2017).
Love or belongings- At “National Trust” or any other organization, it is obvious to get friendly
with each-other or becoming good friends, also they support each other in every decision. So the
team leaders have to get the bond between them and should push them to perform well.
Esteem needs- Team leader has to put first the esteem needs of an employee. These esteem
needs are such as achievement, confidence, and respecting each-other and staff. It also improves
the culture at work and motivates the staff as well.
Self-actualization- It is maintained through creativity, morality, problem-solving, spontaneity
and lack of prejudice and facts acceptance, etc.
Conclusion
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This has been concluded from the above task that it includes many aspects to identify and
analyze the effectiveness against the decided duties and performance objectives for a particular
job. It is effective to analyze the basic area from which improvements can be done in the
employee’s performance. This theory of Maslow’s requires a technique that is efficient for
employee’s motivation to perform well against the performance objectives.
LO2
Introduction
This part of the report describes the problems that occurred at the workplace and require to be
resolved with time through management strategies learning. It also represents the communication
style learning that gives help in transferring the information an efficient way.
2.1 Develop solutions to work-based problems
As a manager, I have identified the various issues such as listening, communication, planning,
leadership, problem-solving, presentation, self-management, technology skills, professional
knowledge, teamwork, and time management, etc. Here are the problem description and their
solutions as described-
Lack of communication and coordination- Because of poor communication among the
employees of the “National Trust” organization, there is a lack of coordination that also affects
the customer’s satisfaction (Messum, et.al., 2016).
Solution: The organization provides efficient communication training to the staff so that the staff
coordinate with each-other easily through exact communication style.
High turnover of labor- Because of employee’s dissatisfaction, they leave the workplace or
have less interest in the work that affects directly to the quality of services.
Solution: The Company provides the monetary or incentive benefits to the staff who work extra
time for extra efforts to accomplishing the objectives of the “National Trust”.
2.2 Communicate in a variety of styles and appropriate manner at various levels
Communication is the main aspect of the organization that requires to be implemented and
managed in an efficient manner, thus there are two types of communication styles that are as
mentioned-
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Formal communication- To write a letter is the most formal method for communicating in the
professional areas that are managed properly in an exact manner and thus it is called professional
written communication (Ruge, and McCormack, 2017).
Formal letter-
Senior Manager
National Trust, UK
20th June 2019
Head Manager
Respected Sir,
The “National Trust” organization is continuously facing these problems from last some days
that are affecting directly the business growth of the company. It is analyzed that the problem
is occurring due to coordination lack among the departments. There is also a main negative
impact on the company that is inappropriate communication style. Because of the problems,
there is less interest of employees and their turnover ratio is also enhancing. So, planning of
incentives and other benefits can be the solution for the problems.
Hope this organization will resolve the issues soon.
Yours sincerely,
Membership and Visitor Welcome Manager
Informal communication- This informal communication style is used by the administration
only that includes oral conversation through which it is easy to transfer the information in a
proper way.
Memo-
From: Taylor Vinsley
To: Every employee of the National Trust
Date: 20th June 2019
Subject: For resolving the problems occurred at the workplace
The problems that were highlighted in the company from last some days that have an impact
on the organization growth in an adverse way. Because of the lack of an efficient style of
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communication, the employees don’t complete the work in an effective way and turnover of
labor is also getting high because of this that decreases the service quality.
So appropriate communication process should be executed in the system with efficient extra
benefits and incentive scheme so that the interest of employees can be maintained about their
work.
Thanks and regards,
Taylor Vinsley
2.3 Identify effective time-management strategies
It is important for managers to develop successful systems to deal with the opportunities for
adjusting with the requests such as recreation, effective communication, and coordination, etc.
there are eight different aspects generally ineffective strategies of time management such as
analyzing the priorities, to-do list, achievements, delicate, rest, time management, technology,
and project. These aspects supported by these strategies-
Priority settlement- The organization “National Trust” should concentrate on the activities that
can be objectives and preference for the organization so that work can manage on time for the
other tasks too (Wolff and Booth, 2017).
Allocation of Time- It is necessary that every department’s manager should prepare the schedule
of time for the work so that work can complete on time before the deadline through the effective
method.
Settings for goal- The organization should always be clear about their goals and they should be
described to every employee because they need to be achieved on time for the solution of the
problems through the efficient management at the time of accomplishing the goals.
Conclusion
It results from this part that the problems that are occurred in the company require to be
described to the respective person in the informal or formal style. The communication process
and time management should be proper so that no issue can occur in the National Trust.
LO3
Introduction
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In this section, there is a description of a team member’s role and achieving the shared goals
through them. The importance of team dynamics will also be described and solutions will be
introduced to accomplish the tasks.
3.1 Explain the roles people play in a team and how they can work together to
achieve shared goals
Every organization needs the support of employees for functioning well and they have to work
together for achieving their shared goals. These shared goals are as mentioned-
Effective communication- an appropriate communication system within a group or team makes
sure that the given responsibilities including accountabilities are understandable.
Authority delegation- The organization or group leader should make sure that each person
should have a role at the right level. There should be delegated the responsibilities as well.
Purposeful innovation- Each member of the organization should aim to innovation and creation
for a purpose. Because aimless work refers to resource’s wastage so there should be utility and
productivity (Asonitou, 2015).
There are used Belbin’s Model for describing the team roles and as per this model, there are
followed nine roles to decide for the success. It includes implementers, shapers, team workers,
finishers and completers, specialists, evaluators, resource planters and navigators and
coordinators. They are described as below-
Shapers- In this, these employees adjust to any type of situation and pose challenges for team
improvement.
Implementers- These type of employees motivate each-other and they get the role for doing the
proper work.
Team workers- In this, employees are assigned the work and making sure that they are working
as a team and it also included the negotiation.
Coordinators- These employees carry the responsibility of being a team leader and coordinator.
Finishers- An individual who carries the specific project’s responsibility or operation mode.
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Resource investigators- In this, the employee has to deal with stakeholders externally with
achieving the goals.
Evaluators- In this, suggested ideas are executed by the employees for deciding the suggestion
competency.
Plants- It represents the creative role with new ideas.
Specialists- In this, employees have specialized knowledge in some specific field (Lim, et.al.,
2016).
Figure 2: Belbin’s Model
Source: (3rconsultants, 2018)
3.2 Analyze team dynamics
Team dynamics can be described as invisible forces existing between different members and
individuals of a team or group. The performance and behavior of the team can be proportional
directly to the team dynamics amount that is prevailing in a team. There is also used the Bruce
Tuckman and Jensen’s model for describing the team dynamics as mentioned-
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