Employability Skills Development: National Trust Case Study

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Employability Skills
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Contents
Introduction.................................................................................................................................................4
Task 1..........................................................................................................................................................5
1.1 Develop a set of own responsibility and performance objectives......................................................5
1.2 Evaluate own effectiveness against defined objectives......................................................................6
1.3 Make recommendations for improvement.........................................................................................7
1.4 Review how motivational techniques can be used to improve the quality of performance................8
Task 2........................................................................................................................................................10
2.1 Develop solutions for work based problems....................................................................................10
2.3 Identify effective time-management strategies................................................................................12
Task 3........................................................................................................................................................13
3.1 Explain the roles people play in a team and how they can work together to achieve shared goals.. 13
3.2 Analyze team dynamic....................................................................................................................14
3.3 Suggest alternative ways to complete task and achieve team goals.................................................15
Task 4........................................................................................................................................................16
4.1 Evaluate tools and methods for developing solution to problem......................................................16
4.2 Develop an appropriate strategy for resolving a particular problem................................................18
4.3 Evaluate the potential impact on r business of implementing the strategy.......................................19
Conclusion.................................................................................................................................................20
References.................................................................................................................................................21
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Introduction
Employability skills are the transferable skill that makes individual “employable” for the
organization. Employees gain their knowledge and understanding by knowing about new
techniques, subjects, and latent factors. In the process of employability, the employer set an
outline of requirements which they want to receive from the employees. It will understand how
employability skills could become helpful for the organization.
The below assignment would illustrate the importance of employability skills with reference to
an organization named “National trust”. The organization is recently planning to improve their
worker’s knowledge and they are applying various ideas about that. The organization is
providing visiting services to visitors. They are planning to provide better services to their
visitors and for achieving this target they are arranging various facilities for increasing the skills
of their employees. The below assignment will explain the importance of employability skills in
the working environment of “National Trust”.
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Task 1
1.1 Develop a set of own responsibility and performance objectives.
As a “Visitor Welcome manager” I found that the following steps could be my preliminary
responsibilities for “National Trust”:
Increasing the income: An organization’s revenue plays a part in an economic engine for them
and it explains about the growth of an organization. In the context of “National Trust” I would
like to apply new strategies for increasing the revenue and profitability of the organization. Also,
I would like to focus on strategies that can increase the number of consumers.
Motivational strategies for a team: The performance of team matters for the whole
organization and as per my review I observed that there is a lack of motivation in the
environment of a team. The motivational strategies can work beneficially for the organization to
achieve the set targets.
Improving leadership qualities: As per my review, the leadership qualities of leaders must be
developed in a proper way. The leaders of teams must try to understand their abilities and
strength. They should try to fix the better goals and after that, they need to implement effective
strategies for achieving the target.
Problem-solving: The members of the team should try to improve their knowledge and skills for
providing better solutions for the issues included in a process. They should try to enlarge their
inner abilities to provide some opinions about the conflicts (Kuhrmann and Munch, 2016).
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1.2 Evaluate own effectiveness against defined objectives.
As a visitor welcome manager it is my responsibility that I promote the membership of “National
Trust”. The various objectives are involving in the organization and I will apply these steps for
achieving the objectives:
Training facilities: For achieving the set objectives of my organization I would arrange a
training session for the employees. In the training session, they can ask about their doubts and
weaknesses and can find the appropriate solutions. It will work for them and their productivity
would be increased.
Receiving ideas from marketing companies: For increasing the sales of their membership I
will focus on taking some advice from the marketing companies. Marketing companies keep
different ideas about the potential market and they can provide the best advice for promoting the
memberships of the organization.
Awareness about profitable skills: It is important for them to increase their commercial
awareness and understanding the external state of the organization. It would provide them
several ideas for improving their market position.
Process of communication: I recognized that the communication process is improper in the
organization. To improve it there is a need for organizing the open discussion programs and
activities in the organization. It will improve the understanding of workers regarding any process
of an organization (Abas and Imam, 2016).
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1.3 Make recommendations for improvement.
I observed that there is a need of improving the abilities of individuals and the following steps
should be applied for improving them:
Flexibility: The organization should try to make their employees adoptable regarding any
situation comes in the workplace. There are different challenges in an organization and the
workers need to be flexible in that situation and must try to execute their services in a better way.
Focusing on individual growth: For increasing the productivity of employees the management
should try to track the performances of an individual. The management should try to listen to the
issues and problems of each worker for providing them better solutions.
Providing feedbacks: The trainers should try to monitor the performance of each candidate and
try to provide them feedback regarding their level of performance. It would help them for
increasing their effectiveness and they will apply them for removing their weak performance.
Including the other employees: The organization can take the opinions of other workers for
improving the team spirit. The different suggestions of workers will provide them effective ideas
about improving the power of the team and making them more aggressive towards their work.
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1.4 Review how motivational techniques can be used to improve the quality of
performance.
After recognizing the issues of organization the visitor manager implemented several strategies
for improving the quality of services. The managers of the organization involved” Maslow’s
hierarchy of needs” to improve the performance of each employee. The theory involves five
major factors which are helpful for understanding the needs of employees (Cherry,2014).
(Figure 1: A conservative hierarchy of Needs)
(Source: princetonpolicy.com, 2018).
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Physical needs: Physical needs are the basic needs of workers in an organization and these
include food, clothes, and water and air facilities. The manager must try to recognize the
availabilities of these abstracts.
Safety: The management of an organization should try to manage all the safety pieces of
equipment that can be helpful for the worker’s safety and security. The health-related securities
also are implemented in the organization.
Social needs: The managers of an organization must try to identify the relationships involved
between the team members. They should try to motivate them to support each other’s work.
Esteem: The factors like achievements, respect, and confidence are included in the esteemed
factor of an organization. The fulfillment of these factors can increase the level of motivation in
the workers.
Self- actualization: self-actualization involves principles, solving the problems imaginations and
many other factors. These factors can lead to the motivational level of workers in an appropriate
way (Harrigan and Commons, 2015).
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Task 2
2.1 Develop solutions for work based problems.
Executive summary
The work based problems creates a barrier in front of the leaders and the team of the
organization. The above report will illustrate about the solutions that can be implemented for
reducing these issues.
Introduction
The various problems were analyzed by the management of the organization “National Trust”.
These problems are related to leadership, team-work, and communication. The below report
would provide several ideas about the issues and will also provide the solutions.
Effective strategies for solving work-based problems
According to the provided scenario, there are some teams in “National Trust” that are not
participating perfectly in the target achieving process. For solving these barriers the organization
must try to implement the following points:
Better training facilities: The management of “National Trust” decided to provide better
training facilities for solving the issues involved in the performance of each employee. Effective
training facility can clear the doubts of employees in the correct way.
Leadership: The management also decided to improve the abilities of leaders for leading their
teams in a proper way. Human resource management decided to make the leaders best for their
teams. Better leadership is able to increase the ability of individual and it will gain the
productivity of the organization.
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Coaching: The organization arranged a coaching session for the employees in which they can
improve their knowledge and skills. In the coaching session, they can learn various lessons about
important topics. It will help them in executing their best performance.
Conclusion
The report explained different barriers that can be seen in the environment of “National Trust”. It
also determined the solutions that become helpful for them in reducing the conflicts. By applying
the above solution this organization can gain their level of performance and could get a
beneficial profitability ratio (Jackson, 2016).
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2.3 Identify effective time-management strategies.
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Effective
Time-
Management
Strategies
Introduction
Time- management strategies are
important for an organization to
set a time limit for a specific
process. These strategies cover an
important role in making effective
time planning for the process of an
organization. The time
management strategies include
planning, applying and executing
the resources needed in achieving
the set targets.
Importance of time-
management strategies
• They are helpful for
reducing the unnecessary
stress from the workplace.
• It provides free time to the
workers for relaxing sometimes.
• It encourages workers to
maintain self-discipline.
• It increases the learning
abilities of workers.
• It increases the decision-
making abilities of an individual. (Source: Shutterstock.com, 2019).
Time-Management strategies
Setting the priorities
The employees must try to set their
important work at the primary level.
There must be a difference between
what is important and what is
urgent. It takes less time to do the
work effectively and workers also
not feel stressful.
Get organized
The various tasks must be well
organized by the workers. It will
help them for making efficiency in
the tasks done by them.
Ignore the multitasking
The workers need to understand that
they cannot develop efficiency in
their work if they do multiple tasks
at a particular time. So, the
management should try to provide
them a single task at a particular
time. It would help them to do their
work with a focus and increase the
efficiency also (Calonge and Shah,
2016).
Conclusion
The leaflet explained various
positive points of time-
management strategies. It also
illustrated the type of time
management strategies and how
the organization can implement
them in their working culture.
The leaflet also explained about
the importance of time
management strategies in an
organization’s context. (Source: Shutterstock.com, 2019).

Task 3
3.1 Explain the roles people play in a team and how they can work together to achieve
shared goals.
The various roles which are involved in an organization are as follow:
Action oriented role
Shaper: This is the preliminary stage where a project would be strained and developed. The role
of shaper must be dynamic and effective. This role must include the ability to work in the
situation of under pressure. These are the person who can maintain the working conditions in a
better way.
Implementer: The implementers have become most disciplined regarding their work and they
turn their ideas into effective actions.
Community oriented roles
Controllers: The controllers of a process must be confident enough to accept the activities
regarding their tasks. The coordinators of the organization must try to get clear ideas about the
mission and vision of their organization. They should try to focus on the strategies that can make
a connection with their future vision.
Workers of a team: The behavior of team workers must be positive and cooperative towards
their tasks. The attitude of team workers needs to be focused and full of positive thoughts
regarding the targets of the organization. It can help them to get positive results.
Intellectual roles
Professionals: These are the person who has the abilities to provide better guidance for a project.
Their knowledge and skills are needed to be spread while performing any task or project of an
organization (Börstler and Hilburn, 2016).
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