Developing Employability Skills: A Practical Guide

Desklib provides solved assignments and past papers to help students succeed.

Employability Skills
Student name-
Student id-
1

Table of Contents
Introduction.................................................................................................................................................3
LO1.............................................................................................................................................................4
1.1 Develop a set of own responsibilities and performance objectives for your new role........................4
1.2 Evaluate own effectiveness against these defined objectives.............................................................5
1.3 Make recommendations for self-improvement..................................................................................6
1.4 Review of how you can use motivational techniques to improve the quality of your performance
and that of your staff................................................................................................................................7
LO2.............................................................................................................................................................8
Executive summary.................................................................................................................................8
Introduction.............................................................................................................................................8
2.1 Develop solutions to work-based problems.......................................................................................9
2.2 Communicate in a variety of styles and appropriate manner at various levels.................................10
2.3 Identify effective time-management strategies................................................................................11
2.3 Identify effective time-management strategies................................................................................11
LO3...........................................................................................................................................................12
Introduction...........................................................................................................................................12
3.1Explain the roles people play in a team and how they can work together to achieve shared goals.. .13
3.2Analyse team dynamics....................................................................................................................14
3.3 Suggest alternative ways to complete tasks and achieve team goals................................................15
Conclusion.............................................................................................................................................16
LO4............................................................................................................................................................17
Executive summary...............................................................................................................................17
Introduction...........................................................................................................................................17
4.1 Evaluate tools and methods for developing solutions to problems...................................................18
4.2 Develop an appropriate strategy for resolving a particular problem................................................19
4.3 Evaluate the potential impact on the business of implementing the strategy...................................20
Conclusion.............................................................................................................................................21
Conclusion.................................................................................................................................................22
References.................................................................................................................................................23
2

Introduction
The research report is based on the statics and observation techniques and methodologies that are
used by the organisation to improve the involvement of employees in the organisation. The
methods discussed in the report is also focuses on the motivating the employees to gain the trust
and to make them complete the objective in time. The research also discusses various methods of
self-improvement techniques which are used by the individual to improve the work capacity and
efficiency. The ability of the individual is determined in the organisation by the stated techniques
of the research and certain objectives are assigned accordingly (Hoda & Murugesan, 2016). It
also states the importance of these techniques and improvements in the skills of an individual
working in an organisation. The research has been made taking the perspective of the senior
authorities of the organisation and actions and tasks performed by them. This helps the research
to be implemented smoothly in the working environment of any organisation. The National trust
organisation and position of visitor manager is considered as the point of reference for the
research. National trust is a charity that mainly focuses on protecting the heritage sites and
geographical areas around them. They are a century old and still stand strong in this field through
implementing and adapting new tools and techniques to work as a team for the organisation.
3

LO1
1.1 Develop a set of own responsibilities and performance objectives for your new role
National Trust is one of the most prestigious organisations when it comes to saving the great
heritage of the country. They preserve the geographical areas and increase their productivity to
put a green world in the front of the people.
 The responsibility of the visitor manager plays an important role in the organisation as
the manager is responsible for the activities which deal with the public relations.
 The visitor manager is responsible for the visitors to those visiting the heritages are a day
to be remembered (Huang & Lin, 2017).
 . The manager ensures that the visitors keep on coming back which will automatically
increase the revenue of the organisation.
 The manager is responsible for people interaction and makes people happy that they have
visited the place restored or protected by the organisation.
 They are also responsible for taking feedback of the people and visitors visiting the
heritage sites.
 The manager also has to keep sure that the objective of the organisation is being achieved
or not. Implementing new techniques to store the feedback and many other functioning, it
is easier for the manager to relate and make every individual happy.
 The visitor manager is majorly responsible for maintaining interaction with the visitors to
generate revenue for the organisation.
4

1.2 Evaluate own effectiveness against these defined objectives
Self-assessment is a very important factor that affects the performance of the manager in any
organisation. The authorities have to keep a track of their responsibilities and their effectiveness
on the system and the members of the organisation. Training and sessions for self-assessment
helps the individual in the organisation to analyse the growth of the particular person in the
organisation and in the work environment. It helps in gaining knowledge about the work that has
been done and what is to be done in an organisation. Communication skills required by the
organisation by the individuals and authorities are also used to determine the effectiveness of the
objective assigned to them. The communication is very important for the visitor manager and its
team as they are directly in communication with the people who visits the site. Greeting the
visitors also plays an important role in defining the importance and effectiveness of the people
on the organisation (McGrath et al., 2016). It is a way to make the people special for the
organisation as it is dependent on the point of view of people. The self-assessment and
effectiveness is also determined for a visitor manager through the knowledge about the
prestigious sites. Defining of objectives plays an important role in the organisation for the
employees as they are helpful in achieving the predefined goals. But the main aim of a visitor
manager is to make the people feel about the importance of these heritages and geographical
areas and these needs to be performed by the visitor manager and team.
5

1.3 Make recommendations for self-improvement
The self-improvement techniques are used in the organisation to improve the efficiency of the
organizational system and its employees. The individuals in the organisation use these
techniques to analyse the working of the system and their position in the system. In National
trust, a deep knowledge about the artifacts and heritage sites are very important as the
organisation deals in the same. A person working in the organisation should be recommended to
visit at each heritage place for acquiring knowledge (Moore et al., 2016). This helps the
employee to understand a particular story of that place. Regular meetings with the higher
authorities are also recommended for the employees to analyse their performances in the
organizational system. Also, discussions with higher authorities provide a better path and way of
working. This helps in building confidence and level of trust for the employees on the higher
authorities of the organisation. Different types of exercises can also help the employees to enjoy
and self-assess their ability to work in National trust.
6

1.4 Review of how you can use motivational techniques to improve the quality of your
performance and that of your staff
Motivation is required for any employee of the organisation to continue efficient working for the
organisation. National trust keeps on updating their interaction skills with the employees to
create a relationship between them to make them feel important to the organisation. Introducing
incentives is considered as one of the major enhancement in the field of motivational techniques
which are used to increase the quality of the performance. This also affects the working of the
managers specially visitor manager as they tend to more communicate with the visitors which
improves the reviews of the organisation and the heritage place. Appreciation by the seniors to
their staff is also considered as motivational techniques to increase the efficiency of the
employees. Motivational techniques also include making of a positive environment where
individual can work freely and according to them in favor of the National trust organisation.
These motivational techniques can be used in the system to improve the work quality and
efficiency of the manager and employees.
7

LO2
Executive summary
The research discusses the factors like miscommunication and mismanagement working of the
employees in the organisation (National Trust). The problems related to the work are mentioned
in the research, and further processes are used to determine the result and positive outcome of the
employee and managers. Certain learning methods are discussed in the report for improving the
management of the work in the system.
Introduction
The given scenario is taken into account to determine the factors which lead the employees de-
motivated about the work in the organisation. These factors majorly include miscommunication
and misunderstanding between the team member and employees of the organisation. The report
possesses some major techniques that overcome these factors in the organisation to increase the
efficiency and effectiveness of it.
8

2.1 Develop solutions to work-based problems.
The given scenario explains the problems at the workplace of the National Trust. These
organisations are dependent on the communication between the employees and the management
for displaying the heritage sites to the public. Therefore, miscommunication and
misunderstanding is a common problem in the organisation (O'Neill et al., 2018). It is the duty of
the visitor manager to manage and divide the tasks at equal responsibility among the team
members. This helps to maintain peace among the team members and the other employees who
are being worked in the organisation. This keeps the focus of the employees and authorities on
their work rather than on comparing each other’s work in the organisation.
9

2.2 Communicate in a variety of styles and appropriate manner at various levels
Communication plays a very important role in any organisation to approach the senior
authorities. A proper communication channel is proposed in the National trust organisation,
which is used to connect the senior authorities to manager level and to lower level employees.
Communication with senior authorities can be achieved through mails and meetings (Presbitero
et al., 2017). For communicating with higher authorities, the lower level of the organisation can
connect to managers for putting forward their point of view to the senior level of authorities.
National Trust is an organisation where communication is the key to the improvements in the
working system. The mailing system formally and informally is allowed in the organisation to
connect everyone within the organisation.
Conclusion
The discussed techniques help to improve the system efficiency and remove the factors causing
miscommunication and misunderstanding in the system. Also, it defines various communicating
methods like verbal communication, mailing etc. to connect with the authorities of the
organisation.
10

2.3 Identify effective time-management strategies.
Introduction
The leaflet provides the
information of the time
management strategies
which are used in the
organisation for
determining and attaining
goals and objectives that are
predefined in the system.
2.3 Identify effective time-
management strategies.
Time management
strategies play an important
role in the organisation. The
management strategies
include approaches which
can be used in the system to
create discipline and logical
reasoning among the
employees of the
organisation (Yoon et al.,
2016). These strategies help
the employees to work and
focus on the task promptly.
The strategies also help the
employees to avoid procrastination to
improve the work quality. This helps
one to avoid mistakes and create a
disciplined attitude towards work and
complete the task faster and before
deadlines.
Figure 1: Time Management
techniques
Source: (Streak. 2019)
Conclusion
The above strategies are
defined in the system to
know what techniques
can be used in the
National trust
organisation to improve
the quality of work
through time
management techniques.
11

LO3
Introduction
The following report focuses on the importance of the team behaviour and the role played by
every member of the team. Also, various methods used to motivate the employee and build up
their trust are seen. All this has helped the National Trust in reaching another and higher level.
12