Employability Skills and Business Development at the National Trust

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EMPLOYABILITY SKILLS
NATIONAL TRUST

Table of Contents
INTRODUCTION............................................................................................................................. 1
TASK-1............................................................................................................................................2
1.1 SET OF OWN RESPONSIBILITIES AND PERFORMANCE OBJECTIVES......................................2
1.2 SELF-EVALUATION................................................................................................................3
1.3 RECOMMENDATION FOR IMPROVEMENT...........................................................................4
1.4 MOTIVATIONAL TECHNIQUES FOR PERFORMANCE IMPROVEMENT...................................5
TASK-2............................................................................................................................................6
2.1 SOLUTIONS FOR WORK-BASED PROBLEMS..........................................................................6
2.2 STYLES AND MANNER FOR COMMUNICATION AT VARIOUS LEVELS...................................7
2.3 EFFECTIVE TIME MANAGEMENT STRATEGIES......................................................................8
TASK-3............................................................................................................................................9
3.1 ROLES IN A TEAM AND ACHIEVEMENT OF SHARED GOALS.................................................9
3.2 DYNAMICS OF TEAM..........................................................................................................10
3.3 ALTERNATE WAYS TO COMPLETE TASKS AND ACHIEVE TEAM GOALS..............................11
TASK-4..........................................................................................................................................12
4.1 TOOLS AND METHODS TO DEVELOP SOLUTION OF PROBLEMS........................................12
4.2 STRATEGIES TO RESOLVE A PROBLEM...............................................................................13
4.3 IMPACT OF IMPLEMENTING THE STRATEGY ON BUSINESS...............................................14
CONCLUSION............................................................................................................................... 15
REFERENCES.................................................................................................................................16
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Table of figures
Figure 1: Time management matrix by Stephen Covey...............................................................16
Figure 2: PICKLE JAR THEORY.......................................................................................................16
Figure 3: BELBIN'S TEAM ROLES...................................................................................................18
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INTRODUCTION
Employability skills are very important for a successful career; it helps to understand the work
culture along with providing guidance in the development of an employee (Lowden et al.,
2011). This assignment will help to determine the responsibilities and performance of oneself
along with the ways to develop the shortcomings as per a job role. It will also explain various
motivational techniques which can be used by individuals in order to improve the performance.
This assignment will also help to develop communication and interpersonal skills by explaining
various work-based problems and communication styles along with explaining some time-
management strategies. The assignment will also explain the dynamics to team-work by
explaining the roles played by members in a team and suggest ways to complete tasks and
achieve team goals. This assignment will explain various tools and methods which can be used
for developing solutions for problems in an organization and the impact of these solutions on
the organization.
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TASK-1
1.1 SET OF OWN RESPONSIBILITIES AND PERFORMANCE OBJECTIVES
The role of Membership & Visitor Welcome manager at National Trust requires me to perform
many role and responsibilities but my key role is to manage the performance of staff and
ensure that all the visitors at the welcome function feel welcome.
The responsibilities and objectives of the job role are:
Leading the visitor welcome experience:
I have to manage the visitor's engagement across the property and maintain high standards of
presentation before visitors. I have to work closely with other operations to ensure better
management and presentation of the property. I have to be a role model for my team and have
to regularly review their behaviour (Husebø et al., 2015).
Managing financial performance:
I have to ensure achievement of targets to maximize the income of the trust. I have to train my
team to have excellent recruitment knowledge and to promote the benefits of Gift Aid and
payment by direct debits (Davies, 2012).
Leading people:
I have to create a place for staff and volunteer along with recruiting talented and enthusiastic
people. I also have to coach them and set clear objectives to ensure good performance by
regularly reviewing their performance and providing feedback (Stonehouse, 2011).
Managing risk:
I have to ensure that I and my team comply with the company's procedures to minimize risk to
the staff, contractors and public. I also have to ensure compliance with all the legislation along
with managing the risk associated with stock and cash handling (Bassot, 2015).
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Business development:
I have to ensure that my team has perfect knowledge of the places and company to enhance
revenue and customer satisfaction. I also have to continuously seek opportunities which can
help to generate income and innovation in the business. For this, I have to harness ideas from
my team and analyses the business performance continuously (Smith and Roberts, 2015).
To perform all the above responsibilities and to achieve all the business goals, I need certain
key skills and traits like:
Sales and marketing skills,
People management skills,
Motivation skills,
Financial skills,
Analytical skills,
Interpersonal skills,
Strong communication skills,
Organizational skills
Leadership skills,
IT skills
Problem-solving skills
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1.2 SELF-EVALUATION
Skills Description Performance
Excellent Can be
improved
Need more
improvement
Sales and
marketing skills
Sales and marketing skills are very
necessary since I have to take care of
the presentation of the property and
promotion of the schemes in order to
attract more people to the business
(Bassot, 2016).

People
management
skills
I need people management skills to
understand the response and needs
of the visitors to handle them
effectively. People management skills
in managers help to deal with
stakeholders and manage them
effectively (Stonehouse, 2011).

Motivation skills Role of manager can be tiring and
hectic at times thus I need strong
self-motivation skills which can help
me to stay motivated and focused
towards the objectives and act as a
role model for other subordinates
who might be feeling lack of energy
or demotivation (Davies, 2012).

Financial skills I have to be effective when it comes
to financial understanding since the
role of manager demands me to fulfil

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the targets and effectively utilize the
resources of the firm by
understanding the explicit and
implicit cost of every resource
(Bassot, 2015).
Analytical skills My role needs proper monitoring of
the visitors and employees as well as
business performance to maximize
the returns to the business. Thus
analytical skills are very necessary to
closely understand the numbers and
utilize them for the benefit of the
firm (Smith and Roberts, 2015).

Interpersonal
skills
I have to manage my team and
customers thus I need great
interpersonal skills which can help
me to connect with them.
Interpersonal skills are also necessary
to facilitate the sharing of issue and
problems which might affect an
employee’s performance or business.

Strong
communication
skills
Strong communication skills are pre-
requisite for the role of a manager in
any organization. I have to be good at
both verbal and written
communication to ensure effective
communication inside and outside
the organization.

Organizational My role of manager needs the proper 
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skills organization of tasks and duties
which has to be performed by me
and my team members. Thus I have
to effectively organize every activity
to avoid overlapping of work and
attainment of business objectives.
Leadership skills Leadership skills comprise of several
traits like initiative, guiding,
interpersonal relations etc. and since
I have to lead a team in the National
trust thus it is very necessary for me
to have strong leadership skills which
help me lead a high performing team
which can fulfil all its targets.

IT skills Today all the businesses have
processes supported by IT which
facilitate the effectiveness of the
processes and operations and
removes extra toil from the
management. Thus I need good IT
skills which can help me in
management processes.

Problem-solving
skills
Many times complex situations arise
in the business, thus I need to have
good problem-solving skills to
effectively solve all the problems
which might affect the business.

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1.3 RECOMMENDATION FOR IMPROVEMENT
By closely looking at the table presented above, the skills which need improvement to perform
the job roles and fulfil the business objectives can be clearly observed. Possible solutions which
can help me to develop these skills are as follows:
People management skills:
Management skills can only be improved by practice and learning, thus I should read new
techniques of management and practice them on people which can help me to manage people
effectively (Davies, 2012).
Motivation skills:
Motivation is a psychological phenomenon and thus I have to learn to control my senses and try
to use them to help me in motivating myself.
Analytical skills:
Analytical skills also can be improved with practice thus I should practice under a guide to help
me in developing my analytical skills (Bassot, 2015).
Interpersonal skills:
Interpersonal skills can be developed by frequently communicating with people; this helps to
build initiation in communicating with individuals and presents a favourable persona to others
thus making us more preferable to share things and talk (Smith and Roberts, 2015).
Strong communication skills:
Communication skills can also be improved with practice. There are also some activities like
practising before a presentation and getting feedback from the audience can help to develop
communication skills (Stonehouse, 2011).
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Organizational skills:
To develop organizational skills, I need to attend seminars and study new and effective ways to
organize work. I can also approach senior managers to seek guidance about their management
techniques (Bassot, 2016).
Problem-solving skills:
Problem-solving skills can be polished while working under the guidance of experienced people.
I can also arrange new team activities which can help to solve complex problems with combined
efforts.
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