Unit 24: Enhancing Employability Skills at the National Trust

Desklib provides solved assignments and past papers to help students succeed.

Unit24: Employability Skills
1

Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
1.1 Develop a set of own responsibilities and performance objectives.......................................4
1.2 Evaluate own effectiveness against defined objectives.........................................................6
1.3 Make recommendations for improvements...........................................................................8
1.4 Review how motivational techniques can be used to improve the quality of performance. .9
Task 2.............................................................................................................................................10
2.1 Develop solutions to work-based problems.........................................................................10
2.2 A leaflet to be issued to your team which identifies effective time-management strategies
which could help to improve the team’s effectiveness..............................................................12
TASK 3..........................................................................................................................................17
3.1 The roles which individuals can play in a group.................................................................17
3.2 To develop the team dynamics and improve its effectiveness............................................19
Self-managed group approach...................................................................................................20
Task 4.............................................................................................................................................21
4.1. Evaluate tools and methods for developing solutions to problems....................................21
4.2 Develop an appropriate strategy for resolving a particular problem...................................23
4.3 Evaluate the potential impact on the business of implementing the strategy......................24
Conclusion:....................................................................................................................................25
2

References......................................................................................................................................26
3

Introduction
Employability skills refer to the set of behavior and skills which are transferable and are needed
by an individual to become employable. The employability skills allow for communicating with
co-workers, solving the problems, making responsible choices, and understanding of their own
role within the team. This project report is related to the Employability skills of National Trust
which is an organization engaged in preserving the heritage of culture of a specified geographic
region. This report will include the National Trust’s membership and visitor welcome manager’s
responsibilities and performance objectives. Recommendations will be made with respect to the
self-improvements by the M&V welcome manager. Solutions will be provided for the work-
based problems, identification will be made of the time-management strategies. Roles of
different people will be explained in a team and analysis will be made of the team dynamics.
Different methods and tools will be used for developing problems’ solutions and appropriate
strategy will be developed to resolve the labor turnover problems.
4

Task 1
Introduction
This is the reflective report of the National Trust's Welcome manager in which the
responsibilities and the performance objectives are developed. Evaluation is done regarding the
effectiveness of welcome manager against the defined objectives. Recommendations are
provided by which I can make improvements in my professional skills.
1.1 Develop a set of own responsibilities and performance objectives
Being a membership and visitor welcome manager of National Trust I have following
responsibilities-
1. I need to maintain a strong relationship with the customers and clients
2. The ability to make quick and firmed decisions
3. Developing the ability of learning and understanding within the work role
4. Outstanding skills of customer services
5. Conservation or heritage environment understanding
6. Having a good understanding of the National Trust
7. The genuine enthusiasm for working with the people.
8. Promoting the National Trust’s membership.
9. Training of the new members of the team and experiencing the recruitment
10. Legislation of employment, employment rights and responsibilities
11. Having ethical values
12. Effective plans development so as to attract the different number of visitors by enhancing
the visitor’s satisfaction level (Hartley, et. al, 2013).
Performance objectives of M&VW manager-
Following are the different performance objectives –
1. To be customer-focused
2. To be focused financially
5

3. To provide high-quality services to visitors
4. To welcome visitors in a polite and warming manner
5. To make the reporting strategy
6. Competent skills in the serving
7. To follow the corporate social responsibility (Ahamed, et. al, 2013)
6

1.2 Evaluate own effectiveness against defined objectives
For evaluating the own effectiveness against the defined objectives I will use the traffic light
skill audit –
Time and Self-management
I am able to organize time systematically so as to
meet the guidelines
I know well to whom I should ask for the support
and help in case of getting stuck in the completion of
my task
X
X
I attend meetings and appointments timely
Future targets are set in my minds regarding my
career and I can use them towards the current tasks X
Critical thinking &Problem Solving
I am able to work with full productivity so as to
solve the problems X
For problem identification, I have an understanding
of different methods X
Complex problems can be broken down by me X
Alternative solutions can be put by me into
considerations X
7
Key X No- I really
need to work on
this
X- not entirely sure- I could
still make improvements
X- Yes I am confident
I can do this

Oral communication
I will be confident at the peer’s presentation time X
New concepts can be explained by me to other
people X
I think of relevant and reliable questions to follow-
up at the time ask or speak them X
written Communication
I have an effective method of information organizing
and planning X
I am confident at the time of writing any topic X
I Can effectively use resources for providing support
to my arguments X
I know the correct format and style for formal
documents and letters and making travel report X
Information Literacy: Information
I have confidence in the gathering of information X
I also think before the beginning of any work for the
effective placement of things X
I make useful and reliable notes at the time of
finding the information about the travel X
Numeracy
I am able to make interpretations of the graphs,
charts about the travel and tourism sector X
I possess skills of numerical and statistical skills X
8

1.3 Make recommendations for improvements
Professional skills Ways of improvements
Leadership By conducting the team leading responsibility
and holding of a one-on-one meeting with the
higher authorities and directors and asking
them the attributes for becoming the good
leader
Communication skills By taking an active part in group discussion
and training
Planning & organizing The planning process will get enhance through
communication and skills development process
Professional knowledge Attending the development programs of
employees that will help in learning about my
work progress
Team-work By implementing the strategies of team
targeting and attending the group discussions
Time-management Group collaboration, a better system of
communication, and technological innovation
will help in saving time
Technological skills I can learn about the latest technologies by
attending the computer related course
Self-management By the development process of knowledge, the
smart process of working will be developed
Listening Team meeting, seminars, and training
arrangement
9

1.4 Review how motivational techniques can be used to improve the quality of performance
I can use Victor Vroom's expectancy theory, and Hertzberg's two-factor theory which will help
me in keeping myself motivated and I will also be able to keep my team members fully
motivated. The issues will get identified easily due to this and will help me in mitigating these
issues. I will be better able to focus on the problems of employees. With the help of these
motivational techniques, the organizational culture and environment can get improved thus
enhancing the employee's productivity level. My self-discipline will get promoted with the
application of methods of motivation. There will also be an enhancement in the work
willingness' attitude and interest.
It is very significant to use these motivational techniques as if they will not be implemented
properly the employee’s interest will get decreased towards the National Trust’s. Demotivated
employees will not cooperate and they may spread unwanted rumors, demonstration threats,
creation of problems of management (Jones, 2013).
Conclusion
Hence, it can be said that there are various responsibilities that I as a welcome manager of
National Trust has to follow and performance objectives will help me in evaluating and
monitoring my performance. Some of the techniques of motivation are required to be adopted so
that the member's and employees' performance can get improved with good quality.
10

Task 2
2.1 Develop solutions to work-based problems.
Introduction
This management report will provide the solutions to the problems that are being faced at the
workplace regarding the arguments that have been made between some of the staff of National
Trust resulting in the creation of unfriendly atmosphere.
The claim is made by some of the staff members of National Trust that few members of the team
cannot get through the workload as fast as should be made by them and due to this others have to
work harder. This has created the unfriendly atmosphere in the working environment of the
organization and conflicts are arising among the staff members. They do not work in
coordination and cooperation developing the feeling of dissatisfaction among them. therefore, it
is required that training programs should be organized in the organization and everyone should
be made compulsory to attend so that the employees who are lacking in getting the effective
working of operations and completion of tasks on time will learn the skills and areas where they
are lacking so that the improvements can be made by them. This will make them efficient
enough in tasks accomplishment (Rosenberg, et. al, 2012).
The staff members should be encouraged and motivated for the cooperation as if they will
cooperate with their team members then good coordination will develop among them and few
workers will not handle the work burden. Instead, everyone will help each other that will not
hinder the productivity level of employees and interpersonal conflicts issues will not occur. The
strong relationship will develop among the staff member which will prove beneficial not only to
them but also to the organization as a whole. Regular meetings and group discussions should be
organized so that the team members can have good communication with each other and sense of
belongingness can be developed among them (de Guzman, and Choi, 2013).
Conclusion
Hence, it can be said that for resolving the problems that are being faced by the employees of the
National Trust the organization of the training programs should be made. The cooperation should
11

be developed among the team members so that they can easily coordinate and group discussions
should be organized so that effective communication can be made.
12