Employability Skills: A Report on Travelodge Hotel

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Running Head: EMPLOYABILITY SKILLS
EMPLOYABILITY SKILLS
Student Name:
Student Id:
Assessor’s Name:
Unit Code:

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EMPLOYABILITY SKILLS
Table of Contents
Introduction................................................................................................................................3
Task 1.........................................................................................................................................4
Introduction............................................................................................................................4
1.1 Develop a set of own responsibilities and performance objectives.................................4
SMART objectives.............................................................................................................5
1.2 Evaluate own effectiveness against defined objectives...................................................5
1.3 Make recommendations for improvement.......................................................................6
1.4 Review how motivational techniques can be used to improve the quality of
performance............................................................................................................................6
Content and process theories of motivation:......................................................................7
Conclusion..............................................................................................................................8
Task 2.........................................................................................................................................9
Select two work-based problems and appropriate solutions and write a memo to senior
management of the hotel and leaflet for the staff explaining the two solutions to the
workplace problems identified...............................................................................................9
Solutions to the problems...................................................................................................9
Memorandum.......................................................................................................................10
Leaflet..................................................................................................................................11
2.3 Identify effective time-management strategies concerning the work-based experience
or your role as a manager at Travelodge..............................................................................12
Introduction......................................................................................................................12
Identification of effective time management strategies...................................................12

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Conclusion........................................................................................................................12
3.1 Roles of people playing in a team and in the way they can work together for achieving
shared goals..............................................................................................................................13
3.2 Team dynamics..................................................................................................................14
3.3 Alternative ways to complete tasks and team goals...........................................................15
Task 4:......................................................................................................................................17
4.1 Tools and methods for developing solutions to the problem in Travelodge hotel.........17
4.2 Develop an appropriate strategy for resolving a particular problem of labour turnover
regarding your chosen organisation or Travelodge Hotel....................................................18
4.3 Evaluate the potential impact on the business of implementing the strategy. You should
consider both financial and non-financial impacts on the business.....................................19
Conclusion................................................................................................................................20
Bibliography:............................................................................................................................21
Appendix:.................................................................................................................................26
Task 2: Leaflet......................................................................................................................26
Leaflet contents to the staff..............................................................................................26

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Introduction
Alvesson (2018) says that the responsibility of the management is indispensable to provide
the workforce working in the organisations with inspiration and motivation so that these
people can amplify the capability to complete the tasks assigned to them, and fashion a good
relationship with the company beings. Hence, the managers of every company must have a
proper set of management skills so that they can focus on the primary goal of the company.
This study will be focusing on the attributes of the assistant manager in the Travelodge hotel
and the use of different techniques to improve the quality of the services within the
departmental operations.
It will also shed light on the different instances, where the organisation cannot resolve the
issues, and consequently, the different methods that are implemented by the manager to get
away with those issues to enhance the quality of the services to the customers. It will also
focus on the importance of teamwork in the organisational context in the current market of
the travel and tourism industry. The role of the assistant manager within the organisation will
also be understood. Travelodge is a private hospitality company amid the United Kingdom
and is one of the largest hotel chains in Europe. It delivers the public with exclusive services
and is well known for its beautiful operations and quality services.

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Task 1
Introduction
This part of the study will focus on understanding the different responsibilities and skills that
will be needed to carry on my work as an Assistant Hotel Manager of the Travelodge hotel
and how I can authentically attain my objective. Different motivational techniques will be
analysed, which can help to increase the performance of the employees within the hotel and
performance objectives will be set as well.
1.1 Develop a set of own responsibilities and performance objectives
It is essential for the assistant manager of Travelodge Hotel to be extremely proficient in his
or her abilities as the company is a huge company and has been escalating in international
countries, for which the company will have to provide the stakeholders with the best services
they can. Consequently, I have to be focused on providing the customers with a high-quality
experience and unbeatable value, which can help to broaden the name of the company, all
around the world. One of the responsibilities that the person has to complete is to make sure
that the services provided are of the best quality and the food that is prepared is of a very high
standard (Ambrosius and Cuecuecha 2016). I must be competent in the selling of beverage
and food, and take care of the customer feedback at all times so that the flaws in the action
plans can be changed and betterment can be brought to the company's operations.
The person will also be responsible for creating personal development plans and motivating
the team members so that the performance of the company is at its peak. It is also the
responsibility of the person to take care of the actions of banking, health and safety and route
management. Therefore, it is crucial for me to have proper decision making skill so that I can
make the correct decision at all times, enhancing the productivity of the organisation, and
make sure that the employee involvement in the decision-making process is presented, which
can increase the level of opinions and ideas focusing on the betterment of the company
(Armstrong 2012). I will also have to develop the adaptability skill so that I can operate in the
market correctly and make proper changes to the workplace. I will have to motivate the
employees so that the performance level of the company is at its climax, and these people can
be able to adapt to the changes so that the company can meet the primary goal and the current
objective (Daft 2015).

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I will also be responsible for allocating the work to the workers so that they can complete
their work within time and can help in achieving the primary goal of the organisation. I will
have to work according to the Employment Act of 2002, and I will have to assist the
employees to perform appropriately and provide them with the necessities that they need
within the workplace (DeCenzo et al. 2016). I will also have to focus on increasing the ability
to develop the business according to the current market. I will have to follow different
legislations like the Health and Safety Act, which can allow the company to comply with the
employment rights, to understand the ethics and to meet the needs and requirements of the
employees in the workplace.
SMART objectives
Specific: I, as an assistant manager, must have the ability to monitor the growth of the
employees and look at the proper functioning of the business.
Measurable: I can measure this by identifying the level of reduction in staff turnover and
the increased productivity of the company
Achievable: I will have to comply with the employability legislations and the company
ethics so that I can influence the business processes
Relevant: It is relevant as it can lead to the overall motivation of the employees
Time: The overall time needed for the completion of the same is six months.
1.2 Evaluate own effectiveness against defined objectives
It is crucial for me to monitor every activity of the employees so that the tasks carried on
within the organisation are flawless and the employees of the company can provide the
utmost efficiency (Dhillon et al. 2016). This attribute of myself can help me to recognise the
different ways in which the business must be conducted, and I must associate the skills with
the current demands of the market. It will also help me to focus on the organisational
excellence, and therefore, I will have to look at well developed interpersonal skills, which can
not only increase the communication between us but also creates a relationship that allows
free flow of information and the eradication of the issues and challenges among them.
It is imperative for me to understand the different factors that are affecting the behaviour and
the performance of the employees, and eradicate the challenges so that these people can

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perform competently. I will also have to focus on creating short term objectives that will be
aligned with the primary goal of the company, and the tasks must be divided into equal bits or
according to the performance level of the workers so that it becomes easy to achieve the
targeted goals within proper deadlines (Dixon 2017). I should be able to communicate with
every employee effectively so that their roles and responsibilities become clear to them as
well as the things that have to be achieved can be understood adequately. I will have to focus
on increasing collaboration within the organisational context and motivating the employees
through monetary and non-monetary incentives, as it is likely to increase the performance of
the people.
1.3 Make recommendations for improvement
It is crucial for me to improve the condition of the workplace and therefore, it is vital for me
to choose the right competencies and skills that can allow me to make the changes, and focus
on creating an ethical culture within the organisation. I will have to adapt myself to the
current conditions of the market and change the operations in such a way that the company
can meet the demands and increase the sales of the company. I would also have to focus on
public relations as this can create increased goodwill of the company, and increase customer
loyalty and satisfaction too. Communication is an essential skill, and I will have to enhance
that skill to make the employees know about their roles and responsibilities and understand
what has to be done to achieve the targeted objectives (Drucker 2018). I will also have to
focus on my delegation skills that can increase the level of productivity and focus on time
management practices so that I can operate authentically and help the company, Travelodge
hotel, to maintain stability in the market. I will also have to focus on increasing interpersonal
correlation with the workers and provide a suitable solution to them at all times.
1.4 Review how motivational techniques can be used to improve the quality of performance
It is essential for me to focus on motivating the employees, it can improve the quality of the
performance, and therefore, one of the best techniques to be applied is employee performance
appraisal. Eubanks et al. (2016) says that this type of motivation allows the employees to be
appreciated, and this motivates them to work harder, but this is not too much effective during
stressful times. Therefore, it is essential for me to provide the employees with monetary
incentives like a bonus to the salary, salary increments, performance bonuses, insurance
bonus, medical benefits and recognition. It is also vital for me to provide employees with in-

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house training so that the level of knowledge can be extended and the job performance can be
enhanced.
Content and process theories of motivation:
Farahmand (2016) clarifies that the motivation of the employees can help to increase the
productivity and reduce the turnover rate, and therefore, one of the best theories that can be
used is the Maslow’s theory, in which the individuals will be motivated according to the
hierarchical needs. According to this theory, every employee has to be provided with the
basic needs which include the physiological needs and the safety needs, the psychological
needs which include the esteem needs and the belongingness and love needs and the self-
fulfilment needs which include the self-actualisation needs (Hale et al. 2019).
Figure 1: Maslow’s hierarchy of Needs
(Source: Forsyth, 2018)
The Herzberg two-factor theory can also be taken into action as this can allow the individual
to perform without supervision and can analyse the weaknesses and strengths of the team
members. According to Herzberg, hygiene factors are the factors, which if not provided, can
make the employees remain unmotivated but satisfied (Goffin and Mitchell 2016). Therefore,
this is necessary. However, providing motivational factors can allow employees to stay
motivated and satisfied altogether.

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Finally, I to make the workers know about the organisational goals and performance
objectives can use Locke's goal setting theory. I will have to respect the opinions of the
employees and have to provide these people with necessary guidance so that the job role is
cleared to the employees at all times and the tasks are carried on hassle-free. I will also have
to monitor the performance of the employees and gather feedback from them so that the
challenges can be met and their performance can be enhanced, providing them with exclusive
rewards to complete the task efficiently.
Conclusion
From this segment, it is discovered that the assistant manager needs to make an
organisational relationship by cooperating with the staffs. Each employee needs to get
rewards and grants for their significant operations and get advancements according to their
desire.

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Task 2
Select two work-based problems and appropriate solutions and write a memo to senior
management of the hotel and leaflet for the staff explaining the two solutions to the
workplace problems identified.
The company is currently facing many problems and therefore, the assistant manager will
have to focus on eradicating these problems so that the workplace environment is proper and
the functioning of the business is not hampered pessimistically. The assistant manager has to
observe the problems that are arising during the operation and eradicate them for the
betterment of the organisation. Some of the problems identified within the Travelodge hotel
include improper time management skills and insufficient communication. These problems
happen to affect the operations of the company extensively, and the manager will have to
work to eradicate them so that the growth of the company can be maintained. Therefore,
different solutions will have to be provided.
Solutions to the problems
Meacham et al. (2019) states that it is essential for the manager to eradicate all the problems
that arise in the organisation, and the assistant manager is responsible for helping the
manager to perform the same. Therefore, it is essential for the assistant manager to look for
solutions so that the organisation can resolve the issues of inefficient communication and
improper time management.
Kapur (2018) argues that it is crucial for assistant managers to have practical communication
skills; both verbal and nonverbal techniques so that it becomes easy for the person to
communicate the information to other people and gather feedback from the clients as well as
from the employees. There should always be a two-way communication, which can allow the
company to maintain formal and informal business communication (Mone and London
2018). The use of ICT can be done, and the use of this would help the company to maintain
proper functioning at all times. It is also essential to introduce periodical team meetings to
understand the issues faced by the people and make changes to affect the operations
positively.

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Chen et al. (2018) claim that it is also vital for the assistant manager to look carefully into the
issue of time management, and it is essential to maintain proper timings and scheduled
deadlines in every action of the company. It is crucial to prioritise the workload and set
important objectives so that the barriers to time management can be reduced. These solutions
can help the company to eradicate workplace problems and maintain functioning, increasing
productivity as much as possible.
Memorandum
To: The senior management
From: Management Team
Subject: Eradication of workplace problems through collaboration
This is to inform you that several issues have been recently noticed inside the organisation,
which is leading to adverse effects like lack of productivity and the increase in the rate of
employee turnover. This has been affecting the operations of the company negatively, and I
urge you to look into this matter so that we can eliminate them and uphold our position in the
market. The two of the main problems noticed has been insufficient communication skills and
problems with time management. This has resulted in missing important deadlines and
requirements of the business, which have given birth to inadequate communication and
emotion of negligence among the employees.
I will be obliged if you opt for monetary benefits and recognition for the employees. It is also
crucial for the management of the company to introduce a democratic management style so
that the motivation of the employees can increase and the productivity is enhanced. It is also
requested to train the employees in such a way that there is a complete flow of verbal and
nonverbal communication techniques and proper feedback at all times. Further, arrange for
monthly team meetings to resolve the issues and set important objectives periodically, which
can help to complete the same and achieve the primary goal.

Some of the problems identified
within the Travelodge hotel include
improper time management skills
and insufficient communication.
These problems happen to affect the
operations of the company
extensively, and the manager will
have to work to eradicate them so
that the growth of the company can
be maintained. It is to inform you
that we are currently facing several
problems with major
miscommunications and for this
reason; there has been an increase
in time management issues as well
as ineffective communication within
the organisational premise. I request
everyone within the organisation to
take care of these issues and
problems so that we can remove the
adverse situations and increase
collaboration to address the issues. It
is my earnest request to increase
collaboration and communication
during the working process, which
can also help in the growth and
productivity of the company. I
request everyone within the
organisation to take care of these
issues and problems so that we can
remove the adverse situations and
increase collaboration to address the
issues. It is my earnest request to
increase collaboration and
communication during the working
process, which can also help in the
growth and productivity of the
company.
It is essential to finish the work
within proper deadlines and
therefore, to do the same, it is
essential for you to break down the
work provided to you and allow the
managers to set the objectives so
that you can complete the same
and help the company to increase
the productivity. The team leaders
and the floor managers will have to
look for fulfilling the goals and
making a profit as well as guiding
the employees in such a way so that
the performance objectives are met,
and the business goal is clear to the
employees in a proper way.
It is also vital for the team leader to
allocate task time so that it
becomes easy to understand which
activity has to be done and what
time, and divide every work based
on priority. This process can ensure
increased productivity; however, it
is also suggested to take the
opinions of the employees too. I
request you all to maintain full
cooperation with each other, so that
information flow is proper and
provide your feedback so that it
becomes easy for us to understand
the issues you are facing. We will
try to eradicate all problems as
soon as possible, and we wish you
to work hard to focus on business
success extensively.
Issues faced by the company recently and
solutions to those problems
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Leaflet