Employability Skills and Performance: A Reflective Report

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Unit 24: Employability Skills
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Introduction:
The assignment is based on employability skills. This helps the learners to get honed employability skills.
The report is divided into 4 major sections. As a visitor welcome and membership manager for National
Trust, the first section of this report will cover the reflection. This reflection includes performance
objectives and responsibilities following by the recommendations. The employability skills play an
important role to improve performance and productivity.

Contents
Introduction:...............................................................................................................................................2
TASK 1..........................................................................................................................................................4
1.1 Performance objectives and responsibilities.....................................................................................4
1.2 Evaluation of self effectiveness..........................................................................................................5
1.3 Recommendations for improvement.................................................................................................5
1.4 Importance of motivational techniques............................................................................................5
TASK 2..........................................................................................................................................................7
2.1 Management report to develop solutions for work based problems................................................7
2.2 Effective Communication...................................................................................................................8
2. 3 Leaflet...............................................................................................................................................8
TASK 3........................................................................................................................................................10
3.1 Summary sheet................................................................................................................................10
3.2 Role of morning activity of orienteering..........................................................................................11
3.3 Summary sheet to complete the task in alternate way...................................................................11
TASK 4........................................................................................................................................................13
4.1 Evaluation of tools and methods.....................................................................................................13
4.2 Strategy to resolve problem at work place......................................................................................13
4.3 Evaluation of the potential impact of the strategy..........................................................................14
Conclusion.................................................................................................................................................15
References:................................................................................................................................................16
List of tables:
Table 1 Summary sheet 1..........................................................................................................................10
Table 2 Summary sheet 2..........................................................................................................................11

TASK 1
1.1 Performance objectives and responsibilities
Being a Visitor welcome and membership manager, for the national trust there are few responsibilities
and objectives for this role. These areas following:
Own Responsibilities
As a visitor welcome manager, I will have the following responsibilities:
 Ensure exceptional experience to the visitors
 Promote the advantages and benefits of the membership of the national trust
 Inspire the team
 Manage the volunteers
 Manage center facilities and presentation of it
 Make visits worthwhile and enjoyable
Selling admission
Build a partnership relationship with local organizations (Ecojam.org, 2019)
As a membership manager I will have the following responsibilities:
As a membership manager, it will be my responsibility to oversee the membership program. This
includes traffic management and analysis of membership efforts.
 Management of membership program: This covers the evaluation of the effectiveness of current
membership program, recommend, and design and implements new changes for the improvement
of efficiency and effectiveness. This also includes the responsibility to maximize the fund gifts from
members.
 Reporting and data analysis: This Covers generation of the reports to analyze the results of
membership programs and monitor the progress towards the business goals.
 Membership stewardship: This includes the responsibility of representing the membership program
daily and builds a relationship with individual, committees and event organization (Ecojam.org,
2019).
Performance objectives
 Deliver helpful, timely and satisfying services to the visitors
 Achieve a specific number of membership targets in a limited period of time
 Promote all the services offered by the National trust to the visitors
 Creating an individual appraisal system
 Understand the training need
 Ensure a high standard visitor service

1.2 Evaluation of self effectiveness
To be successful in the role of visitor welcome and sponsorship manager for the national trust, I have
the following capabilities and skills:
I have a good team leadership skill that is helpful to manage the team. It has the capability to deliver
outstanding customer services to visitors. I also have an understanding of National Trust and its offerings
which will be helpful to convince the visitors to purchase the membership of it. Excellent communication
skills of mine can be helpful to easily convince and attract the visitor and give them a satisfactory
experience. These skills are helpful for this role to do the work effectively.
1.3 Recommendations for improvement
To improve the quality of performance, there are certain areas where I can improve myself. For the
exam, I can build an understanding of conservation environment and heritage because National trust is
an arts and heritage related industry. It is also required to develop an enthusiasm to work with people. I
should also develop the skill to train and recruit new people. Improve the skills of dealing with people.
1.4 Importance of motivational techniques
Application of motivational techniques and theories:
Motivational techniques play an important role in self-improvement and performance improvement.
Motivational techniques can be used to convert a negative attitude into a positive attitude. Less
motivated employees give less output to the organization but motivation can help to develop a desire to
perform at their best level. Motivational technologies can be used to maximize the efficiency level of the
team so that team can do the job with their best ability without eating resources and time of the
organization (Hazra, Sengupta and Ghosh, 2014). Thus, motivational methods can be used to achieve the
goals ad objective of the organization. The motivation is also helpful to create a supportive work
environment and this improves the productivity and performance of the staff. Motivation can be helpful
for the manager to easily implement the changes as motivated employees show minimum resistance to
accept the change that is beneficial for the organization (McQuerrey, 2019).
Ways to motivate employees:
To motivate the staff continuously feedback is necessary. It is required to appreciate the good work in
order to continue it. There are following ways to use the motivational methods to improve the
performance:
Clear the expectations: Provide achievable goals to the employee or team members as team members
are aimless without any specific goal.
Give feedback: Continuous and immediate feedback allow the employee to know the impact of their
actions on the company. It is necessary to give specific feedback. This can be helpful to motivate the
employee and improve performance.

Correct in private: Mostly people do not easily accept the negative feedbacks thus, it is necessary to
correct the mistakes in private. Scolding or pointing out someone’s mistake in public can leads to the
demonization and impact the performance.
Appreciate in public: If someone is not appreciated for their good work then it leads to the
complacency. So to avoid this concept such as “employee of the month” can be used. People love to be
appreciated and praise in public and this motivate them to improve the performance.
Make achievable incentives and rewards: Awards and appraisal are one of the best ways to motivate
the employees to improve the performance. Rewards should be achievable by everyone; so that each
can give their best to achieve that motivate the performance excellence.
Have faith in employees: If the leader does not have faith in the capabilities of the employees, then it
can lead to the demonization of the employee. Always encourage the team members in order to
motivate them. Use sentences like “I know you can do better than this”, “I am expecting more from you
because you are capable to do it” (McQuerrey, 2019).

TASK 2
2.1 Management report to develop solutions for work-based problems
There are several ways that can be used to handle work-based problems
 Feedbacks
Feedback can also play a major role in this. This helps to convert a negative attitude into a positive
attitude with the help of motivation methodologies. This is a help to make a better team. For a better
result of feedback, it is required that specific feedbacks should be given.
 Information and communication technology
Information and communication technology can be an effective medium for communication. With the
help of this, information can be shared faster which also helps to avoid rumors. ICT provides
communication mediums such as audio-video conferencing, computer telephony, social networking
sites, e-mails, etc. This improves the accessibility of the information and allows the sender to
communicate with a large number of people at once inconvenient way.
 Interpersonal skills
Interpersonal skills are a basic but effective way to handle work-based issues. Some of the interpersonal
skills are initiative use, social skills, assertive skills, etc. Interpersonal skills are helpful to foster effective
communication. This help to build healthy relationships with workmates. This also leads to mutual
respect and team spirit. This ensures a fluent performance. Being respectful towards others is also a part
of interpersonal skill. This fosters a positive relationship in the workplace and avoids arguments
(Phillpott, 2019).
Problem solving and solution generation
Problem-solving skills are a combined use of all of the above ways to deal with problems. To avoid the
problem of arguments between employees in the “National Trust”, first identify and analyze the
problem. As the problem is higher workload on some employees. So there can be some reasons for that
such as some people are less skilled so they are not able to do the work effectively, the employees are
not serious or motivated towards the work, assigned task is not aligned with their interest or area of
work, there may not be a healthy relationship between teams, they are not got appreciation for their
work etc. Then, after the identification of the reason behind it, changes should be done at the
workplace. These changes can be conducting training programs for the less skilled people, conduct a
motivational seminar to motivate the employees, give appreciation for good work, allocate the work on
the basis of ability and skill of the person, etc. These solutions can be helpful to create a healthy
environment in “National trust” and eliminate the situation of arguments or excessive workload.

2.2 Effective Communication
To avoid the conflicts and misbehavior of the team members, it is required to use effective
communication methods. These methods can be helpful to develop transferable interpersonal skills.
Miscommunication is the major reason behind conflict among the team. It will be good if an employee
feels comfortable to share issues, ideas with the manger in “national trust”. To avoid these situations,
non-verbal and verbal communication methods can be used. Team meetings can be arranged to find out
the reasons behind the problem. These can also lead to the solution of the problem. It is necessary to
communicate to avoid rumors. It is required to not assume anything and find out what is fueling the
conflict between staff. The communication process should be in such a way that people from various
cultures and geographical location can understand and relate to that easily.
2. 3 Leaflet
This leaflet shows the importance of various time management strategies.
Time-management strategies Work steadily: Instead of
working erratically, work in a
steady manner. Working
erratically can reduce the
quality of work.
Estimation: Estimate the time
required to complete a
particular task and work
accordingly to complete it
before time.
Avoid multitasking: To
maintain or improve the
quality of work, it is highly
recommended to do
multitasking. This highly gives
an impact on the quality of
performance.
Use alert system: An alert
system can be used to be
aware to complete the task on
time (Wilson, 2018).
Conclusion
Time management skills are helpful
to complete the tasks within time.
This reduces the workload pressure
and improves the productivity and
performance of the employee. To
complete the tasks on time, use time
management methodologies. This
includes prioritization of the task,
setting the goals and objectives, etc.
Poor time management can affect
the quality, efficiency, and
performance (Kashyap, 2018).
Introduction
Time management
methodologies play a vital role
to improve the effectiveness of
the team and its members.
Time management refers to the
way of using the time to reach
the goal. It a process to plan
the time controls to increase
productivity and efficiency.
There are some barriers to
effective time management
such as lack of priority,
multitasking, failure fear,
procrastination, distraction,
etc.

Time-management
methodologies
There are some effective ways
to manage the time to improve
productivity and performance
at work:
Prioritize Prioritization f the
work according to the urgency
can be helpful to allocate the
required time to complete it
effectively and within time.
Set objectives: Set goals to
complete the task within a
specific time limit.

TASK 3
3.1 Summary sheet
It is suggested by Belbin that a good understanding of your role in a team can be helpful to develop the
strength and handle the weakness. This will help in the contribution of an individual in a team
(Belbin.com, 2019). Summary sheet of an individual’s role in a team:
Following summary sheet describes the role of the individual in a team according to the Belbin
description:
Table 1 Summary sheet 1
SUMMARY SHEET
Member role Skills Contribution Level of
contribution
Allowable
weaknesses
Team worker Co-operative,
diplomatic and
perceptive
Averts and listen
to frictions
High Can be indecisive in
tough situations.
Co-coordinator identify the talent,
confident, mature
Clarifies the
goals, and
delegates
effectively
Medium Can be manipulative
income situations
Can offload own
share of the work
Resource investor Enthusiastic,
outgoing, extrovert,
social, develop
contacts.
Explore the
opportunities
and build
relationships
High Some time can be
over-optimistic, after
passing the initiation
enthusiasm, interest
can lose
Specialist Self-starting, self-
motivated,
dedicated, single-
minded
Offer special
skills and
knowledge
Low stay on techniques,
may stick or
contribute on a
specific and narrow
front
Plant Imaginative,
produce new ideas,
problem-solving
skills, creative, free-
thinking.
Create new
ideas in order to
solve the
problem
Medium Can ignore
incidentals, pre-
occupied for
effective
communication
Monitor evaluator Strategic, sober and
discerning.
judge accurately
after seeing all
the possible
options
Low Lack of the ability to
inspire others can be
over critical
Implementer Reliable, practical,
efficient
Covert ideas into
actions
Organizes the
work
Medium Might be inflexible
sometimes
Slow to response
towards new

responsibilities
Shaper Thrives on pressure,
challenging,
dynamic
Has the courage
to handle and
overcome the
obstacles
Low Might be prone to
provocation
Can offend the
feelings of others.
Completer/finisher Anxious,
conscientious, pain
taker
Find out the
errors and try to
polish it, in order
to clear it.
High Reluctant to
delegate
May be worried
unduly
Dynamics and nature of team and group work
Team dynamic deals with the behavioral pattern and attitude of a team or group. It is majorly
concerned that how the team is formed, the structure of the group and process involved in
functioning. Team dynamics refers to the overall impact of the team. The behavior characteristics
and role of one member affects the other team members. The dynamics of the team can be positive
or negative.
Purpose of teams: Teams are responsible to share the loyalty and commitment towards the work.
These help to complete the task within time with the collaboration of the skills of team members.
Stages in team development: There are several stages of the team development that starts from
the team building. This is followed by the training and coaching of technical and soft skills that are
further evaluated and monitored by the leader.
3.2 Role of morning activity of orienteering
The brief report shows the importance of orienteering activity and raft building activities to improve the
performance and productivity of the team. IT helps to improve the participation level of the employees.
These activities are helpful to increase the trust and confidence level in the team. Team orienteering
activities allow the employees to show their extra skills apart from the workplace. Orienteering activities
can be helpful to maintain the competency level at the workplace which will improve productivity. This
help to balance physical and mental exertion of the employees. This is helpful to develop the self-
esteem of employees. These raft activities encourage improving communication and social skills. This
leads to improved group dynamics. This promotes creativity in the workplace. Orienteering activities
help to reduce employee turnover and break down the barriers (Richardson, 2018).
3.3 Summary sheet to complete the task in an alternate way
Table 2 Summary sheet 2
Method Members Goal Impact
Meetings Team workers, co-
coordinators and
specialist
Improve
communication, give
feedback
Better communication
skills, team building,
understand the

negative points
Risk management Monitor evaluator,
specialist and team
worker
Reduce the chances of
risk and improve
productivity
Impact the organization
and team members and
save the resources and
energy
Conduct a motivational
session
Shaper, team worker,
coordinator and
resource allocator
Motivate the
employees to work
harder to achieve the
goals
Reduce the negativity
Create a self-managed
team
Team worker, shaper,
resource investigator
Reduce the operational
cost, increase
productivity, enhances
self-responsibility
Improved quality and
confidence, improve
motivation
Importance of self-managed group:
There are various benefits of a self-managed group in order to improve the performance. This allows the
individuals of the team to use and show their skill and experience in the organization. This help to
increase the discretion of the work which helps to improve the performance. Self-managed teams save a
lot of cost of the organization. It promotes and enhances innovation as team members are free to
review or give ideas. Self-managed teams are more effective in decision-making skills. This improves
productivity as individuals are responsible for their actions. Self-managed teams are also able to
improve customer satisfaction. This is also able to increase the compatibility between employees and
employers (Guest, 2019).