Employability Skills Report: TESCO - Skills, Problems, and Solutions

This report delves into the crucial aspects of employability skills, using TESCO as a case study. It examines self-management, performance evaluation, and the use of motivational techniques to enhance employee performance. The report further explores solutions for work-based problems, different types of organizational communication, and effective time management strategies. It also covers team dynamics, alternative approaches to achieving team goals, and the evaluation of problem-solving tools. Additionally, the report discusses conflict resolution strategies and their impact on business operations, offering a comprehensive overview of essential skills for professional success. The analysis includes recommendations for improvement in employee performance and strategies for business development.

Employability Skills

Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Set of own responsibilities and performance....................................................................3
1.2 Evaluation of own effectiveness against set objectives.........................................................4
1.2 Recommendations for improvement.................................................................................5
1.4 Use of motivational techniques to improve quality of performance....................................5
TASK 2............................................................................................................................................6
2.1 Solutions for work based problems.......................................................................................6
2.2 Different type of communication at various level of organization........................................6
2.3 Effective strategies for managing time..................................................................................7
TASK 3............................................................................................................................................8
3.1 Roles of people in a team.......................................................................................................8
3.2 Team dynamics......................................................................................................................9
3.3 Alternative ways to achieve team goals and to complete the task.........................................9
TASK 4.........................................................................................................................................10
4.1 Evaluation of tools for develop solutions to problems........................................................10
4.2 Development of an appropriate strategy for resolve a conflict............................................10
4.3 Impact of strategy implementation on business and its activities........................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
In today’s business environment it is very essential for employees of enterprise to have
adequate skills and knowledge as this is one of the factor which largely affect the growth of
enterprise. In organization every job comes with different roles and responsibilities which
require different kind of skills and abilities to perform the same (HARGREAVES and WALSH,
2012). If an enterprise has more skilled workers than there are more chances that it will achieve
the success at a fast speed. Workers are the one who perform different type of jobs in a firm and
make products for final customers. For enhance skills of employees manager of company can
conduct training and development programs or can use different motivational techniques to
motivate them to perform best. TESCO, one of the most popular brand in UK is taken under this
report for study. Use of various motivational techniques to enhance quality of employee’s
performance and solutions to various work based problems is detailed under this report. Further,
different type of communication at various level of enterprise and effective time management
strategies is all mentioned in this. Along with this, role of an individual when he or she perform
in a team and alterative strategies to complete a particular task is all described in this.
TASK 1
1.1 Set of own responsibilities and performance
Own responsibility and management of performance is relate with self management. This can be
defined as the ability of a person to provide maximum efforts to a specific job in order to
maximize its output. Two main responsibility of management are planning and organizing relate
with the topic of self management (Adalsteinsson and Runolfsdottir, 2014). One of the main
feature of this is that it provide an opportunity to individual to determine own abilities and
demand. Individuals with expertise upon self management holds some specific skills which
represent their skills and capabilities and help him to analyze his strengths and weakness. Skills
of individuals is very essential for an enterprise as it help company in get competitive advantage
in market. Human resource manager of TESCO also have various responsibilities to achieve end
results. These can be better understood by following points:
Own responsibilities: HR manager of enterprise remain responsible for number of activities
such as performance evaluation of employees, conduct training programs for them. Further,
manager is the one who do various efforts to maintain discipline and motivate workers to
perform best. Along with this, manager is the one who offer incentives to employees for their
good work and guide them in right direction.
Performance objective: Main objective of manager remain to communicate well with all
employees as this help in create and maintain good relations with them. It is very essential for
manager to have information about detailed information about various employment laws to
formulate better policies for employees. All this help managers in encourage performance of
employees which increase profits of company.

1.2 Evaluation of own effectiveness against set objectives
Performance of employees and quality of work they done largely affect the success of
company. These are the one who do impact on profits and development of business. One of the
main TESCO is to produce and offer quality products to its customers in order to better satisfy
their needs and wants. To achieve positive outcomes employees need to perform the set
objectives and standards.
Quality of work and acceptance of job responsibilities
 In order to encourage employees to contribute more in success of firm that it is very
essential for managers to first offer them job security and healthy and safe work
environment.
 It is very essential for manager to identify the skills, abilities, knowledge and qualities of
individual require performing a specific job in enterprise. This help company in meet set
goals and targets.
 Quality measurement of employee’s performance should be done by managers in a
systematic way in order to identify the quality of employee’s performance.
Managing job
 Delegation of authority takes place in enterprise as per the designation of workers.
 It is very essential task for enterprise to manage all activities in effective way in
order to achieve maximum outputs.
Maintenance society safety:
 It is very essential for TESCO to consider safety of environment for contribute in
development of society.
 All rules and norms of society should follow by the company in order to execute
business activities in an effective way.
As a manager of TESCO an individual should have different kind of skills and
abilities so he can handle all business operations in an effective way. Main skills
which must be there in individual includes the following:
 Interpersonal skills
 Effective communication
 Employability skills
 Leadership qualities
 Management skills
1.2 Recommendations for improvement
Workers are one of the significant element of every enterprise. These are the one who
provide their support to enterprise to complete complex tasks in given period of time. HR

department of company play a big role in manage employees and its actions. Various
activities such as formulation of employees compensation packages, performance
appraisal and many more are execute by HR department. TESCO is a enterprise which
offer variety of products and services to its customers and firm require to manage
activities of employees in an effective way. This entire help firm in attract more number
of customers and increase profits of company. Following recommendations for enhance
performance of employees are given under:
 Review management: It is one of the main responsibility of manager to review
performance of employees on continuous basis. this provide an opportunity to
manager to identify the gap between actual and standard performance and guide
him in conduct training programs in order to fulfill the gap identified.
 Evaluation of opportunity: To achieve success and growth it is very essential for
managers of TESCO to identify the opportunities available for company. This
help management in explore business activities.
 Motivate employee for perform better: Motivate workers is one of the best way to
increase their contribution in enterprise success. Various models and theories of
motivation are there which can be used by managers of TESCO.
1.4 Use of motivational techniques to improve quality of performance
Different motivation techniques are there which used by a manager to enhance
performance of employees so company can achieve its goals in an effective way (Brooks and et.
al.,2012). Main two motivational strategies are there which can be used by managers of TESCO
known as financial and non financial.
Under financial motivation manager use money to motivate employees to perform well.
This is given to employees such as increment in salary, wages, bonus etc. Opposite of this under
non financial technique managers hive reward and appreciation to employees.
Competition is another technique of motivation in which workers are given same kind of task to
compete with each other. This motivates them to perform well.
Participation is other technique under which managers encourage participation of
employees in decision making process. This provide opportunity to managers and
employees to set mutual goals and at the same time motivate workers to give their best.
TASK 2
2.1 Solutions for work based problems
Problem can be defined as a issues or hurdle which negatively affect the quality of a
business activity. Process of problem solving can be defined as identify the same issue and do
various efforts to solve the same. This can be solve by an individual by follow the process of
problem solving in a sequence. This include identify problem, identify the main cause of

problem, evaluate vitreous solutions and choose the best one. Initiative play a big role in process
of problem solving, this simply means to take action to find better solution of problem. This
does not mean involve senior managers in problem solving process but it simply means the
identify and solve the problem before it affect whole business activities. Main methods of
solving a problem, which can be used b y managers of TESCO, can be understood by the
following points:
 In time of contingency: Under this, workers of enterprise are used to solve non standard
problems that take place in company.
 Use reassessment of resources: In this, manager of firm identify the main resources which
contribute more in success of company. After identify the main equipments, firm provide
proper maintenance to that resources in order to avoid future problems.
 Consumer service providing: This method sais that every customer should given a chance
to take part in problem solving process. Further, they can involve in procedure of
planning, allocating resources and many more.
Whole process of problem solving is one of the main element of every enterprise. experts
are required to find better solution of problems. For example when an individual who
solve the problem should have adequate amount of knowledge and should have skills to
find effective solutions.
It is very essential for problem solver to first identify the main issue related with problem
and environment of work in which it take place. Further, it is very essential that
employees of enterprise should have adequate amount of skills so they can solve the
problems at their own end. For solve the problems managers and employees can use
verbal and non verbal communication.
2.2 Different type of communication at various level of organization
Communication is known as one of the most important element of every enterprise.
effective communication leads to organizational success and mostly this is developed at
enterprise circle. Skills of employees largely relate with the communication. Basically there are
four main issues relate with every job known as: to read, to speak, to write and to listen.
Communication is go through from various of shapes to achieve final result of job. In today’s
process of communication, technology play a big role. In case of employability it is possible that
technology may not play a huge role but this is largely relates with the communication take place
at enterprise. Second of the most essential part of communication at workplace is language.
It is very essential that communication must take in an effective way but it is a complex
task. To achieve better results it is very essential for managers to first build a effective
communication channel so enterprise can easily communicate with its target customers and can
better influence them to buy its product. Various type of communication take place at different
level of organization can be better understood by following points:

 Verbal communication: Under this type of communication sender take help of symbols
and words to send information to other party. This is more informal in nature as compare
to written communication and this is mostly take place at lower level of enterprise. It is
responsibility of sender to use simple and effective words so receiver can easily
understand the message.
 Non verbal communication: When sender use facial expressions, body language and
gestures to make the receiver understand the message than this is known as non verbal
communication.
 Written communication: This is another type of communication in which sender use
paper and pen to send his message (HARGREAVE and WALSH,2012). He first writes his
message on paper than send that to receiver. This is very lengthy and time consuming.
 Public communication: In this type of communication, an individual give speech in front
of large number of individuals. Main aim of this type of communication is to inform or
persuade.
2.3 Effective strategies for managing time
Management of time is very important in a company. In context with employability skills
time management is very important. It is essential for managers to use effective time
management strategies so firm can better satisfy the needs of its customers. For develop
effective time management strategies various tools are there which h can be used by the
managers of TESCO. Main important time strategies are stated below:
 Setting goals: This is one of the most popular strategy of time management. In this,
managers set specific goals and objectives. After that, manger decide the time for each
activity. One of the main feature of this strategy is that it provide direction to both
managers and employees and encourage them to complete the tasks in minimum time.
 Organize: This is another strategy of time management under this, manager of company
first identify the resources require by every department of company to complete the work
and then make allocate resources in order to ensure optimum utilization of all resources
of company. Manager use various motivational techniques to motivate employees to
complete assign task in given period of time.
 Scheduling: In this strategy, manager formulate a written schedule which include all
important tasks of enterprise and then decide particular time period for task to complete.
This decrease both cost and time of business.
 Time bounding: Under this strategy of time management, manager do various efforts to
find new methods of complete a work with minimum time.
 Proactive: Employees play a big role and support enterprise to complete all tasks in given
period of time. In this manager evaluate the performance of workers and identify the gaps
between actual and standard skills and after that conduct training programs for employees
so they can complete a work in given time period.

 Focused: In this, manager formulate various strategies and focus to complete all tasks
with minimum amount of time.
All these are the main strategies of time management which can be used by managers of
TESCO to complete all business activities in time.
TASK 3
3.1 Roles of people in a team
Working of a team provide number of advantages to an enterprise. With the help of this
enterprise can find effective solution of complex business problems. If all individuals of team
work together towards the achievement of final objective than this ensure effective completion of
a given task (Harris, Harrigan and Naudin, 2010). Main roles which an individual play in a
team can be understood by following points:
 Planter: That is the individual who do all plantation of activities of team. He is the one
who ensure that growth of team is in progress. In this individual evaluate abilities of team
member and then assign work to every member.
 Resource investigator: Individual who analysis the availability of resources in team and
then assign various resources as different requirements of each task is the person who
known as resource investigator. He allocate resource as per the quantity and quality
related with particular task.
 Completer: Individual who has responsibility to complete all assign tasks in given period
of time is known as completer.
 Coordinator: Person whose main responsibility remain to bring coordination among
various activities of team is known as coordinator. This individual remain liable to
complete assign task as per set schedules.
 Implementer: This is the individual who do all efforts to achieve effective
implementation of all activities. For achieve better outputs this individual initiate the
plan.
 Monitor or evaluator: This is the individual who monitor and evaluate performance of all
employees in order to ensure effective completion of given task. This is the person who
identify the gap between actual and standard skills of workers and then conduct training
programs to fill the identify gaps to complete all activities in an effective manner.
Different members play different roles in a team. But it is very essential for all
individuals to keep coordinate with each other for not only complete their individual
tasks but to complete the task of team. It is very essential for all members of team to do
efforts to complete given task with time.
3.2 Team dynamics
Different types of teams are formed in an enterprise to achieve maximum output. All
members of team do various efforts to complete assign task. Team dynamics is very essential for

team success. Different difficulties are there to maintain an effective team and its working in
enterprise. It is very essential that every member of team must be very cautious about formation
of team. As per the Tuckman’s model development of team includes four stages known as
forming, norming, storing and performing (Houston and Lindsay, 2010).At first step which is
known as forming all members of team interact with each other for first time and do efforts to
understand each other. All teammates start become familiar with each other so they can better
understand about roles and responsibilities of each other with common shared goals. At norming
stage all individuals decide rules and regulations related with various activities of team. After
that storming stage comes into existence where every individual start do discussion with each
other. This is the point under which teammates start share ideas and opinions with each other
and do discussions about the technique to be used to complete the task. This is known as one of
the crucial step of team development as in this all members got opportunity to understand each
other and to diminish their ego. After that every individual get clear about his roles and
responsibilities to contribute maximum in success of team. After that, in performing stage all
individual perform to complete the task as per the discussion. Main characteristics of team
dynamics include the following:
 Clarity of mission, vision and team objectives.
 Unique and creative solution of problems.
 Main focus on team outcomes.
 Clear defined roles and responsibilities of all members.
 Effective resolution of grievances.
 Strong leadership.
 Open communication.
3.3 Alternative ways to achieve team goals and to complete the task
A team can achieve its set goals in an effective way if it effective interaction take place
among them and they have a effective communication. If there are some loopholes in process of
communication then it become difficult and impossible for team members to deal with conflicts
and one of the negative effect of this is that it negatively affect the communication process. In
this case alternative method to achieve team goal include development of proper communication.
To work together in an effective way it is very essential for team members to create a sense of
respect for each other. One of the main advantage of this is that it create a healthy relationship
among all team members. These are the main alternative strategies which can be used by the
managers of TESCO for achieve set goals and objectives. Further the another alternative strategy
which can be used by members of team is specialization. Under this all team mates perform a
single work on continuous basis in order to gain expertise in that. One of the main advantage of
this is that it help team members in perform complex tasks in an effective way due to expertise.
Further it also save both cost and time of team members and encourage a positive working
environment.

TASK 4
4.1 Evaluation of tools for develop solutions to problems
Managers of TESCO needs to focus on some aspects related with development of
solutions to business problems. Retention of employees is a big problem that can affect the
sustainability and performance of enterprise. To solve this, it is very essential for managers of
firm to first understand the main reason behind this problem so that manager can identify the
main cause behind the problem. Without identify the main cause of problem and enterprise can
not deal with that issues in an effective way. So it is also essential for managers of TESCO to
identify the main cause behind lower level of employee retention. This will help managers in
formulate effective policies related with this issue. Another method of solve a problem is
analysis the issue in group discussion. Managers of TESCO can conduct brainstorming sessions
in order to find effective solution of problem. One of the main advantage of brain storming is
that provide a clear overview of issue and at the same time it suggest alternative solutions which
can be used by organizations. Another strategy which can be used by company is evaluation of
internal and external environment. It is very essential that managers should have relevant
information about environment in order to formulate effective strategies related with business.
Along with various management models are there which can be used by managers of TESCO.
4.2 Development of an appropriate strategy for resolve a conflict
Establish effective communication among all employees is one of the major aspect of
every approach. TESCO needs to identify the satisfaction level of workers. With the help of
feedback and survey team can collect information regarding issues and grievances level of
employees (Warren, Garthwaite, and Bambra, 2013). After that the management required to list
down the main elements that give rise to low employee retention. After that management do
efforts to eliminate that elements from workplace. This is one of the most common and popular
method of resolve the problem. Trust of employees also play a big role in this and it is very
essential for managers to gain trust and support of workers so they can easily discuss the issues
in an efficient manner. So building trust should be one of the important element of strategy
formulation. Other significant strategy is to introduce policies relate with enhancement of
employee retention with firm. One of the main elements related with increase employee turnover
is stressed workplace and discrimination at workplace. Managers of TESCO need to eliminate
these aspects from all levels of enterprise and need to take adequate step in order to deal with
issues in an effective way. In order to decrease the employee turnover managers can give focus
to formulate effective human resource policies and could pass the instructions to avoid the same
situation in future. All these are the main aspects which help in make a policy more effective
related with resolve the conflict of employee turnover.
4.3 Impact of strategy implementation on business and its activities
If enterprise implement the strategy in an effective way that it affect the business in a
positive way. Ratio of employee turnover could be decreased by firm and enterprise can become

popular for its employee retention. Basically it is known that retain employees for long period of
time is one of the main human resource objective of every company (Xiao-qian, 2011) .TESCO
can get benefits relate with low cost training schedules of employees. Enterprise does not require
to conduct training programs for old workers as they already have experience. Other benefit of
old employees is that they better understand the culture of company and feel comfortable while
execute business operations. All this improve quality of business operations and increase
satisfaction of customers of employees.
CONCLUSION
From the above information it can be concluded that employees and their skills contribute
a lot in success of an enterprise. Different type of jobs are there in an enterprise to perform which
require special skills which must be there in an individual to perform all roles related with that
job in an effective manner. To enhance contribution of employees in enterprise success various
motivational techniques are there which can be used by managers to encourage them to perform
better. One main element which play a big role in enterprise is communication. It is very
essential that there must effective communication channel in enterprise so both managers and
employees can communicate with each other in an effective way. Various strategies of time
management are there which can be used by company to complete all complex tasks with
minimum amount of time. Working of a team provide numerous advantages to a company but
for avail those benefits it is very essential for every member of team to play a effective role.

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