Employability Skills Report: Performance and Motivational Techniques

This report examines employability skills within the context of Travelodge, a major hotel chain. It begins by outlining the importance of employee responsibilities and performance objectives, including decision-making, customer satisfaction, and communication. The report then evaluates own effectiveness against these objectives, considering interpersonal skills, decision-making, and adaptability. Recommendations for improvement are provided, emphasizing adaptability, personal growth, and training. The report also discusses motivational techniques, such as Maslow's and Herzberg's theories, and their application in improving employee performance. Furthermore, it analyzes work-based problems, such as communication issues and internal conflicts, and suggests solutions. Finally, it explores various communication styles and their appropriateness at different organizational levels, including a sample letter to senior management addressing communication skill deficiencies.

EMPLOYABILITY
SKILLS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Set of own responsibilities and performance objectives.......................................................1
1.2 Own effectiveness against defined objectives.......................................................................2
1.3 Recommendations for improvement.....................................................................................3
1.4 Motivational techniques can be used to improve quality of performance............................4
TASK 2............................................................................................................................................5
2.1 Solutions to work based problems........................................................................................5
2.2 Communicate in a variety of styles and appropriate manner at various levels.....................6
2.3 Effective time-management strategies..................................................................................7
TASK 3............................................................................................................................................8
3.1 Role played by team members to attain objectives...............................................................8
3.2 Assessment of various team dynamic forces........................................................................9
3.3 Suggest alternative ways to complete task and achieve team goals....................................10
TASK 4..........................................................................................................................................10
4.1 Evaluation of techniques and tools in order to develop solutions.......................................10
4.2 Appropriate strategies adopted for undertaking obstacles..................................................11
4.3 Potential aspect on business................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
.......................................................................................................................................................16

INTRODUCTION
In today's time, it is very essential to maintain and improve working skills and
capabilities of employees. Because all these are helps to enhance leadership and communication
susceptibility in effective manner. Basically, most of the persons have to be set their short and
long term goals to achieve them with the help of better working performance. In this research
project will be carried out Travelodge company, which is related to travel and tour sector. So this
research report will be discussing about major objectives and responsibilities of a person. Also
will be explained about different types of motivational techniques, which assist to improve
working quality and performance of employment. During the functioning a particular company
in appropriate manner, so there has to be face many problems and issues. There will be
discussing about several communication style, with the help of them employees will effectively
interact with their customers as well as build healthy environment in cited company (Benson, V.,
Morgan, and Filippaios, 2014). This is very important to maintain and develop better working
surrounding, with the help of this employees will systematically perform their roles and
responsibilities and attain objectives as well.
TASK 1
1.1 Set of own responsibilities and performance objectives
Own responsibilities and skills are important for an employee in any working
environment. These responsibilities are related to self management which is important for any
individual. No organisation can flourish well without contribution of each employee (Jackson,
2014.). A employee should make direct or indirect relationship with company and their role must
known to him/her. How fast he adapts the environment and work culture is essential for his
performance.. In a company like travelodge which is one of largest chain of hotels in U.K.
individual skills and his/her understanding of own responsibility is important for employee as
well as for the firm. This hotel main aim is to provide quality services to its customers.
Being in such a large enterprise it is important to have proper understanding of his
responsibilities and performance. Some of these are:
Responsibility
 Make decisions according to goals that needs to be achieved by travelodge.
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 Customer satisfaction in these luxury business is important that can be achieved by
providing the world class services.
 Managing employee requirements and their requisites.
 Maintain quality of product and services in an organisation.
 Fulfilling daily requirements of the hotel.
 Use of modern age techniques for advertisements and promotion purposes like social
media, company website or other commercial sites.
 Communication is an integral part of hospitality industry. Maintaining the
communication standards is necessary (de Guzman, and Choi, 2013).
 Transparent and quick decision making process must be applied by an manager.
Involvement of every staff is necessary for working of the firm.
 Maintain the hygiene and cleanliness of hotel.
Performance
 To offer services to user so as to provide them quality experience and they can achieve
maximum customer satisfaction.
 To provide proper training to employees so that they can deliver the best quality services
to user.
 Concept of equality must be implemented at the workplace.
1.2 Own effectiveness against defined objectives.
There is always a need of performance evaluation of each employee working in any firm
on the basis of his effectiveness in executing his role. There are various tools that are used in an
organisation for the performance evaluation. Evaluation of own effectiveness provides a clear
picture of his performance, knowledge and skill possessed by an individual, need of training for
increasing his effectiveness and his ability to achieve desired objectives (Deeley, 2014.). There
are few factors that needs to be considered:
Interpersonal skills: It refers to the mode of communication an employee has adopted or
way in which an individual communicate with peers and customers (Jones, 2013). His behaviour
and effectiveness in communicating is an integral part of his skill set like his smiles, gestures and
way of greeting customers.
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Decision making skill: It refers to the skill that must be present with the individual so as
to take some intermediate decisions to the unplanned situations. This problem solving ability can
help individual in developing their management skills.
Awareness about organisation: In travelodge it is important for their employees to have
knowledge about the working culture, objective of the hotel, its policies, resources of hotel etc.
Self management: It is important for an worker to manage himself and these management
is on the basis of his understanding about his roles an responsibilities about the firm.
Team working: It refers to ability of an individual to work in a team and perform while
taking others in a team.
Adaptations against changes: There can seen a decline in an individual performance if
there are changes made in an organisational structure (Devambatla, and Nalla, 2015). Their
adaptability towards these changes helps in increasing his effectiveness against desired
objectives.
1.3 Recommendations for improvement.
Improvements are always necessary for increasing individual efficiency. These
improvements can be in terms his own abilities (Tran, 2017). There is always a need to
implement certain steps or measures so as to achieve improvement in their effectiveness. Some
of the recommendations are as follows:
 Adaptability towards changes: There is a need of adaptability in case of any changes
made in an organisational structure. Adaptability quality differs from person to person.
Their nature and behaviour effects the level of adaptability. In travelodge changes are
frequent and employee needs to adapt to new conditions. An organisation needs to
motivate its workers for adopting these changes.
 Focus on personal growth: For improvement and development of an individual they need
to focus on their personal growth and task achievement. Identifying their problems that
they are facing so as to resolve them and progress in the working environment.
 Bonus and promotions: Use of personal appraisal system can be beneficial in improving
individuals efficiency.
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 Training needs: There is training need for every worker after certain amount of time and
for increasing his effectiveness this needs to be understood by the firm. Like in
travelodge communication and interpersonal skill training is important.
 Monitoring: Self monitoring and organisational monitoring regarding their performance
is necessary n hospitality industry. Monitoring helps in evaluating of the individual
performance and effectiveness.
 Feedbacks: It is important to take customers feedback on any product or services that is
delivered to him/her by the travelodge Hotel. These feedback help in improving the
standards of organisation and delivering best product and services and improving
individual performance.
 Team work: Involvement of other workers is necessary in increasing the productivity of
an individual (Sinclair, 2017). Team work plays an important role in organisational
behaviour and achievement of task on time. Organisation needs to generate and promote
team spirit among the workers.
1.4 Motivational techniques can be used to improve quality of performance.
There are different motivational techniques that are prevalent in various parts of the
world. These motivational theories suggest that human needs are unlimited and when one need is
satisfied they move towards other and are in quest to fulfil that. Motivation helps in creating
better workforce and competitive edge over other peers. These techniques are highly influential
in terms of increasing individual motivation levels. As per Maslow's need hierarchy theory it is
important for an organisation to fulfil needs of its staff (Belwal, Priyadarshi, and Al Fazari,
2017). It helps to increase the productivity of organisation as it motivates individual to perform
well. Like lower level staffs have some monetary needs. Herzberg's motivational theory focusses
on quality of supervision. If management style is impressive and sets up a good communicating
environment among employer and employee and it helps in motivation of employee whenever it
will be needed by them. Healthy relationship between the management and employee is
necessary. Appraisals in terms of some rewards can help in increasing the quality of work by by
an individual or a team. In travelodge staffs needs appreciations on the work that they have done.
For example appreciating chef for nice food provided. Monetary as well as non monetary
motivation methods helps in increasing the quality of services delivered by an individual.
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TASK 2
2.1 Solutions to work based problems.
Travelodge has its operations all across the globe and has built a brand name everywhere.
There are certain problem that arises in a work place and it needs to be acknowledged and proper
solutions is to be provided.
Communication: One of major problem is operational communication that is prevalent in
company. It starts getting distorted due to variety of factors. In hospitality industry
communication is an important factor. On higher level of employee communication is
appreciable as they understand that communication includes gestures, greetings, listening skills.
On the lower level of employee it is problem they do not understand its importance. For this
purpose training and session organisation can be beneficial (Nair, and Mathew, 2017.).
Employees can be divided into batches for adding extra features to their communication skills as
required for them. It is a big organisation so training all its employee is a difficult task and
proper recognition of what is missing in which employee is necessary even if it takes much
efforts or monetary losses.
Fixation of responsibility: Responsibility of an employee needs to be fixed in any
organisation. So that any fault in execution of task can be identified soon and effectively
(Anderson, and Lees, 2017). It is the prime role of management team to allocate these
responsibilities earlier.
Double check: This is a method that helps a firm in avoiding any last minute chaos.
Before providing a service this methods helps in providing best quality services.
Internal conflicts: There are some internal conflicts that arises between workers or
between workers or management team. Some conflict arises among different departs in a hotel.
This could be due to behavioural issues or for utilisation of resources These problems needs to be
tackled and alternate solutions to these problems in future must be made.
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2.2 Communicate in a variety of styles and appropriate manner at various levels.
This is to state that organisation has different levels and has variety of communication
techniques that is adopted by higher authorities of travelodge hotels. Style of communication
depends and generally selected according to the size and structure of an organisation(Roberts,
Brammar, and Cobb, 2017). Higher authorities and board members can communicate with each
other by meetings or formal sessions. Verbal as well as written methods by seminars or
conference can be chosen to inform middle level employees. Mailing system can also be helpful
in communication purpose. Lower level of communication can be achieved by organising big
seminars, interacting through conferences or providing information on notice boards (Harun, H.,
et al., 2017). All three levels of employee can be communicated using company website. Non
verbal or informal communication method is not very popular in these big organisations but can
be used for making environments lighter.
A letter to higher management officials on problem of lacking communication skills:
Senior Management
Travelodge Hotel
29 July 2017
Sir,
This is to inform top management officials that there is problem of communication with
the lower level employees. It has effected the working environment of hotel. They are highly
misinterpreted on communication skills. Their is a notion among employees that
communicating well means speaking or writing properly but other interpersonal skills have
been ignored by them. Hotel has received many feedbacks regarding there behaviour. It is
effecting the image and brand name of Hotel. It is creating problem in achieving optimum
customer satisfaction. They need to be provided with proper training and skill development
classes as early as possible.
Thank you
Hotel manager travelodge
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A memo to all the staff members:
To Staffs
29 July 2017
This is to inform everyone that company has received certain feedbacks regarding
communication skills that is in use in Hotel. This is a issue for the image of company hence
need to be taken care of. All employees are being guide lined about company has certain
methods of communication. Everyone needs to maintain those standards. Higher officials can
communicate by formal interactions like meetings. Middle level managers will communicate
through emails or seminars. Lower level employees who are prime defaulters needs to interact
via big seminars. Other communication method that need to be used is online website of the
company. There will be training and communication development classes organised by
company very soon soon will be informed to all.
From
Hotel manager Travelodge
2.3 Effective time-management strategies.
Effective time management strategies needs to be implemented in order to have increase
the productivity of each employee. It includes various logical and highly disciplined approach.
Time management is a part of daily management (Roberts, Brammar, and Cobb, 2017). In
achieving a high quality of services time management is essential. And it is necessary component
of employment skills. One can divide his/her task on the priority basis and allot time to them in
order of their priority. This can be achieved by dividing time in small segments (Roberts, R.,
Brammar, L. and Cobb, F., 2017). Some of the important time management tool that can be used
are as follows:
 Arranging task priority wise.
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 Proper sequencing of work.
 Decentralisation of task that are difficulty.
 Initiatives taken before hand for difficult task.
TASK 3
3.1 Role played by team members to attain objectives
For achieving goals and objectives of the cited organisation, so have to be proper
involvement and active of all over employees of the firm. With the help of them they will be take
corrective action regarding any critical situation. It is important to implement better and suitable
strategies and method in action, so employees of the cited firm systematically complete their
work with better performance and proper capabilities. As per working in Traveloadge Hotel,
there has be be perform major roles which played by team members, all these are stated under
following:
 Job requirements: The major and important role in cited organisation is to determine
and identify actual requirements and needs. After that employees of the firm effectively
will be perform their roles as well as systematically complete their tasks. For getting
success in business, so firstly have to be clarify norms and regulations of organisation to
all over employees (McKenzie, Coldwell-Neilson, and Palmer, 2017.). Then they will
perform their task as per enterprise's ethics and rules.
 Resource appointment: In the organisation employment plays very eminent role, they
has major purpose is to effectively allot human and other resources for complete their
works and tasks. Along with this, managers of the cited company, assist to resolve any
kind of issues and problems with better solution (Zakaria, Ismail, and Ana, 2017). Hotel
managers are responsible for appoint better quality of workers and employees in their
company as well as allocate duties as per their employee's capabilities and skills.
 Group communication: Communication is an effective process, which plays important
role in cited organisation. With the help of this two or more persons are systematically
interact with each others and share any kind of informations as well. To provide facilities
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to all leaders, workers and mangers in the business firm, so have to be impalement and
use better and smart communication devices. This method assists to develop healthy and
friendly environment among all employment and they will perform their works and tasks
in unity.
3.2 Assessment of various team dynamic forces
In the context of team dynamics, it is a concept which impacts performance of employees
and their team members. With the help of this, effectively enhance working performance, nature
and build systematic working relationship among all employees of the firm and outsiders. So
employers of the firm systematically provide better services and facilities to their customers, so
they can take proper satisfaction towards hotel services. Employees working performance
affected by various factors and causes, which directly impacting on working performance and
involvement. It includes such as demotivation, lack of confidence etc. sue to this, it is important
to develop healthy and working environment for employees, so they can appropriately perform
their decided task and achieve sustainable companies objectives.
In the case of this assignment, it is important by managers of cited firm to check and
identify employee's working performance and their involvement (Kulkarni, et al., 2017). Then
should be efficiently analyse their working capabilities and skills, as per that will be allot their
tasks and works in appropriate manner. Also in this context, should be implement various
techniques and tools in cited organisation. Because with the help of this, systematically
characterised all works as project management, reward and sharing information by smart devices
and channels.
Sometimes, team dynamics impacts in the both terms such as positive and negative,
which is totally based company's situation or condition. Managers of the cited firm helps to
monitor performance of all over employees as well as assists to improve working capabilities and
skills as well (Špiranec, Pečarić, and Ivanjko, 2017). It is very important to implement strategies
and polices in working environment, with the help of them employees will systematically
complete their task and achieve goals and objectives of the cited firm.
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3.3 Suggest alternative ways to complete task and achieve team goals
Most of the companies or organisations are already set their long and shirt term goals and
objectives, which effectively wants to achieve in future. Due to this, should be implement
healthy and effective working environment in cited organisation, so with the help of this they
will systematically perform their tasks and achieve their objectives as well. That's why managers
of the cited firm, focusing on to adopt and use smart and innovative techniques in their working
environment, by which they develop their business an get success. There are having various
alternatives and options such as employers of the company should be use and implement better
communication process in action. With the aids of this they will systematically interact with
other persons as well as share any kind of information with each others. This method assist to
develop understanding and unity among team members and employees of firm. Positive working
environment directly impacts on image of company (Hanna, et al., 2015). If employees
systematic supply better services and facilities to customers so they effectively will be get proper
satisfaction towards their needs and wants. Another one effective alternative is to clear sense of
respect. It is necessary to clarify among all over employees of the firm. With the help of this
technique systematically divide all employee's duties and responsibilities as their position. Then
efficiently maintain and give proper respect to them as well as treat them as per their position in
entire business. This strategy assist to maintain healthy and profession environment in
organisation. In the concept of last one alternative is specialization, it includes all works and
tasks are categorised among all employees or workers. So in this case team members will
effectively perform their works, which assigned by head of the team as per his expert area.
TASK 4
4.1 Evaluation of techniques and tools in order to develop solutions
During the functioning organisation in effective manner so have to be face many
problems and issues (Yoong, Don, and Foroutan, 2017). For effectively and efficiently resolve
all causes, several tools and techniques will be used. There will be define different methods an
techniques, which all are stated under following:
 Identification and determination of issues: For significantly manage and control
several problems and issues, so have to be determine and identify major issues, which
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faced by workers of the cited organisation. Also, every sort complications should be
identify to all employees and their workers so they will be take corrective and appropriate
action towards their problems and find better solution to resolve them.
 Analysis issues: In this stage should be properly analyse and evaluate the all major issues
and problems in appropriate manner, then managers of the firm systematically take
corrective action and build health environment in cited organisation.
 Potential solution: Managers or employers of this company, has be to implement
effective method and techniques in action (Messum, et al., 2017). With the help of them
they will be find out better and suitable solution as per their problems and issues.
 Selection of alternative: in the organisation has available various alternatives, in this
case company have to choose suitable alternative as per their problems and issues. With
the help of this systematically find of better answer.
 Plan and action: Managers or employers of the cited company has be make an effective
plan, in which has be to mention proper time schedule, accurate cost and resources. Also
that plan should be accordance with needs and requirements of employees (Anderson,
and Lees, 2017). It is very essential to develop better and effective plan and design,
because that helps to mange and control all over problems and issues in appraisals
manner.
 Implement and follow up: In the last stage, managers and employers of the company
has be adopt and choose appropriate and suitable techniques and tools for resolving and
reducing problems and issues.
4.2 Appropriate strategies adopted for undertaking obstacles
There has been conduct and adopt various suitable techniques and methods as per the
nature of problems and issues. These methods helps to reduce number of barriers and obstacles
from organisation in effective manner. In the context of Travelodge hotel, mangers and
employers of this company always focusing on to reducing and removing barriers and problems
form their company. So they can build healthy and effectively environment then they will
effectively and efficiently achieve goals and objectives of the firm. There are available different
strategies and methods, with the help of them significantly resolve any types of problems and
issues, which all are stated under following:
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 Communication to build credibility: Communication is one of the major and important
process, with the help of this two or more persons are systematically communicate and
interact with each others and share any kind of information. This tool or technique assists
to build and develop credibility in organisation. If in the company does not working and
implement better communication process, then employees or workers cannot abler to
interact and share information with each others (McKenzie, Coldwell-Neilson, and
Palmer, 2017). Sometimes this situation negatively impacting on company's working
environment as well as create misunderstanding among them. By this creates conflicts
and improve demotivation level in employees towards their works. Due to this, it is
important to develop healthy and better communication among employees and
employers. Because it helps to develop understanding level among top and lower level
employees in significant manner.
 Create value for employees: In the context of cited company, mangers and employers
should be develop and create value for employees and workers, with the help of this they
will be effectively lead to get better result regarding any situation and problems.
4.3 Potential aspect on business
There has been defined effective strategic planning, which can be considers as an
important tool and technique, which helps to get success and achieve goals and objectives in
effective manner. As well as application of new tactics and strategies are directly impacting on
business profit and customer's working performance. Strategic implementation is essential for
organisation such as :
 Achieving goals and objective in appropriate manner and getting success
 Systematically complete business activities and operations.
 This method assist to develop healthy and friendly environment in organisation among
employees and managers.
 It assists to enhance working performance and capabilities in a particular employees, with
the help of this they will effectively perform their decided task and work (Messum, et al.,
2017.). Along with this, strategic implementation plays important role in organisation
because with the assists of this effectively develop healthy and working environment for
workers and getting success in appropriate way.
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CONCLUSION
From the above mentioned research project it has been concluded that, major and
required employability skills and capabilities. These are assist to attain organisational goals ad
objectives in effective manner. There has been defined major responsibilities and duties of
managers in cited company, which all are has be performed. Also there has been explained
several motivational tools and techniques. With the help of them systematically get success and
improve working skills and performance in appropriate way. It is very essential and necessary to
implement healthy and working environment in the organisation, because with the help of them
all workers can complete their works in unity.
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