Employability Skills: Developing Interpersonal and Transferable Skills

This report assesses employability skills, focusing on self-assessment, goal setting, and performance evaluation. It begins with an introduction to employability skills, highlighting their importance in professional contexts. Task 1 involves developing responsibilities and performance objectives, including a personal development plan with SMART goals and SWOT analysis. Task 2 focuses on developing interpersonal and transferable skills, such as problem-solving and communication. Task 3 explores team dynamics and collaborative strategies. Task 4 addresses problem-solving strategies and their potential impact on business. The report includes a review of motivational techniques, such as Maslow's Hierarchy of Needs, to enhance performance. The author reflects on strengths, weaknesses, opportunities, and threats, and provides recommendations for improvement, including an updated development plan with time-bound objectives and progress tracking. The report also includes an evaluation of the author's progress in an HND course.

Employability Skills
C r i s ti a n R a ti u 2 2 6 9 4 p a g e 1 | 31

Contents:
Task 1:
Be able to determine own responsibilities and performance:
1.1 develop a set of own responsibilities and performance objectives
1.2 evaluate own effectiveness against defined objectives
1.3 make recommendations for improvement
1.4 review how motivational techniques can be used to improve quality of performance
Task 2 :
Be able to develop interpersonal and transferable skills:
2.1 develop solutions to work based problems
2.2 communicate in a variety of styles and appropriate manner at various levels
2.3 identify effective time- management strategies
Task 3
Understand the dynamics of working with others:
3.1 explain the roles people play in a team and how they can work together to achieve shared
goals
3.2 analyse team dynamics
3.3 suggest alternative ways to complete tasks and achieve team goals
Task 4
Be able to develop strategies for problem solving
4.1 evaluate tools and methods for developing solutions to problems
4.2 develop an appropriate strategy for resolving a particular problem
4.3 evaluate the potential impact on the business of implementing the strategy
C r i s ti a n R a ti u 2 2 6 9 4 p a g e 2 | 31

Introduction:
Employment skills are the different capacities which are required to be a part of an
individual who is performing a particular duty in an organisation. They are transferable to
other person as it is important for raising the overall capacity of the work place. Apart from
the daily routine work it is also required that a person who is part of a job possess various
skills so that his contribution in maximisation of business profitability is high. the growth of
any enterprise depends much upon how skilled employees are recruited in the business.
1.1 Develop a set of own responsibilities and performance objectives:
Related to my own responsibilities I will mention about my Personal and professional
growth of a plan.
In order to grow and to raise own skills in the long run it is important that continuous
work on own capabilities is done. (businessdictionary.com/definition/personal-
development.html)
(PDP) is “a structured and supported process undertaken by an individual to reflect upon
their own learning, performance and/or achievement and to plan for their personal,
educational and career development”. PDP is an important concept through which an
individual can grow and learn to perform better in the long run.
According to above written, there are three important stages:
ACTIVITIES PROCESS PERSONAL
DEVELOPMENT PLAN
Activities:
Smart Planning
SMART objective is an effective concept through which it becomes easy to achieve the
targets and goals of the firm. There are distinct elements of same which are pre-determined in
advance so that accordingly vision and mission of the enterprise is carried out.
To make sure your goals are clear and reachable, each one should be:
 Specific (simple, sensible, significant).
 Measurable (meaningful, motivating).
 Achievable (agreed, attainable).
 Relevant (reasonable, realistic and resourced, results-based).
 Time bound (time-based, time limited, time/cost limited, timely, time-sensitive).
Maintaining Diary- follow the plan
C r i s ti a n R a ti u 2 2 6 9 4 p a g e 3 | 31

Following to do list- being strict to the plan is a step towards success.
Keeping Records- the only way to have a certain situation about the process.
Costs and Budget- will include all expenses required to run the project
Do it- implement it, put in in practice.
For example,
My plan for the next coming years is to reach a higher level on the business side and on the
educational study process ending my HND course. I want to be close to my family to achieve
our goals which involve a new house and a better life for my children.
For the above mentioned, I will talk first regarding my HND courses. The activities will
require attendance in class, study work, keeping learning notes, writing assignments and
submitting on time, and follow the feedback from tutors when necessary.
Regarding business side, this will require a lot of involvement which include participating to
exhibitions, taking part on meetings with project managers, being involved in site work
process, making sure that the guys follow the business plan and keep the quality of
installation to a high level, at the end signing the contract site with the client this being a
success in this process.
Key Process:
SWOT – will include the evaluation of strength and weakeness
Feedback- being able to accept and work accordingly to what is pointed from outside
Self- reflection- It is a way of assessing yourself
For all above specified, I will enumerate my own responsibilities and performance objectives:
 Planning and organisational skills- this will help me to achieve my goals with the
knowledge aquiered at Mont Rose College during these 2 years of study, especially in
my business which is building up at this very moment towards a dedicated high level
in the market.
 Excellent in managerial skills- already in my business I have applied my knowledge
and skills mentioned above bringing the company to a higher level, working with the
C r i s ti a n R a ti u 2 2 6 9 4 p a g e 4 | 31

best players in the market in London achieving excellent results all these due to a
healthy management.
 Good leadership skills- being a team leader in my business I am willing to say that I
am leading the guys together as a true team where all of us have the same goal, I am
motivating the team towards success.
 Time management skills- having worked in 3 different countries I have met many
people trying to improve their time management skills. Becoming productive with
your own time is all about seeking to make constant and never ending improvements
to help you achieving better results. In my domain the time is crucial due to engaged
contracts where we must stay on schedule no matter what, otherwise consequences
will be met.
 Problem solving skill- My motto is sort the problem, don`t point it! The problems
must be detected from early time and act against to make it work!
 Self management skill- Self management teaches me to be productive, no matter
what the circumstances are. That’s the ideal situation. Practically speaking, it gives
managers, and even employees, the discipline to progress in their career.
 Power point and IT skills- this is helping me in both study and professional areas. I
am working in different programs and software, for example word, power point, excel
spreadsheet, Autocad and couple more design programs.
1.2 Evaluate own effectiveness against defined objectives
According to my Personal Development Plan in 2017 March, it will be mentioned the
strength and weaknesses as an outcome from my actual position.
STRENGTH WEAKNESSES
C r i s ti a n R a ti u 2 2 6 9 4 p a g e 5 | 31

1. I am a good listener this will help me
during learning process.
2. I have enough ability to manage a team
in an effective manner.
3. Another strength is good catching,
therefore I am capable to easily
observe things.
4. Good planner- I am a person which
pays attention to all details in such way
that I am using all advantages to reach
the goal.
5. Confident –I am a very confident
person in all my undertaken activities
6. I am an active person, I am involved in
many projects and I enjoy every single
challenge.
1. Lack of communication on which
I have started to work.
2. Due to lack of corporate
experience, my team management
skills are also not good.
3. Focusing on details too much-
sometimes I am lost into details and
this is not really necessary.
4. Impatience- I have not enough
patience to pay when unexperienced
people reach my business areas.
5. Expecting too much from
colleagues- I am willing to get best
results from my work colleagues.
6. Too critical of other people’s
work- I am a perfectionist in what I
am involved and I am expecting
maximum results from people.
On the above table I have mentioned my strength and weaknesses with more regards to by
business side, of course into this matter my HND courses helped me and guided me through
the whole process to improve where was necessary. There probably should be mentioned
that as a result of being involved in too many work projects one of my weaknesses is
sometimes a lack of punctuality not being able to attend to all my classes.
I am working hard on my time management to cover all aspects and to improve my position,
therefore the above critical analysis it was a real pock into my shoulders.
Below I will enumerate the opportunities and threats in regards to my weaknesses and
strengths.
Opportunities Threats
-Considerable growth of my business -Sometimes the lack of financial resources
C r i s ti a n R a ti u 2 2 6 9 4 p a g e 6 | 31

- Improved financial situation
-Achieved knowledge in Business Marketing
is a real threat
-Very competitive market
During the two years of my HND study I have improved many aspects of weakness as listed
below:
 Writing skills
 Presentation skills
 Language skills
 Self confidence
 Creativity in my work
 Team work
 Learning skills
 Planning and organising skills
 Communication skills
 Prioritising
1.3 Make recommendations for improvement
Below is listed the updated table of my development plan:
LEARNIN
G
OBJECTI
VE/GOA
L
CURREN
T
PROFICI
ENCY
TARGET
PROFICIE
NCY
DEVELOPMENT
OPPORTUNITIE
S
CRITERIA
FOR
JUDGING
SUCCESS
TIME
SCALE
EVIDE
NCE
1 HND
2
semester
6 modules
completed
Completin
g all 16
modules
in 2 year
time
I am
nearly
Attending class
regularly, study
and research,
submitting
assignments on
time.
Progressing
and
successfully
complete all
modules in
each
semester
Finishin
g April
2018
Achiev
e HND
Certific
ate
C r i s ti a n R a ti u 2 2 6 9 4 p a g e 7 | 31

there, just
couple
more
submissio
ns to be
completed
2 Finishing
the
constructi
on of my
house
started in
May
2016.
Saving
money
each
month
For the
moment I
have
£15.000, I
need to
save
another
£40.000
by
October
2017 to
reach my
plan for
this year.
Fortunatel
y I have
done 70%
of the
project,
we are
doing the
interiors at
this very
moment
Research on
market to get the
cheapest
materials but still
maintaining the
quality requested
by project.
Buying flight
tickets from early
time for each
month to check
the progress of
construction, as
the house is
overseas and the
tickets are
usually
expensive.
Following the
project to the
smallest
detail given
by the
architect.
Successfully
call for the
engineer
responsible
with the work
and the chief
architect to
submit all
documents
towards
council to be
stamped
proving that
everything
was done
according to
project.
Finishin
g inside
to a
stage
where
anyone
can
move
inside to
live by
Decemb
er 2017
This has
been
extende
d to Dec
2018
Finishi
ng the
façade
so it
will
look
like in
the
rando
m
picture
s
Not yet
done
as the
proces
s has
been
extend
ed
3
Bringing
my
business
to a
higher
level
Working
in
Constructi
on
Industry,
installing
high-end
kitchens
in new
projects.
Finding a
job that
suits more
to our
requests
where I
and my
team can
prove
what we
are
capable in
terms of
quality
installatio
Prepare a better
Website, search
for new
opportunities,
online research,
advertising the
business.
Still in progress
Facing
important
meetings,
discuss about
new projects
that are about
to start,
improving the
situation by
bringing new
ideas where
possible.
At the
beginnin
g of April
we are
about to
sign a
massive
contract
with one
of the
top
players
on
market.
Signin
g the
contrac
t and
bring
all my
fitters
to start
the job.
C r i s ti a n R a ti u 2 2 6 9 4 p a g e 8 | 31

n, where
definitely
we can
separate
from the
crowd.
New
contracts
signed
with
prestigiou
s
companie
s for 2018
Last year was
considered a
real success
to my
business as
there were
applied all my
achieved
knowledge to
reach the
goal.
The updates are highlighted in red colour.
Time management has a real saying into my above listed development plan and changes
taken place as we can see. The development plan will be finalised using the techniques
learned in this module.
1.4 Review how motivational techniques can be used to improve quality
performance
Maslow's Hierarchy of needs: this theory defines that an individual joins the organization to
satisfy his needs. If the of demand of them are fulfilled, they help the Sainsbury's to achieve
the targets in an efficient manner. This theory has defined of necessity which the company
has to fulfill so as to motivate the employees (Phillips and Gully, 2011).
This Maslow theory of motivation states that in order to improve the working and
effectiveness of an enterprise it is important that the work force is provided with the different
things which starts with the basic requirements that includes the food shelter and other
necessities which are important for the survival of a person.
C r i s ti a n R a ti u 2 2 6 9 4 p a g e 9 | 31

www.simplypsychology.org/maslow.html
This concept says that though the basic requirements are of great importance but in case
when the they are fulfilled the user reaches to the next level and then it becomes their actual
need. Than the employee wants to get that particular wish to be accomplished so that he can
do maximum contribution in the growth of business. At once other (and “higher”) needs
emerge and these, rather than physiological hungers, dominate the organism. And when these
in turn are satisfied, again new (and still “higher”) needs emerge and so on. This shows that
the needs of an individual are arranged in a particular order which is hierarchical in nature.
(Maslow, 1943, p. 375).
In related with my HND studying the needs are:
 Belongings are identified by the achieved acknowledge during these 2 years of study
at Mont Rose College where I interacted with tutors, colleagues, new contacts and
opportunities.
 Psychological needs like food and water, a house where to live. Due to received
student finance I was able to over all expenses in regards to my psychological needs.
 Esteem needs- all sixteen modules covers this and it makes me more self-confident
having HND diploma.
C r i s ti a n R a ti u 2 2 6 9 4 p a g e 10 | 31

 Safety needs and security – Mont Rose College cover these by having secure software
and programs to protect our personal data, excellent study conditions with very well
prepared tutors.
 Self-actualization- by far this HND diploma will increase my opportunities and open
doors for a better life.
“Two Factor Theory” (Hertzberg)
This is one of the most effective theory of motivating the work foerce which was introduced
in 1959. According to this there are two distinct factors that has their influence on the
working of an individual in which one is the influencing factors and the other is hygine
factors. Both of these needs to be maintained at equal level as it has a same influence on how
an employee work in the organisation. (see diagram below).
According to my experience I can say that the hygiene is not a luxury but a real necessity in
our society and the managers should not just provide it but they must motivate employees so
the outcome will be inevitable a success.
My self-reflection it tells me that a better paid job will bring more satisfactions on
professional plan and will motivate the people to pay more attention to their involvements.
C r i s ti a n R a ti u 2 2 6 9 4 p a g e 11 | 31

Mc.Gregor`s Theory:
Theory X workers could be described as follows:
- Individuals who dislike work and avoid it where possible
- Individuals who lack ambition, dislike responsibility and prefer to be led
- Individuals who desire security
The management implications for Theory X workers were that, to achieve organisational
objectives, a business would need to impose a management system of coercion, control and
punishment.
C r i s ti a n R a ti u 2 2 6 9 4 p a g e 12 | 31