Employability Skills Report: SWOT Analysis and Recommendations

This report delves into the essential components of employability skills, focusing on a self-assessment through SWOT analysis conducted by a senior manager at Tesco. The report identifies strengths in communication and teamwork, while acknowledging weaknesses in time management and problem-solving. It proposes strategies to address these weaknesses, including setting personal goals and applying motivational theories like Theory Z of Ouchi to improve performance. Furthermore, the report examines communication strategies and time management techniques within the Care UK healthcare setting, exploring verbal and non-verbal communication styles, and effective time management strategies such as prioritizing tasks and avoiding multitasking. The report also outlines various roles within a team and analyzes team dynamics to provide a comprehensive understanding of the skills necessary for professional success. Recommendations are provided to overcome weaknesses and enhance overall performance, making it a valuable resource for students seeking to improve their employability.

Employability skills

Table of Contents
Introduction......................................................................................................................................3
TASK 1............................................................................................................................................3
SWOT ANALYSIS................................................................................................................3
Recommendation to overcome from weakness and apply motivational theories to improve my
own performance....................................................................................................................5
3)Set own responsibilities and formulate performance objectives.........................................6
TASK 2............................................................................................................................................7
2.2Communication in a variety of styles at all levels within the organisation.......................7
2.3 Identify effective time management strategies.................................................................8
3.1Explain various roles in a team.........................................................................................9
3.2 Analyse the process and team dynamics..........................................................................9
3.3 Recommendation............................................................................................................10
TASK 3..........................................................................................................................................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

Introduction
Employability skills are required to an individual to attain their employment criteria.
Thus, this are mainly involves leadership, communication skills, motivational skills,
interpersonal skills and time management skills. The report is based upon the care home for
which communication strategies and time management strategies are adopted. Further, hoe koe
restaurant adopts problem solving strategies to resolve their food issues effectively.
TASK 1
SWOT ANALYSIS
I am the senior manager of Tesco company and we are recently want to done project is
that to expand business. For this, I need to analyse my own strength, weakness, opportunities and
threats by follow the SWOT model. Therefore, it is based upon skills that are described below:
STRENGTH
 The major strength I have currently that
is a communication skills and I am able
to transfer message to all the levels of
company's management in an effective
manner. Thus, it helps me to expand
my business with the effective skills of
communicate which satisfy the all
individuals towards work.
 The another strength is that working in
a teams that also help me a lot to make
environment healthier that retain more
diverse workforce for a long period of
time. Thus, it will resolve various
conflicts.
 In the workplace, I able to manage and
handle the workers in a positive manner
by verbal and non-verbal
communication. Whereas, and that
WEAKNESSES
 The major weakness I have that is time
management skills that create various
problems in the company. Sometime, I
feel overburden as there is a lack of
work that can be meet at the deadlines
this leads to create stressful for me
personally.
 The other weakness is that I have a
poor problem solving skills. by use of
democratic leadership techniques that
helps me develop new ideas as they
influence people to participate in a
decisions making process.

leads to achieve the company aims and
objectives. The various communication
can be adopt my me that is direct mail
marketing, online web, body language,
smiling, reports, documentation and
oral communication through telephone
etc.
OPPORTUNITIES
 The strength gives me a better
opportunities that is effective
communication to expand my business
through online -training that keep the
company grow at the global level.
 The effective communication skills
help me to provide various solution
through websites such as web chat and
upload video to deliver services as well
as product information over the
internet.
 The clients cannot reach with the
employer every time when they need
after sale services and with help of
communication skills I can able to
transfer my message and solve various
problem through online. Thus. It help
me a lot to expand business at global
level by provide goods and services
through effective use of
communication.
THREATS
 The major threat from to me is that I
cannot manage team more effectively
that create more conflict among all
individuals. They shift to another
company if they manage team more
effectively by provide various monetary
and non-monetary incentive plans.
 The resultant into create reduction in
productivity, reduce sales, poor
performance, low customer base and I
cannot reach the objectives and goals of
my company. Thus, I have to adopt
various motivational techniques that
help to reduce high retention turnover
rate and increase sales more effectively.
 The major threat from to me is that I
cannot manage team more effectively
that create more conflict among all
individuals. They shift to another
company if they manage team more
effectively by provide various monetary
and non-monetary incentive plans. This

 The major strength is a effective
communication skills gives me a better
opportunities to expand my business
through online -training that keep the
company grow at the global level.
Thus, the effective communication
skills help me to provide various
solution through websites such as web
chat and upload video to deliver
services as well as product information
over the internet.
 The clients cannot reach with the
employer every time when they need
after sale services and with help of
communication skills I can able to
transfer my message and solve various
problem through online. Thus. It help
me a lot to expand business at global
level by provide goods and services
through effective use of
communication.
leads to create reduction in
productivity, reduce sales, poor
performance, low customer base and I
cannot reach the objectives and goals of
my company. Thus, I have to adopt
various motivational techniques that
help to reduce high retention turnover
rate and increase sales more effectively.
Recommendation to overcome from weakness and apply motivational theories to improve my
own performance
The SWOT model is used to evaluate my major weakness regard to skills that is poor
management skills and not able to solve problems more effectively. Therefore, there are some
strategies and methods to overcome from these that has been described below:-
Set personal goals- The major weakness I have that is time management skills that create
various problems in the company. Sometime, I feel overburden as there is a lack of work that can
be meet at the deadlines this leads to create stressful for me personally. The mistake I done in the
workplace that is I am not setting my personal goals and another inefficiency in time managing is

that I take lots of project from the clients that gives me stress, reduce productivity and also bad
performance in the workplace by many staff members and me too. Therefore, I have to set my
personal goals that reduce overburden and manage the time effectively that attain objectives and
goal in a desired manner.
Democratic leadership theory- Applying the democratic leadership theory in the
workplace influences the staff workers to participate in the decision-making process
(Mariotti,2014). It gives a healthier environment and build an effective team all the staff worker
come together to express their views. This will facilitate the manager to solve the problems more
effectively by working in a team develop a best solution to solve problem.
The various motivational theory applied in the company to enhance my own performance
that are as follows-
Theory Z of Ouchi
The motivational theory improve my work performance as they gives stable employment,
increase productivity, improve more and also satisfaction level (Blatter, Greve and Abe-
Ouchi,2011). The major benefit of Theory Z of Ouchi is that it will increase the high level of
confidence that directly manage the work more appropriately. This will facilitate the staff
workers to know the various issues and also provide tendency to contribute more in the decision-
making.
3)Set own responsibilities and formulate performance objectives
Responsibilities of senior manager
 I am responsible for proper guidance to fist line manager and supervisor.
 Setting goals and priorities for the functional department.
 Make strategies for development and also execute planning.
 I am responsible to co-ordinate and leadership of the functioning of the company at
strategic level.
Personal development plan

Performance
Objectives
Expected outcome Time scale Any support/action
by manager or others
Leadership skills To Influences
employees in the tasks
so, to gives their
exposure to leading
the members in a
team.
4 Months Line manager
Mange project To manage the
complex project from
start to end
6 Months Line manager/
Coordinator
Team management
skills
Take regular breaks,
prioritise, share task or
problems and action
planning.
2 months Line manager/
supervisor/ coordinator
TASK 2
2.2Communication in a variety of styles at all levels within the organisation
The Care UK adopts the various communication styles at each level within the
organisation under the health and social care sector that are as discussed below-
Verbal Communication
Upwards Communication- The top level management under the HSC deliver a valuable
message regard to company's affairs. For this, it adopts various reports, suggestion, feedback,
work needs and information that are transfer by subordinate to the manager ((Gravells, 2010)).
The Care UK company adopts the open communication tools that mainly involves regular
meeting, survey, allowing care worker, nurses and other staff members to participate and follow
open door policy etc.
Downward flow- The Care UK adopts transfer message from operational level to
strategic level to carry on a day-to-day matters. They adopts the training, appraisal, feedback,
directives and supervisor etc. Thus, they communicate its mission,vision and strategic goals. It

can be transfer in the form of social media, reports, memos, blogs and letter that helps the care
worker, nurses to transfer or receive the message from or to the doctors in effective manner.
Non-Verbal Communication
Body language- The Care UK adopts these non-verbal communication at the workplace
in that the care worker understand the patient condition. It is useful in that situation when when
the patient are unable to speak in bad condition so, that doctor understand them with their
behaviour. It also facilitate the doctor to know the patient's diseases they are facing.
Assertive style:- It is that type of style under which that are very effective in
communicating with the family members and service users. The main advantageous of assertive
style is that the helps maintains a good eye contacts, respecting the right of others people and
relaxed posture.
Manipulative style:- It is that type of style that are used for controlling and influencing
others. Thus, it is mainly used for deal with the services users and subordinates.
2.3 Identify effective time management strategies
The Care UK identify the effective time management strategies that are as describe
below- Prioritizing the work activities and task- It is that type of time management strategy in
which there is needed to be first prioritize the important task and work activities. It helps
the Care UK to effectively carry out the necessary function so, that it can be completed
with the time framework. Use planning tools- In social and healthcare they can managing the time in effective way
that needed a difference among what is the most important and what is more urgent. The
best way to first prioritize by making a list whether is required regularly, weekly and
monthly it is highly depends on work (Jones ,Torezani and Luca, 2012). Thus, the
company should not used multiple tasking and does not keep multiple listing at the same
time. Schedule time appropriately- The Care UK should adopts the planning tool to enhance
the productivity. It mainly involves computer programs, index cards, wall charts and
pocket diaries. Avoid multitasking- The care UK should adopts this time management strategies under
which that avoid confusion that are produces while done several task at one time. Thus,

all the individuals of care UK needs to be done one task at one time so, it assists them in
avoiding multitask.
3.1Explain various roles in a team
There are various type of individuals are work together in a company that have several
roles and responsibilities. The main objective in a work team is that they can aid in attaining the
needed firm's goals and objectives of Care UK in most desired manner. Thus, in the care home
the people are responsible and roles in a team to done the activities as well as task in efficient
manner. For this, they adopted the Belbin's team roles that are discussed as follows:-
The Care UK role of individual team can be define by adopting Belbin team role models
that are as follows-
 Resource investigator- They role of plant in the health and social care sector is that it is
explore the opportunities and established contacts with others.
 Teamworker- The role of these in a Care UK team work is that they are very cooperative
in nature. It done the work on behalf of its team and they are more diplomatic.
 Co-ordinator- They are those person who are clarifies goals and delegating work
appropriately
 Plant- They are more creative and have an ability to solve problems.
 Monitor evaluator- They are those person who made impartial judgements.
 Specialist- The role of specialist in a Care home is that they have a depth knowledge
about its fields (Gravells, 2010). The nature of these team role is that they are more
dedicated towards work and single-minded person.
 Shaper- The role of shaper in home care is that to make that team work run smoothly and
they are more challenging person.
 Implementer- They are those person who put their ideas into action as they are more
practical.
 Completer finisher- They make sure that the work are to be at highest quality of
standards.
3.2 Analyse the process and team dynamics
Team Dynamics can be understand that it is that approach which are used for asses the
relationship that shows behaviour of an individual in a team. Thus care UK are impacted through
the responsibilities and roles of a group member that leads to effect the staff member

productivity. Thus, there role is assign to all individual for a job that assist in effective
coordination among all people in a group team.
The role and responsibilities are done by each individuals that are necessarily to attain the
needed objectives. The each individual behaviour are affected on its action that done by another
member in a team. It also influenced the overall activities that are done in a team. It has been
critically evaluating that work in a team are highly supportive for each members. Thus, it also
achieved the each individuals goals through involvement of people in a group are cooperative.
The Tuckman model is adopted by the Care UK which are as follows-
Stage- 1 Forming- The team member needs a proper guidance and the role as well as
responsibilities are not very clear.
Stage-2 Storming- The team requires to mainly focus on it goals and they have a emotional
issues within the workplace.
Stage-3 Norming- The team member are now accepted in this stage and the unity among team
members are too much strong.
Stage- 4 Performing- The team member in this stage not able to perform work towards attaining
the goals.
Suggest and discuss alternative ways to compete a task as a team and attain goals within the
organisation
Care UK adopts the alternative ways to done the task in a teams that are describe below-
 Manage proper communication- The team work can be achieved only when there is
proper chain of command in the health and social care among the team member and the
superiors.
 Time management- The work can be manage in a team at the time of work load in the
healthcare sector (Deeley, 2014). Thus, it will increase the confidence among the
members and the level of understanding will be clear. Boone, L. and Kurtz, D., 2013.
3.3 Recommendation
It has been suggested that the Care UK should adopts the Maslow theory that helps them
to satisfy all the level of needs in which the satisfy physiological, love and belongingness, safety,
self esteem and self-actulisation level needs. For this the management have a 4 roles regard to
this model that are described as follows-

 Restructure Compensation plans- At the lower level of physiological needs in which
the management play a effective role. Thus, in that they have to deliver the effective
salary structure as per the individuals performance that will enhance the confidence in the
worker. It will facilitate them to put their maximum efforts in the workplace that leads to
attain firm's objectives in effective manner.
 Assign prestigious job assignments- There is an another needs is a self-esteem under
which they role of management is that to provide a prestigious assignment to the staff
workers so, their needs can be satisfy in effective manner.
 Deliver achievement- The role of management in a Maslow hierarchy needs under
which there is a higher level of needs is a self-actualisation. For this, they have to deliver
them a recognition and achievement this will increase confidence in the workers.
There are mainly two different approaches under Mcgrefor's theory X and theory Y that gives
direction to the individuals in a Care UK. These are discussed as follows:-
 Theory X:- It is that type of theory under which the individual are not like to perform
work and start making plans to ignore its responsibilities. Thus, they required a constant
direction as it is more essential that people in a group should be controlled. It assists them
that all individual are supervised effectively at every step of work. Therefore, under this
method all the staff workers are effectively monitored and controlled their performance
that are performed by them strictly.
 Theory Y:- It is that type of style under which all the staff workers are like to done work
as they take initiatives and participates in a decision making process. Therefore, the
individual are self motivated as they finished their work that are assigned in most desired
manner. Under this approach, the encouragement is given to all individuals for the
purpose of enhancing there existing performance.
The Care UK adopts the theory Y that helps them in attaining the objectives in a group.
Thus, they involve the staff workers to participate in a decision making process. It directly
resultant into that the services that are provided by care home individual as per their requirement
of user. It can be only as there is a mutual effort made by staff member in an organisation that
helps in providing better care to its patients that attain objectives effectively.

TASK 3
Brief Paper
Develop solutions to work-based problems.
PURPOSE: The main purpose of these study is that the Hoe kee restaurant are facing an issue
regard to foods hygiene. For this reason, various alternative ways are adopted by the company to
resolve the work-based problem. The main purpose of these study is that the Hoe kee restaurant
are facing an issue regard to foods hygiene. It has been study in which there is an analysis is that
the restaurant had a food contaminated through rat dropping and insects. For this reason, it will
be closed for some time period to resolve issues there are various alternative ways are adopted by
the company to resolve the work-based problem. The main purpose of this assignment is that to
finding out the solution to minimize or deal with the major issue are now faced the Hoe kee
restaurant. For this, there is a needs to identify the most appropriate method of problem solving.
Evaluate tools and methods for developing solution to problems
There are various methods developed by the Hoe kee restaurant to solve the various
problems that are as follows-
 Effective communication- The restaurant needs to adopt the effective communication
for the purpose of smooth flow of communication ( de Guzman and Choi, 2013). The
main problem arise in the workplace is that regard to communication is that delay in the
food services if there is not a proper communication among staff members and its guest
members. Manage time- The main issue under the Hoe Kee restaurant is that there is an improper
time management due to which the quality food in not appropriate as the quality of
standards. For this, the company should adopt the various strategies to solve the problems
by management in time.
Problem solving strategy
The Hoe kee restaurant adopt the strategy to solve the problems that are as follows-
 Identifying the issues- Brainstorming problem solving techniques are adopts by Hoe kee
restaurant in which they invite all the individuals to resolve issues within the restaurant.
Under this, the suggestion are taken from each staff members that will support the food
issues that are currently faced by restaurant. Purchase department needed to be given a
clear instruction to purchase only better quality of food before it outdated.