Employability Skills Report: Performance and Team Dynamics Analysis

This report provides a comprehensive analysis of employability skills within the context of visitor management and team dynamics, specifically focusing on the National Trust. The report begins by outlining the responsibilities and performance objectives of a Visitor Manager, evaluating their effectiveness and recommending self-improvement strategies. It explores motivational techniques, including McClelland's and Maslow's theories, and suggests practical methods for improving performance quality. The report then delves into work-based problem solutions, communication styles at various levels, and effective time management strategies. Furthermore, it examines team roles, team dynamics, and alternative methods for achieving team goals. The report also evaluates problem-solving tools, develops a strategy for a specific problem, and assesses the implementation of the strategy. The report provides valuable insights into enhancing employability skills and improving organizational effectiveness within the National Trust.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Development of own responsibilities and the performance objectives.................................1
1.2 Evaluation of the effectiveness of own against the objectives..............................................2
1.3 Self Improvement Recommendations....................................................................................2
1.4 Review of motivational techniques to improve the quality of performance..........................3
TASK 2 ...........................................................................................................................................4
2.1 Work based problems Solutions............................................................................................4
2.2 Various level's Communication Styles..................................................................................5
2.3 Effective time management strategies...................................................................................5
TASK 3 ...........................................................................................................................................6
3.1 team members' roles and their tasks with each other to attain the common onjectives.........6
3.2 Team dynamics Analysis.......................................................................................................7
3.3 Suggestions on the another methods to finish the activitiess and attain the team goals........8
TASK 4 ...........................................................................................................................................9
4.1 Problems Solving Tools and Methods...................................................................................9
4.2 Strategy for a particular problem solving............................................................................10
4.3 Evaluation of the strategy implementation..........................................................................10
CONCLUSION .............................................................................................................................11
REFERENCES .............................................................................................................................12

INTRODUCTION
Employ-ability refers to the term which reflect the attributes of the employees working in
the organization. These attributes help employees to maintain its employment. It will help
employees to achieve their career goals (Asonitou, 2015).
Present report will highlight the responsibilities and performance objectives related to the
job roles, compare effectiveness against the goals and role of motivational techniques for
improving the performance quality. It will develop the problems based solutions, communication
styles at various level and effective time management strategies. Report will explain the team
roles, team dynamics and another ways to perform the tasks for the purpose of attaining the
goals. It will evaluate problem solving tools, strategy development for solving problem and
effect of strategy execution on the business.
TASK 1
1.1 Development of own responsibilities and the performance objectives
As a Visitor Manager, Following are the responsibilities and performance objectives of
mine which are mentioned below -
Own responsibility -
 To ensure no tourist is finding problem in the destination.
 To ensure about the creation of positive and warm welcoming environment for the
visitors for the purpose of enhancement in customer satisfaction.
 To resolve queries of travellers soon and provide them amazing services.
 To obtained new thoughts and ideas for my team development.
Performance objectives
 Develop good command over my language and have to build good communication skill
within me.
 Improve knowledge about visitor policies.
 To upgrade more knowledge and and well updated all the time.
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1.2 Evaluation of the effectiveness of own against the objectives
Predetermined Objectives Effectiveness of Mine
Good Command Over My Language I have good command over my language due
to strong knowledge of working culture and
environment. I am doing my job in this
company from long time which make me
clear about the culture and language. Good
communication also helps me to develop new
personal and professional connections which
might be helpful in my future development
process.
Improve Knowledge About Visitor Policies I am not good at being updated about the
change in visitor policies which makes me
less effective in improvement in knowledge
about visitor policies. As I am not so well
experienced in my field this is the reason I am
lacking my skills behind this process.
1.3 Self Improvement Recommendations
Skills to be Developed Methods of Development
Knowledge Skill Coaching Method – I should join the coaching where I need to gain
knowledge about visitor policies. It will make me more conscious
about change in policies and legislation related to visitors. In order to
enhance my career opportunity coaching method is very sufficient and
effective for me for my knowledge up gradation process. Therefore, it
better understand and useful for the process to be more effectively
manage the working task.
Attend the Event – I should attend the conferences and seminar etc.
events which is related to the industry. It will help me to better
understanding of visitor policies and its influence on company as well
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as visitors. Along with that, I should keep updated myself with these
changes. By taking knowledge from events I can be more capable to
understand the current trends. The reason is new events has always
come up with new creative concepts which helps me to prepare
something new and effective.
1.4 Review of motivational techniques to improve the quality of performance
One motivational theory is McClelland theory which can be adopted by me. In this
theory, the focus is on the needs for achievement, affiliation and power of employees. These
three needs are described as the basic motivators which can motivate the employees to do work
better as they claimed that employees acquire learn from their motivators over the time that is
being reasoned. Thus, it is also termed as 'Learned needs theory'. Another motivational theory, I
can adopt is Maslow's Need Hierarchical Theory. This theory has a pyramid in which there are 5
needs of employees which are as follows - physiological, safety, love and belonging, esteem and
self-actualization. This theory will help me to better understanding of my employees' needs and
accordingly motivation drivers which can be used for the purpose of encouraging the employees
to do better performance.
Various motivational techniques are used by me to improve the quality of performance of
mine as well as employees of the trust. These motivational techniques are such as -
Provide Continuous Feedback – By providing continuous feedback to the employees, they will
get the opportunities to improve their performance which will improve their productivity and
efficiency. Along with this, I should ask my superiors to provide me continuous feedback so that
I can improve my performance quality.
Make Financial Reward Achievable – I will talk to top management staff to make financial
reward system achievable. This will help employees as well as me to get motivated and do work
in systematic way. It will bring more clarity in tasks and improve the quality of work.
Participation of People – In this technique as a manager, I will involve the loyal customers of
the company in decision making process so that we can understand their expectations and views.
It will help us to improve the quality of performance as well.
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Recognition – Under this motivational technique, I will praise employees for their performance
and give them promotion on the basis of their activities. It will motivated them to do work in the
better way.
Engagement and initiatives : Under this motivational techniques I will create more creative
environment and ensure the participation of all employees within the strategic process. However,
this chances and activity will make the process more productive in order to advanced the new
technology and results into the best forming results.
TASK 2
2.1 Work based problems Solutions
Management Report
Management Department
Management Report
July 2019
There is a lack of co-ordination between team members which affect their work. It also
impacts them and feel them that they are getting through work load. Overall, this has impact the
business environment of national trust which now become unfriendly. There are various
solutions available for the work base problems facing by the National trust which are as follows
-
Manager of the trust can develop foster the communication between team members. He
should organize an entertainment or cultural or sports activities which will bring team members
close. They start communicate, respect and listen to each other which will make them friends of
each other and also they feel relax (Collet, Hine and Du Plessis, 2015).
Manager of the company can define their roles. Through the roles, they should develop a
vision which will help them to direct towards the common goals. It should include their
personal goals which will make them to achieve their common as well as personal goals. It will
lead to co-ordination between team members.
Manager should focus on the knowing every team members. It will help him/her to
understand their team members' strengths, weaknesses, perception and behavior towards
another members & teams. This will help them to allocate the tasks accordingly which reduce
the work load and help in creation of co-ordination between various team members (Faherty,
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2015).
Manager can hire team leader who will help team to plan process towards the tasks and
achieve their common goals within a particular timeline. This will help them to work
accordingly and coordinately, because everything is per-planned.
Thanking You.
2.2 Various level's Communication Styles
Communication — It is a two-way interacting process in which 2 or more than 2 persons
exchange their ideas, thoughts and perceptions with each others. Communication is an important
part of the National Trust. It helps staffs to understand each other, create co-ordination between
their tasks & activities and achieve organizational goal (Bates and et.al., 2019).
There are two types of communication styles which is being used by employees at
various level of the organization. These two communication styles are -
Formal Communication Style – It is also known as official communication. In this style, the
communication is done through the predetermined medium. It is generally done in the form of
hierarchical structure.
Informal Communication Style – It is also known as grapevine communication. In this style,
the communication is done through any kind of medium or it can be done without any medium.
It is generally happening between peers to peers at any level (Fraser and et.al., 2019).
2.3 Effective time management strategies
Time Management
Time management refers to the
management strategy in which
the focus is on the time
distribution between various
activities & functions in order
to complete them in given time
deadline. There are various
time management strategies
which must be adopt by the
employees of the National
Time Management
Strategies
Prioritization – Employees
must do prioritization with
their activities and works in
order to get to know which
task is important and which
one is not that much important.
Important tasks required time
and less important tasks are
not required that much time.
Time Management Strategies
Improve decision making
skills – Employees must focus
on their decision making skills
as it required a lot of time to
plan, analysis and then finalize
the decision for the situation
(Fraser and et.al., 2019). The
late time, employees take
decisions, worsen the situation
arise. Thus, in order to
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Trust (Howard, Tang and
Austin, 2015).
Thus, given priority to the
different tasks help employees
to effectively use their time.
To-do Listing – Employees
must do focus on their to – do
listing which is beneficial for
them to know about the tasks
before. It also helps employees
to do plan accordingly to
accomplish the tasks in mind.
Thus, it helps employees of the
Trust to save and use their
time in effective way (Jackling
and Natoli, 2015).
improve the time management,
company should provide
training to their employees in
order to improve their decision
making skills.
Avoid Multi-Tasking – In
order to gain attention or make
impression on higher authority
or managers, Employees take
so many tasks which not only
waste their time but also
reduce the productivity of the
employees too (Kim, Kim and
Lee, 2015). Thus, Employees
of the National trust should
avoid the multi tasking and
focus on the one task in which
they are expert.
TASK 3
3.1 team members' roles and their tasks with each other to attain the common onjectives
In National trust team, there are various team members whose roles are as follows -
Resource Investigator – This member of the team brings new ideas to the another team. He has
huge network outside the team. This role will help employees of National trust to get new ideas
regarding providing best experiences to the visitors.
Team worker – This member of the team helps in developing relationship between team
members which is good for the creation of co-ordination. This will help in building great bond
between team members of the company which is good for the effective team building.
Coordinator – This team assists in understanding strengths and weaknesses of their members
as well as helps them to understand what other team members want and how to achieve the team
common goals. It will help every members to achieve their goals which will make them
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satisfied with the team and its members of the trust.
Plant – This member of the team helps in finding solutions of the problems and creative ways
to do the team work in effectively manner (Lim and et.al., 2016). This role will help another
members to focus on another work which is beneficial for the achievement of the team goals.
Monitor – This member of the team helps in critically analysis of the ideas or situations on
which the team is working. This role will help team to not to waste their time, efforts, resources
and money in irrelevant ideas.
Specialist – This member of the team plays a role as an adviser and share their immense amount
of knowledge to the team members in order to work properly. It will help members to gain idea
about how to work properly which lead team members to achieve the goals and create
understanding with others (Bates and et.al., 2019).
Shaper – This member of the team provides the ideas in order to ensure that team is moving on
and their work is getting done before or on time (Messum, Wilkes and Jackson, 2015). It will
help team to monitoring in their direction towards goals.
Implementer – This member of the team is considered to be organized and put the ideas into
plans which cam be easily executed. This role will help in successfully implementation of the
ideas into actions which is beneficial for the achievement of team goals.
Completer Finisher – This member of the team helps in finding errors and deviations in
quality. He is the one who solve the errors & mistakes in quality and complete the work. It will
help in completing the team tasks within the time deadlines which lead team to achieve their
goals on time.
These different roles of different members of the team helps in achieving maximum
performance (Messum and et.al., 2017). These roles play as a complementary for each other.
Thus, they all work together in proper manner which helps in achieving the shared goals of the
team. Achievement of goals will make team members satisfied with team and its members
which is beneficial for the communication and co-ordination between members in future as by
now they get to know each others in a better way. Strong communication also make them
understanding, happy and comfortable with each other which is considered to be the base for
effective team building in the organisation.
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3.2 Team dynamics Analysis
Team dynamics
It can be defined as a term which specify the behaviors of people working under a team
who are working in the team and trying to accomplish common and shared objectives & goals. It
gets effect the roles and responsibilities of all members of team. It is very crucial for success of
the group of people. It shows the development of the team in an organization. For the
understanding of Team Dynamic in the National Trust, Company use Tuckman Team Model
(Messum and et.al., 2016).
Application of Tuckman Team Model on the National Trust are as follows -
Forming – It is the first step of the model where team members are met but not known each
other well. Members are trying to know each other and understand the team as a whole.
Storming – Here, team members are known to each other and they come close to each other.
They see themselves as a part of team and try to challenge each other (Messum and et.al., 2016).
Norming – The next step of the model is Norming. In this stage, they completely understand
each others, their roles & responsibilities, their strengths & weaknesses and their team producers.
It all help them to achieve their shared goals by doing work in coordinated way.
Performing – Here the performance efficiency of the team improve which lead them to function
as a team. They become expert in their tasks and do work in efficient manner.
Adjourning – Here when the team is achieved their common goals, after that the team can be
dissolved and the new team is build (Five Models For Understanding Team Dynamics, 2015).
3.3 Suggestions on the another methods to finish the activitiess and attain the team goals
There are various another methods through which team of National Trust can finish the tasks
and accomplish their common goals. These another methods are as follows -
Specialization – Specialization refers to the process of focusing on a particular thing and
become expert in that field or area. Company cam focusing on the team building on the basis of
the specialization in a particular field. It will assist team to complete their work effectively
which results in service quality improvement. This will also help in complete the tasks on time.
Overall Specialization helps a team to attain its goals and objectives (Nanda and et.al., 2017).
Self Managed Team — A self managed team is a group in which employees are working
together and has responsibilities to handle the team, producing the qualitative products &
services and delivery that products and services to the customers. Due to self managed teams,
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members have the greater opportunities to perform the tasks well in their own ways which
improve their productivity which result in improvement in the quality of products and services.
Overall they are able to perform their tasks on timely and able to achieve their common goals
(O’Connor and Bodicoat, 2017).
Forward-looking Ways – The team should looking forward to finding new ways to perform
the tasks well. It will help them to identify the innovative ways to perform their tasks. It will
improve their confidence level as well as their working style. This will lead to enhance in the
efficiency in the work and they are able to achieve their team goals easily.
Job Rotation – It is a strategy or way through which company do rotate their employees
between various job roles in the same organisation. It is done for the purpose of making
employees to gain new skills and experiences in order to carried out the new responsibilities.
Coaching – It is a way of training and development in which two parties are involved. One
party is known as Coach and another party is known as learner. Coach give education to the
learner regarding their business, its related aspects and job roles which lead learner to gain
knowledge, skills and experiences.
Mentoring – It is a way of providing training and development opportunities to the employees
in which one person give them guidance regarding their business, its related aspects and job
roles at the work place in order to assist employees in carrying out the work and tasks with
proper roles and responsibilities (Asonitou, 2015).
Intrinsic Motivation – It refers to the behavior which is occurred due to internal rewards and
self satisfaction.
TASK 4
4.1 Problems Solving Tools and Methods
There are different methods and tools through which National Trust can solve the
problems such as workload, conflicts, bullying, lack of communication and lack of co-ordination
etc. These tools and methods are such as -
Trial and Error Method – In this method, Company will try to make attempt again and again in
order to reach at the final solution. It is a trying method in which the chosen solution is not
working in order to solve the problems, then company will try to choose another solutions for
solving the problems.
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Heuristics Method — In this method, Company will just find a solution for the problem for the
purpose of dealing with it fast. According to this method, the solution doesn't need to be perfect
but they should be satisfactory for the company for once. The issue arise from this method is that
it doesn't help in finding long term solution for solving the problems (Onyishi and at.al., 2015).
Drill Down Tool – In this method, the whole and complex problems are breaking into smaller
parts. This lead company to go to the depth of the problems and find the corrective solutions for
the problems. Also, it helps company to solve complex problems easily along with understanding
the roots of the problems.
Brainstorming Technique – It is the most common technique to solve the problems adopting by
various business. In this problem solving method, Company held a conference where team
leader, its members and manager talk to each other regarding problems and trying to find out
about the solutions by gathering ideas or thoughts (Simpson and et.al., 2017).
4.2 Strategy for a particular problem solving
National trust are facing so many problems. In all the problems, Company is mainly
focus on the resolving the organizational conflicts happening between the staffs of the
organization. For the resolution of organizational conflicts, Company is following strategies
which are as follows -
Strategy 1 – Understand the Problem – In this strategy, Manager will first analysis the
problems and their roots. Here company will try to understand the reason behind the conflicts
between staffs of the organization. For that, manager can talk to both the affected parties and
analysis the whole situation in the context of the organization.
Strategy 2 – Set Plan to Solve the Problem – In this strategy, After analyzing the whole
situation related to the conflict, Manager will hold a meeting and talk to the leader regarding
solving the problem that occur in the organization. They both can plan and prepare the strategy
to solve the problem (Suleman, 2016).
Strategy 3 – Implementation of the Solution – After plan and prepare the strategy, Manager of
the National Trust will communicate the strategy with another managers, leaders, supervisors
and staffs. After communicating, he will implement the strategy in their organization and ask all
the staffs to work on it.
Strategy 4 – Evaluate the Solution – After that, manager and leader will look upon the progress
of strategy implementation and their impact on the working environment. They will use different
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