Employability Skills Report: Stratford College - Travelodge Analysis

This report provides a comprehensive analysis of employability skills, focusing on the role of a customer service advisor at Travelodge Hotels. It begins by outlining the advisor's responsibilities and performance objectives, including setting goals and evaluating effectiveness. The report then delves into recommendations for improvement, exploring motivational tools and strategies to enhance performance quality. It addresses work-based issues by developing solutions and emphasizes effective communication techniques at various levels within the organization. Time-management strategies are examined in relation to the work experience, and the report also covers team dynamics, analyzing roles, and suggesting alternative methods for achieving team goals. Furthermore, it explores problem-solving methods and tools, offering strategies for resolving issues like labor turnover and assessing their impact on the business. The report concludes with a summary of key findings and recommendations.

EMPLOYABILITY
SKILLS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Set of own responsibilities and performance objectives .....................................................1
1.2 Evaluation of my effectiveness against defined objectives...................................................2
1.3 Recommendations for improvement ....................................................................................3
1.4 Motivational tools that can be used to improve performance quality...................................3
TASK 2............................................................................................................................................4
2.1 Development of solution according to work-based issues....................................................4
2.2 Communication in a variety of style and appropriate manner at different levels.................5
2.3 Effective time-management strategies in relation to the work-based experience.................6
TASK 3............................................................................................................................................7
3.1 Roles person play in a group and process of working together to attain shared goals.........7
3.2 Analysation of team dynamic................................................................................................8
3.3 Alternative ways to fulfil tasks and achieve team goals.......................................................8
TASK 4............................................................................................................................................9
4.1 Methods and tools for developing solutions to problems.....................................................9
4.2 Appropriate strategies for resolving the issue of labour turnover ........................................9
4.3 Impact on the business of implementing the strategies.........................................................9
CONCLUSION .............................................................................................................................10
.......................................................................................................................................................10
REFERENCE.................................................................................................................................11

INTRODUCTION
Skills that can provide job opportunities to a people are known as employability skills. A
manager always needed as well as want to hire an individual who has best talent and good
knowledge so his or her can perform according to enterprise expectation. This report is based on
Travelodge hotels limited which is a leading enterprise hospitality industry. This file will include
the duties of manager towards objectives of cited company (Abas-Mastura, Imam and Osman,
2013 ). It will also determine the solution of work based issue and effectiveness of time
management strategies. This report also deals with the methods and tools for improvement of
solutions of different problems.
TASK 1
1.1 Set of own responsibilities and performance objectives
Roles and responsibilities of as a advisor depends upon the kinds and size of Travelodge
hotel. They have different departments such as finance, accommodation, reception and catering,
etc. As a advisor of customer service I will control performance of whole employees, so cited
company can find proper training that they should provide them in specific time. It is very
essential because it will develop their employability skill, which will best advantage for
employee and employer (Andrews and Russell, 2012). I am liable or responsible for solving
different complaints and issues. I have to do work of HR department because business consider
that executives operating at lower level have best knowledge regarding desired candidates.
Travelodge
Job description: As a advisor of customer service I take various responsibilities to reduce and
solve some problems. I will be the first point of telephone contract for cited company
customers.
Job title: Customer service advisor
Location: London

Roles and responsibilities
 Nature ability to treat every customer as a deliver and individual.
 Recruitment and selection candidates at ground level
 Innovative planning of marketing policies ans strategies
Qualification required
 Problem solving skill to resolve and identify hiring issues.
 Computer skill and numerical.
Experience required
 1 year experience of working in other business
 5 years experience of working at the position of direct in hospitality industry.
Preferred skills
 Excellent communication skills
 Pressure controlling skills
1.2 Evaluation of my effectiveness against defined objectives
The job position, where I am working required a best candidates who must have various
kinds of skills. Communication skills is very essential there I will work so I can reduce issues of
buyers without generating any problem. It will also support me in rising the issues which is faced
by hotel staff in front of high level management(De Guzman and Choi, 2013). I will also work
on human resource skill because I am liable for recruiting best candidates in cited hotel. If we
hire skilled as well as talented human in business that they will do the activity such as task
provide to them effectively. This will assist us in achieving different objectives in short time
duration. I am aware about my skill that I have, in this firm we have to face different throat
competition. This will also generate pressure on workers which they can not control. This make a
direct and negative effect on their performance. I can speak in more that five languages, in past.
In this way I am planning to learn about three languages. This will support me in understanding
the buyers demand, best communication skill is needed to reduce a issue at its point of period.
Smart objectives: It is very important to complete whole projects in a specific time period
(Deeley, 2014). Smart stand for specific, measurable, achievable, realistic and time bounded

project etc. In this way I am more responsible to improve sales, solve issues and control all over
cost which is regarding to cited company products.
1.3 Recommendations for improvement
First-of-all I required to study different theories of HR skills. This will also support me to
hire perfect person at best place. In this way I also learn about 3 other languages which will be
Chinese, French and Spanish etc. There are lot of buyers in my Travelodge hotel visit from these
industries. This will support me in knowing their demand in given timer period. I will also learn
about innovative software which shops information regarding booking, this will assist me in
maximising room residency of cited hotel which will be best advantage for my enterprise. I want
to work on my communication as well as marketing skills so I can ineffectively promote best
facilities give by my cited hotel to the clients (Dhiman, 2012). In this way I will also work on my
communication talent so I can motivate and promote my staff members. Al thought I stray
myself calm in hard situation but I will develop my pressure controlling skills because there is
always much scope my personality improvement.
1.4 Motivational tools that can be used to improve performance quality
Motivational tools are highly important to improve the quality of performance of
employees. Motivation at the place of work gives positive effect on employee’s performance.
This will also support to raise the energy related to work more efficiently. There are several
motivational techniques like: Maslow's hierarchy needs theory.
Maslow stated that every people are motivated to attain certain requirements as well as
needs and that several wants take precedence over another. Our prime needs is for Physical
survival, and it is a first think that motivates my behaviour.
Physiological needs: These are the important as well as basic needs like Food, air, water, shelter
and clothing. It is very essential to improve performance quality in another words these are the
basic amenities of life.
Safety needs: These are includes emotional safety, protection and environment. For instance-
family, health, job securities to protect as well as develop quality performance (Durrani and
Tariq, 2012).
Social needs: It is a best think that protect company customers for providing affection, love care
and belongingness etc.

Esteem needs: It will support to many buyers such as workers to increasing company
performance and productivity. This need defined self-respect, achievement, power and attention
etc.
Self-actualization need: This will also include the growth and self-confident. The self-
actualalization needs is very essential to develop company growth.
TASK 2
2.1 Development of solution according to work-based issues
Effective communication is needed is an every enterprise. There are mainly three levels
in mentioned company (Fatima Warraich and Ameen, 2011). First is defined top management
level, next is middle and last is lower level executive.
MEMO
Travelodge
Source 1: McLeod,S., 2007

TO: Staff
From: Customer Advisor
Date: 31th July 2017
Re: Development solution
we planning to solve a cited company issues, collect relevant person for a meeting or discussion
and brainstorming the solution and action to be taken to reduce the problems. From the group of
the person from various experience levels and department as well as collect their ideas and
opinions. There are different need to be analysed and recorded are as below:
 Identify the issue
 Find out the problem cause
 Analyse the difficult problem
 Implementation of the solution
 evaluate and control
we apply all above steps for reducing conflict and misunderstanding between employees and
employers. Above process is very important to solve problems as well as reduce at work.
2.2 Communication in a variety of style and appropriate manner at different levels
Size and structure of a cited hotel which made a large effect on communication activity
of an enterprise. In this way there high level of the management principally communicate
through huge meeting and much formal sessions (Griffin and Annulis, 2013). All the necessary
discuss complete by company manager is formal way, they also follow proper manner of
communication skill. It also give assistance in controlling professionalism and they can informed
important matter in a effective way. The managers of middle level and it can achieve different
kinds of information like conference and seminar etc.
Letter
Name
Address
July 31, 2017
The senior manager

Travelodge Hotel, London
Dear senior manager
In this way we are facing various types of issues in our hotel which is non stopping us in
attaining set goals. The need of our staff is proper training so they can do their employability.
We also required to recruit innovative talent so we can complete the vacant position.
Travelodge hotel required to renovation so we can give service quality to our potential clients.
Please kindly sole this problems as soon as possible.
Thank you.
Name: XX
Memo
TO: Staff
From: As a advisor
Date: 31th July 2017
Re: Issues in enterprise
The main intent of this mail to introduce whole problems which we are facing in cited hotel. We
have deficit of staff member and several employees also want best training. In this way our
building also required renovation so we can built it much attractive. Within the 2 months, the
management is going to reduce such as solve some issues. There are several ways to I will solve
some problems are as follows:
 Introducing innovative product and technologies.
 Excellent enterprise policies and procedures.
 Provide better support and good training to workers.
 Department and staff restructuring
 Negotiation with producers.
 Causing invoices on time and playing standard invoice on time.
Until them I need to built patience cooperate for 2 months.

2.3 Effective time-management strategies in relation to the work-based experience
Time-management is very important and it will prove best techniques for workers if they
are going direct lots of task and that can support them to attain their personal or enterprise goals.
At the present time it is most precious and valuable think we have (Hinchliffe and Jolly, 2011).
Time-management is very essential is all regarding preplanning so you can determined such as
conclude where they are present and where they need to reach. There are several time-
management strategies are as follows:
Pre planning: Day to day planning so you don't have to believe much according the previous
day. Because plan is very essential and it is already scheduled so it is not save as well as utilize
time.
Remove distraction: Different distraction at the way of working time and it can devastation the
focus (Jones, Torezani and Luca, 2012). This can also lead to less IQ if built distracting by
creating important projects. So, if any one are doing something essential then fixed the alerts
smartphones on the quit way so by creating whole save time and complete your important task.
Scheduling: Work scheduling as according to priorities and high status, it is most essential work
list on the high ans fixed them as regarding to your performance and needs. Priorities is
necessary to provide your time to different activity and this can assist to do your mange time.
Break intervals: Workers proper rest is necessary so that they can much concentration on the
task after break. It is necessary because it can refresh their mind set do to continue here task
much efficiently and effectively manner. Restart work can make less quality of the work because
this can reduce your energy.
TASK 3
3.1 Roles person play in a group and process of working together to attain shared goals
It is a most important of the company leader to classified work into more that one
member and assign them various kinds of duties in a workplace. There are several roles and
responsibilities are as follows: Plant: This is the prime as well as essential role in team. They are generating new
invention in this way who comes from a innovative targets and schemes. Their nature is
very shy.

 Monitor evaluator: It is a second role of a team member. Their determining ability are
better that another employees are come up (Ju, Zhang and Pacha, 2012). They are very
intelligent because evaluate merits and demerits of whole data. Specialist: This is a next role which play in a team. They have specialised skills and
knowledge in receptive work.
 Resource investigator: This is the fourth duties in team. These kind of workers are so
innovative and inquisitive. Their nature is sociable and they were easily involvement with
another people within the cited company and outside the industry.
3.2 Analysation of team dynamic
Team building is very important elements under which a proper team can be unframed.
With the support of a group an enterprise can achieve all of their targets in a proper time period.
All of them have various interest and various thinking style. Tuckman theory is very essential to
improve team, it is used by Travelodge hotel industry under which can unframed a perfect team
which are as below:1. Forming: In this stage where whole workers start working jointly and this can not final
for much time. It can also framed team (Maurer and Mawdsley, 2014). Cited industry can
use this method in a team frame so that staff can achieve a polite and positive attitude.2. Storming: In this process there all employees work in classify direction and thus generate
a sudden conflict and issues between another.3. Norming: This is defined as the best stage where different person start sorting regarding
their problems. Cited company use this method under which different members issues
lead to reduce .
4. Performing: In this stage where all members are start performing the project and task in
a effective way. Travelouge company director have to take all things I their own account.
3.3 Alternative ways to fulfil tasks and achieve team goals
There are several components to fulfil the activity and task them objectives are as
follows: Communication: This is one of the important component as well as task of any enterprise
like office, colleges and schools etc. This will also reduce the conflict and confusion exit
within the enterprise.

 Team work: It is very essential because in this way whose personal workers attempt
output in their performance that is higher than individual quantity(Miller, Biggart and
Newton, 2013.). Goal setting exercise: it is most essential exercise for complete company objectives and
their goals. It is very support to give best direction to attain that target.
 Team building: It will assist to develop the workers effectiveness. In this way there
people group who worked for same interest for cited company. It also maximise the wide
varieties of activities and task.
TASK 4
4.1 Methods and tools for developing solutions to problems
Travelodge hotel facing different types of issues. Their workers are not performing about
their prospect. It is a main reason that company manager is firing their employees in regular
basis of time. There are various people in staff are leaving this hotel because they are achieving
best opportunities in another business (Deeley, 2014). This issues of retention is generating
troubles in attaining fixed goals. In this way there several person are not happy with the
enterprise facilities. In this way they need boost in give and they are also exacting to solve heavy
work load. There are another method of issue reducing in team communication. Brainstorming
will provide much suggestions which can reduce different troubles in less time period.
4.2 Appropriate strategies for resolving the issue of labour turnover
Travelodge hotel used appropriate strategies for solve the every issues as well as
problems. The first want and need to found effective communication method between staff and
manager. Administrator should involves employees in process of decision making so they can
aware their importance. Management should also take their feedbacks in a regular basis so they
can reduce their problems in less time period. They want to focus on maximising job fulfil of
workers so they can relish the activity which director has allotted to them. This will support in
best synchronisation of whole tasks which mentioned enterprise is doing in their cited hotel.
Other way that Travelodge management should take is to recruit right candidates for rigth job.
Regarding to present HR practice they are hiring best people without checking skills and
qualifications.

4.3 Impact on the business of implementing the strategies
Implementation of different strategies will built a positive effect on cited hotel. If
employees achieve perfect training that they will do all task and work effectively. This is very
essential to maximise buyers satisfaction which is finally output in much profit (Dhiman, 2012).
This will also assist in developing financial situation of Travelodge. Training cost will put a
monetary system on mentioned company but it will be best advantage for business in long time.
If visitor are achieve best service quality that they refer this cited hotel to their relatives as well
as friends. Communication channel like mouth publicity will support in building enterprise
reputation.
CONCLUSION
As per the above mentioned report, it can be concluded that many individual has several
roles and responsibilities towards organisation objectives. In this file there are some motivation
techniques which play important role in developing individual performance. An enterprise
required to improve several strategies so they can reduce such as solve different issues in short
time period. In this report various methods and tools which support to reduce conflict and
misunderstanding among ever workers. Team dynamics also play a crucial role in failure and
success of an enterprise.