Analysis of Employability Skills for Orchardville Company Report

This report analyzes employability skills within the context of Orchardville Company, a health and social care social firm. It begins by defining personal responsibilities and performance objectives using the SMART technique, evaluating self-effectiveness, and recommending improvements in areas like communication, leadership, and time management. The report then addresses work-based issues, focusing on conflict resolution strategies and effective communication methods. It further explores time-management strategies and team dynamics, including the roles individuals play and alternative approaches to achieving team goals. Finally, the report examines tools and techniques for conflict resolution and strategies to address labour turnover, evaluating the potential impact of implementing these strategies on the business.

Employability Skills in
Health and Social Care
Table of Contents

INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Developing own responsibilities & performance objectives............................................3
1.2 Evaluation of self-effectiveness based on predetermined objectives.............................4
1.3 Recommendations for improving effectiveness...............................................................5
1.4 Motivational techniques for improving quality performance...........................................6
TASK 2 ...........................................................................................................................................7
P2.1 Solutions related to work based issues...........................................................................7
P2.2 Communicate in a variety of styles and appropriate manner at various levels..............8
P2.3 Effective time-management strategies...........................................................................8
TASK 3 ...........................................................................................................................................9
P3.1 Explain the roles people play in a team and how they can work together to achieve
shared goals............................................................................................................................9
3.2 Analysis of team dynamics.............................................................................................10
3.3 Alternative ways to achieve team goals and objectives.................................................11
TASK 4 .........................................................................................................................................11
4.1 Tools and techniques for developing solutions to conflict resolution............................11
4.2 Developing appropriate and effective strategies for resolving issues related to labour
turnover within health and social care..................................................................................12
4.3 Evaluate the potential impact on the business of the implementing the strategy...........13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
In today's developing and competitive society, skills plays very important role in the
personality of an individual. Each and every business organisation perform their task with a main
motive of enhancement and growth in the profitability. And for this, there must be effective
skills within an individual so that they can perform all their work in an effective manner. In the
current context, employability skills are going to be discussed which will be responsible for the
overall development of a business entity (Ayoubi, Alzarif and Khalifa, 2017). In the present
report, Orchardville Company is chosen as the base company which is limited by guarantee with
a status of social firm. It is the report which is based on health and social care. It is the report
mainly focuses on the responsibilities along with skills which will assist the performance of
whole organisation. Along with this, it is the report which includes various techniques & tools
which need to be considered in order to raise the performance and efficiency of an individual.
Moreover, there are some motivational skills which are going to be discussed which will assist in
maintaining the quality of performance.
TASK 1
1.1 Developing own responsibilities & performance objectives.
In order to develop set of own responsibilities, it is required that skills of a each and
every individual must be evaluated. In order to evaluate my own skills as a manager within
Orchardville Company I have chose SMART technique. It assist me in order to personally
examine my own responsibilities & roles and responsibilities. Their are some specific roles as
well as responsibilities which is considered by an assistant manager.
Involvement of staff members in the process of decision making: It has been identified
that employees are one of the most important element of an organisation. In the context of an
assistant manager, it is my responsibility to take feedbacks, suggestions and views from my staff
members while taking any kind of key decision. As a result, this will make them encouraged and
motivated and perform their task with loyalty (Bearman, Munday and McAvoy, 2015).
Assessing the performance of employees: Apart from the above responsibilities, it is
also said that I have to evaluate the performance of each and every members. As a result, it will
assist me as an assistant manager in order to understand which individual require training and
development sessions in order to enhance their effectiveness.

SMART techniques become one of the most effective and required method in order to
enhance their overall performance. There are ample number of essential roles of a business entity
which includes decision making, planning, problem solving and many more. In this context,
appraisal system is one of the useful factor which assist in providing promotions, compensation,
job rotation to their employees according to their skills. All these factors together develop an
entire part of SMART objectives as well as assist in creative effective working environment.
Performance objectives: As an assistant manager of Orchardville Company, in order to
set various objectives critical evaluation of my own strength and weakness is required (Bowman
and et. al., 2017). Some of the most essential objectives I have choose as as follows:
 Develop some leadership skills along with risk & time management skills.
 Enhancement in my communication as well as decision making skills.
1.2 Evaluation of self-effectiveness based on predetermined objectives.
Objectives Current tendency Future tendency Ratings
 Develop decision
making skills
It has been analysed
that my current
decision making
skill is not effective
which affects my
overall working.
I will indulge in
various decision
making process which
is done by my seniors
so that my skills will
be enhanced within
stipulated time period.
7 out of 10
 Enhancement in
communication
skills
At present my
communication is
not effective as I got
nervous while
talking with others
which reduces my
overall
effectiveness.
For enhancing my
skills I will indulge
myself in various
activities which as a
result assist me in
improving my
communication skill
by each passing time.
8 out of 10

Analysis and evaluation of own skills is one of the most complex and critical process but
on the other hand hand it is very essential for an individual. It has also been identified that
process of decision making is quite complex which need to be considered various aspects. In
order to understand a situation in a better way I have choose some tools and techniques. As an
assistant manager, I have choose individual appraisal system for doing self assessment which
will assist me in doing further evaluation of my skills (Bridgstock, 2019). If there is any kind of
drawback then I will be able to develop or modify my skills. It is considered as one of the most
significant tool which is used in order to enhance my skills and knowledge in an effective
manner.
1.3 Recommendations for improving effectiveness.
Professional Skills Current level of
development
Example Ways of improving
Communication Average The communication
process was going
effective but there were
certain difficulties faced
.
This can be improved
by taking part in the
classes organised for
personality and skill
development
Leadership Below Average The project which was
assigned to me I was
able to lead it but lacks
in delivering the client
the objective of project
on time.
This skill of me needs
to be enhanced by
taking feedback from
my peer members and
working on them
effectively.
Time management Poor This factor was the
major issue as I was not
able to devote time for
my family members and
relatives.
There can be
improvements made by
innovation in
technology and
communicating
effectively with all the
team members.

Technology Skills Average There are some
employees in the
organisation who lacks
in technological skills
such as online data
transferring, file sharing
etc.
This skill can be
enhanced by attending
different coding
languages used in
computer for around 4
weeks in order to
become strong in
technical skills. This
will result in
development of skill of
my colleagues (Dill and
Morgan, 2018).
1.4 Motivational techniques for improving quality performance
The motivational tools and techniques are used by the mangers in order enhance business
performance by enhancing skill of employees and achieving business objectives. Motivation
includes both internal and external factors that hampers business performances. Thus managers
should design training and development programmes in order to enhance business performance.
The motivation technique is evaluated below as:
Maslow's need hierarchy theory: This theory was designed by Maslow and it mainly
focuses on the ways by which employees can be motivated at the work place thus achieving their
assigned business goals and objectives. This main factor of this theory are evaluated below as:
Physiological needs: This factor refers to the basic needs of an individual person such as
food, shelter and clothing (Guilbert and et. al., 2016). Safety needs: This factor states that
employees should be provided with safety factors at work place. This can include health
insurance, monetary benefits etc. Love or belongingness: This aspect states that needs of people
are intangible in nature and this consist of various factors such as positive working environment,
supportive staff etc. Esteem needs: This need includes factors such as love and respect from the
company, success in working etc. Self-actualisation: This is the most important need of the
theory which consist of various factors as creativity, and spontaneity.

Thereafter mangers can focus on different type of motivational tools and techniques like
monetary benefits and development of morale of the employees.
TASK 2
P2.1 Solutions related to work based issues.
In the present context of Orchardville Company, it has been identified that it is an
organisation which mainly belong to the health and social sector. There are various issues faced
by organisation all these problems and issues together develop a negative environment within the
company. In the context of Orchardville Company, one of the major issue is conflict resolution.
In this relation, there are various key factors which are as follows:
Problem: Problem which is faced by staff members of the organisation is lack of communication
among the organisation which hamper the performance of organisation (Jeswani, 2016).
Analysing the problem: One of the most effective step in the process of problem solving
is to analyse the issues faced by staff members within the organisation. It is essential for the
managers and leaders to identify all these problems within time period and these issues can be
conflict and disputes among business concern, employee turnover and many more.
Finding solutions: Apart from this, it is essential to find some specific solutions to the
problem arise within the organisation. For this, manager of Orchardville Company, conduct
proper training sessions and adopt effective strategies so that they can resolve such issues which
arise within the organisation.
Along with this it is also very essential to have effective communication within the
organisation so that employees can covey their issues directly to the managers (Ju, and Tang,
2016). With the help of this, managers of Orchardville Company will be able to create positive
working environment to the staff members.
P2.2 Communicate in a variety of styles and appropriate manner at various levels.
Communication is considered as the crucial aspects of each organisation. In respect of
Health and social care industry, individuals required to improve its whole soft skills so that it can
able to do their task with full efficiency. This is essential that staff within Orchardville Company
has a humility factor within its personality mostly when it has to communicate with customers or
patients. Communication can be performed into various manner that has discussed below:

 Verbal: It is considered as the oral communication mode that manager utilise at the time
when it has to instruct staff regarding something. It is the kind of interaction which can
be performed at individually or in teams.
 Non verbal: This is considered as the communication mode which can be performed in
respect of sign language or written form. This ways of communication is more effective
in comparison to verbal means.
 Formal and informal feedbacks: Feedbacks are mainly given from either clients or
experienced and new staff. Manager of Orchardville Company has developed strategy so
that they can able to receive feedbacks from the patients or consumers regarding their
services quality, firm as well as also analyse in case they faced any problems (Messum,
Wilkes and Jackson, 2015).
P2.3 Effective time-management strategies.
Now a days, time management is required within whole organisation mainly in health and
social care industry. According to this concepts, this is essential to maintain the balance among
task performance. This assists firm to formulate an effectual business plan or strategies so that
further staff can able to do the work on time as per the basis of standards set through managers of
Orchardville Company. Several key factors which aids them into time management which are
discussed below:
 Prioritising staff workload: It is considered as the most starting steps of time
management procedures. Within this particular steps, works or activities are specified as
per its accomplishing and priority dates (Rothwell, 2015). Through performing this,
respective firm managers can efficaciously accomplish its work at certain time duration.
 Work steadily instead of erratically: During the period of doing the activities, this is
essential to avoid the any kind of confusion. Whole activities have to be accomplished at
certain time duration at a regular pace. A distinct as well as calm mindset plays a quite
crucial role in attainment of objectives on time.
 Setting objectives: Setting up the objective is considered as the essential key factors of
time management especially for attaining expected outcomes. Moreover, if time is
specified upon that objectives so this becomes simple for organisation in promoting as
well as directing staff in order to do the work with full efficiency. Also, this factors aids
Orchardville Company manager to analyse the future and current growth perspective.

 Time for learning: All the work required to be learnt as well as practised in order to
perform that with high efficiency. Thus, this is the responsibility of Orchardville
Company manager to facilitate sufficient amount of time as well as training to its workers
so that it can able to do their task with full potential and attain their goals effectively and
efficiently.
TASK 3
P3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals.
In order to better understand the responsibilities and roles of each & every individual,
managers of Orchardville Company use Belbin theory. With the help of this managers will be
able to maintain efficiency of there staff members while performing their task (Taylor, Mellor
and McCarter, 2015). This is the theory which is mainly categorised into three main part which
includes various elements. All these elements are going to be discussed as follows:
People oriented roles: It is the first category which includes different elements such as:
Coordinator: It refers to the person who maintain and positive environment at workplace
and helps in developing coordination.
Resource Investigator: It states to a person who has the capability of performing all the
assigned task effectively while fulfilling the basic desires and need.
Team Worker: This is evaluated as the person who has the proficiency of handling the
entire team and on the other hand team leaders is the person who assigns different task to
employees for completing and achieving business goals (Taylor, 2016).
Action oriented role: These roles are played by those people who are having the
responsibility of designing goals and can accept all the challenges that came across their way
thus becoming role analyser for their subordinates.
Implementer is the individual who takes interest in order to become different from other
persons and achieve growth and success in their business operations.
Finisher is the stage whereby steps are taken in order to reduces the chances of mistakes
so that business goals and objectives can be accomplished.

3.2 Analysis of team dynamics.
It has been analysed that team dynamics is an essential aspect which includes ample
number of stages in it. There are four main stages in a Tuckman theory which are going to be
discussed as follows:
Forming: It refers to the first stage in the process of group development where each and
every employee highly depend on their managers & leaders. In the present context of
Orchardville Company, every staff member depend on their manager so that they can gain
enough amount of guidance and support I order to perform their task (Tran, 2017).
Norming: It is define as the second stage where every individual person working in their
organisation know each other. Along with this, Orchardville Company start communicating with
each other and share their thoughts and views.
Storming: It is the stage in which every person try to come out from their comfort level
and adopt new task in order to expertise in that area. It is the stage which is also known as
conflict stage within Orchardville Company.
Performing: This is commonly known as finishing stage where each and every person
perform their work with improved skills and efficiencies. Along with this, staff members of
Orchardville Company start enhancing their own skills and capabilities (Tsitskari and et. al.,
2017).
Adjourning: It refers to be the last step where team get dissolved after accomplishing the
set projects. In this stage, restructure of the organisation take place. In the context of
Orchardville Company, members of the company who have develop strong bond with other
employees find this very difficult stage.
Therefore, all these stages assist in forming an effective team and help manager of
Orchardville Company in order to attain their organisational goals and objectives (Ayoubi,
Alzarif and Khalifa, 2017).
3.3 Alternative ways to achieve team goals and objectives.
It is analysed that attaining organisational goals and objectives in an effective manner is
quite tricky and complex process. It includes various ways which need to be considered by the
managers in order to attain their task in an effective manner and produce positive outcome.
Setting standards: In the present context of Orchardville Company, a manager is the
person who is responsible for developing & setting some standards for their employees. All these

standards used by the managers in order to evaluate what is to be attain by the staff members
within stipulated time period.
Effective communication: Communication refers to the lifeblood of a company acts as a
link between two or more individual living within the organisation. Managers of Orchardville
Company adopt some communication standards which need to be followed by each and every
staff member in an effective manner so that they can share required information in an effective
manner.
TASK 4
4.1 Tools and techniques for developing solutions to conflict resolution.
In an organisation there are ample number of individuals working together which can
create conflict and disputes & affect the overall efficiency. Conflict refers to a situation which
arise within the organisation when goals, needs, interest or values of individuals interfere with
one another (Bearman, Munday and McAvoy, 2015). There are ample number of techniques
which assist in resolving disputes and conflicts arise within the organisation. Therefore, it is
essential for the managers to understand different conflict resolution techniques so that they will
be able to provide healthy and effective working environment to their employees.
Strategy one: Avoiding
It refers to the first stage or strategy where an individual ignore or avoid the situation of
conflict. With the help of this method, managers of Orchardville Company decides to choose this
method so that they can avoid such situation arise within the organisation. This as a result
considered as one of the easiest strategy in order to resolve conflict but in this method issues
remain unsolved (Bowman and et. al., 2017).
Strategy two: Competing
It is the second strategy where employees are not cooperative in nature and always ready
to compete in order to win the situation. It is the strategy which is not used by the managers of
Orchardville Company, as it is not effective in order to solve any kind of problem and negative
issues arise within the organisation.
Strategy three: Accommodating
In context of the third strategy, accommodating refers to a cooperative strategy where an
individual have cooperative nature in order to resolve any kind of negative issues and situations.

In the present context of Orchardville Company, managers highly use this strategy so that they
can create positive and conflict free environment.
Strategy four: Collaborating
It is the method which is commonly used by the managers of Orchardville Company
where individuals have both cooperative and assertive in nature. In this type of method, each and
every member take participation in order to provide solution so that they can provide better
environment to the staff members (Bridgstock, 2019).
Strategy five: Compromising
Last and most important strategy is compromising where staff members are partially
cooperative and assertive in nature. The main concept of this method is that every individual
gives little bit of what they want and not every person get everything they want. In the present
context of Orchardville Company, managers use this method in order to provide conflict free
atmosphere.
4.2 Developing appropriate and effective strategies for resolving issues related to labour turnover
within health and social care.
In today competitive environment, labour turnover is one of the major problem faced by
each and every organisation. It is the term which is mainly calculated by identifying and
evaluating the reason behind leaving the organisation. There are various reason which includes
illegal practices, low wage rate, unhealthy working environment, discrimination between
employees and many more (Dill and Morgan, 2018). For this, numerous methods are considered
by the managers in order to resolve all the issues faced by employees are going to be discussed
as follows:
Time scale: It is define as a measure which is used by managers as it assist in attaining
specific task within given time period. Time scale refers to an arrangement of various events
which used to measure absolute duration and time period used by employees in order to conduct
the task effectively. In the present context of Orchardville Company, managers use this strategy
so that they can perform their work effectively.
Critical Path Analysis: It refers to one of the most cost effective technique which is used
by managers in order to timely attain the objectives. It is the technique which requires regular
mapping of each and every task in order to identify the time taken in completion of a project. It is