Employability Skills and Professional Development Report for TESCO

This report provides a detailed analysis of employability skills and professional development, focusing on a case study of TESCO. It begins with an evaluation of a skills audit, outlining the roles and responsibilities of an HR executive within the organization. The report then delves into the analysis of tools and techniques to enhance interpersonal and transferable skills, such as communication, empathy, and time management, crucial for success in the workplace. A personal SWOT analysis is included to identify strengths, weaknesses, opportunities, and threats. Furthermore, the report presents a proforma for individual appraisal, followed by a self-assessment of the development plan, highlighting achievements, challenges, and areas for improvement. The conclusion summarizes the key findings and recommendations. The report covers various aspects of professional development, offering valuable insights into enhancing skills and achieving career goals within the retail industry.

Employability Skills and
Professional
Development

Table of Contents
TASK 1............................................................................................................................................3
Evaluation of skills Audit: .....................................................................................................3
TASK 2............................................................................................................................................5
a) Analyse tools and technique to enhance interpersonal and transferable skills...................5
b)Personal SWOT analysis.....................................................................................................7
TASK 3............................................................................................................................................9
c) Proforma for individual appraisal ......................................................................................9
Personal and professional development...............................................................................10
TASK B ........................................................................................................................................11
What did I do well in the completion of my development plan?.........................................11
What were the problems?.....................................................................................................12
What do I want to further improve?.....................................................................................13
CONCLUSION .............................................................................................................................14
REFERENCES..............................................................................................................................15
Appendix........................................................................................................................................16
Skills Audit...........................................................................................................................16
Personal SWOT analysis......................................................................................................16
Individual self appraisal.......................................................................................................17

Personal development plan...................................................................................................18
INTRODUCTION
Employability skills can be define as the transferable skills which are used by the
individual as to make them employable (Bates and Pilgrim 2019). There are different factor
which include understanding, subject knowledge, skills of the employees which help them to
compete in the present world. There is the important for the company to provide proper training
and development programmes in order to achieve organizational goal. This report is bases on the
TESCO which is an leading retail outlet with 450,000 employees all around the world. Company
headquarter is located in UK with 6800 shops worldwide. This report is based upon the different
skills audit and also explain about the different roles and responsibility present in the
organization to provide better services to the customers. Along with this there are different
interpersonal skills as well as tool and techniques which organization to improve the capabilities
of the employees. At last, there is proforma which is carried out by the organization to improve
the productivity.
TASK 1
Evaluation of skills Audit:
A skill audit is important for the company as it help measuring and recording the skills of
an individual as well as of group. The main objective of the company is to manage the skill audit
in the organization to identify the skills as well as knowledge which help firm to have better

services in well define manner. For the organization like TESCO it is essential for the HR
executive to conduct audit skills as it help in identifying the loopholes and make changes if
required. The key performance objective required to be SMART so that they can efficaciously
execute by minimising the possibilities of deviation.
Personal role as well as responsibilities:
Being as the HR executive there are different kinds of roles and responsibilities which are
undertaken by the company as it help in improving the skill in order to compete in the market.
Here are some few roles and responsibilities which are explained down below:
 For being as HR executive it is important to list the roles of each and every individual so
that it in minimising the risk as well as improve the working environment of the
organisations. Along with this is important to maximise the consumer involvement
through communicating about offerings of organisations as well as know its interest
areas or perspectives. However , interaction leads towards expansion and growth in the
limited time frame.
 HR executive have the roles and responsibilities of the enhancing the employees skills
by providing the proper training and development programmes in order to maintain the
smooth functioning of the company. Beside this it help in assisting with better services
for the consumers as well as for employees.
 There must be proper implementation of rules and policies which help in providing
better and effectively decision for the company which help in improving the brand image
in the market.
Here is the skill audit templates which help in understanding the area of improvement and also
help in making future decision in well define manner.
Skills Good Average Bad
Complaint handling ✓
Persuasion skill ✓
Negotiation skill ✓
Decision making skill ✓

Empathy ✓
Time management skill ✓
Problem solving skill ✓
Communication skill ✓
Technical skill ✓
TASK 2
a) Analyse tools and technique to enhance interpersonal and transferable skills
Interpersonal skills are the individual behaviours and the tactics which used to interact
and communicate with the employees in well define manner. In the current business world it is
essential to have interpersonal skills in order to compete in the market. For the organisations like
TESCO the HR executive have to make sure that employees posses these skills for improving the
skills as well as help in providing better services to the customers. This also also help executive
to interact with the world and within the organisations. As it allow to resolve the disputes and
grievances presents in the department. Here are some elements of interpersonal skills in the
detail manner down below:
Communication: This is consider as the most important part of interpersonal skills as it
help in interaction and taking feedback from the employees as well as from customers (Choate
and Carroll 2019). In the context of TESCO it is essential for the HR executive to have proper
communication channel for improving the working culture as well develop the plan for the
channel of communication which help in providing the better outcomes for firm.
Empathy: This is known as understanding and respecting each other view points and
thoughts which help in maximizing the profit. For the organisations like TESCO HR executive
have the responsibilities to listen and react on the problems of employees. There must be two
way communication which help in making effective decision without wasting time.
Self confidence: It is important of to have self confidence in the workplace as it help in
opening the doors for the person to grow and expand in the future. This also help the employees
to tackle and manage the different situation present in the organisations and show method how to
deal with positively as well as negatively. As it is essential for the HR executive to have self

confidence because they have the responsibility to have manage the entire business activities
smoothly.
Relationship management: Building effective relationship have become important for
the organisations to survive for the long run in the market. This is considered as one of the most
essential interpersonal skills which help employees and management to control and perform the
activities in the well define manner. As for the organisation like TESCO HR executive has the
vital role in developing relationship with the employees as well as with the clients. This help in
create the bond with the colleagues, partners and investors in effectively manner.
Negotiation skills : This is considered as the another kinds of interpersonal skills which
is an ability of which help in reaching out with the clients or staff as well as reach out towards
specific conclusion in professional way. It has been consider that the enterprise function is
important for making quality service and help organisation to reduce the cost. An effective
negotiation can only happen when the two person come forward and engage in developing an
agreement as per their mutual consent. For the firm like TESCO HR executive the negotiable
skills help company to bargain against the employees in the context of salary, benefits and
mutual interests.
Transferable skills
These are the skills as well as ability to which help people to manage and social,
professional life effectively. HR executive mainly use for this kind of skills as it help in making
quality product and services to the consumers. The transferable skills are useful in
communicating effectively in the different situation , showing initiative, creativity as well as
integrity. For the company like TESCO the HR executive look this kind of skills in the
employees because the people with transferable skills are have problem solving and are good in
self control. Here are some of the transferable skills which are explained down below in the well
define manner.
Time management skills : This are the skills which are important for the executive as to
improve the career. The organisation must be time effective as it known that time is money.
Having the strong time management skills this leads accomplishing key goals and advancing in
your position. In the case of TESCO the HR executive have the prime responsibility to manage
and control the time and make that work in done on the given time. This can be done by the
using organised structure and make the picture of the day to day activity which help in smooth

functioning. Along with this to manage the time it is essential to have goals setting which help in
making effective decision for the company because it allow to understand the goals and
objectives in the well define manner.
Problem solving skills: This is known as one of the most efficacious skills which every
employees as well as management should posses. As it help in solving the various issues which
usually occur in the organisation while performing the task. This will aid TESCO to minimise
the possibilities of pessimistic referrals as well as identify the new methods for resolving the
issues in effective manner. All these function help in providing the better services to the
consumers which leads to make better relations with the customers. HR executive must ensure
that all these activities must be monitored and managed and their should be proper guidance
given by the HR executive.
Leadership skills: These are the skill which strengths the ability of individual which
help in demonstrating as well as guiding the employees towards the goal and the objective.
Leadership skills are the essential components in making decision and providing the right path to
the employees. The leaders have the responsibility to make vision and mission for the company
and make sure that target has been achieved in the limited time frame. For the TESCO the
executive must have leadership quality which help in inspiring and motivating the employees for
fulfilling the aims of the company in well define manner. Valuable leadership skills include the
ability to delegate, inspire and communicate effectively there are other leadership traits which
include confidence , commitment as well as creativity. Along with this it help in thinking and
developing the vision for the company and also help in planning and delivering the quality
services to the consumers.
b)Personal SWOT analysis
SWOT analysis (strengths, weaknesses, opportunities and threats analysis) is a
framework for identifying and analysing the internal and external factors that can have an impact
on the viability of a project as well as on individual working in the organisation. This is the most
commonly used business entity used by the organisation for asserting the individual performance
in proper manner. This framework was given by the Albert Humphrey and it is help in providing
various aid in making the decision in for the company. In the context of the TESCO the HR
executive must do personal SWOT analyses which help them figure out the personal strength and

weakness and also help in identifying the various opportunities and threats present in the market.
Here is the personal SWOT analyses which are explain down below in detail manner.
Strength Weakness
 As the HR executive my strength is
that I have effectively communication
skills and I usually interact with them
in a well define manner. When I
communicate with the employees I
make sure that my words or message
which is delivered to them. Moreover,
the upgraded knowledge about the new
polices as well as regulation are been
delivered clearly. This develop the
sense of understanding and mutual
trust in the minds of employees and
also help in creating healthy
environment within the organisation.
 I usually try to have problem solving
approach which help in resolve the
issue which usually occur in the
organisation. My main job role is to
maintain the performance and develop
a quality space in order to achieve the
goal in a well define manner. While
discussing or talking to the employees
I mainly try to have two way
communication so that result could be
effective.
 I generally require to put more efforts
in improving my skills so that
employees grievances can be reduced.
I figure out that I find difficulty in
managing as well as handling the
situation up to the satisfying level and
in have to work more upon the
decision making skills so that business
activities can be done without any
disturbance.
 Along with this I should should
increase the knowledge regrading the
HR activities so that in I can improve
skills which will leads towards
expansion and growth. Beside this I
have to work upon the time
management skill because this is very
essential for managing the work and
make sure that given task are
completed in the limited time frame. I
also usually cannot manage the chaos
due to overburden so it is essential to
improve my interpersonal skills as it
will help in maintaining the work and
reduce the chaos present in the market.
Opportunities Threats
 There are various opportunities present  As the major threat is from the outside

in the market as well as in the
organisation. As I can use and
implement various training
programmes which help in improving
the my performance and capabilities to
handle the organisation management
effectively.
world because most of the company
have entered in the market. Along with
this it become essential to have better
services and proper planning in order to
reduce the mismanagement occur in the
organisation. As the HR executive of
TESCO for me it is essential to make
better services and implement policies
which help in improving the
operational activities in a well define
manner.
TASK 3
c) Proforma for individual appraisal
Individual performance appraisal work upon the standard work done by the individual.
This also known as the individual review as the assessment is done on the individual basis as to
have bigger picture in the minds of the employees of individual (Fahimirad and Feng 2019). This
help in person to the capabilities in performing the task and also help them to make market ready
so that individual can compete and survive in this competitive market. There are various kind of
individual appraisal done by the HR executive on there basis of performance and their behaviour.
Also peer assessment is done by the organisation group are rated as peer their performance .
Along with this there is 360 degree feedback method which allow them the HR executive of
TESCO to provide input in individual appraisal. Thus the HR executive in the TESCO my
performance appraisal is discussed below:

Quality Unsatisfactory Satisfactory Good Excellent
Work relations ✓
Work quality ✓
Integrity ✓
Time management skills ✓
Technical skills ✓
Decision making skill ✓
Communication skill ✓
Problem solving skill ✓
Empathy ✓
By this table this, my personal appraisal has provided me the broader arena regarding
skills in which I am efficient more to handle the circumstance and vice versa. As per my
understanding work relation with the employees as superior are derivable which help in maintain
healthy environment in the organisation as it help in improving the quality of employees. Where
as different kinds of skills such as time management help in completion of work in well define
manner.
Personal and professional development
Personal and professional development help in know as the method through which
organisation and the employees involve in the learning process for meeting the challenges and
expected objectives (Allatt and Tett 2019). Beside this it help in providing it show the right path
which ensure that work is done with the quality and also in the given time frame. The main
purpose for the company like TESCO it is important to improve the personal as well professional
development which leads towards success and growth. Here is the table which help in improving
and concentrate upon the person weaknesses so that they obtain particular time for overcoming
its shortcoming needed for the success of business.
Development areas Clear aims &
objective
Resource and
activities
Time scale

Time management
skills
The main purpose of
the company is to
maintain the time as
well as quality of the
company which help
in planning and
maintaining the work
of employees which
help in systematized
functions to develop
progress
As the HR executive
of TESCO it is
important to provide
different kind of
training and
development
programmes which
help in making
effective decision and
also help in improving
the skills of individual
so that they can
perform effectively in
the future. Also, I
obtain several benefits
by this I can modify
my behaviour towards
work which drives me
towards the profitable
and optimistic results.
For this time is
essential elements as
so it is my
responsibility to
complete the task in
the given time frame.
The time taken for the
development will be
around 2 to 3 weeks.
Complaint handling The main aim and
objective for the
company is to manage
and control the
employees activities
and handle the
situation when occur
in the organisation.
I have used in various
method such as 24/7
call services along
with the feedback
sessions which help in
improving the working
culture of the
organisation in the
effectively manner.
Along with this it help
in reducing the chaos
For the complaint
handling as per
experience it will take
around 15 to 20 days.
As this is the lengthy
process which take
time to manage and
handle situation in
well define manner.

and misunderstanding
occur in the
department.
TASK B
What did I do well in the completion of my development plan?
After my placement, I have, figure out that, personal as well as professional development
plan is essential for the focusing upon the area which I need to work upon and also required lots
of efforts which help in performing better in the organisation. Along with this it help in
providing better opportunities for TESCO in order to provide better services which leads towards
expansion and growth. In the context of skill audit this has been clearly identified that, I clearly
get to know about my strengths and weakness on which I have to continuously work for getting
competitive edge in the market. The feedbacks and the guidance provided by my seniors help in
assisting to overcome my weakness and challenges in a well define manner. Hence this improve
the effectiveness of making PDP plan which reduces the theft and uncertainty present in the
organisation. Therefore, also I was somewhat curious for understanding the areas or skills on
which I was either good or average. The reasons PDP is done as the bosses wants their
employees to have the adaptability for the increased work pressure and able to manage the stress
cause due to the some circumstance. So with the help in PDP I have increased my
communication along with interpersonal skills which which will help in surviving in this
competitive world. This have increased my professional skills as it is essential for individual to
grow in the company. Beside this PDP help me in improving my self confidence and decision
making skills. Contrary, as I was know about the time scale so I mentioned the time period that
are to be required for enhancing my knowledge, skills as well as delegate specific time duration
efficaciously as well a effectually. Hence overall, procedures and activity help in to understand
the skills which were average in the starting and help me in choosing the right path which help
me in enhancing the services.
What were the problems?
There were different problems through which I have gone through in the process while
Personal and professional development plan . As there were lots of miscommunication and there