Employability Skills Report: IHG, Responsibilities, and Solutions

This report delves into the crucial aspects of employability skills within the context of InterContinental Hotels Group (IHG). It begins by defining employability skills and their significance, particularly for organizations seeking talented and knowledgeable employees. The report examines the responsibilities and performance objectives of an HR manager, emphasizing adaptability, decision-making, and ethical considerations. It analyzes the effectiveness of the HR manager's role, including policy formulation, administration, and adherence to employment legislation. The report suggests areas for improvement, such as employee motivation, monetary incentives, and quality standards. It also explores various motivational techniques like daily activity schedules, Tic Toc techniques, Maslow's theory, and McGregor's theory. Furthermore, the report addresses problem-solving within IHG, focusing on communication, motivation, and performance-related issues. It details communication styles and interpersonal skills, along with examples like formal and informal communication, and includes a memo and letter to demonstrate effective communication. The report provides insights into how to enhance overall employee performance and achieve organizational goals.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Set of own responsibilities and performance objectives .......................................................1
1 .2 Analysis of Own effectiveness against defined objectives...................................................2
1.3 Provide suggestion for improvement....................................................................................2
1.4 Motivational techniques to enhance quality of performance.................................................3
TASK 2............................................................................................................................................3
2.1 Solutions to various problems in cited organization..............................................................3
2.2 Communicate in a variety of styles and appropriate manner at various levels......................4
2.3 Determine effective time management plan..........................................................................5
TASK 3............................................................................................................................................5
3.1 Role of team member to perform work in attainment of goals..............................................5
3.2 Analyse team dynamic...........................................................................................................6
3.3 Suggest alternative ways to complete tasks and achieve team goals.....................................7
TASK 4............................................................................................................................................7
P4.1 Tools and methods for developing solution to problems.....................................................7
4.2 Appropriate strategy for resolving a particular problem........................................................8
4.3 Potential impact on the business of implementing the strategy.............................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Employability skills can be defined as transferable skills required by a person to make
them employable. The organisation wants to hire most talented and knowledgable workers so
that individuals can perform their task as per the requirements of corporation. To enhance these
skills, management provides training to staffs. To understand this concept better,
InterContinental Hotels Group (IHG) has being selected which is incorporated in United
Kingdom. In this report,following topics are covered such as own roles and performance
objectives & recommendations for improvements, develop interpersonal and transferable skills,
effective time management strategies and roles people play in a team and how they can work
together to achieve shared goals.
TASK 1
1.1 Set of own responsibilities and performance objectives
According to me human resource manager of company plays an important role so that it
can achieve its objectives. It is responsible to select most suitable candidates who perform their
task effectively which is helpful to achieve the targets. The HR manager of IHG perform its
responsibilities as per the requirements of corporation which is helpful to achieve performance
objectives. Personal responsibility is the responsibility of an individual at work place which is to
complete the work as per the requirement of company. It involves:
Adaptability & flexibility : As per my views the persons should adapt the changes as per
the requirement of IHG and which shows the flexibility that an individual can adjust in any type
of working environment and condition.
Decision making & career planing : I think a person is responsible to take decisions
about its career planning so that it can achieve its personal goals and targets.
Ability to learn: According to me an individual should emphasis to learn as much as it
can so that their skills can be develop which contribute the IGH to achieve its objectives.
Legislations, ethics, employment rights and responsibility : I think a person is
responsible to follow the compliances of legislation, ethics and employment rights so that work
can be done effectively and operations does not get hamper. As a result IHG can survive for a
long time and get success and growth.

Performance objectives :
Initial assessment : In this stage an individual can set its targets that what it should do to
maximize its performance so that skills can develop as per the requirement of organisation. It is
helpful for the organisation to achieve its goals and objectives.
Ways to improve performance : According to me there are various ways which are
helpful to improve the performance which are as: training should be given by the IHG to its
employees so that they can persons better. Performance should be monitor regularly so that
employees can work effectively.
1 .2 Analysis of Own effectiveness against defined objectives
The human resource manager of an organisation is responsible to perform its roles
effectively so that business objectives can be accomplished. Thus the HR manager employability
skills affects the functioning of staffs and corporation activities. Some of these are described
below :
Formulation of policies & strategies : To make appropriate policies and strategies are
important for an organisation so that it can achieve its predetermined objectives. It helpful for the
corporation to get success and growth (Dhar, 2012).
Adequate administration at office premise : For the human resource manager of IHG,
it is essential to succeed operations in effective way and ensure that employees feel safe at office
premise of corporation. As a result workers feel comfortable and put maximum efforts to use
their own effectiveness so that organisational objectives can be accomplish.
Employment legislation : The HR manager of IHG is responsible to follow the
employment legislation by using own effectiveness so that employees rights can be protected. As
a result they feel secure and focuses to achieve the objectives of organisation.
Own skill evaluation is helpful to develop my skills, knowledge and capabilities as a
result I will work as per the requirement of organisation which is helpful to accomplish the
objectives and goals.

1.3 Provide suggestion for improvement
It has been analysed that organisation is emphasis to achieve the objectives and HR
manager make plans and policies for the benefit and growth of company but according to me
there are some area where improvements are needed which help IGH to sustain for a long run in
the market. Suggestions for improvement are as follows :
 HR manager should motivates the employees so that they feel confident and work
effectively so that targets can be fulfilled.
 Monetary incentives should be given to the workers to encourage them so that staffs put
their maximum efforts to achieve the objectives of IHG.
 Quality standards can be set by the human resource manager so that all employees follow
it and produce superior quality foods which can satisfy the demands of consumers.
 To develop the skills training should be provided so that staffs can perform as per the
desired manner which is help the organisation to accomplish its goals.
There are various areas in which changes are required which are as follows :
 The policies and strategies are changed and it should made so that it can meet the
objectives of company as a result IHG can achieve its targets.
 Management of company should emphasis to follow the requirements of employment
legislation which are not properly followed by it. As a result rights of employees can be
protected and they can work effectively.
1.4 Motivational techniques to enhance quality of performance
Motivation is a technique which is used by the management to encourage the employees
so that they can work better. To enhance the quality of performance motivational techniques can
be used by the management of IHG so that workers can work as per requirements of company.
The human resource manager of organisation can use some motivational techniques to encourage
the employees and it has described below :
Daily activity schedule : In this schedule activities of workers are regularly analysed and
manager motivates the employees to improve the performance.

Tic Toc technique : In this technique manger try to block the negative thoughts of
employees and motivates them to work effectively so that organisational goals can be
accomplish as per the need of IHG (Durrani and Tariq, 2012).
Maslow Theory : To motivates the staffs Maslow need hierarchy theory can be use
which emphasis to satisfy the five essential needs of humans. It includes self actualisation,
esteem, social, safety and physiological need. As a result workers show their willingness to
achieve the objectives of IHG.
McGregor Theory : The chosen organisation can follow this theory which involves
theory X and theory Y. Theory X makes negative impact for a person and they dislike
responsibility, particular staffs are self centred as well as they are not ambitious. In theory Y
positive image can be set in front of workers and they like to take responsibility, work and it is
helpful to maximize the profitability. As a result staffs feel motivated towards their work.
TASK 2
2.1 Solutions to various problems in cited organization
Problem solving at work refers to identify the ways and methods through which problem
can be solve at work place. It is essential because its provide to maximize the efficiency and
productivity. Problems and their solutions are describe below :
Communication: Communication is the way of transmission and transferring of a
message from one person to another. The workers of IGH are not able to communicate properly
as a result productivity get hamper. This problem can be resolve when management form the
proper chain through which workers can communicate the informations as per their need.
Motivation : The employees of organisation are not motivated as a result they can not
perform as per the need of company. So it is the responsibility of manager to encourage the
employees providing incentives and other monetary benefits so that they will show their
willingness to complete the work as per the requirement of IHG.
Performance related problem : The employees are not able to perform better so it is the
responsibility of management to provide training to the workers so that their skills can be
develop and they perform as per the desire of IHG.

2.2 Communicate in a variety of styles and appropriate manner at various levels
Communication: Communication is the way of transmission and transferring of a
message from one person to another. In IHG, employees shares their ideas and information
through communication. It is important because appropriate and relevant information can be
communicate to all persons so that they can know how they have to work.
Effective communication: This is the way of getting information and interpersonal skills
that shows how an individual can improve its communication in a better way. Such as in IHG
effective communication helps to understand organisation's environment and their ideas.
Verbal: This means to share their ideas, messages and information through gestures,
speaking activity or gestures. Such as, In IHG mangers and employees are using volume, pitch of
sound and facial expression to transferring their information.
Non verbal: It is used to express or share messages and ideas through visual cues and
non verbal. In IHG managers and their staff shares information through body movements, facial
expression,etc. Without sound and speaking.
Formal: It means express or transfer information officially without any hindrance. In
IHG managers and employees shares messages through formal communication and ideas reaches
at desire place.
Informal: This is the way of sharing information by informal way without any
disturbance. Such as, In IGH staff passes their personal, official or casual messages through
informal way.
Interpersonal skills: This is the way of connecting and interacting with people for
getting information. As we can see in IGH, employees shares their messages and bring
improvement in their communication through interpersonal skills.
Working with others: This contains ability to interact, cooperate and collaborate with
people to manage conflicts and disputes in any organisation. In IGH managers use this method to
solve the disputes and problems in order to achieve organisation's goals.
Negotiating skills: This skill is used to settle down difference between organisation and
others. In IGH managers use this that helps to resolving causes of disputes which is arises during
work.

Letter
Address:
19th February , 2019
The Senior Manager
IHG, London
Respected sir,
From the above research it has identified that manager faces two problem such as lack of
motivation in workers and communication. As a result productivity and profitability has
reduced. To overcome the problems management can provide training to the workers and
motivates them to perform effectively. As a result skill, knowledge and capabilities of staffs can
be improve. Manager of IHG can review to the execution of employees on regular interval that
are supportive to resolve the problems. So it is considered that manager must take all feature
into this matter.
Sincerely
Name
Memo
IHG
To: Entire staff member
From: Superior
19th February , 2019
Subject: Problem in organisation
It has been identified that there are two current problems in IHG that are related to
communication gap and lack of motivation in employees. It have been determined that most of
the team member are not confident enough to talk to their senior regarding any issue. It can only
resolve by giving proper training to the staffs so that they can perform better and achieve
targets. Beside this manager of IHG can motivates the staffs by providing incentives and it is
helpful to develop willingness in workers towards their work.

2.3 Determine effective time management plan
Time management is essential in the organisation so that workers can perform their tasks
in stipulated time period. It is important in employability skill because staffs can learn to
complete the target in specific time duration so that objectives can be accomplish. Time
management strategies are as follows :
Prioritising workload : In this process work has priorities as per the suitability &
requirements so that workload can be reduce and efficiency can be enhanced. As a result IHG
can achieve its targets.
Setting work objectives: To set the objective as per the requirements of work is essential
so work can be done as per stipulated time duration. It help the organisation to achieve its goals.
Time for learning : As per this strategy employees should find time for learning so that
their skills can be develop and they learn how to accomplish the task with particular time
duration so that targets can be fulfilled.
TASK 3
3.1 Role of team member to perform work in attainment of goals
As per the scenario team members are focusing on their personal goals rather than
organisational goal. As a result productivity has affected. So it is essential that HR manager of
IHG should motivates the workers to achieve the corporation objectives and training should be
given to the staffs so that they can perform as per the need of company. The role of team
members is to perform the work which is helpful in attainment of goal. Belbin 9 team roles types
are as below :
Action oriented :
 Shaper : It focused to make an effective plan which can be used by manager to
encourage its employees so that they can handle the different type of situations.
 Implementer : The manager of IHG can prepare future strategies & implement also as a
result targets of company can be accomplish.
 Completer : The HR manager of IHG is responsible to make sure that delegated work
has completed as per the stipulated time duration which is helpful to achieve the
objectives on time.

People oriented :
 Coordinator : They are the individuals that use to coordinator with other group persons
as a result team mates can perform effectively by putting maximum efforts.
 Result investigation : The manager is responsible to use various resources effectively so
that plan can be fulfilled as per the requirement of company.
 Team worker : The group members should in a team so that delegated task can be
completed as per the requirement of organisation and it can achieve its objectives.
Thinking role :
 Plan : The role of manager is to provide innovative ideas for the future growth and
expansion & ensure that all employees are working as per the plan.
 Monitor : Manager at this point use to check and manage the allotted task.
 Specialist : The persons who are able to handle adverse situations and take effective
decisions for the growth of company.
These people make proper communication how they have to perform so that objectives can be
fulfilled and it brings the coordination among persons which is helpful to achiev shared goals.
3.2 Analyse team dynamic
Team dynamics are invisible forces that operates among distinct persons or groups in a
team. It makes the strong effect that how a team behaves in the different situations. Team
dynamic can be analyse by examining the forces that influence team behaviour such as describe
below :
 Personality styles which involves tendency to include or exclude individuals
 Roles of team
 Layout of office.
 Technology and tools such as: bulletin boards, use of email.
 Culture of company.
The dynamics of team can be managed by analysing the forces involved & disjunctive
constructively to create the effects of those forces positive, wherever possible.

3.3 Suggest alternative ways to complete tasks and achieve team goals
There are various ways which are helpful to complete the task so that team goals can be
achieve. There are some ways which can be use by HR manager of IHG and which are describe
below :
Alternative ways to achieve goals and complete tasks
Job rotation : In this method workers are shifted from job to other job after regular
interval of time. As a result specific task can be completed and staffs of IHG can gain the overall
experience of work & company get benefited by gaining the idea of the right position of workers.
Extrinsic reward : In this system reward has provided to staffs from the side of the
organisation. IHG provide reward in the form of incremental in salary, incentives, bonus etc. It
motivates the employees to perform better and complete the task so that team goals can be
achieve which is helpful for the corporation to get success and growth.
Monitoring and feedback : To achieve the goals it is necessary that manager of IGH
monitor the activities of team members and if they are not performing well than feedback can be
provided which is helpful to develop the skills and abilities.
TASK 4
4.1 Tools and methods for developing solution to problems
There are many types of problems which can be arise in the organisation and which can
hamper the business operations of company. IHG deals with problems such as : uncertainty
about the future, regulation & compliance, monitoring the performance, quality control, high
staffs turnover etc. There are various tools which are helpful to resolve the problem and which
are as:
Decomposition : In this method problem has seg regated into small tasks so that it can
address quickly & easily.
Flowchart : The HR manager of IHG can it to short out issues by analysing possible
causes as different paths.
Checklist : It is be prepared by management to resolve the repetitive issues which are
appear in the company.
Methods to resolve problems :
Defining the problem : In this method problem has identified by the managerial personnels.

Analysing the problem : Under this method a systemic & detailed analysis of issues are
conducted by managerial personnels.
Develop an action plan: Under this method an effective action has prepared to resolve the
problem so that targets can be accomplish.
Implement the plan : The determined action plan has implemented by the organisation so that
issues can be resolve (Wilton, 2012).
Evaluation of progress : Under this method plan has evaluated to know the progress.
4.2 Appropriate strategy for resolving a particular problem
To resolve the particular problem an appropriate strategy can be made by the manager so
that IHG can achieve its objectives. Lack of skilled staffs and high employee turnover is the
main problem. The HR manager of company can make plans & strategies to resolve the issues by
following methods:
Training & development : Training should be given to the employees so that their
skills can be develop and workers can perform as per the need of IHG.
Flexibility in shifting timing : To retain the workers, HR manager can shift timing
according to the organisation policies. This strategy can be helpful to maintain workers for a long
time as a result employees turnover can be reduce.
Attractive package & incentive : To motivates the staffs incentives can be provided so
that they put maximum efforts to achieve the goals of company.
4.3 Potential impact on the business of implementing the strategy
With the help of motivational technique, employees feel motivated so that they can
perform effectively which leads to maximize the productivity.
By giving incentives, employees feel very positive and they show their willingness to
accomplish the targets so that goals can be achieve as a result IHG can get success and growth.
So these strategies can be beneficial for the organisation which provide help to achieve
sustainable growth and advantage. The strategies can be develop in that manner so that it can be
achievable and to achieve it all members of company put their maximum efforts to accomplish
the targets. So it is beneficial for the corpoartation. (Rasuland Mansor, 2013).