Employability Skills Report: Responsibilities, Teamwork, and Strategy

This report analyzes employability skills within the context of a Travelodge hotel. It begins by outlining the development of personal responsibilities and performance objectives for a manager, focusing on customer satisfaction and operational efficiency. The report then evaluates the effectiveness of these objectives, highlighting key skills such as leadership, communication, and time management. Recommendations for improvement include training and development, encouraging employee input, and fostering effective communication. The report also explores motivational techniques like creating a positive work environment, setting achievable goals, providing incentives, recognizing achievements, and offering professional development opportunities. Furthermore, the report delves into team dynamics, identifying various roles within a team and suggesting alternative approaches to complete tasks and achieve shared goals, including shared leadership and conflict resolution strategies. Finally, the report proposes strategies for resolving the problem of labor turnover, considering the potential impact on the business.

Employability Skills
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1 ...........................................................................................................................................3
1.1 Developing a set of own responsibilities and performance objectives..................................3
1.2 Evaluate own effectiveness against defined objectives.........................................................4
1.3 Recommendations for improvement......................................................................................5
1.4 How motivational techniques can be used to improve quality of performance.....................6
TASK 3............................................................................................................................................7
3.1 The roles people play in a team and how they can work together to achieve shared goals...7
3.2 & 3.3 Analyse team dynamics and suggest alternative ways to complete the tasks and
achieve team goals.......................................................................................................................8
TASK 4............................................................................................................................................8
4.1 Evaluate tools and methods for developing solutions to problem.........................................8
4.2 Develop an appropriate strategy for resolving the problem of labour turnover in an
organization..................................................................................................................................9
4.3 Potential impact on the business of implementing the strategy...........................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
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INTRODUCTION
Employability skills are those that enable the employees to get successful in their job.
Employers while selecting the employees often look for the skills and abilities that go beyond
their qualification and experience (Blades, Fauth and Gibb, 2012). In addition to this,
employability skills also help individuals to perform effectively at the workplace. The assorted
employability proficiencies include self management skills, team work, decision making,
interpersonal skills, etc. For the present report, selected organization is Travelodge which has
having different hotel chains across the globe. Motels and hotels that are operating within
different nations are mainly functioning by the independent companies. It bassically renders the
accommodation services to the customers and visitors.
Presently, the report has also cover certain tasks that are related with determining own set
of responsibilities and performance objectives to accomplish the goals and objectives. Report
will also focus on understanding the dynamics of working with others. In addition to this, various
ways in which an individual can accomplish his/her assigned responsibilities will also be
highlighted. Lastly, the report will also suggest strategies for solving the problem that often arise
in the business enterprise while performing operations.
TASK 1
1.1 Developing a set of own responsibilities and performance objectives
In order to work as the manager within Travelodge hotel, there are different performance
objectives that they need to accomplish so that they can easily manage day to day activities of
hotel and their employees (Lowden and et.al., 2011). Another performance objective of manager
includes rendering quality services to the customers and guests to provide them satisfaction.
Moreover, my performance objective within hospitality organization is to satisfy and meet the
requirement of customers and to overcome the complaints of guests. Apart from that, the
objective that I need to achieve within hotel is to provide comfortable environment and ambiance
to guests and customers who visit the hotel premises so that I can build a positive image of hotel
in the minds of customers (Wickramasinghe and Perera, 2010). Therefore, to accomplish the
performance objectives, there are developed set of responsibilities that mainly include roles like
building direct and indirect relationships among staff and employees along with rendering high
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quality of services within hotel (Forbus, Newbold and Mehta, 2011). In addition to this, there are
also some other set of responsibilities that need to be performed by the manager of Travelodge.
These are stated as follows-
1. Planning and organizing: The foremost set of responsibilities to achieve the
performance objective that is managing different services in the premises can be done
through proper planning and organizing of services (Arensdorf, 2009). There are different
services being catered by Travelodge hotel such as accommodation, food and beverages
services, etc. to their guests and customers.
2. Dealing with the complaints: Another performance objective of manager is to meet the
needs and requirements of customers through delivering quality customer services
(Gravells, 2010). Therefore, to accomplish the performance objective, manager used to
effectually deal with customer complaints and negative feedback.
3. Greeting customers: In order to accomplish the performance objective that is to build a
positive image of hotel among guests and customers who visit their hotel, manager needs
to meet and greet them in an effective way (Humphris, 2013). With greeting in a nice
way, customers would get attracted towards positive environment within hotel.
1.2 Evaluating own effectiveness against defined objectives
From the above set performance objectives, there are different responsibilities that I must
accomplish being the manager so that I can easily succeed in achieving the performance
objectives. Through taking feedback from customers as well as from employees, I have
evaluated that I must possess effective potency and competencies against the defined objectives
that would support in executing the objective of Travelodge. Being the manager within
Travelodge, I must possess effective skills and abilities so that it would support me in
accomplishing the desired goals and objectives (Wibrow, 2011). In order to render services as
the manager in Travelodge hotel, I must have effective leadership skills by which I can lead and
direct the staff towards rendering proper services within hotel to meet the requirement of
customers. With leadership skills, I can also guide employees and staff so that they may attend
the customers and guests effectually.
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In addition to this, it has also been evaluated that I have effective communication skills
that help me to effectively interact with guests and customers. With proper communication, I can
also convey necessary information to different levels of management, that is, to employees and
staff. It would result in delivering quality services to their customers and guests (Wilton, 2011).
Moreover, it has also been assessed that I am also having effective time management skills that
would support me in managing activities as well as time so that I can easily accomplish the
objective. Within Travelodge hotel, time management skills among the manager play a
significant role as with this, I can easily succeed in achieving the defined objectives.
1.3 Recommendations for improvement
Through evaluating own effectiveness against the defined objectives, there are certain
recommendations for improving the skills and abilities of employees so that they can improve
their quality of performance (Andrews and Russell, 2012). Some of the recommendations are as
follows:1. Training and development: The foremost recommendation for improving skills and
abilities of manager is focusing on training and development procedures. With the help of
proper training and development, manager can easily amend their required and future
competencies so that they can easily perform and manage day to day activities (Jones,
2013). In addition to this, with proper development of existing knowledge among the
managers, they would also meet their responsibilities and duties within Travelodge hotel.2. Encouraging ideas from employees: Another recommendation for improvement includes
encouraging or inspiring the staff so that they can put forward their ideas as well as
thoughts regarding solving the identified problem. With the help of encouraging thoughts
and suggestions from the employees, it increases their commitment level towards team as
well as organization (Jackson, 2014). In addition to this, through encouraging ideas, staff
can also provide solution regarding increase in the sales and profits and meeting the
agreed targets of hotel.
3. Effective communication with the superior and lower level employees: Another
recommendation for the improvement of own effectiveness is enabling constant
communication among the top authorities as well as lower level employees. With
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effective communication, manager can easily communicate with their customers as well
as staff that are rendering services within Travelodge hotel chain (El Mansour and Dean,
2016).
1.4 How motivational techniques can be used to improve the quality of performance
For improving the quality of performance, there are various motivational techniques
present which are as follows:1. Creating positive work environment – By having positive environment at the workplace,
it will encourage the members to share their ideas with others in a team. Team leader of
Travelodge hotel has to eliminate conflicts immediately and give them freedom to do
work by their own when it is necessary (McQuaid, Green and Danson, 2013). Positive
work environment helps to enhance their performance.2. Set goals – Team leaders have to set goals which are realistic and can be achieved by the
team members of Travelodge Hotel (Trought, 2011). If goals and objectives are
achievable then it will encourage the members of that team which will prove to be helpful
in improving their performance.3. Provide incentive – Giving incentives is a good way to increase the level of motivation in
team members. Incentives can be monetary or non-monetary (Boahin and Hofman,
2013). In monetary terms, incentives can be gift cards, bonus, cash prizes, etc. In non-
monetary terms, incentives can be like relief in working hours, extra days for vacations,
parking spots, etc. This will motivate them to do their work as effective as they can in
Travelodge Hotel.4. Recognise achievement – By giving recognition at workplace through awards or
certificates to the team members in a meeting, it will motivate them to perform more.
Overall performance of firm will be improved by increasing individual performance at
Travelodge Hotel.
5. Provide professional enrichment – Team leaders can encourage their staff members by
providing them training or sending them in seminars or in workshops (Kulkarni and
Chachadi, 2014). This will help them to raise their career graph in upward direction.
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Increasing knowledge in employees will also amend their performance in Travelodge
Hotel.
TASK 3
3.1 Roles that people play in a team and way in which they can work together achieve the shared
goals
There are different roles played by an individual within team so that they can render
effectual services in the hospitality firm. Teams work collaboratively for accomplishing the
shared goals of organization (Chavan and Surve, 2014). Different roles played in the team
include: Shaper – People who give challenge to improve the team are known as shapers. At
Travelodge Hotel shapers are involved in solving problems by finding the best solution in
a team. The role of shaper is to encourage their team members who are going to quit from
the team. By having argumentative characteristics, it hurts the feelings of others. Implementer – Implementer are those people who are always ready to implement new
ideas into applicable action in Travelodge Hotel (Barker, 2014). They are flexible in
nature and ready to implement the changes in a team. Coordinator – Coordinator is the person who acts as a chairman or leader of a team. His
role is to guide other team members to achieve the objectives of Travelodge Hotel.
Coordinator is a good listener and deputes the task to others in an effective manner. Monitor-evaluator – Monitor-evaluator is a person who takes decisions in a team after
looking pros and cons of the options. They act as a critical thinker and but, poor
motivators.
 Specialist – Person who is having knowledge in a particular field is needed for doing
special tasks; he is mainly known as a specialist (Simatele, 2015). As per the specialist
role, they provide knowledge and experience to employees in particular fields so that they
can render high quality services to teh customers and would contribute in achieving the
common goals of business.
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3.2 & 3.3 Analyzing team dynamics and suggesting alternative ways to complete the tasks and
achieve team goals
RTeam dynamics is operated with different people within the a team that commonly
render services in order to acomplish the certain goals and objectives. By these invisible forces,
one can study the behaviour of team in Travelodge Hotel. If team members improve their overall
performance then it can be called as good team dynamics (Trought, 2011). When there is a
conflict between team members and their productivity is not up to the mark then team dynamics
may become a wrong decision. There will be decrease in their level of motivation. Alternative
ways which can be adopted to achieve objectives and goals in a team are as follows: Shared leadership – Effective team leaders have to share some responsibilities of
leadership with other team members of Travelodge Hotel (Hind and Moss 2005). Some
responsibilities like making decision, to resolve conflicts in a team, to monitor progress
of team members and quality of work can be shared by others. This will increase the
commitment level of individuals towards team and the organization. Shared responsibility – Responsibilities are shared by other team members for successful
and effective team work. This will help in giving the best services to their clients (Little
and et.al., 2004). By sharing responsibilities, team members do not blame others for any
kind of faults. Although, they make efforts to solve the problems with which team is
suffering. Commitment to team goals – To achieve the objectives of team in Travelodge Hotel,
leader has to communicate all the changes which are made by him. The decision of any
project is based on team goals (Robbins and Hunsanker, 2011).
 Innovation – Team members have always encouraged their team members to come with
innovative ideas for the effectiveness of a team. Team leader can contribute all ideas of
their members by the session of brainstorming in Travelodge Hotel.
TASK 4
4.1 Evaluating tools and methods for developing solutions of the problem
Travelodge hotel has identified certain problems and issues in the premises that need to
be resolved by the manager in order to enhance the overall performance of the employees so that
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set targets can be achieved. In addition to this, manager of Travelodge hotel must concentrate on
developing the solution to the work-based problem to create a healthy working environment over
there (Gold and et.al., 2010). There are different tools and methods that are used in the hotel
premises to solve the problem through proper meetings and discussions. With the help of
meeting and discussions, manager can easily talk regarding the problem and issues that are
arising at the workplace (Problem solving and analysis tools, 2016). With the help of discussion,
manager and staff can collaboratively develop an effective solution to the problem. Therefore, it
has been evaluated that with the help of proper discussion, manager and staff can properly
develop the solution to work based problem that minimizes the issues of employees within hotel.
On the other hand, another tool for developing the solution of problem includes focusing
on brainstorming sessions that support employees in rendering and providing their views on
specific problem (Armstrong, 2012). In addition to this, with the help of brainstorming session,
employees focus on providing ideas and thoughts for solving the issue. Moreover, primary aim
of using brainstorming method includes developing effective solution for solving the problem
based on work.
4.2 Developing an appropriate strategy for resolving the problem of labour turnover in
organization
Within Travelodge hotel, there is increasing issue regarding the labour turnover that
directly affects the overall performance of firm in the market. Therefore, in order to resolve the
problem related with labour turnover, manager must focus on devising an appropriate strategy
(Armstrong, 2009). This strategy must highlight the key areas, like manager must identify the
main causes of high turnover within Travelodge hotel. Thus, it has been identified from the
analysis that there are different causes of high labour turnover like improper match among skills
of employees and job requirement, lack of growth within hospitality organization, etc. In order to
remove these causes, manager of hotel needs to measure and review the rate of employee
turnover rate within organization through following some ways such as listing or keeping the
records of employees that have leaved the organization within stipulated time period, duration of
the employees they have worked or rendered services to the customers on the behalf of Hotel etc,
reason of leaving the job that information among the employees must be gained through
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conducting exit interview (Blades, Fauth and Gibb, 2012). Another stage within the strategy
include preventing the business from high rate of employee turnover that must be attained
through determining the positive prospect within the Travelodge that support the employees and
staff to stay within the organization, manager must also focuss on different other benefits such as
job security, opportunities provided to staff for their growth as well as desirable benefits etc.
After measuring the prevention activities manager must focuses on implementing the selected
strategy within the Travelodge company. As it focuses onresolving the problem that arises within
the hotel. Thus, last stage in strategy for resolving the problem is measuring the result that is
solving of identified problem from the organization. Thus, evaluation of strategy must also be
measured through reviewing the gross sales of firm.
4.3 Potential impact of implementing strategy on business
The implemented strategy within Travelodge hotel has positively impact the overall
performance of the organization (Sung and Ramos, 2008). Potential impact of executing strategy
on business includes-1. Change in the procedure: The foremost impact of implementing strategy on business
includes change or alteration in the procedures and operational activities of Travelodge
hotel. With the change in procedures and operational activities, it may result in modifying
the rates of their services that overall impact the performance of hospitality organization.
For instance, with the change in rates or price of services like hike in the prices will
negatively affect the organization as customers and guests would not prefer to avail the
services of hotel at high rates.2. Managing the problem: Another potential impact of implementing the strategy is that it
results in managing the identified problem and issues within Travelodge hotel. With
implementing the strategy for reducing labour turnover, it may lead to prevent the
employee turnover from organization (How to reduce employee turnover, 2016). Apart
from that, it will also help in building relations among staff and customers so that they
may prefer to visit the hotel again.
3. Enhances the overall performance of the organization: Another impact of
implementing strategy for reducing the employee turnover is that it will positively affect
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the overall performance of organization (Brewer, 2013). With the implementation of
strategy, turnover rate among staff of Travelodge reduces to a high extent so that at the
time of workload or problem, staff can easily render quality services to their customers
and guests.
CONCLUSION
The aforementioned report has summarized that nowadays, employer often looks for the
employability skills among employees as it assists them in rendering work and job in an effective
and efficient manner. Moreover, it has also highlighted that individuals should have certain set of
skills and responsibilities that will help them in performing their activities properly. The above
written report has also concluded that for communicating among the different levels within the
organization. There are many communication styles that are being used by the management
within hospitality organization. Furthermore, it has been also assessed that the report has also
recommended various ways in which an individual can accomplish their undertaking and actions
to execute expressed goals by the organization. Lastly, the report has also advised different plan
of action for solving the trouble that often occur in the business enterprise while performing
operations.
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