Employability Skills for Assistant Manager Role at Travelodge Hotel

Desklib provides past papers and solved assignments for students. This report analyzes employability skills in the hospitality sector.

Employability Skills
1

TABLE OF CONTENTS
Introduction......................................................................................................................................5
Task 1 Be able to determine own responsibilities and performance...............................................6
1.1 Develop a set of own responsibilities and performance objectives.......................................6
1.2 Evaluate own effectiveness against defined objectives.........................................................7
1.3 Make recommendations for improvement.............................................................................8
1.4 Review how motivational techniques can be used to improve the quality of Performance 10
Task 2 Be able to develop interpersonal and transferable skills....................................................12
2.1 Develop solutions to work-based problems.........................................................................12
2.2 Communicate in a variety of styles and appropriate manner at various levels...................13
2.3 Identify effective time-management strategies....................................................................15
Task 3 Understand the dynamics of working with others.............................................................16
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals...........................................................................................................................................16
3.2 Analyze team dynamics.......................................................................................................17
3.3 Suggest alternative ways to complete tasks and achieve team goals...................................18
Task 4 Be able to develop strategies for problem-solving............................................................19
4.1 Evaluate tools and methods for developing solutions to problems.....................................19
4.2 Develop an appropriate strategy for resolving the problem of labour turnover in an
organization of your choice.......................................................................................................20
4.3 Evaluate the potential impact on the business of implementing the strategy......................21
Conclusion.....................................................................................................................................22
References......................................................................................................................................23
2

List of Figures
Figure 1: Managerial Skills.............................................................................................................7
Figure 2: Herzberg's Two Factor Theory.......................................................................................8
Figure 3: Work-based Issues.........................................................................................................10
Figure 4: Tuckman Team Building................................................................................................14
3

List of Tables
Table 1: Letter to manager............................................................................................................12
Table 2: Memo...............................................................................................................................12
4

Introduction
Employability skills are defined as the study or process developed to identify skills in employees
working in the organization (Kim, et al. 2015). With the help of identifying the skills possessed
by the workforce, the management can ideally set out the work responsibility need to be
performed by the employees as well as managers of the company. Furthermore, it can be said
that with the help of following various opportunities for developing the employability skills, the
management can preferably expect growth in the performance of employees. Various strategies
assist the management in motivating the employees to perform better than before. In addition to
this, it can be said that teamwork and positive involvement of the management are highly
necessary for achieving team goals as well as to solve specific issues which need to be dealt with
the same.
The present report is based on developing employability skills required for honed employment.
The case of the renowned travel and hospitality brand named as Travelodge has been taken into
consideration to carry out this writing. As an Assistant Manager in Travelodge Hotel, self-
reflection of own set of roles and responsibility as well as to develop solutions to work-based
problems have also been discussed. Furthermore, working for the same business, another part of
the report demands to address the effectiveness of working in a team to achieve shared goals and
objectives.
5

Task 1 Be able to determine own responsibilities and performance
Introduction
The task is carried out to develop an analysis of self-objectives as well as performance while
working as an Assistant manager in Travelodge (Wihler, et al. 2017). In addition to the same, the
below writing showcase the effectiveness of evaluating personal objectives. While working for
the mentioned post Travelodge, I have evaluated myself and have provided certain
recommendations in order to improve my performance within the travel and tourism business.
1.1 Develop a set of own responsibilities and performance objectives
Working in a well-known travel and tourism sector is highly demanding as well as difficult task.
For meeting the expectations and demands of the tourists and management, there are a certain set
of self-responsibility and objectives to evaluate personal performance further (Mencl, et al.
2016).
As an Assistant Manager in Travelodge Hotel, I have identified certain skills which I possess as
well as those I lack in or need to develop. One of the significant role and responsibility while
working in a hospitality business is adaptability, it is because the various type of changes takes
place within the workplace due to which it becomes the most difficult task for me to carry out
operations. Furthermore, it can be said that to deal with everyday changes and challenges, it is
necessary for a manager to be adaptable in order to handle different situations.
On the other hand, it has been assessed that as per the described expectations of Travelodge, its
managers must be proficient as well as capable enough to lead the overall running of the hotel
business. Motivating employees is however the greatest responsibility as a manger which I have
to take care of the most. Decision-making role is another responsibility of nine while working in
Travelodge as an assistant manager (Fernandez, et al. 2015).
Another fundamental objective for performance improvement in the travel and hospitality sector
involves employment legislation and legal standards where my main focus is to comply with the
professional standards in the travel and tourism sector.
6

1.2 Evaluate own effectiveness against defined objectives
The defined objective for the post of manager set by Travelodge is to maximize or increase sales
and profit in order to meet the target market’s expectations and need. However, this can be
achieved by being an effective communicator in order to engage with clients or guests easily.
In order to accomplish the performance objectives being set by the cited hotel brand, various
tasks are underlined to improve own performance or productivity while working as a manager
for Travelodge (Ebrahimi Mehrabani and Azmi Mohamad, 2015).
For the above objective, I have adopted formal review systems such as appraisal through which it
will be easier to evaluate past and present workplace performance. Moreover, it can be said that
supervision is another effective strategy through which I can identify the areas where
improvement is required as well as can support me to evaluate my productivity within the
mentioned travel and tourism firm.
Another effective technique I have identified to evaluate my performance as well as to meet the
standards and objectives of Travelodge is taking peer reviews. Evaluating oneself with the help
of peer review such as taking feedbacks from team members or colleagues as well as senior
managers is helpful to identify the skills or knowledge in which I lack.
Furthermore, it can be said that the tactic of 360-degree evaluation will also be supportive as I
can significantly evaluate the areas where improvement is required. Additionally, this can be
effectively done by taking feedback from people I work such as colleagues or team members as
well as senior managers (Matteson, et al. 2016). From the analysis and strategies used, I have
identified that my communication, problem-solving and time management skills do not meet the
set standards of Travelodge for people working in the managing department.
7

1.3 Make recommendations for improvement
From the strategies referred from the above writing, it has been assessed that I lack in certain
area or skills which are necessary for me to work as an assistant manager within the cited firm
(Menguc, et al. 2016). Further recommendations have been marked through which I can develop
effective performance as well as personal growth to proficiently work in the travel and tourism
business that is Travelodge. There are specific internal as well as external sources present
through which I can improve my skills.
Figure 1: Managerial Skills
(Source: UON, 2019)
With the purpose of improving my communication skills, I will be indulging into sessions of
coaching which will be further undertaken by professionals. With the help of same, I will be
possible for me to enhance as well as develop a verbal communication skill that however plays a
significant role while working in a travel and tourism sector (Albrecht, et al. 2015).
Another improvement needed is in time management skills, for which I will implement specific
working styles through which it will be possible to know the way to manage various activities in
a precise period of time to enhance my performance as well as productivity as per the set
objectives of Travelodge. In association with the same, it can be said that the travel and tourism
sector has been a lot complicated within the last few years; the increase in competition is the
fundamental reason behind the same. In order to overcome the same, it is efficient to have a
management and a proficient group of individuals who can create a path of greater success for
the cited hotel business that is Travelodge. Time management skills and communication skills
8

are certain in developing a workforce that can help the company to play its cards in the market
place and achieve success (Kim, S., et al. 2015).
Lastly, I will rank my skills in order so that I can focus on the priority skills which needs to be
developed.
9

1.4 Review how motivational techniques can be used to improve the quality of Performance
Motivational techniques significantly help in determining the capability of employees or
individuals within the travel and tourism sector in order to deliver effective services to the guests
or clients as per their needs and expectations (Peng and Mao, 2015). With the help of Herzberg's
two-factor theory will help me as an assistant manager in Travelodge to motivate employees and
lead them towards satisfaction to work within the hotel business. However, there are both
satisfying and dissatisfying factors present in the theory which differently influence the team
members or individuals working in the company.
Figure 2: Herzberg's Two Factor Theory
(Source: Human Business, 2017)
Dissatisfying aspects contains policy of the organization, wage, work environment and inclusive
association with colleagues which directly declines level of motivation and leads to weakening
the level of performance (Sheehan, et al. 2016). On the other hand, it has been identified that a
satisfactory aspect is comprised of accomplishment, acknowledgement, accountability and
improvement that boosts satisfaction level and in turn recover performance within the business.
It has been further identified that both the factors that are satisfactory and dissatisfactory are
required to consider while planning on motivating the workforce.
In addition to this, monetary rewards and incentive are likewise effective with which
administration can influence the hotel staff to work for the need and expectations of guests or
clients to offer them the best available services. However, several self-motivating aspects for
10

example skills and other exclusive qualities that individual possess further supports in refining
productivity of the staff members.
Conclusion
It has been evaluated from this task that I lack in communication as well as problem-solving
skills which I need to develop in order to meet the set standards of Travelodge for a proficient
manager. Furthermore, it is required to motivate employees with the help of Herzberg's two-
factor theory as well as rewards and incentives to improve their performance.
11

Task 2 Be able to develop interpersonal and transferable skills
Introduction
This task is conducted to identify solutions to certain work-based problems with the help of
problem-solving skills. It will also focus on determining several ways through which
communication can be fostered. Furthermore, time management skills and ways to develop them
has been described in this task (Janssen and Gao, 2015).
2.1 Develop solutions to work-based problems
There are various ways through which work based problems can be solved. The most
fundamental thing considered for the same is to develop problem-solving skills that can
considerably give solutions to work-based problems.
Figure 3: Work-based Issues
The most common issue that arises in the workplace is to maintain a diversified workforce. It is
essential to have a diversified workforce in the hospitality firm such as Travelodge for dealing
with the guests or clients coming from distinct regions of the world. There are various situations
where conflicts can be experienced due to a diversified workforce and are the main issue
identified in the workplace (Reichard, et al. 2017). As an assistant manager, it is required to
solve this issue with the help of educating employees the need of diversified team at the
company within the hospitality industry. By empowering employees with benefits of a
diversified team, the conflicting situation will be less likely to take place within the firm.
Apart from this, reducing employee performance due to lack of motivation and productive
factors is another issue identified while working as an assistant manager in Travelodge.
Conclusion
To resolve this issue, team meetings can be organized where employees or individuals can point
out the missing factors in the workplace due to which lack of productivity is experienced.
12
Conflicts due
to diversified
workforce Low employee
performance