Employability Skills for Training Managers: A Travelodge Case Study

Desklib provides past papers and solved assignments for students. This report analyzes employability skills in a hotel setting.

[EMPLOYABILITY SKILLS]

Contents
INTRODUCTION...........................................................................................................................................1
TASK 1..........................................................................................................................................................2
1.1 DEVELOP A SET OF OWN RESPONSIBILITIES AND PERFORMANCE OBJECTIVES.................................2
1.2 EVALUATE OWN EFFECTIVENESS AGAINST DEFINED OBJECTIVES.....................................................3
1.3 MAKE RECCOMENDATNS FOR IMPROVEMENT.................................................................................4
1.4 REVIEW HOW MOTIVATIONAL TECHNIQUES CAN BE USED TO IMPROVE QUALITY OF
PERFORMANCE........................................................................................................................................5
TASK 2..........................................................................................................................................................6
2.1 DEVELOP SOLUTIONS TO WORK BASED PROBLEM............................................................................6
2.2 COMMUNICATE IN A VARIETY OF STYLES AND APPROPRIATE MANNER AT VARIOUS LEVEL............7
2.3 IDENTIFY EFFECTIVE TIME MANAGEMENT STRATEGIES..................................................................10
TASK 3........................................................................................................................................................11
3.1 EXPLAIN THE ROLES PEOPLE PLAY IN A TEAM AND HOW THEY WORK TOGETHER TO ACHIEVE
SHARED GOALS......................................................................................................................................11
3.2 ANALYZE TEAM DYNAMICS..............................................................................................................13
3.3 SUGGEST ALTERNATIVE WAYS TO COMPLETE TASK AND ACHIEVE TEAM GOALS...........................14
TASK 4........................................................................................................................................................15
4.1 EVALUATE TOOLS AND METHODS FOR DEVELOPING SOLUTIONS TO THE PROBLEMS....................15
4.2 DEVELOP AN APPROPRIATE STRATEGY FOR RESOLVING A PARTICULAR PROBLEM........................16
4.3 EVALUATE THE POTENTIAL IMPACT ON THE BUSINESS OF IMPLEMENTING THE STRATEGY...........17
CONCLUSION.............................................................................................................................................18
REFERENCES..............................................................................................................................................19

INTRODUCTION
The assignment has been prepared so as to provide the knowledge of a variety of skills that could
possibly lead to effective employment in the industry. The employability skills are helpful for gaining in-
depth knowledge of the recruitment environment. It provides us with the opportunity to understand the
roles and responsibility as a Training Manager at the workplace (Jackson, 2015).
Employability skills refer to sets of individual capabilities that assist the manager for carrying out the
task effectively. It also includes the life skills and the key general skills that assist the collective function
as a team. The set of skills help to realize the actualization of shared goals and provide several
alternatives for the completion of the task in the timeframe.
The report highlights the in-depth working of Training Manager in a Travelodge organization. It also
provides personal responsibilities and individual performance of the employees in the Travelodge hotel.
Also, it lays down emphasis on different tools and techniques for the analysis of the team dynamics
(Panchal, 2016).

TASK 1
1.1 DEVELOP A SET OF OWN RESPONSIBILITIES AND PERFORMANCE
OBJECTIVES.
Personal management comprises of the two elements that are personal responsibilities and
performance objectives. This includes a set of capabilities so as to provide the best possible
solution for the specific task. Thus, Training Manager required possessing such improved skills
to analyze the personal strength and weakness in the organization (Howard, 2012).
This assignment discusses the employability skills of training manager. Being a training manager
in the organization, I would set personal goals in alignment with the organizational goals. It’s
my own responsibility to demonstrate my own capabilities with regard to my scope of personal
management. This part also discusses my employability skills with respect to apprentice
training, motivation and leadership so as to meet my individual responsibilities and
performance objectives.
With regard to my scope of personal management, I am taking initiative to determine my own
responsibility and evaluate the constraint of individual skills for further improvements. It is
important to acknowledge individual aspects of functionality as an employee so as to inculcate
the working environment in the organization.
Furthermore, best utilization of human resource and enhancement of individual skills can
provide productive results for the organization. In the context of my employability skills that
include:
 To develop gradual independent apprentices.
 To provide a range of performance targets with regard to a comprehensive assortment
of apprentices (Rasul et al.,2012).
 To identify their personal goals and motivates them, to improve their performance.
 To enhance their capabilities through continuous performance appraisal.
This, I will be aware of my personal responsibilities so as to develop a positive environment in
the organization's work culture. Additionally, the setting of individual performance objectives
can provide quality of services from my end.

1.2 EVALUATE OWN EFFECTIVENESS AGAINST DEFINED OBJECTIVES
The personal capabilities and effectiveness need to be evaluated against the defined objectives
and goals set by Travelodge.
Control of individual work
Being a training manager in the Travelodge, it is important to determine and prioritize the
overall workload among the team members that are required to be achieved within the time
frame. Thus, the proper allocation of work among the individuals is done to ascertain the value
of work (Morrison et al., 2012).
Supervising the changes
The performance of the apprentices needs to be supervised at regular intervals. The monitoring
of external changes is also associated with the job training manager. Such changes will help the
manager to decide the future action plan and suggestive approach in respect of associated
work in a precise way.
Proper management of the self-jobs
The job is assigned according to the skill and qualification of an individual. Also, a
predetermined style of acceptance is examined so as to assess the accepted job quality. Thus, it
is required that I should consider my responsibility towards the apprentices so as to build an
appropriate relationship amongst us.

1.3 MAKE RECCOMENDATNS FOR IMPROVEMENT
Human resource is an important aspect of promoting improvement in the organizational culture. It is the
employees who support the organization in every different scenario. They make attempt at each and
every stage to reduce the cost and develop the culture of benevolence at the workplace. The specific
plans towards improvement are related to
Evaluation of enormous opportunity
Being a Training Manager at the Travelodge, I am encouraging the employees for the development of
new innovative ideas. This will further instill a sense of belongingness among the employees and
motivates them to share their thoughts for future improvements (Lotko et al., 2016).
Re-evaluation of management
Changes with respect to training programs and personality development can help the apprentices in the
hotel industry to develop their own interpersonal skills.
Involvement of peer
I should encourage a culture of teamwork in the work environment of the organization. Any
finding or observations by the employees that are related to the other's area of work should be
immediately communicated.
Doing adjustments
The behavior of welcoming changes with respect to the changing environment can improve the
productivity of the organization. Furthermore, constant training programs can provide clarity
with respect to the roles and responsibility of each and everyone in the organization.
Henceforth, this will further increase the level of competence to deal with the client (Lotko et
al., 2016).

1.4 REVIEW HOW MOTIVATIONAL TECHNIQUES CAN BE USED TO IMPROVE
QUALITY OF PERFORMANCE
There are different motivational theories associated with the different needs of the employees.
One such theory is Maslow's Hierarchy Need theory to satisfy the needs of lower level
employees. The theory comprises of various needs related to physical, safety, social, self-
actualization and self-esteem needs. Thus, Maslow’s theory plays a significant role to
encourage employees so as to coordinate their efforts in relation to the achievement of the
organizational goal (Glover, 2013).
It is a matter of utmost priority to motivate the employees so as to work with absolute
eagerness for the development of employability skills. The other methods to encourage the
staff and perform the task by the end of the deadline are as follows:
o Providing transportation and conveyance
The non-financial benefit in the form of transportation facilities and other conveyance
charges can act as a motivating factor to the employees.
o Provisions with regard to the housing facility
The housing and accommodation facility provided by the employer can yield better
results for the company. Furthermore, this will enhance the performing ability of the
employees (Michie et al., 2012).
o Perk provisions
Perk refers to the lump sum amount taken by the employees at the time of retirement.
The provisions with respect to perk can encourage employees to give their best to the
organization.
o Prizes
Employees must be appreciated and rewarded for the work carried out by him. The
prices and rewards will yield better results and improve their performance in the future.
Thus, it can be further stated that the motivation factor can further reduce the turnover cost of
the employees in the organization.

TASK 2
2.1 DEVELOP SOLUTIONS TO WORK BASED PROBLEM
Being a Training Manager at the Travelodge, the main problem that has been identified is to
motivate the people that are unwilling to work. Apart from this, there are several troublesome
issues such as complex structure, risk management, quality assurance and others. Being a
manager of the hotel, it is my responsibility to meet the described criteria in contingent time so
as to resolve the issue (Savery, 2015).
Additionally Travelodge faces the problem of ineffective communication among the line staff.
Sometimes, it is been difficult to fix the responsibility in the organization. It is thereby necessary
to find solutions and resolve the scenario of planning with respect to asserting the quality as
well as crisis management. The likely parameters to resolve the issues in the contingent time
can be as follows:
 Ensure proper training to all the employees so as to assess the equipment.
 Proper allotment of resources to find a solution for emergency situations.
 The effective planning can redress the issues with regard to the lack of resources and
other facilities.
 Ensure proper handling of equipment and tools by all the employees.
 Verbal and written communication can prove to be effective to encounter several
problems.
 The receptiveness outlook towards the challenging aspect can find a solution to the
problem (savery, 2015).
Problem-solving is an important aspect to deal with the workplace hurdle. The
responsiveness to various situations that occur in the hotel industry can inculcate a culture
of mutual understanding among the various groups. Moreover, feedback from the clients
can further help in effectively managing the work.

2.2 COMMUNICATE IN A VARIETY OF STYLES AND APPROPRIATE MANNER AT
VARIOUS LEVEL
FORMAL LETTER
Mary clone,
Travelodge UK
Ernakulum Road, UK
February 13, 2019
Contact:07583568948
Email Id: Travelodge.uk.co
Mr. Peter Grover
Travelodge Ltd UK
Hollow street, Maria Lane,
Thames, Octon, AX4 8MT
Kind Attention to the senior manager of the hotel
Dear Mr. Peter Grover,
I would like to convey that Travelodge has become the most successful hotel brand in the UK.
The hotel has expanded its chain in the various countries (Panchal, 2016). This has enhanced
the overall circle of the organization. I would like to draw the attention of senior manager with
regard to employability skills practiced in the workplace. The four important aspects such as
reading, writing, communicating and hearing are significant for effective communication at the
workplace. The employability skill with regard to communication can shape the overall
structure of the organization. It can help in meeting the important issues at the workplace.
An individual is required to find proper ways of communication channel for the effective
functioning of the organization. The communication technique helps the managers at various

levels to communicate policies and procedures of the organization (Puranik et al., 2011).
It is required to maintain proper communication with respect to the exchange of messages,
giving greetings, welcoming guest in the hotel and other events. Also, the mailing system can
manage the professionals at various levels. Thus, the effective managerial practices at the hotel
can be managed through notice board and big conferences. Furthermore, effective
communication can appropriately deal with the interpersonal issues at various levels in the
hotel.

Memo
Thames, UK
Travelodge UK
Thames city
Date: 10 February, 2019
From: Customer Care Supervisor
CC: Customer Service Manager
To: All Employees
Subject: Resolution mechanism to solve the communication issue.
The communication channel at the hotel is ineffective that creates a widespread effect on the
quality of the management. This further impacts the performance objectives of every individual
in the organization. The hotel needs to implement several regulatory practices so as to convey
clear and transparent information to everyone in the organization.
It hereby informs all the employees with the help of memo training programs are to be
conducted 8/02/19 to 19/02/19 at the conference hall. All of you are requested to present in
the training sessions on time.
Kindly provide your cooperation and support so as to maintain a healthy and rich culture in the
hotel (Charmaz, 2012).
Warm Regards
Customer Care Supervisor
Emmy Ali

2.3 IDENTIFY EFFECTIVE TIME MANAGEMENT STRATEGIES
The strategies related to time management comprises various methods and activities so as to
manage time in the present state of affairs. There are several strategies and theories related to
time management provided by different scholars. Also, there is consideration of time
management with respect to training the apprentices. It is an important skill associated with
the employability of the manager. Thus, effective time management strategies are mentioned
here:
o It is important to get done the right work at the right time.
o The time can be effectively managed by setting the focus and clear goal for the day.
o The prioritization of work can be done by managing dynamic task list.
o The time management strategies require focusing on high-value activities.
o The efficient utilization of time can be done by minimizing the interruption.
o Set the limit with regard to multi-tasking.
o Stop procrastinating the work in order to enhance the productivity.
Thus, the inclusion of effective time management strategies and approach can provide
actualization on the basis of priority. The strategies take into consideration the unnecessary
piling of work and provide assistance with respect to challenging or emergency task.